Amazing experience with Hardloop. Ordered a camp chair on Monday afternoon, dispatched Tuesday and delivered on Thursday. Perfect, thanks! Was also one of the only places I could get the specific item... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had to return a ski helmet because it was too small for my big head!!. Return process was very detailed and easy to follow (from UK to France, so a bit more comlicated due to Brexit). Refunded in... Zobacz więcej
Reakcja na opinię
Absolutely shocking item never was delivered to me and they have defrauded me out of money it’s now been a month and the helmet I purchased has still not arrived and no one getting back to me I do... Zobacz więcej
After 4 days of emails in each day telling me my pyrchase was going to be delivered, I then received an email stating it was being returned to seller with absolutely no explanation!! I stayed in each... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep sportowy (outdoor)
- Sporty ekstremalne
- Sklep z akcesoriami rowerowymi
- Sklep sportowy
- Sklep z artykułami do sportów zimowych
O Hardloop
Napisane przez firmę
At Hardloop, we believe that nature and movement should be at the heart of our lives.
That's why, since 2015, whether you're a beginner or a top athlete, we've been sharing our love of good gear and our passion for steep trails with you.
Our mission is to help you find the best gear for your adventures!
We deliver on that promise with the best selection of technical gear and advice from our friendly HardGuides (product experts). Wherever your next adventure takes you, we're here to help you explore.
Nature is our playground and our commitment to the environment is obvious. That's why Hardloop has been a carbon-neutral company since 2015 and advocates for sustainable consumption.
Hardloop, nature as a playground...
Napisane przez firmę
- Find the best equipment to go on an adventure!
- As a committed player, Hardloop has been a carbon neutral company since 2015 and advocates for sensible consumption.
Free delivery from 50 £ - Free return within 100 days
250 technical brands and over 65,000 products in stock
Need advice on choosing your equipment? Our HardGuides are here to help!
Dane kontaktowe
695, Avenue Paul Louis Merlin, 73800, Montmélian, Francja
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.co.uk
4,0
Dobra
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Hardloop
Hello,
Thank you so much for your amazing feedback! 😊 It's wonderful to hear that everything was perfect with your order. Looking forward to being part of your next journeys on the trails! 🏞️
Best regards,
Sixtine – HardGuide
Great
Great service items, delivered to UK. One item out of stock but was updated via email before it was sent! Will use again! 😀
10 czerwca 2026
Odpowiedź od Hardloop
Hello Julia,
A huge thank you for your fantastic feedback! 😊 We're thrilled to know that you had a great experience with our service. Your adventurous spirit inspires us, and we can't wait to accompany you on your next journey! 🌿
Best regards,
David – HardGuide
Poor experience
Poor experience, never again!
Waited two weeks with parcel on its way only to be informed that it’s been returned and refund pending with no explanation.
Don’t bother go elsewhere.
10 czerwca 2026
Odpowiedź od Hardloop
Hello,
we're truly sorry for this frustrating experience 🙏 Unfortunately, your parcel couldn't be delivered and was sent back to us as "return to sender" — we understand how disappointing this delay must be. We're happy to arrange either a full refund or a re-shipment of your order — just let us know your preference by replying to our email 📩 Thank you for your patience, and we hope to welcome you back on the trails soon 🏔️
Sportingly,
Sixtine – HardGuide
Complete waste of time and money
After 4 days of emails in each day telling me my pyrchase was going to be delivered, I then received an email stating it was being returned to seller with absolutely no explanation!! I stayed in each day awaiting my parcel, tried calling Hardloop amd emailed twice... no reply!
16 czerwca 2026
Odpowiedź od Hardloop
Hello,
Thank you for taking the time to share your experience.
We are sincerely sorry for the confusion and frustration caused by your order. We completely understand how disappointing it must have been to receive several delivery notifications, only to then be informed that your parcel was being returned to us without any explanation.
We also regret that you were unable to reach us by phone and did not receive a reply to your emails. This is not the level of service we strive to provide.
