Amazing experience with Hardloop. Ordered a camp chair on Monday afternoon, dispatched Tuesday and delivered on Thursday. Perfect, thanks! Was also one of the only places I could get the specific item... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had to return a ski helmet because it was too small for my big head!!. Return process was very detailed and easy to follow (from UK to France, so a bit more comlicated due to Brexit). Refunded in... Zobacz więcej
Reakcja na opinię
Absolutely shocking item never was delivered to me and they have defrauded me out of money it’s now been a month and the helmet I purchased has still not arrived and no one getting back to me I do... Zobacz więcej
After 4 days of emails in each day telling me my pyrchase was going to be delivered, I then received an email stating it was being returned to seller with absolutely no explanation!! I stayed in each... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep sportowy (outdoor)
- Sporty ekstremalne
- Sklep z akcesoriami rowerowymi
- Sklep sportowy
- Sklep z artykułami do sportów zimowych
O Hardloop
Napisane przez firmę
At Hardloop, we believe that nature and movement should be at the heart of our lives.
That's why, since 2015, whether you're a beginner or a top athlete, we've been sharing our love of good gear and our passion for steep trails with you.
Our mission is to help you find the best gear for your adventures!
We deliver on that promise with the best selection of technical gear and advice from our friendly HardGuides (product experts). Wherever your next adventure takes you, we're here to help you explore.
Nature is our playground and our commitment to the environment is obvious. That's why Hardloop has been a carbon-neutral company since 2015 and advocates for sustainable consumption.
Hardloop, nature as a playground...
Napisane przez firmę
- Find the best equipment to go on an adventure!
- As a committed player, Hardloop has been a carbon neutral company since 2015 and advocates for sensible consumption.
Free delivery from 50 £ - Free return within 100 days
250 technical brands and over 65,000 products in stock
Need advice on choosing your equipment? Our HardGuides are here to help!
Dane kontaktowe
695, Avenue Paul Louis Merlin, 73800, Montmélian, Francja
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.co.uk
4,0
Dobra
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
My order was processed quickly and…
My order was processed quickly and arrived within the promised time frame.
I love my kway Eiffel coat and will wear it often.
3 czerwca 2026
Odpowiedź od Hardloop
Hello,
Thank you so much for your wonderful feedback! 😊 I'm thrilled to hear that everything went smoothly and that you're happy with your purchase. Can't wait to join you on your next adventure! 🌲🏞️
Best wishes,
Sixtine – HardGuide
Walking poles
Me experience was seamless. Ordering and paying was straight forward and easy.
The poles are class, great quality and value for money.
10 czerwca 2026
Odpowiedź od Hardloop
Hello,
A huge thank you for your wonderful review! 😊 We're thrilled to hear that your experience was seamless and that you're pleased with the quality. Your satisfaction fuels our passion for the outdoors! Can't wait to see you tackle new adventures and trails! 🏞️
Best regards,
Sixtine – HardGuide
Odpowiedź od Hardloop
Hello Anne,
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear you appreciated our prompt service and communication. The Teva Ellwood is an excellent choice for your outdoor adventures, and I hope it serves you well on your next journey! 🏞️
Best wishes,
Théo – HardGuide
Odpowiedź od Hardloop
Hello Ian,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that our customer service made your experience a great one. We can't wait to accompany you on your next adventure! 🏞️
Best wishes,
Mathilde – HardGuide
Odpowiedź od Hardloop
Hello,
Thank you so much for your wonderful feedback! 😊 We're thrilled to know that your experience with Hardloop was simple and easy. It's moments like these that inspire us on our adventure to deliver the best service. Looking forward to seeing you again on the trails! 🏔️
Sportingly,
Sixtine - HardGuide
I had to return a ski helmet because it…
I had to return a ski helmet because it was too small for my big head!!.
Return process was very detailed and easy to follow (from UK to France, so a bit more comlicated due to Brexit).
Refunded in two days (once processed at Hardloop depot).
Happy to use again and would recommend to others
10 czerwca 2026
Opinia niezależna
Odpowiedź od Hardloop
Hello,
A big thank you for your amazing review! 😊 I'm thrilled to hear that the return process was smooth and that you're happy with the outcome. Your satisfaction is our greatest reward. We can't wait to join you on your next adventure! 🌄
Best,
Sixtine – HardGuide
Odpowiedź od Hardloop
Hello,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear you enjoyed our service and that the product met your expectations! Looking forward to seeing you again on the trails! 🏞️
Best regards,
Sixtine – HardGuide
I had an excellent buying experience
I had an excellent buying experience, my order was dispatched very quickly and I received it much sooner than I expected. Order updates and communication all great. The price was good and no hidden costs. Highly recommend and I will be using again.
3 czerwca 2026
Odpowiedź od Hardloop
Hello,
A huge thank you for your amazing feedback! 😊 We're thrilled to hear that everything went smoothly and that you enjoyed your experience with us. It's always a pleasure to accompany adventurers like you on their journeys! Looking forward to seeing you back on the trails soon! 🏔
Best regards,
Sixtine – HardGuide
I am still waiting for my refund due to…
I am still waiting for my refund due to cancellation of my orders
3 czerwca 2026
Odpowiedź od Hardloop
Hello,
Thank you for your message! 😊
Your parcel was delivered on 06/06, and we have not yet received any return from you. Once we receive your returned parcel, we will be able to process your refund.
