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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Bought the items on 1st June, received today (20 June), with 3 x incorrect products. Waste of time I could have been these from down the shops and saved myself 20 days and $13. I was VERY close to doi... Zobacz więcej

Oceniono na 5 z 5

Such a wonderful customer service...they user friendly iam their valuable customer for almost 4yrs .... I don't know y these people giving one star reviews... If there is a damage in product r any del... Zobacz więcej

Oceniono na 5 z 5

I recently bought Estée Lauder Pleasure perfume from OZ Cosmetics and received the parcel within 3 days. Very fast delivery! The packaging was great and the box was wrapped carefully with foam. Even b... Zobacz więcej

Oceniono na 1 z 5

I thought I was safe in buying from a com.au site. But there was no Australian Business Number, nor a phone contact. Oz Cosmetics took my AUD 164 18 days ago and sent a false Australia Post tracking n... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z kosmetykami
  2. Apteka

Napisane przez firmę

We are an online shopping website where you buy skin care, make up and cosmetics products at heavily discounted prices. We sell more than 20,000 cosmetics products from over 200 brands. 100% GENUINE Guarantee


Dane kontaktowe

3,2

Średnia

Wynik TrustScore: 3 na 5

99 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Received a bonus gift!

I recently bought Estée Lauder Pleasure perfume from OZ Cosmetics and received the parcel within 3 days. Very fast delivery! The packaging was great and the box was wrapped carefully with foam. Even better, I also got a small Calvin Klein sample size perfume. Absolutely love both perfume! Couldn't be happier!

16 czerwca 2017
Opinia niezależna
Oceniono na 5 z 5

Dear Sir and/or Madam,

Dear Sir and/or Madam,

After some hick ups, we are looking forward to receive the goods we ordered, just noticed that it has been sent out.

Looking forward to the delivery and hope to order something in future again.

Thx & Rgds
Jos van der Sluijs
Bandung/Indonesia

15 czerwca 2017
Opinia niezależna
Oceniono na 5 z 5

Easy transaction

I like the way you don't need to register to shop. The checkout process is very easy.

I bought a shampoo and conditioner. they were delivered by the post. We were nothome. They called my wife. The parcel was left at the post office for us to collect.

Shampoo and conditioner were nicely packed. We recommend this site.

16 lipca 2015
Opinia niezależna
Oceniono na 5 z 5

Highly Unsatisfied! / Please note correction!

My product wasn't delivered, still waiting... Tracing showed me I wasn't reached at home on 7/2/15. Absolute lie. Didn't receive neither call, visit, e-mail or note left in my mail box. It is already over 3 weeks since I placed my order, so I'm inclined to suspect dishonest dealing. I wasn't even able to find out who actually is supposed to be their shipping company.

CORRECTION WITH AN APOLOGY!
I recently wrote negative opinion about OZ Cosmetics, however really by mistake. Besides that products are excellent, of really high quality, they also did send my order in highly timely manner, actually in 4 days it has been dispatched.
Whole blame lies on delivery company here in Czech Republic, which fact at the time I didn't know. It took me many calls and frustration to eventually receive my order. I finally got it yesterday and would like to express an apology to OZ cosmetics.
Regards,
Maya

13 lipca 2015
Opinia niezależna
Oceniono na 5 z 5

Great products!

I like to buy everything on OZ Cosmetics, I receive most products after 5 days and in a good condition. They are friendly and kind. I really recommend this site.

2 czerwca 2015
Opinia niezależna
Oceniono na 1 z 5

18 days and still waiting :(

Got a quick confirmation and despatch notification with a tracking number, but have so far completely failed to deliver. I have tried re-confirming my address and even added a precise map link of the location but OZ Cosmetics have still failed to deliver. Hardly the 3-6 days promised and I am out of pocket.

27 maja 2015
Opinia niezależna
Oceniono na 5 z 5

Excellent service

I bought a bottle of perfume off this website as a gift for my friend in London, UK. She received in 5 days. There was a hiccup with the courier service but after contacting OZ the problem was solved smoothly and the item was delivered successfully. Customer service is excellent. I recommend this website.

