- Recenzje 

Odpowiedź od -

Zaktualizowano 25 lis 2025

⚠️ UNVERIFIED & FACTUALLY INCORRECT REVIEW — OFFICIAL RESPONSE

Dear Dulani,

We have reviewed your claims carefully, and unfortunately your description does not match the actual events at all.
For transparency toward other customers, here are the verified facts:

1️⃣ You ordered a shade that was already marked as “low stock.”

The availability was shown correctly on the product page at the moment of purchase.
What you describe simply did not happen the way you portray it.

2️⃣ You were immediately informed of the stock update — before the order was processed.

No payment was captured.
No item was shipped.
And nothing “went missing.”

You were offered alternative options only because you insisted on receiving the order immediately, despite being told that your shade had just gone out of stock due to simultaneous purchases.

3️⃣ Your version of the shade selection is not accurate.

You state that:

“They offered me two other shades darker than my skin.”

The reality is:

YOU requested alternatives,

YOU declined the first one,

YOU asked for a second one,

and when it wasn’t available, YOU suggested a third shade — which happens to be more expensive.

You conveniently omitted that part.

4️⃣ The “extra money” you mention is simply the price difference.

No company can provide a higher-priced item for free because a customer changes their mind three times in one conversation.

Every retailer on earth applies the same rule.

5️⃣ You mention “no apology,” but our team apologized twice — in writing.

Both apologies are visible in the email thread you received.
We cannot apologize for scenarios that did not occur.

6️⃣ You rated the experience as ‘worst ever’ despite:

not being charged,

not receiving a wrong item,

not being refused any service,

and being offered three solutions you requested yourself.

A “worst experience” built on zero financial loss, zero shipment, zero error, and multiple attempts to help is a bit unusual.

7️⃣ For clarity, this review has been flagged for:

Misleading or incomplete description of events,

Contradictory statements,

Omission of key facts,

Unverifiable claims.

We welcome honest criticism.
We do not mislead customers.
But we also cannot allow a story that omits every factual detail and suggests wrongdoing where none occurred.

Whenever you wish to continue the conversation transparently — with the full context included — our support team remains available.

Papique.com
Customer Relations & Compliance Team

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Zaktualizowano 25 lis 2025

Cher Jean Marc Borgazzi,

Votre commentaire nous a beaucoup surpris — non pas à cause de votre demande, mais à cause des écarts frappants entre ce que vous affirmez aujourd’hui et les traces numériques réelles de votre dossier.

Ce qui suit n’est pas une opinion, mais une analyse froide des faits, horodatés, vérifiables, et impossibles à altérer.

1️⃣ Vous affirmez avoir écrit “le jour même”. Les serveurs disent exactement le contraire.

Livraison : Jour J

Premier message : J + 6

Première photo : J + 6

Ce sont les données techniques, pas un souvenir.
Si un message “du jour même” avait existé, il serait dans les logs.
Il n’y est pas.
Nulle part.

La vraie question devient donc :
Pourquoi maintenir une version démentie par vos propres métadonnées ?

2️⃣ Vous parlez d’un parfum incorrect, alors que vous précisez vous-même qu’il est intact.

Vous écrivez :

“Le parfum inclus n’a pas été ouvert.”

Donc :

pas d’erreur de référence,

pas de défaut,

pas de produit manquant,

pas d’utilisation incompatible avec un échange.

Seulement une rose d’une couleur légèrement différente.
Et cela était clairement indiqué comme élément variable NON contractuel.

Présenter cela comme une “réclamation” relève plus de l’interprétation que du fait.

3️⃣ Vous demandez un échange pour une couleur qui n’est pas garantie. Et vous le saviez.

Le fabricant indique noir sur blanc que les accessoires peuvent varier.
Vous l’avez reçu.
Vous l’avez validé.
Vous l’avez accepté à la commande.

Aujourd’hui, vous transformez cette variation en “erreur”.
Or, une variation annoncée n’est pas une erreur.
C’est une information contractuelle.

4️⃣ Les parties de votre histoire que vous choisissez de ne pas mentionner sont révélatrices.

Les logs montrent :

solutions proposées

retour proposé

demande de photos envoyée tardivement

produit conforme

absence totale de plainte initiale

aucune anomalie détectée

Votre version, très sélective, omet tous ces points.
Le lecteur attentif s’en rendra compte.

5️⃣ Nous vous invitons à publier votre fameux “message du jour J”. Vraiment.

Si ce message existe, il suffit de publier :

le header complet,

la date,

l’heure,

l’ID du message.

Cela prouverait votre version instantanément.

Mais vous et moi savons très bien ce qui se passerait si vous le faisiez.

6️⃣ Votre avis est donc transmis à Trustpilot pour incohérences majeures.

Les critères applicables sont :

récit contradictoire,

information factuellement incorrecte,

expérience non vérifiable,

omission volontaire d’éléments essentiels,

présentation trompeuse du dossier.

Trustpilot examine systématiquement les avis dont les affirmations sont démenties par les données techniques.
Le vôtre correspond malheureusement exactement à ce cas.

7️⃣ Nous restons disponibles, mais uniquement pour un échange fondé sur les faits.

Dès que vous fournirez la preuve du contact “du jour même” — preuve que nos serveurs ne trouvent pas — nous traiterons immédiatement votre demande.