I remain available if you have any further questions.
Guillaume - Hardguide
Great items and great prices
Easy to navigate website. Great deals offered in the sizes I wanted. Quick turnaround. Would definitely recommend and use again. Many thanks
26 maja 2026
Odpowiedź od Hardloop
Hello Kelly,
A huge thank you for your fantastic feedback! 😊 We're thrilled to know you enjoyed your shopping experience with us. Your words inspire us to continue offering great deals for all your outdoor adventures! Can't wait to see you back on the trail soon! 🌄
Best wishes,
Blandine – HardGuide
Odpowiedź od Hardloop
Hello,
Thank you for your message. Your parcel is currently being returned to our warehouse, though we do not yet know the reason for this return.
Once we have received the parcel back, you will have two options: we can either resend the order to you, or provide a full refund if you prefer.
I remain available if you would like to let me know your choice, or if you have any other questions. 🌲
Guillaume - Hardguide
Fantastic !
21 maja 2026
Odpowiedź od Hardloop
Hello Richard,
Thank you so much for your fantastic review! 😊 It's wonderful to hear that everything went smoothly. The Ortovox Traverse 30 will surely be a reliable companion on all your adventures. Looking forward to seeing you conquer new trails and mountains! 🏞️
Warm regards,
Théo – HardGuide
Odpowiedź od Hardloop
Hello Agnes,
Thank you so much for your positive feedback! 😊 I'm thrilled to hear that you're satisfied with the shorts and that they're doing their job well. The Sportiva Flatanger is definitely a great choice for any adventure, whether you're tackling mountain trails or just enjoying the great outdoors. Looking forward to accompanying you on your next outdoor journey! 🏞️
Best wishes,
Blandine – HardGuide
Slow delivery and very poor customer service
Slow delivery and very poor customer service. Bought some climbing shoes that the pull strap broke on the first try on. They then made me wait for them to open a warranty claim with the manufactuer, and then once sent back I need to wait for them to send them over to manufactuer? No replacement or offer to refund once they receive them back? So I'm £130 out of pocket, with no new climbing shoes and just waiting....Will not buy from them again
EDIT: they replied below, but never actually contacted me. All just for show, they don't care about customers
25 maja 2026
Odpowiedź od Hardloop
Hello,
Thank you for your message. I am sorry for the difficulties you've experienced with your order and the inconvenience caused by the wait.
Our after-sales team will be in touch with you very soon to assist further and move forward with your warranty claim.
I remain available if you have any other questions, and I hope your next outdoor experience goes much more smoothly! ⛰️
Guillaume - Hardguide
Odpowiedź od Hardloop
Hello Martine,
A huge thanks for your fantastic feedback! 😊 It's wonderful to hear that our communication stood up to your expectations. We look forward to accompanying you on many more adventures and trails! 🏔️
Warm regards,
David – HardGuide
A very slick service and the item was…
A very slick service and the item was excellent. You just need to take into account that import duty needs to be factored into any purchase
26 maja 2026
Odpowiedź od Hardloop
Hello,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear you enjoyed the seamless service. Looking forward to seeing you again on your next outdoor journey! 🏞️
Best regards,
Sixtine – HardGuide
Very easy transaction great price and…
Very easy transaction great price and reasonable delivery time
18 maja 2026
Odpowiedź od Hardloop
Hello,
A huge thank you for your fantastic feedback! 😊 We're thrilled to know the transaction was smooth and that you're satisfied with our service. We look forward to accompanying you on your next adventure! ⛰️
All the best,
Sixtine – HardGuide
Still waiting on delivery…poor…
Still waiting on delivery…poor communication…big promises that don’t deliver
18 maja 2026
Odpowiedź od Hardloop
Hello Shane,
Thank you for sharing your feedback with us. I’m truly sorry to hear that you’ve experienced delays and communication issues. We’re committed to improving our service and ensuring our customers have a better experience. 🌟 We’ll be in touch with you today to resolve this issue.
Kind regards,
Camille – HardGuide
First time purchase went well
Not used Hardloop before, so was a little uncertain. However, the order process for a pair of climbing shoes was straight forward and delivery was well communicated (and on time). Would use again, as both price and delivery were good.
18 maja 2026
Odpowiedź od Hardloop
Hello,
Thank you so much for your fantastic feedback! 😊 I'm thrilled to hear that your first adventure with us went smoothly. Your satisfaction is our top priority, and we can't wait to accompany you on your next journey! 🏞️
Best wishes,
Sixtine – HardGuide
Odpowiedź od Hardloop
Hello,
Thank you so much for your amazing feedback! 😊 We're thrilled to hear you enjoyed our communication and service. Can't wait to have you back for your next adventure! 🏞️
Best regards,
Guillaume – HardGuide
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.