Amazing experience with Hardloop. Ordered a camp chair on Monday afternoon, dispatched Tuesday and delivered on Thursday. Perfect, thanks! Was also one of the only places I could get the specific item... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had to return a ski helmet because it was too small for my big head!!. Return process was very detailed and easy to follow (from UK to France, so a bit more comlicated due to Brexit). Refunded in... Zobacz więcej
Reakcja na opinię
Absolutely shocking item never was delivered to me and they have defrauded me out of money it’s now been a month and the helmet I purchased has still not arrived and no one getting back to me I do... Zobacz więcej
After 4 days of emails in each day telling me my pyrchase was going to be delivered, I then received an email stating it was being returned to seller with absolutely no explanation!! I stayed in each... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep sportowy (outdoor)
- Sporty ekstremalne
- Sklep z akcesoriami rowerowymi
- Sklep sportowy
- Sklep z artykułami do sportów zimowych
O Hardloop
Napisane przez firmę
At Hardloop, we believe that nature and movement should be at the heart of our lives.
That's why, since 2015, whether you're a beginner or a top athlete, we've been sharing our love of good gear and our passion for steep trails with you.
Our mission is to help you find the best gear for your adventures!
We deliver on that promise with the best selection of technical gear and advice from our friendly HardGuides (product experts). Wherever your next adventure takes you, we're here to help you explore.
Nature is our playground and our commitment to the environment is obvious. That's why Hardloop has been a carbon-neutral company since 2015 and advocates for sustainable consumption.
Hardloop, nature as a playground...
Napisane przez firmę
- Find the best equipment to go on an adventure!
- As a committed player, Hardloop has been a carbon neutral company since 2015 and advocates for sensible consumption.
Free delivery from 50 £ - Free return within 100 days
250 technical brands and over 65,000 products in stock
Need advice on choosing your equipment? Our HardGuides are here to help!
Dane kontaktowe
695, Avenue Paul Louis Merlin, 73800, Montmélian, Francja
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.co.uk
4,0
Dobra
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Legit!!
A good price, items arrived on time in good condition, as described on UKC, it's a legitimate business, cheers!
2 lipca 2026
Odpowiedź od Hardloop
Hello,
A huge thank you for your fantastic feedback! 😊 We're thrilled to hear about your positive experience with us. Your satisfaction fuels our passion for adventure, and we can't wait to see you back on the trails! 🏔️
Best regards,
Antonin – HardGuide
Absolutely shocking item never was…
Absolutely shocking item never was delivered to me and they have defrauded me out of money it’s now been a month and the helmet I purchased has still not arrived and no one getting back to me
I do not recommend this company !!!
16 czerwca 2026
Opinia niezależna
Odpowiedź od Hardloop
Hello John,
Thank you so much for your fantastic review! 😊 We're delighted to hear that you found a great selection at good prices. The Rab Firewall Jacket is sure to accompany you on many thrilling outdoor adventures. Looking forward to being part of your next journey in the mountains! 🏔
Best,
Guillaume – HardGuide
Arrived well packaged and when due
Arrived well packaged and when due, very easy purchase
1 lipca 2026
Odpowiedź od Hardloop
Hello Nikki,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that your shopping experience was smooth and satisfying. Looking forward to accompanying you on your next outdoor adventure! 🌄
Best regards,
Mathilde – HardGuide
Amazing experience with Hardloop
Amazing experience with Hardloop. Ordered a camp chair on Monday afternoon, dispatched Tuesday and delivered on Thursday. Perfect, thanks! Was also one of the only places I could get the specific item from.
23 czerwca 2026
Odpowiedź od Hardloop
Hello,
A huge thank you for your amazing feedback! 😊 We're thrilled to have been part of your adventure journey and to hear that everything went smoothly. We look forward to seeing you explore new trails with us again soon! 🏞
Warm regards,
Antonin – HardGuide
dispatch time / delay is pretty poor…
dispatch time / delay is pretty poor this item was needed for an expedition ended up going without it
30 czerwca 2026
Another excellent La Sportiva product
Another excellent La Sportiva product. Really well made product.
Delighted with the Hardloop service again.
