I made an order this morning, but was not giving the job my full attention and accidentally ordered an incorrect item. I rang Customer service and dealt with Ellen, who was very polite, efficient... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Over the years, I have bought or been bought lots of leather goods from Osprey London and love them all. Their after sales service is equally impressive; the team have been amazing. I bought a bag... Zobacz więcej
Reakcja na opinię
I had an issue with the strap breaking on a bag I’d purchased around 7 months ago but a replacement strap was sent out very promptly with no issue. Thank you Melanie for your help with sorting this.
Reakcja na opinię
Fantastic customer service when I had to return an item late (due to a double up on birthday presents). Very quick to respond and keen to help. All the products I have bought have been high quality -... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
OSPREY LONDON is the British luxury leather company established by Graeme Ellisdon. Renowned for our vintage-inspired sumptuous leather bags and accessories for men and women, the OSPREY LONDON collection includes homewares and much more
Dane kontaktowe
Zjednoczone Królestwo
- 020306962323
- customerservice@ospreylondon.com
- ospreylondon.com
4,7
Doskonała
444 recenzji
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First Class replacement strap for handbag
I received a replacement strap for my handbag in record time. The query was dealt with quickly and efficiently. The team member was friendly and genuinely wanted to help. The replacement was free of charge, as was the 24 hour delivery. The whole experience exceeded my expectations.
2 września 2025
Opinia niezależna
Odpowiedź od OSPREY LONDON
Thank you so much for your kind feedback! We're thrilled to hear that you received your replacement strap so quickly and that our team was able to assist you efficiently. It’s great to know that the experience exceeded your expectations—that’s exactly what we aim for. We'll be sure to pass your kind words on to the team member who helped you. If you need anything else, we're always here to help! Team OL x
Fabulous Customer Service.
I purchased a beautiful bag from Osprey, delivery was prompt but I then had a price query. Upon emailing customer service they were brilliant and handled my problem promptly, efficiently and favourably. Will definitely purchase from this company again.
28 sierpnia 2025
Opinia niezależna
Odpowiedź od OSPREY LONDON
Hi Marcia,
Thank you so much for your kind feedback!
We're delighted to hear that you’re happy with your new Osprey bag and that our customer service team was able to assist you promptly and efficiently. We always strive to provide the best possible experience for our customers, and it's wonderful to know we met your expectations. We truly appreciate your support and look forward to welcoming you back again soon!
Team OL
Amazing customer service…
I received amazing customer service from Chloe at your Springfield store today. She was extremely knowledgeable of Osprey’s products. Chloe was most helpful in assisting me in purchasing multiple presents.
She is an absolute credit to Osprey. I will be returning
28 sierpnia 2025
Opinia niezależna
Odpowiedź od OSPREY LONDON
Hello Mrs Powley,
Thank you so much for your kind words and for taking the time to share your experience with us.
We're thrilled to hear that Chloe provided you with such outstanding service at our Springfield store. Her knowledge and dedication to helping customers truly make her a valued member of our team, and we're so pleased she could assist you in finding the perfect gifts.
We'll be sure to pass along your lovely feedback to Chloe and the store team—it will mean a lot to them.
We look forward to welcoming you back to Osprey again soon!
Customer Service Team
Customer service was fantastic they responded quickly and was able to support my request.
27 sierpnia 2025
Opinia niezależna
Odpowiedź od OSPREY LONDON
Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to assist you quickly and effectively. Your satisfaction is very important to us, and we’re always here if you need anything in the future. Team OL
Swift resolution of gift voucher issue
I had a problem with redeeming a gift voucher online. Ellie was very helpful in resolving my issue. Bag now purchased and I’m looking forward to receiving it.
26 sierpnia 2025
Opinia niezależna
Odpowiedź od OSPREY LONDON
Thank you for your lovely feedback! We're sorry to hear you had trouble redeeming your gift voucher, but we're so pleased that Ellie was able to assist you. We'll be sure to pass on your kind words to her. We're glad everything is sorted now, and we hope you absolutely love your new bag when it arrives! Team OL
Beautiful weekend bag
Beautiful weekend bag, very well made and very stylish. I was lucky enough to buy this for a great price in the sale. The leather work is excellent quality. Delivery was quick, well packaged.
