Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Bought the items on 1st June, received today (20 June), with 3 x incorrect products. Waste of time I could have been these from down the shops and saved myself 20 days and $13. I was VERY close to doi... Zobacz więcej

Oceniono na 5 z 5

Such a wonderful customer service...they user friendly iam their valuable customer for almost 4yrs .... I don't know y these people giving one star reviews... If there is a damage in product r any del... Zobacz więcej

Oceniono na 5 z 5

I recently bought Estée Lauder Pleasure perfume from OZ Cosmetics and received the parcel within 3 days. Very fast delivery! The packaging was great and the box was wrapped carefully with foam. Even b... Zobacz więcej

Oceniono na 1 z 5

I thought I was safe in buying from a com.au site. But there was no Australian Business Number, nor a phone contact. Oz Cosmetics took my AUD 164 18 days ago and sent a false Australia Post tracking n... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z kosmetykami
  2. Apteka

Napisane przez firmę

We are an online shopping website where you buy skin care, make up and cosmetics products at heavily discounted prices. We sell more than 20,000 cosmetics products from over 200 brands. 100% GENUINE Guarantee


Dane kontaktowe

3,2

Średnia

Wynik TrustScore: 3 na 5

99 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

SCAM! / BETRUG

SCAM! / BETRUG

Die Ware ist nie angekommen und das Geld ist auch weg...

2 sierpnia 2021
Opinia niezależna
Logo OZ Cosmetics

Odpowiedź od OZ Cosmetics

Recently there has been some delays shipping to EU countries due to the new VAT regulation since 1st July. Could you please provide your order number. We will verify the shipping status. If the parcel is lost we will issue the full refund. You will NOT lose your money, guaranteed. Thanks

Oceniono na 1 z 5

Costi in più per la dogana io ho pagato 28 €

Spedizione lenta e soprattutto quando ritiro il pacco mi chiedono 27 euro per lo sdoganamento ho mandato una mail per il rimborso ma neanche mi hanno risposto dei veri truffatori

8 maja 2021
Opinia niezależna
Logo OZ Cosmetics

Odpowiedź od OZ Cosmetics

Dear customer. This order has been delivered. It was held at the customs for a couple weeks. Unfortunately this is not under our control We apologize for the delay.

Oceniono na 1 z 5

Worst ever, order with anyone else

I ordered a product way in advance as the arrival date of it was crucial. It took this company for no apparent reason(of course they love to blame on covid...) 13 days!!!!!just to actually go to the post and send my package. It’s nowhere to be seen yet and of course will not even arrive on time. Literally the worst ever experience, really just use someone else and save yourself the trouble.

23 kwietnia 2021
Opinia niezależna
Logo OZ Cosmetics

Odpowiedź od OZ Cosmetics

We really apologize for the delay of this order. Your parcel waited for available flights for a few days. Post relies on passenger flights which are quite limited now. As communicated in the email we can offer you discount for the delay of this order. We hope this helps.

Oceniono na 5 z 5

Everything ok

Everything ok. Netherlands-Italy in 15 days since shipped. (as promised )
excellent prices on absolutely original items, perfume in my case. Will absolutely buy again. Thanks!

20 kwietnia 2021
Opinia niezależna
Oceniono na 5 z 5

Great customer support

The delivery was a little delayed but I received an amazing customer support. Was constantly updated, they gave me advice and always replied to my emails.
They demonstrated me I could trust they would help always.
Will buy from them again for sure.

6 marca 2021
Opinia niezależna
Oceniono na 2 z 5

Long waits to recieve your product.

In my experience, Oz cosmetics is terrible. They have several domains like .mx to make you think its a mexican page or .us to make you think it is an American one and the reality is that their products are shipped via Singapore and Hong Kong through their local post service which is terrible. I bought an eye cream in January the 10th. Today it's march 1st and still no news from my product and they just keep answering that their shipments are late because of covid. Yes, I understand a week late. Maybe two. But we are talking about months.
They are a damn joke.
..........................................
I received a mail from oz cosmetics asking me to delete or modify my review. I will modify it only to clarify that I did receive my product 2 days ago... That's two months after my purchase.
It was in good conditions, and well packed, but I am still upset about the long delay. They should use more efficient mail carriers like ups or fedex to avoid this problems.

