OSPREY LONDON Recenzje 

Lovely people who always make it a great place to stop by for a nose. Excellent place to shop for a gift (just be ready to shop for yourself too!).

I am writing to share my recent experience with your customer service team regarding a defective bag that was purchased as a gift. Unfortunately, this experience has left me quite disappointed, and I feel it is important to bring it to your attention.

Three months after receiving the bag, the metal buckle broke completely, rendering it unusable. Following this, I reached out to your customer service department and was initially in contact with Sarah Ahmed. Regrettably, my interactions with Sarah were frustrating; I felt that my concerns were not adequately addressed, and I repeatedly had to provide the same information. This made the process more cumbersome than it needed to be.

Eventually, I was referred to Melanie Blackwell, who was more responsive and willing to assist. However, despite her efforts, my issue remains unresolved to my satisfaction even after three weeks of communication.

As loyal customers who have spent thousands of pounds on Osprey London products, both my parents and I are disheartened by this experience. It is our hope that this feedback can contribute to enhancing your customer service processes, as we expected a higher level of support given our past loyalty to your brand.

I called Sarah at Osprey London customer services after getting muddled up with a return. Sarah was so helpful, polite and friendly and did exactly what was need to resolve the issue.
I am so grateful for her help and really appreciate the speed and easy communication.

I am a returning customer and have bought from this company before. On this occasion it was a present for my husband so huge dissapointment caused by Osprey. I would give zero stars if possible for this company now for the way they treated me. They are happy to take your money and then make you wait 5 working days for your items to even be despatched. Customer Service agent lied to me stating it was being dispatched the day I complained and tracking details would be sent to me. I got nothing. The next day I complained again and was told it was still being done. I wrote to the founder Graeme Ellisdon and got a poorly written response saying it was being looked into. He chose to ignore my second email when I asked to cancel my order and have my money refunded. Clearly he couldn't careless.
Customer Service have lied to me and clearly the senior managment dont give damn about their customers so I won't be buying anything from this so called luxury brand again. There are so many other better choices out there and ones that actually care and respect their customers.
I am editing my review to respond to the reply below from Osprey which is disingenuous to say the least. I did reach out to them and they ignored me. So again more false information from Osprey.

A beautiful handbag received as a birthday gift. It was carefully packaged and felt really special. I was delighted to receive a gift from a lovely British company.

Tracey and the whole team made an outstanding effort from start to finish to find the right item for our trip. Thank you all.

Excellent customer service following an issue I had with a worn handle on a laptop bag. Replacement handle supplied within 24 hours

I ordered a bag, it arrived promptly but I didn't like the colour. Went online did the return only to find there are no inpost lockers in NI. I emailed customer service and they replied immediately. Helpful as usual.

Absolutely delighted with my new, red 'phone bag. It not only looks great and very neat but the quality/design, etc. is outstanding! I will enjoy using it a lot and feel ' safe ' using it. The strap is also easily detachable, if required.

Wanted to give zero stars but not an option. Terrible product which fell apart after 2 weeks. Wrote to customer service with images of leather peeling off and zip falling apart. Customer service response (Olivia) was terrible. She took no effort to read my email and gave standard response. I didn’t even write to ask for refund but was trying to be helpful by giving feedback of the fault. AVOID THIS COMPANY AT ALL COST IT IS NOT OF THE QUALITY THEY ADVERTISE THEMSELVES AS. This is not the first time I bought from them - the Wallet also fell apart after 3months usage.

Stacey the deputy manager was absolutely outstanding, such a lovely store and bought a stunning bag and purse and such a great deal will definitely be back again.

O2 North Greenwich store - I bought a bag from your store, I loved it. It was a well done to me gift. For finally getting a permanent position at work.

Thing is, I really wanted it in navy, 3 times I'd not seen it in store, in navy. So settled for black.

Then during a half term visit, there it was in navy.

Lucy was lovely, Lacey (sorry if I've not spelt it right) I spoke to on the phone. The most amazing kind humans.

I popped in today spoke to a lovely lady, long blond hair (so excited forgot to take her name), Lacey was at lunch. Pure joy, having a quick chat. Bag exchanged and next bag stored in memory. Also a uni bag for my daughter maybe. The customer service received OUTSTANDING.

I know it might sound small, but you've no idea. I will tell everyone to shop there. I will be back.

The kindness and compassion bestowed upon me today was magical. In this world it's the small things that matter the most.

Please please pass on my thanks. Kuldip

We honestly had a great time shopping in Osprey. Emily could not have been nicer or more helpful and was very knowledgeable and engaging and the deals there are great. Emily introduced other things to us once she realized what we were looking for and we got the perfect bag. It's a lovely shop with great staff and it's worth popping in if your in the area.

I bought a bag 18 months ago which I had not used often and it developed a manufacture fault. I was directed to Customer Service who replied quickly offering me a credit note for the full original cost. They were accessible and answered all my questions. They went further, working together with my local Outlet store so I could get a replacement bag in the colour I wanted which was no longer available online.

I ordered two bags, and needed help with a discount code on one of them - customer services were super helpful, and went above and beyond. I ended up returning both bags as they didn't suit my requirements, and for some reason the refund on one was delayed (despite them going in the returns locker on the same day) - again, customer services were very helpful and chased it up for me. The bags were lovely quality, just didn't work for me.

I purchased a Tote bag from them, described as leather. The bag actually has plastic trim on the bottom and after a few uses white is showing on the black trim. Not a high class quality product that I was expecting. I contacted customer services and was offered a refund or a new bag but that won’t resolve the issue. They advised that all their bags have plastic trim.

Had a bit of a mix up with parcels being delivered. Called their customer service and spoke to Olivia who was a great help. Couldn't have asked for more. Was extremely helpful in resolving the issue

Despite sending me the wrong order, they very promptly sorted it all out and Sarah was so efficient. Real customer service.

Great service and customer care. I really appreciated the quick response to me query. I love the brand and the range. My weekender bag is fully compte. Thank you all.
B

I’m an avid fan of Osprey handbags with more than 20 in my collection-
I purchased a bag for my daughter as a present however she wasn’t a fan of the strap - Olivia in customer services went above and beyond to locate a perfectly matched strap that was more to my daughters liking -
Thankyou