Optics Trade Recenzje 

Odpowiedź od Optics Trade

7 maj 2024

Dear Sir/Madam,

Thank you for taking the time to share your feedback with us. We truly appreciate your input and are grateful for the opportunity to address your concerns.

We regret to hear that you encountered difficulties with the installation of the EAW mounts/rings and that instructions were not readily available. We understand how important clear instructions are, especially when using a product for the first time.

Unfortunately, the manufacturer does not include instructions with their products. However, we apologize for any inconvenience this may have caused you. We want to ensure that all our customers have the information they need to use our products effectively.

To assist you further and ensure that you have the necessary instructions for the installation of your mounts/rings, please don't hesitate to contact us at our info mail. We'll be more than happy to provide you with the instructions promptly.

Once again, we apologize for any inconvenience this has caused, and we appreciate your understanding. Your satisfaction is our top priority, and we are committed to providing you with the support you need to have a positive experience with our products.

Thank you for bringing this matter to our attention, and we look forward to resolving it for you.

Kind regards,

Optics Trade Team

Odpowiedź od Optics Trade

28 mar 2024

Dear Sir,

Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience you've experienced regarding your order of the Spuhr mount for Picatinny, 34 mm, 20 MOA - FDE.

We understand your frustration, and we want to address your concerns directly. We apologize if it was not made clear on our website that the product was out of stock. We strive to provide accurate and up-to-date information, but unfortunately, there are instances where products may become unavailable due to various reasons.

In the case of the Spuhr mount in FDE color, we encountered a delay as the manufacturer sent the item to a different supplier to fulfill the FDE color requirement, which resulted in a longer waiting time than anticipated. We understand how disappointing this must be for you, and we sincerely apologize for any inconvenience it has caused.

Regarding your request for a refund, we want to assure you that as soon as we receive your request, we have processed the refund. However, please note that it may take some time for the refunded amount to be visible in your account, depending on the processing time of your financial institution.

We apologize for any confusion or misunderstanding that may have occurred, and we appreciate your understanding and patience throughout this process. Your feedback is valuable to us, and we will use it to improve our services and communication to ensure a better experience for all our customers.

If there's anything further we can do to assist you or if you have any other questions, please don't hesitate to reach out to us. We are here to help.

Kind regards,

Optics Trade team.

Odpowiedź od Optics Trade

22 lut 2024

Dear Sir/Madam,

We hope this message finds you well.

We wanted to reach out to address the concerns you shared regarding your recent order of the Hawke 11mm Dovetail to Weaver Two-Piece Adapter. We are genuinely sorry to hear about the disappointment you experienced upon receiving your order.

Upon reviewing your feedback, we understand that there has been a misunderstanding regarding the compatibility of the product. We want to clarify that the Hawke 11mm Dovetail to Weaver Two-Piece Adapter is indeed suitable for dovetail sizes ranging from 9mm to 11mm. We apologize if this information was not clear and if the product received does not meet your expectations.

Your satisfaction is our top priority, and we are here to assist you further. If you require any mounting instructions or additional assistance with the product, please do not hesitate to let us know. We are more than happy to provide you with the necessary guidance to ensure a satisfactory experience.

If, however, the product does not align with your specific requirements, we completely understand. In such a case, we would like to offer you a full refund for your order. Please reach out to us via email, and we will promptly initiate the refund process for you.

Once again, we apologize for any inconvenience this may have caused, and we appreciate your patience and understanding as we work to resolve this matter to your satisfaction.

Thank you for bringing this to our attention, and for your continued support of our business. We look forward to the opportunity to serve you better in the future.

Kind regards,

Optics Trade Team