Please rest assured that our customer service team is reviewing your case and doing everything possible to provide you with a clear explanation and an appropriate solution as quickly as possible.
We sincerely apologize for the inconvenience caused and thank you for your feedback, which helps us improve both our communication and our customer experience. 🌲
Kind regards,
Blandine – HardGuide
Product not delivered
Product was shipped, sat at warehouse, then was returned to hardloop with no attempt at delivery. Still awaiting an explanation and a refund
16 czerwca 2026
Odpowiedź od Hardloop
Hello,
Thank you for taking the time to share your experience.
We are sincerely sorry to hear that your parcel was returned to our warehouse without any delivery attempt or clear explanation. We completely understand how frustrating and disappointing this situation must have been.
We also regret the lack of information regarding your order. This is not the level of service we strive to provide.
Please rest assured that our customer service team is reviewing your case and doing everything possible to provide you with a clear explanation and resolve the situation as quickly as possible. Your refund will be processed as soon as the returned parcel has been received and checked at our warehouse.
We sincerely apologize for the inconvenience caused and thank you for your patience and feedback, which help us continue improving our service and communication. 🌲
Kind regards,
Blandine – HardGuide
Awful company
Awful company. Package never arrived after a month of waiting. Advised it’s been returned to the warehouse but they refuse to refund money until they’ve received the package back, despite this been entirely Hardloop’s issue and the package never left the continent. Just a terrible company that I’ll never deal with again. Criminals.
Update: Despite the reply below, I have still not received any refund!
9 czerwca 2026
Odpowiedź od Hardloop
Hello,
Thank you for taking the time to share your experience.
We are sincerely sorry that your order did not arrive and understand how frustrating this situation must have been after such a long wait.
Unfortunately, the parcel was returned to our warehouse by the carrier. We understand your disappointment and apologize for the inconvenience this caused.
We can confirm that your order has now been fully refunded. While this does not make up for your experience, we hope it demonstrates our commitment to resolving the situation as quickly and fairly as possible.
Thank you for your feedback, which helps us continue improving our service and communication. 🌲
Kind regards,
Blandine – HardGuide
My package has been out for delivery…
My package has been out for delivery for 5 days. Now it is being returned to sender. No attempts made to deliver. Poor updates from Hardloop. See how long it takes to receive my refund now.
12 czerwca 2026
Odpowiedź od Hardloop
Hello,
Thank you for sharing your feedback.
We are sincerely sorry to hear about your experience. We understand how frustrating it must have been to see your parcel marked as out for delivery for several days before being returned to us without a successful delivery attempt.
We also regret that the updates regarding your order did not provide the clarity you expected. This is not the experience we aim to offer our customers.
Please rest assured that our customer service team is following your case closely. Your refund will be processed as soon as the returned parcel is received and checked at our warehouse.
We sincerely apologize for the inconvenience caused and thank you for your patience and understanding. 🌲
Kind regards,
Blandine – HardGuide
I still haven't received my item I am…
I still haven't received my item I am still waiting I haven't heard anything yet. The item just says out for the delivery then the day will change . And it will say the same again with a different date. I ordered the item on the 9th of June.
9 czerwca 2026
Odpowiedź od Hardloop
Hello,
Thank you for sharing your feedback.
We are sincerely sorry to hear that you had still not received your order and that the delivery tracking continued to show changing delivery dates without any further updates. We completely understand how frustrating and disappointing this situation must have been.
We also regret the lack of communication regarding your order. This is not the level of service we strive to provide.
Please rest assured that our customer service team is actively reviewing your case and doing everything possible to find an appropriate solution as quickly as possible.
We sincerely apologize for the inconvenience caused and thank you for your patience and feedback, which help us improve our service and communication. 🌲
Kind regards,
Blandine – HardGuide
I'd love to share my feedback with you…
I'd love to share my feedback with you but I can't because I haven't actually received the shoes yet! Two weeks and still waiting!