29 czerwca 2026
Odpowiedź od Hardloop
Hello Toni,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that you're delighted with our service once again. We look forward to accompanying you on your next adventure! 🏞️
Best regards,
Arnaud – HardGuide
Please avoid
Please avoid. I ordered something with ten days to spare for a trip. Nothing arrived, then they sent it back to hardloop without ever delivering it. Now the company has my money and hasn’t refunded it as of two weeks later. Total waste of time, use a UK site that can deliver.
12 czerwca 2026
Opinia niezależna
I still didn't received my parcel
I still didn't received my parcel I ordered 15th of Jun and the delivery supposed to be on 27th of June and now is 1st of July and no any updates
24 czerwca 2026
Odpowiedź od Hardloop
helloAndrii,
Thank you for your feedback! We’re sorry to hear that your experience wasn’t perfect. We're committed to enhancing our services to ensure complete customer satisfaction. 🌲 Rest assured, we will contact you soon to address your concern.
Best regards,
Antonin – HardGuide
I am still waiting for this item
I am still waiting for this item, I have had emails in double figures now, telling me its out for delivery then 2hrs later one telling me there's been an error their end but its being sorted- then another telling me its out for delivery, then the error email again, then im told its on its way again, then another telling me there's been an error - and so it continues. This was a birthday gift which is now late and looks like its not coming so will have to try and cancel it.
23 czerwca 2026
Odpowiedź od Hardloop
Hello,
Thank you for your feedback! 🙏 We are truly sorry for this frustrating back-and-forth and that your birthday gift did not arrive in time 🏔️.
According to the carrier, delivery was ultimately impossible, and the package is now being returned to our warehouse. Since you wish to cancel, we will automatically process your full refund as soon as it arrives back.
Please accept our sincerest apologies for this technical issue and the continuous error messages! 🌲
Sporty regards,
Antonin – HardGuide
Stayed in all day and item never…
Stayed in all day and item never arrived, chronopost, should be noropost
16 czerwca 2026
Odpowiedź od Hardloop
Hello,
Thank you for your feedback! 🙏 We are sincerely sorry that you stayed in all day and your item never arrived due to Chronopost 🏔️.
Your package actually just returned to our warehouse today. We will automatically process your refund within 4 to 11 days following its return. Please accept our sincerest apologies for this major inconvenience! 🌲
Sporty regards,
Antonin – HardGuide
Ordered a pair of Mad Rock Sharks LV…
Ordered a pair of Mad Rock Sharks LV that were delivered on the day they said it would be delivered on. Cheaper than their competitors too.
23 czerwca 2026
Odpowiedź od Hardloop
Hello,
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that your experience with us was smooth and we could offer you great value. Hope to see you again soon as you embark on your next adventure! 🏔️
Best regards,
Sixtine – HardGuide
Not got the item
Not got the item. Had all the emails saying it was dispatched then one saying they couldn’t deliver it and it was being returned to sender?? Tried messaging but had no response till I opened a dispute with PayPal for a refund.
16 czerwca 2026
Odpowiedź od Hardloop
Hello Terry,
We are sorry for the delivery issue and for the inconvenience caused by your parcel being returned to the sender.
However, we are surprised by your review, as our customer service did respond to your request and offered solutions to resolve the situation. Unfortunately, the return to sender was the result of an issue with the carrier and was outside of Hardloop's control.
We understand your frustration and regret that your experience did not meet your expectations. Please rest assured that we did our best to assist you throughout the process.
Kind regards,
Théo – HardGuide
Terrible company
Terrible company. they take your money, give shipping dates that they cant fulfill as they dont have the items in stock, but do not tell you that at time of ordering. they refund that part of the order. Then send the rest and Chronopost dont deliver it. Then they repeatedly tell you that they won't refund you until Chronopost declare it lost. I am still waiting for a refund for a parcel sent by Hardloop nearly a month ago that I have NEVER received.... STAY AWAY. terrible service
30 czerwca 2026
Opinia niezależna
Odpowiedź od Hardloop
Hello
Thank you for sharing your experience. I'm truly sorry to hear about the issues you've faced with your order. We understand how frustrating this must be and are committed to resolving it. 🌿 Please rest assured, we'll be reaching out to you today to help sort this out. Your satisfaction is very important to us.