1 marca 2021
Opinia niezależna
Logo OZ Cosmetics

Odpowiedź od OZ Cosmetics

We are sorry you still haven't received the order. We checked your order is being delivered by the couriers now. It was delayed by flight schedules and customs clearance time.

We ship worldwide, not just in one or two countries. Thanks

Oceniono na 1 z 5

Pessima esperienza

Pessima esperienza, in pratica neanche una stella si meriterebbero... Prodotti ordinati a fine dicembre e non ancora arrivati, ma il peggio è il problema doganale che ho dovuto gestire io in toto con telefonate fax e chiarimenti... Per poi sentirsi rispondere che il pacco arriverà per metà marzo e che sono obbligata a pagare ancora 35 € perché loro non hanno dichiarato il valore reale... Assolutamente non consigliato

23 lutego 2021
Opinia niezależna
Logo OZ Cosmetics

Odpowiedź od OZ Cosmetics

As communicated in emails we are sorry that your order had customs issue. We can cover the customs tax for you. Usually it's very smooth to go through the customs.
Thanks

Oceniono na 5 z 5

Alles super gelaufen

Alles super gelaufen. Schnelle Abwicklung, freundlicher Kontakt und einwandfreie Ware. Diese wurde umgehend verschickt und war bestens verpackt.

15 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

初めて 利用しました

初めて 利用しました。
商品が思っていた以上に早くて、すっごく嬉しかったです。種類がものすごく 豊富で、選択肢が沢山あるのもいい。。これから お世話になります。

22 listopada 2020
Opinia niezależna
Oceniono na 5 z 5

This website is excellent

This website is excellent. I have used it for about 5 years and have never had any problems. The products I order are not stocked in department stores like Myer - discontinued line - so this option was suggested. One of my better decisions.

31 października 2020
Opinia niezależna
Oceniono na 5 z 5

3rd time ordering

Ordered 3 times already. Great selection, slightly cheaper prices, nice packaging. Took about 10 days for delivery to Switzerland.

28 października 2020
Opinia niezależna
Oceniono na 5 z 5

great service

my product was out of stock and Oz Cosmetics issued my refund to paypal immediately.
efficient service and i will definitely use this company after having not so good service in the past from others

22 października 2020
Opinia niezależna
Oceniono na 5 z 5

Oz offer everything

Oz offer everything. Eye products lips, face and nails. They come out with different collection great work and quality products I recommend to everyone thanks for this....

20 września 2020
Opinia niezależna
Oceniono na 1 z 5

got stolen my credit card info and never received the product

I would like to put no star. But it looks like I can't.
I purchased a product through ozcosmetics.com.mx, in Mexico. It was supposed to be delivered 7-14 days later. It's been 3 weeks.

I emailed them at their sales@ address, no reply.

I was stolen my credit card info from their payment system, and the day after my purchase to them, someone used my card here in Mexico to pay for his med school subscriptions.

No reply, credit card info stolen, and no product received. It does NOT deserve even 1 star.

4 września 2020
Opinia niezależna
Logo OZ Cosmetics

Odpowiedź od OZ Cosmetics

We replied to your email on the same day you sent us the enquiry but you said you didn't see the email. We have issued the refund for your order.

All payments are processed securely on PayPal website (not on our website). We can't see customers' card details. You admitted that your bank don't have proof that your card was stolen because of a PayPal's transaction with us.

Leaving such an irresponsible review is very unfair to sellers.

Oceniono na 5 z 5

Fast Delivery, Reliable Shop

It was in lockdown here when I placed the order. Didn't expect it to arrive this quick (2 weeks) and the producs were in solid condition. The customer service was great, got reply in a few hours. Recommend this store.

4 września 2020
Opinia niezależna

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