16 czerwca 2026
Odpowiedź od Hardloop
Hello,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you had still not received your shoes at the time of your review. We completely understand your disappointment and frustration after waiting for two weeks.
Please rest assured that our customer service team is reviewing your case and doing everything possible to provide you with an appropriate solution as quickly as possible.
We sincerely apologize for the delay and the inconvenience caused. Your feedback is invaluable in helping us improve our delivery process and communication. 🌲
Kind regards,
Blandine – HardGuide
Product faulty and supplier only acknowledges but does not reply to e-mails
Faulty product and no response to emails
8 czerwca 2026
Odpowiedź od Hardloop
Hello,
Thank you for sharing your feedback.
We are sincerely sorry to hear that the product you received was faulty. We understand how disappointing this must have been.
We also regret that you did not receive the follow-up you were expecting after contacting our customer service. This is not the level of service we strive to provide.
Please rest assured that our customer service team is reviewing your case and doing everything possible to find an appropriate solution for you as quickly as possible.
Thank you for your feedback, which helps us continue improving our service and communication. 🌲
Kind regards,
Blandine – HardGuide
The item has still not arrived
The item has still not arrived. It was a present for my son’s birthday so this is very disappointing. The postal company used has-been difficult to communicate with and it has not felt possible to understand what has happened to the delivery. I have also not had a response from Hardloop. All in all, it has been a frustrating and disappointing experience.
15 czerwca 2026
Odpowiedź od Hardloop
Hello,
We are sincerely sorry to hear that this item did not arrive in time for your son’s birthday. We completely understand your frustration, as we know how important these special occasions are.
Please rest assured that we have been actively working on your case. We responded to your inquiry and opened an official investigation with the transport company. According to the latest tracking updates, the parcel is currently being returned to our warehouse due to a delivery issue on their end.
We want to make this right for you as quickly as possible. We have sent you an email offering two options:
1. A full refund for your order.
2. A brand new shipment sent to you immediately, completely free of charge.
Please check your inbox (and your spam folder, just in case) so you can let us know which option you prefer.
Thank you for your patience, and we apologize again for the inconvenience caused by the transport company.
Best regards,
The Hardloop Team
My item has not arrived
My item has not arrived, emailed them and they haven't replied??
15 czerwca 2026
Odpowiedź od Hardloop
Hello,
Thank you for sharing your feedback.
We are sincerely sorry that your order did not arrive and that you did not receive a response to your email within the expected timeframe. We understand how frustrating this experience must have been.
Our customer service team reviewed your case, and we have now issued a full refund for your order. While this does not make up for the inconvenience caused, we hope it demonstrates our commitment to resolving the situation as fairly and quickly as possible.
We sincerely apologize for this experience and thank you for your feedback, which helps us continue improving our service and communication. 🌲
Kind regards,
Blandine – HardGuide
No delivey and no responce tro email!
The order didnt arrive after waiting 4 weeks and Ive had not reply for 2 emails.
9 czerwca 2026
Odpowiedź od Hardloop
Hello Chris,
Thank you for your message and for your patience throughout this situation.
Your order could not be delivered and has been returned to us by the courier. As soon as your parcel arrives back at our warehouse, we will automatically process your refund.
We regret the inconvenience this has caused. If you would still like to receive the item, you can place a new order on our website whenever you wish.
I remain available if you have any further questions or if you need assistance with a future order.
I was sent the wrong size
I was sent the wrong size,
At least, getting in touch and receiving the shipping label to return was easy,
but they did not refund everything; had to chase to get it paid back in full. Can confirm they paid it now.
I will not buy from Hardloop again anytime soon
7 maja 2026
Odpowiedź od Hardloop
Hello,
Thank you for taking the time to share your experience.
We are sincerely sorry that you received the wrong size and understand the inconvenience this caused. We are pleased to hear that arranging the return and receiving the return label was straightforward.