Best regards,
David – HardGuide
Very poor
Very poor. They lost parcel. When I enquired they didn’t respond for a week. Asked for shipping costs back out of curtesy for their lack of communication and parcel going missing. They refused. Very poor speed and service
16 czerwca 2026
Odpowiedź od Hardloop
Hello,
We are sincerely sorry for the delay in our response and the frustration caused by your missing parcel.
We would like to clarify the situation: there is currently an issue with the local carrier (DPD), which we have informed you about. An official investigation has been opened, and the package is currently on its way back to our warehouse. We are actively monitoring this case.
Please be assured that as soon as the package is received back at our warehouse, you will be fully refunded, including the original shipping costs. We apologize again for the inconvenience caused by this transport issue and thank you for your patience while we finalize the return process.
Best regards,
The Hardloop Team
No delivery. No refund.
Paid for delivery. No delivery arrived. The delivery was rescheduled every day for a week and then returned to sender out of the blue with zero communication despite my attempts to contact them. So far no refund. When they did finally reply it was just platitudes, no explanation. So I am without the product I ordered and currently £100 worse off than when I started.
25 czerwca 2026
Odpowiedź od Hardloop
Hello,
We are sincerely sorry for this frustrating experience and the lack of clarity regarding your delivery.
Please rest assured that we are not leaving you in a difficult position. We have immediately opened an official investigation with DPD UK and requested that the parcel be returned to our sender warehouse. This is a temporary and isolated issue with DPD UK, and we completely understand why this daily rescheduling with zero communication was unacceptable.
Our team is currently in touch with you via email to manage this situation. As soon as the tracking confirms the return progress or the carrier provides their conclusion, we will ensure you are not left out of pocket and process your refund as a priority.
Thank you for your patience as we resolve this logistical hitch with the carrier.
Best regards,
The Hardloop Team
Great communication as always when I…
Great communication as always when I need assistance and very satisfied with the product.
22 czerwca 2026
Odpowiedź od Hardloop
Hello Agathe,
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that you've had great communication with us and are satisfied with your purchase. Your happiness fuels our passion for adventure and the great outdoors. Hope to see you again on the trails! 🏕️
Best regards,
Romain – HardGuide
Good communication about an order that…
Good communication about an order that could not be fulfilled.
9 czerwca 2026
Odpowiedź od Hardloop
Bonjour Sue,
A huge thank you for your wonderful feedback! 😊 We're thrilled that our communication kept you informed, even when challenges arose. Looking forward to accompanying you on your next adventure! 🏞️
Best regards,
Arnaud – HardGuide
Shoe is too small.
11 czerwca 2026
Odpowiedź od Hardloop
Hello Philip,
Thank you for sharing your feedback. I'm sorry to hear that the Skechers Go Run Consistent 20 Lockhart didn't fit as expected. We're committed to improving our services and ensuring our customers' satisfaction. You can return the shoes free of charge.
Take care,
Camille – HardGuide
Hardloop sent me this invite to comment…
Hardloop sent me this invite to comment on their service.
This is the second order I have placed with Hardloop and the second time their logistics partner, Chronopost.fr has failed to route the package inside the UK. Twice the logistics carrier has returned the goods to HardLoop as their logistics organisation could not deliver into the UK using DPD. Not a DPD issue.
No customer contact point into Hardloop apart from a feedback form that they do not respond to.
So, another long wait for them to again realise their logistics partner is a complete failure.
On the first order failure Hardloop eventually recognised their issue and re-sent goods without taking any actions to stop it happening again….which it has.
Hardloop need to develop customer service, and a comms channel that allows actual communication and to learn from experience that their international logistics partnership is not working.
16 czerwca 2026
Odpowiedź od Hardloop
Hello,
Thank you for taking the time to share your detailed feedback.
We are sincerely sorry to hear that you experienced the same delivery issue twice. We completely understand your frustration, especially after having your parcels returned due to logistics problems and experiencing significant delays.
We also regret that you felt unable to easily contact our customer service. This is not the level of service we strive to provide, and we understand the importance of clear and timely communication throughout the ordering process.
Please rest assured that your feedback regarding both our customer communication and our international logistics partner has been taken seriously and will be shared with the relevant teams. Feedback like yours is essential in helping us improve our processes and prevent similar situations in the future.
We sincerely apologize for the inconvenience caused and thank you for bringing these issues to our attention. 🌲
Kind regards,
Blandine – HardGuide
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.