Outdoorsupply.co.uk Recenzje 

271
Wynik TrustScore: 3 na 5

3,1

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Zobacz, co mówią recenzenci

Oceniono na 2 z 5

I ordered to the UK over a month ago, and twice they couldn't provide the correct details to get through customs. In the end, they told me the package had been lost... and issued a refund. Who knows.... Zobacz więcej

Oceniono na 4 z 5

Purchased three items from website, 2 days later receive an email saying two of them not actually in stock. Dealt with very politely and refunded quickly, so can't fault the customer service at all,... Zobacz więcej

Oceniono na 3 z 5

The website ships from the Netherlands, this is only mentioned at checkout & if like me you miss the warning, you get stung with ridiculously high import charges. So technically my own fault for not s... Zobacz więcej

Oceniono na 4 z 5

Happy with the ordering process and quality of bags ordered. Point lost due to use of UPS who seem to rival Evri for delivery uselessness. Email said delivery on Tuesday, then Wednesday before settlin... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

271 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 14% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,1

Wszystkie recenzje

(271)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 16

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great shop

Great shop, great product selection, easy of use website. Checkout was easy and shipment was very fast. Emailed shop and has a very fast reply with my query being solved. Highly recommended

13 lipca 2020
Opinia niezależna
Oceniono na 5 z 5

Very satisfied

This was my first time shopping with Outdoorsupply.co.uk

I was a bit hesitant because of the pandemic however after the service I received, my worries are long gone.

Firstly, the website has a huge variety of stock to choose from. Not only that, some of which were only exclusive to this company: I was after a pair of Hunters and I could only find the colour I wanted through Outdoorsupply.

The page also stated different 'delivery days'. My item had 3-5 working days and others had 1-3 working days. After browsing the FAQ page, this meant that my item would be shipped from another warehouse. Outdoorsupply.co.uk is part of the Etrias group, who have other companies in other parts of Europe.

I placed my order on a Saturday and the email I got said my item should be dispatched within 3-5 working days...
...5 days later, my order was shipped with a DPD Tracking number.

The next day, I checked the tracking code and I was taken to DPD.de

As a result, I now assumed my item was coming from Europe which is fair enough considering the amount of stock to choose from. My only concern was that there was no information on my item being sorted in the DPD depot. So I then assumed my parcel would arrive after the estimate delivery time stated on the website. Of course, I understood the logistical challenge being faced by all couriers doing the COVID-19 pandemic.

I wasn't given much information by Outdoorsupply with regards to delays because of the pandemic. So I looked on the DPD website and the time frames all varied in different countries.

I then thought the situation was out of my control, so I'd simply wait for any updates. Then a couple of days later, an update appeared! My item was being processed in the Netherlands depot. I was made up with that and it was a sigh of relief. About 2 days after, I got a new email to say that my DPD parcel would be delivered the next day. I was amazed at how quick DPD were able to process my parcel and bring it to the UK.

I then got my delivery slot and the rest was history.

A massive Etrias box had arrived and inside was my Hunters box. The boots were in great condition and look fantastic.

I will definately consider using Outdoorsupply.co.uk in the near future.

Thank you to the Etrias group for providing a good service, especially during the pandemic.

20 czerwca 2020
Opinia niezależna
Oceniono na 5 z 5

Will definitely use again!

Easy website to use, straightforward options listings. Good choices of Payment methods, although would like to see ApplePay but that’s not strictly limited to this site to be fair. Delivery was timely and prompt. Have used before and would not hesitate to use again! Many thanks!

12 czerwca 2020
Opinia niezależna
Oceniono na 5 z 5

Great Service

Ordering from a site I’ve never heard of before is always worrying but I was very impressed with the service I received. I was updated about my product, I knew when it was dispatched and when I should expect it to be delivered. Despite everything going on at the minute, it arrived really quickly and my product is exactly what I was expecting. I’m very happy and will shop here again when I need to!

4 czerwca 2020
Opinia niezależna
Oceniono na 5 z 5

Brilliant company, brilliant product

We had a problem with this order, having ordered my wife what turned out to be the wrong size boots. Normal returns are done through DPD drop off service which of course is not working right now. We emailed customer services, concerned about the 14 days we had to register and return. Customer services were very responsive and very helpful which is such a pleasant surprise these days! They confirmed we would be able to return when DPD start up again. In the meantime we ordered another set of boots a size up (they do half sizes, my wife took a whole size up from her normal size). My wife has elephant feet and struggles to find wide enough shoes generally. The wide fit version are superb. She's very happy with both the fit and support the ankle section provides. We are out in the country on a daily basis with the dogs so decent boots with a good fit and good support are important. These boots are not cheap. But so far they have been absolutely spot on. I have no hesitations recommending the site, the customer services or the boots.

2 czerwca 2020
Opinia niezależna
Oceniono na 5 z 5

Good company

Good company, fast deliver from Netherlands to the UK.

A thing to note if you order from these guys is the email you will receive will be from a dutch company called Etrias.

Dunno If they have a warhorse in the UK but my order came from the Netherlands, but still came extremely fast, even in the time of the lockdown.

Would recommend and I'll defiantly be using again.

25 maja 2020
Opinia niezależna
Oceniono na 5 z 5

Very happy customer!

First time ordering from Outdoor Supply and very happy with both the product (which I have ordered before elsewhere) and service. The price of the item was good and the speed of delivery was excellent under the current circumstances. I would have no hesitation in ordering from this company again.

18 maja 2020
Opinia niezależna
Oceniono na 4 z 5

Quick delivery

Quick delivery, even during lockdown. Box was battered by the delivery company t but product was unaffected.

Good email updates from the company too.

Very happy with my item. Would use again and recommend.

24 kwietnia 2020
Opinia niezależna

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