We also regret the confusion regarding your refund. We can confirm that the shipping costs have now been fully refunded. We apologize if this was not communicated clearly and for any frustration it may have caused.
Thank you for your feedback. It helps us continue improving both our processes and our communication with customers. 🌲
Kind regards,
Blandine – HardGuide
Price is reasonable.good quality and…
Price is reasonable.good quality and plenty of selections
12 czerwca 2026
Odpowiedź od Hardloop
Bonjour,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear you're satisfied with our selection and prices. We hope to accompany you on many more adventures and trails! 🌲🏞️
Sportingly,
Sixtine – HardGuide
My delivery got sent back to you for no…
My delivery got sent back to you for no reason never got an update and still waiting for my refund
4 czerwca 2026
Odpowiedź od Hardloop
Hello,
Thank you for sharing your feedback.
We are sorry to hear about the issues you experienced with your order and understand how frustrating it must have been to see the parcel returned without clear information regarding the situation.
We also regret the lack of updates you received during the process. Clear communication is an important part of the customer experience, and we apologize for any confusion caused.
We can confirm that your order has now been fully refunded. While this does not make up for the inconvenience caused, we hope it demonstrates our commitment to resolving the issue as quickly as possible.
Thank you for your feedback, which helps us improve our service and communication. 🌲
Kind regards,
Blandine – HardGuide
Slow and Important Charges Applied after shipping
Waiting well over double the shipping estimate time, and still haven't received my goods. Also price stated that it includes shipping and taxes, but I’ve had to pay an import charge of nearly £50, making the product way more expensive than other retailers. I’m sure this is breaking consumer laws about false pricing
11 czerwca 2026
Odpowiedź od Hardloop
Hello,
Thank you for sharing your feedback.
We are sincerely sorry to hear about the delay in receiving your order and the frustration caused by the lack of clarity regarding the delivery process.
We understand your disappointment, especially given that the delivery time exceeded the original estimate. We also regret any confusion regarding import charges. Transparency is very important to us, and we are sorry if the information provided did not match your expectations.
Please rest assured that our customer service team is actively reviewing your situation and working to provide you with the appropriate support and clarification.
We apologize for the inconvenience caused and appreciate you taking the time to share your experience. Your feedback helps us improve our service and communication. 🌲
Kind regards,
Blandine – HardGuide
Shipping was a nightmare
Shipping was a nightmare. Long delay. Incorrect or absent forms sent by hardloop for it to clear customs. Shame as use several outdoor clothing company’s based in Europe shipping to uk and never had this problem. Doubt I will use this company again due to such a poor experience.
9 czerwca 2026
Odpowiedź od Hardloop
Hello Alexander,
Thank you for sharing your experience with us. I'm truly sorry to hear about the shipping difficulties you faced. We are actively working on improving our processes to ensure smoother deliveries in the future. The Fjaellraeven High Coast is a fantastic choice for outdoor adventures, and it’s unfortunate that the delivery process did not match the product's quality.
Best regards,
Camille – HardGuide
Scott Cycling Shoes
Delivery from France, ordered Wednesday, dispatched the next day and arrived in the UK within a week! Excellent service.
16 czerwca 2026
Opinia niezależna
Odpowiedź od Hardloop
Hello,
Thank you so much for your fantastic review! 😊 We're thrilled to hear that everything went smoothly and quickly with your order. May your adventures continue to be exciting and full of discovery! 🌄 We look forward to seeing you again on the trails!
Best,
Sixtine – HardGuide
From ordering to delivery I was sent…
From ordering to delivery I was sent updates on where my order destination was.
Arrived on time and everything was fine with my order.
Thank you
3 czerwca 2026
Odpowiedź od Hardloop
Hello,
Thank you so much for your glowing review! 😊 We're thrilled to hear that everything went smoothly from order to delivery. Looking forward to seeing you on the trails again soon! 🏞️
Best regards,
Sixtine – HardGuide
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.