Absolutely do not recommend this company, slow to respond, 5 months to settle claim despite phoning many times and sending emails, this led to us being hassled by vet for payment! 2 lots of excess cha... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I took out a policy for working gundog cover, which they advertise that they do, in December 2025. I tried to log on to my account to check some details at the beginning of Feb 2026 to... Zobacz więcej
Renewal price has doubled, although I haven’t claimed in the past 12 months. I was hesitant to move as I have been with PetGuard since my pup was 8 weeks old and therefore would worry that other comp... Zobacz więcej
Reakcja na opinię
I have a pet with a lifelong illness so I'm stuck with this insurer as I need the level of lifetime cover. I can't get it anywhere else, believe me I've tried! Petguard are so awful at handling claims... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Providing insurance for the UK's cats and dogs for over 20 years
Dane kontaktowe
Zjednoczone Królestwo
- petguard.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 33% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I did query the increase in price and…
I did query the increase in price and was so busy the auto renewal went ahead. I won't be renewing next year as I have not made a claim and the premium went up by £300 with no real explanation.
I haven't had to claim as of yet
I haven't had to claim as of yet, hopefully I won't have to, but I think I have a good insurance for my Frenchie. I was a bit surprised that it went up from £39 to £50 though. But as long as I have cover for my Frenchie that's all that matters.
Luckily
Luckily, I have not had to use the insurance for my cat, but I am sure it would be excellent if I had to use it.
Pet guard was prompt and efficient .
Pet guard was prompt and efficient in dealing with our young dogs nasty gastro enteritis, and there was no problem with the claim.
The reason I have not renewed this time is the high cost of premiums, although I appreciate they are still very competitive, and the increase of the excess is prohibitive, especially for our older dog.
Also Pet guard is one of the few insurers to accept working dogs, so it is with some reluctance that I will be putting the premiums into a “doggy” savings account instead.
Always there for help & advice
Always there for help & advice; never a problem when claiming against insurance.
We done!
Only just joined
Only just joined , peace of mind for our lovely Ella .
Straight forward and easy form.
Premium more than doubled !!!
Never made a claim in the two years I had pet insurance. Recently got my renewal and the premium more than doubled!! Cancelled the policy, very disappointing.
No problems we did not have to claim…
No problems we did not have to claim but our policy payment increased by 97.00 for the year. We therefore found a company which offered the same cover for much less
The customer service person was…
The customer service person was excellent except for the fact that I was told that I would get a hard copy of my policy through the post and I haven’t received it.
Staff easy to talk to and talked to me
Staff easy to talk to and talked to me, not at me. Answered queries straightforward language. Treated respectfully.
Great service
I renewed my dog insurance. It was done quickly and professionally by the lady Who answered the call.
I needed insurance for my newly…
I needed insurance for my newly acquired Romanian rescue Shih Tzu, I received the Chip information and your company was suggested as being the best one to use. I completed the form very easily and can now relax as Bella is in your safe hands.
Many thanks
My main issue is that it takes nearly a…
My main issue is that it takes nearly a month for payment to be made. I understand that checks have to be made but when you have paid out £500 on your credit card and the payment has to be made before the insurance pays out it can be financially difficult.

Odpowiedź od Petguard
Joining pet guard
This is the first time I’ve got pet insurance and it was very straightforward and easy to use.
No Time Wasted
no time wasted when looking for pet insurance using Petguard.
It was very easy to do, and no problems setting up the DD, hopefully it will be unused, but for our peace of mind when it comes to our pet, very happy.
Very good service
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