21 sierpnia 2025
Opinia niezależna
Odpowiedź od OSPREY LONDON
Thank you so much for your kind words! We're thrilled to hear that you’re happy with your weekend bag and that it arrived quickly and in great condition. It’s wonderful to know you were able to grab it at a great price during the sale! We take great pride in the quality of our leather work, so your feedback truly means a lot. Enjoy your stylish new bag — we hope it serves you well on many adventures!
Team OL
Quick and helpful response from Ellie…
Quick and helpful response from Ellie at Osprey re the return of an item, specifically the generation of a returns label, which because of my island location, and no DPD collection point, had not happened in an automated way.
14 sierpnia 2025
Opinia niezależna
Odpowiedź od OSPREY LONDON
Hello Helen. Thank you for your kind feedback! We're really pleased to hear that Ellie was able to assist you quickly and effectively with your return. We understand that island locations can present unique challenges, so we're glad we could help get everything sorted smoothly for you. Team OL
Lovely bags
Customer service is second to none I emailed them with a question on the product I purchased and the next day they replied with the answer to my query, they are very professional and also friendly.. thank you
12 sierpnia 2025
Opinia niezależna
Odpowiedź od OSPREY LONDON
Hello Lorry, thank you for leaving us a review. It's great to hear our newest member of the team was able to help you so efficiently. Team OL
Very Good Customer Service
Spoke with Ellen at Osprey who was uber helpful. Royal Mail (as ever) let me down with delivery. But Ellen re ordered my bag. Hope to receive it shortly. It gives you confidence to shop with companies when the customer service is so good.
8 sierpnia 2025
Opinia niezależna
Odpowiedź od OSPREY LONDON
Hello Stuart, thank you so much for your kind words and for taking the time to share your experience! We're really sorry to hear that Royal Mail let you down with the delivery, but we're delighted Ellen was able to help get things sorted quickly for you.
We’ll be sure to pass on your lovely feedback to Ellen — she’ll be thrilled to hear it! Providing great service is really important to us, and it means a lot to know it gave you confidence in shopping with us.
We hope your new bag arrives shortly and that you love it! If you need anything else at all, we're always here to help. Team OL
Good prices
7 sierpnia 2025
Opinia niezależna
Odpowiedź od OSPREY LONDON
Hello Aiden, thank you for leaving us a review. Glad you love our products and the price. Team OL
Brilliant service
I had a bag where the strap had broken I emailed customer services with a picture of bag and received a new strap in post within a week. Brilliant service puts other companies to shame. I alway buy Osprey bags good design and price
25 lipca 2025
Opinia niezależna
Odpowiedź od OSPREY LONDON
Hello Susan. Thank you so much for your kind words! We're really glad to hear that our customer service team was able to help quickly and get you back up and running with your bag. We take a lot of pride in both the quality of our products and the support we offer, so your feedback truly means a lot. Team Osprey London
Odpowiedź od OSPREY LONDON
Hello Jean, thank you for taking the time to leave us a review. We're thrilled to hear you're pleased with the service Ellen provided. Team OL
I have several Osprey bags and love…
I have several Osprey bags and love them all, but recently had cause to return one and encountered Ellen from the customer service team. Ellen has kept me up to date at all stages, offered a replacement or a refund (my choice) and I couldn’t fault the process. Well done Osprey.
31 lipca 2025
Opinia niezależna
Odpowiedź od OSPREY LONDON
Hello Nicky,
Thank you so much for taking the time to leave us a review and being a loyal Osprey London customer!
We're thrilled to hear you love your bags and that Ellen provided you with excellent service during your recent return. We’ll be sure to pass your feedback along to her and the rest of the team. Your satisfaction means everything to us—thank you again for your support!