12 grudnia 2014
Opinia niezależna
Oceniono na 5 z 5

Excellent

thank you guys for delivering the order so fast. i didn't expect it to arrive so quick as on your website says 5 to 10 days. products are well packaged. they are for gifts now i don't even need to gift wrap it. thank you so much.

29 września 2014
Opinia niezależna
Oceniono na 5 z 5

Quality products with great service

Bought this american crew forming cream a week ago. Item arrived solid with fast delivery. Hassle free transaction. I love the free shipping as well. The price is the best that I can find.

28 września 2014
Opinia niezależna
Oceniono na 5 z 5

Great Product Fast Delivery

I am from Australia. I recently bought a Tweezerman Baby Nail Scissors. Item arrived in 4 days after purchase, very fast delivery. It is beautifully packed with a blue ribbon. Thank you very much.

25 września 2014
Opinia niezależna
Oceniono na 1 z 5

Live in UK? Expect you WILL have to pay VAT and Handling charges and to takes AGES

I checked before buying - OZ Cosmetics has a UK contact address and short delivery period via Royal Mail. So I assumed that VAT or other charges would not apply to my order. This was a mistake, but believe the company is being deliberately unclear and while maybe not malicious, I feel as if I have been deceived.
Wherever this product really comes from (Sweden?) or however they account for it, you must assume it WILL incur VAT and Handling charges if you live in the UK.
I did not receive the product within the time specified and emailed them and was told to wait. I ordered it on 29 August and in the end received a Royal Mail demand for more money on 11 September. OZ cannot be faulted on their prompt email responses, but it should be clear on their website that if you live in the UK it will be incur other significant charges and delivery will be delayed as a result. Had I known, I would not have made the purchase. It would have been cheaper and quicker from John Lewis.
The delay was due to the product being stuck in customs and I was charged nearly £20 by Royal Mail for VAT and "Handling Charges". When the product arrived its packaging did not match that in their photo on-line - not very reassuring. So beware!

24 września 2014
Opinia niezależna
Logo OZ Cosmetics

Odpowiedź od OZ Cosmetics

We are sorry for the VAT charges. These charges are made very clear on the checkout pages. The default option of shipping is VAT prepaid. The one you selected is subject to VAT and handling charges. You should have been aware of this when you placed the order because you changed from VAT prepaid to normal registered post.

It's still OK if you do not wish to pay these fees. If so please refuse the order at the post office and we will issue the full refund of your order as soon as the parcel is confirmed being returned.

Oceniono na 5 z 5

Excellent service

This is my first purchase with OZ Cosmetics. Products arrived in 5 days. It was beautifully wrapped. The shampoo and conditioner are exactly what I was looking for. Thank you. Will definitely shop again.

22 stycznia 2014
Opinia niezależna
Oceniono na 1 z 5

Waste of time

Item was shipped 4 days after receiving cleared payment. It's been two weeks now, but there is no trace of my order. Tracking number is not valid. Email confirmation is from OZ cosmetics (UK), but looks like they are shipping from China. Will never try again.

14 stycznia 2014
Opinia niezależna
Logo OZ Cosmetics

Odpowiedź od OZ Cosmetics

This is an unfair review. Order was sent in 48 hours. Tracking was provided. Tracking on Royal Mail shows it was delivered. Order was sent from Sweden. Tracking number (ending SE) proves this.

Oceniono na 5 z 5

great service

i just love the prompt service and the choice of brands. the prices are very competitive. i will be a customer of oz cosmetics for an unlimited time.

18 maja 2012
Opinia niezależna
Oceniono na 4 z 5

Excellent range of items but delivery slow

Need more interesting sites for members abit more service etc and better delivery time. Waiting for one month per item Im sure u will get more orders if better service in this area. There's always room for improvement and change in business :-))
But over all I like this site well done.
Thank you

17 maja 2012
Opinia niezależna

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