If I could give zero stars I would! In January 2026 I made a hotel reservation through PetsPyjamas for my wife and I and our Border Terrier, paid for in full on booking On 29th June, at just a fe... Zobacz więcej
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Used Pets Pyjamas to book Cragwood House Hotel in the Lake District. I expected a fantastic dog friendly stay, but recieved the opposite. The rooms are not dog friendly. There's no sound proofing on t... Zobacz więcej
Fabulous company to help find a lovely hotel for us & our little fur baby. We have used this PetsPyjamas before. The hotels they recommended now how to look after your dog everything is catered for t... Zobacz więcej
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Yet again excellent service from this company that we have been using for a number of years. We were faced with a dilemma due to one of our dogs becoming unwell and approached PP for their help. Joann... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
PetsPyjamas.com is the No. 1 dog-friendly travel and lifestyle destination where pet lovers can browse and book from 18,000 truly pet-welcoming cottages, hotels, country stylish B&Bs around the UK and Europe. Many of our properties have canine packages exclusive to us because PetsPyjamas believe holidays are much more fun when the whole family comes along! Having sent thousands of dogs and their families on unique getaways since 2012, PetsPyjamas is the leading pet-friendly destination service with something for every breed, personality and budget, and exceptional dog-friendly packages you won’t find anywhere else. PetsPyjamas researches and books for customers but does not own or manage any of the properties listed on the site. Please note that reviews on Trustpilot should reflect the PetsPyjamas service provided, rather than the product purchased or property booked.
Dane kontaktowe
81 Leonard Street, EC2A 4QS, London, Zjednoczone Królestwo
- 0203 642 3161
- support@petspyjamas.com
- petspyjamas.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 33% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
New to the service but a great experience so far
New to the service but just booked a break away with our puppy. Website was informative and easy to navigate and had a nice follow up txt from Donna just to see if there was anything else we needed. Great experience with them so far and can't envision a reason why we won't book with them again

Odpowiedź od PetsPyjamas
Great service
Joanne Westcar made the booking very easy and simple, plenty of good advice from her. This is the second time I have used PetsPyjamas and will certainly be using them again

Odpowiedź od PetsPyjamas
Fantastic service from Alison quick…
Fantastic service from Alison quick response to questions, fast and efficient booking process.

Odpowiedź od PetsPyjamas
Make sure you scrutinse the cancellation policy
Make sure you scrutinse the cancellation policy. Whatever the PetsPyjamas policy is can be overruled by the accommodation's own cancellation policy. They can take all of your payment (which they did). The accommodation providers cancellation policy isn't stated anywhere in the booking confirmation. This 'take your full fee' is alluded to on the PetsPyjamas site but you won't know until you have to cancel. I would check with the accomodation provider or PetsPyjamas what exactly the providers own cancellation policy is before making any booking.

Odpowiedź od PetsPyjamas
I am sure that this service is…
I am sure that this service is wonderful and engaging for people with dogs, and I subscribed when my dog was alive because I wanted to take him on holiday. He died over 2 years ago and I have been relentlessly asking this service to stop sending me emails reminding me of what I have lost. I am at the end of my tether now, it is clear they don’t read the unsubscribe messages and I have emailed personally on several occasions asking them to stop sending me emails. I am afraid that my limited experience of this service is a terrible one and the lines of communication are very poor.

Odpowiedź od PetsPyjamas
Found the ideal break via the Pets…
Found the ideal break via the Pets Pyjamas site, was sent a quote for by Joanne, which was a good rate and very clearly set out. Her email encouraged me to get in touch with any queries, which I did and she came back with answers. Great service.
Now looking forward to our break!

Odpowiedź od PetsPyjamas
First time booking with this company…
First time booking with this company and Alison was very helpful offering a variety of rooms for our desired hotel and dates. Can't see any reason at present why I wouldn't use this company again.

Odpowiedź od PetsPyjamas
Amazing service from Jodie
Amazing service from Jodie - an almost immediate response once I'd booked online, via email, text and phone! Excellent communication.

Odpowiedź od PetsPyjamas
Wonderful Company for Dog vacations
The service from this company is great. this is our second booking with them. communication is great and all staff are great. the bookings run smoothly and our dog gets well looked after. I had to change my booking today and Alison was marvellous at getting me the same room that I had requested.Alison was a pleasure to deal with. we will book again. thank you Alison.

Odpowiedź od PetsPyjamas
Very helpful and efficient dealing with Andrea
Andrea was especially helpful about our enquiries about the offer she had sent us about the Petspyjamas
booking …..gave us the reassurance to book up!

Odpowiedź od PetsPyjamas
Jodie was very helpful
Jodie was very helpful, great customer service highly recommended

Odpowiedź od PetsPyjamas
5***** customer service was provided…
5***** customer service was provided when I needed my booking to be rearrange.

Odpowiedź od PetsPyjamas
Excellent service
We have booked with PetsPyjamas several times and always receive excellent service.
Jodie helped us with our enquiry this time and found us exactly the location and deal we wanted. The booking was made very quickly and communication was first class.

Odpowiedź od PetsPyjamas
Booking with Alison,hassle free
Dealt with Alison when making our booking.Was very helpful and got us exactly what we wanted,no hassle.

Odpowiedź od PetsPyjamas
Andrea the booking ninja!
Andrea gave us excellent and very quick service. We had our booking ( and extras ) all sorted out in a few hours, and at a great price!

Odpowiedź od PetsPyjamas
Pricing error !!
Andrea was extremely friendly, professional helpful and answered all my questions with no pressure to book. Now just looking forward to going .
Now I would like to add that after paying my deposit I received an email to say the price of my stay has almost doubled due to an error, clearly not happy as I’m now cancelling!

Odpowiedź od PetsPyjamas
Petspyjamas have a great selection of…
Petspyjamas have a great selection of dog friendly hotels to choose from. Alison was very helpful and friendly helping us secure our booking. This is our third time with PP at different locations - definitely recommend

Odpowiedź od PetsPyjamas
Andrea a total pleasure to speak to a demanding client with loads of questions.
Andrea a total pleasure to speak to. Could not have been more helpful and empathic to a client with lots of questions!
Now can really look forward to our mini break. I wish other organisations were as quick and efficient.
Thank you.

Odpowiedź od PetsPyjamas
Super Quick Responses
Ashley was super quick in responding to our change requests and a pleasure to deal with. If the trip is as good as the service we will have great time.

Odpowiedź od PetsPyjamas
Doświadczenie Trustpilot
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