Stunned by the service I received.....
Whilst I absolutely love every item I have purchased from Osprey (probably too many and growing) I am now able to speak about their staff and customer service in a way I'd not needed to until this week. It was my fault at not purchasing an item in time from the website so on contacting the head office and speaking to Ellen it was very clear that as first class as their products are, when you are in a pickle and need help, nothing is too much trouble. Ellen went out of her way to offer some help. That included me then contacting three stores and each and every lady I spoke to was as kind, considerate and helpful as Ellen had been. I was not wishing to purchase something expensive but it demonstrated to me that this brand are first class in every way. We can all be quick to complain when things go wrong but I cannot praise the people of Osprey enough. It will just mean I am more loyal to the brand but thank you, in times where nothing is easy and nobody has much time for anyone, you were the complete opposite. Love this company more and whoever does recruitment deserves a salute.
28 lipca 2025
Opinia niezależna
Odpowiedź od OSPREY LONDON
Hello Andrea,
Thank you for taking the time to leave us a review!
Thank you so much for your incredibly kind message. We’re truly delighted to hear how much you love your Osprey items - and even more touched that when you needed a little help, your experience with our team matched the quality you’ve come to expect from our products.
Ellen and the store teams will be thrilled to hear your words. We’re proud to have people on our team who genuinely care, and it means the world to us that their and dedication made a difference to you.
Bought a bag for my granddaughter
Bought a bag for my granddaughter. Arrived on time, very well packaged and looks great. Many thanks
15 lipca 2025
Opinia niezależna
Odpowiedź od OSPREY LONDON
Hello Eric, thank you for taking the time to leave us a review. We are so glad to hear you are happy with our service! Team OL
I emailed customer service to request a…
I emailed customer service to request a Royal Mail label to arrange collection of a return, as i didn't have a drop off place near me.
They responded within two days and immediately issued a Royal Mail label for me.
14 lipca 2025
Opinia niezależna
Odpowiedź od OSPREY LONDON
Hello there, thank you for taking the time to leave us a review. We are glade to hear you were happy with the service. Team OL
Great customer service
Great customer service. Replaced a broken part without question or delay.
9 lipca 2025
Opinia niezależna
Odpowiedź od OSPREY LONDON
Hello Tracy, thanks for leaving us a review. It's great to hear the team are doing a good job and managed to help. Team Osprey London
Faultless customer service from Ellen
When I was in need of a replacement bag, Ellen was fantastic at dealing with my problem. In an era where good, genuine customer service is hard to come by, Ellen was patient, helpful, and most importantly, resolved my issue so that I came away feeling extremely satisfied and she did so in a completely stress-free way.
8 lipca 2025
Opinia niezależna
Odpowiedź od OSPREY LONDON
Hello Emma, thanks for taking the time to leave us a review. Your feedback is important to us, and we really appreciate you giving Ellen a mention. Team OL
Outstanding customer service contacted…
Outstanding customer service contacted re a lost crossbody bag strap. Ellen communicated promptly throughout all my questions. The exact strap wasn't available however she sourced an alternative which is virtually exact. So pleased amazing service something that is unheard of today from many organisations. Thank you again
4 lipca 2025
Opinia niezależna
Odpowiedź od OSPREY LONDON
Hello Sue, thank you for taking the time to leave a review. We're so glad that we were able to assist you and locate a suitable alternative crossbody strap for your bag.
Ellen will be glad to know that her support had a positive impact and that she was able to assist you. Providing helpful, timely service is always our goal, and it’s wonderful to hear that it made a difference for you.
If there's anything else we can assist you with in the future, please don't hesitate to get in touch. Team OL
Really helpful customer service
Really helpful customer service. Thank you Ellen.
27 czerwca 2025
Opinia niezależna
Odpowiedź od OSPREY LONDON
Hello Lynne, thank you for leaving us review. It's great to hear you are happy with the service you received from Ellen. We look forward to welcoming you back soon. Team OL
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