Pour l’instant, nous devons nous baser sur la réalité vérifiée, et non sur une version réécrite six jours après réception.

Bien cordialement,
Papique.com – Service Client & Équipe Conformité

Odpowiedź od -

Zaktualizowano 2 kwi 2025

Cancel this review, you recieved 13 days before the deadline

https://www.shippypro.com/tracking.html?tracking=RE173479537NL

Thank you for purchasing and reviewing that does not match your actual shopping experience.

You purchased on February 25 and the shipping model chosen is 20 business days, so it expires on March 25, 2025.

Unlike the proposed deadline, you are receiving 7 days in advance of the established date.

Today, March 17, the shipment is in delivery with 8 days before the established delivery.

Whoever wants can check here

https://www.shippypro.com/tracking.html?tracking=RE173479537NL

Please delete this review.

We have been serving the USA successfully since 2018.
Tracked shipments only
free insurance covering up to 2500 euros
24/7 native language support
50,000 products from the best brands at the best price.

Odpowiedź od -

Zaktualizowano 25 lis 2025

Уважаемая Aytetey Tavlueva,

Ваш комментарий вызывает немало вопросов, так как он полностью расходится с проверенными данными вашего заказа.
Чтобы читатели понимали ситуацию объективно, приводим факты — без интерпретаций, только то, что зафиксировано в системе.

1️⃣ Вы жалуетесь на отсутствие пленки, которая… никогда не входит в комплект этого товара.

Производитель данной парфюмерной линейки частично выпускает партии без внешнего целлофана.
Это указано в официальной спецификации, которую вы получаете перед покупкой.

Поэтому возникает логичный вопрос:

👉 Как именно можно “недостать” то, чего изначально нет в комплекте?

2️⃣ Ваш заказ доставлен на 13 дней раньше, чем должен был.

Фактические даты:

Крайний срок доставки в Австрию: 28 января

Фактическая доставка: 15 января

Вы получили заказ почти на две недели раньше,
но комментируете так, будто была проблема с поставкой.

3️⃣ Вы использовали промокод и получили дополнительную выгоду.

Промокод 4RARE дал вам еще одну скидку.
Учитывая быструю доставку, оригинальный товар и пониженную цену,
ваше недовольство по поводу отсутствия необязательной пленки выглядит, мягко говоря, необычно.

4️⃣ Чтобы мы могли рассматривать вашу претензию как серьезную, нужен один простой документ:

👉 Фотография того, чего, по вашему мнению, “не хватало”.

Пока фото нет, ваше утверждение выглядит:

непроверяемым,

неполным,

и не соответствующим фактическим данным по заказу.

5️⃣ Мы работаем только с оригинальными продуктами и официальными упаковками.

Поэтому, когда комментарий строится вокруг элемента, который никогда не был частью комплектации, это ставит под сомнение саму основу жалобы.

Мы готовы помочь вам немедленно,
как только вы предоставите конкретное доказательство того, что вы описали.

С уважением,
Papique.com — Отдел клиентского контроля и качества

Odpowiedź od -

Zaktualizowano 25 lis 2025

Dear Mr. Viller,

Thank you for your additional comments.
To ensure full clarity for readers, and to avoid any misunderstanding, we would be grateful if you could help us verify the points you raised by providing the following simple, objective elements:

1️⃣ A photo of the item you claim to have received (front, back, and batch code).

You stated that you received an Eau de Parfum instead of an Eau de Toilette.
Since the packaging clearly displays the product type, a photo would immediately confirm this.

Could you please upload these photos here?

2️⃣ A screenshot of the price you claim was different from what you paid.

You mentioned being charged a higher price than the one displayed.
Our system shows the exact same amount at checkout, in the confirmation email, and in the payment authorization.

A screenshot of what you saw would help clarify this point for everyone.

3️⃣ A copy of the email where you claim we “did not respond.”

According to our logs, the last communication in the thread contains your reply to our message, so it would be helpful if you could show which email did not receive an answer.

You can simply upload the header or timestamp of the message.

4️⃣ A confirmation of the complaint you say you filed with “the European online sales monitoring system.”

You referenced submitting a report.
In order to better understand your case, could you specify:

which institution received it,

the reference number,

and the date of submission?

This will allow us to follow up on it if necessary.

5️⃣ Proof of the product mismatch.

Since you purchased three identical units, it would be useful if you could confirm:

whether all three differ from the product ordered,

or only one,

and what specific difference you observed.

A simple side-by-side photo would resolve the entire question instantly.

6️⃣ Clarification on your latest statement regarding “legal consequences.”

You mentioned potential legal action and requested our legal department’s address.
We are more than willing to assist, but to proceed appropriately, could you please specify:

which legal point you believe applies,

and what specific breach of contract you are referring to?

This will help us provide the correct formal channel.

🔍 WHY THIS IS IMPORTANT

We prefer to resolve cases based on verifiable, factual information.
At the moment, all certified data we have (product logs, shipping records, price history, email timestamps) contradict your claims, so any documentation you can provide will help clarify the situation for everyone.

Until this information is supplied, we cannot modify our previous statement, as we must rely on verified evidence only.

We remain at your disposal for a constructive resolution.

Kind regards,
Papique.com – Customer Accuracy & Compliance Team