Optics Trade Recenzje 266

Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Excellent service from Optics-Trade.eu. purchased fantastic Kahles 1x6x24 scope . had it in my hands within 7 days from Slovenia and I am in Canada. they also accessed a GRS laminate stock for Mauser... Zobacz więcej

Oceniono na 1 z 5

I don't know if Ive been scammed or not, I made an order last Friday and confirmed an order number. problem is when I go into my account on their website it says there are no orders outstanding. writ... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Was a little confused with the "customs" options so selected the full service, which increased the cost of the item(s), and all went well. I've heard this from others but am surprised how quickly we r... Zobacz więcej

Oceniono na 5 z 5

A search for a Picatinny Rail to mount on a BRNO Model 22 that would attach to the 19mm dovetails turned up Recknagel mounts. A search for them showed your site. The site was well laid out and easy... Zobacz więcej

Informacje dotyczące firmy

  1. Strzelnica

Napisane przez firmę

Online shop specialized in sport optics. Here You can find great selection of binoculars, riflescopes, NV optics, mounts and similar products. We also offer high quality consulting and after sales support.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

266 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

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Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent service from Optics-Trade.eu

Excellent service from Optics-Trade.eu. purchased fantastic Kahles 1x6x24 scope . had it in my hands within 7 days from Slovenia and I am in Canada. they also accessed a GRS laminate stock for Mauser 98 that I was unable to access in Canada. Kahles riflescope definitely best price for compared to US and Canada. I know I have purchased other products but can't remember. IF you want quality, competive price and for sure prompt service this is the go to retailer for me. BY passing US export nonsense and Canadian overpricing and lack of product. excellent European dealer. I thank you kindly for excellent service. GOrdon MacDonald, Nova Scotia

3 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Very satisfied! I have become a loyal customer.

I have shopped here many times. Very expensive German and Austrian optical products.But their prices are a bit better!

Two years ago I bought a Schmidt & Bender scope with a custom configuration. The Optics-Trade team told me from the very beginning how long I would have to wait. And indeed everything went perfectly, without any delays. And I was very pleased with the quality of the purchased product.

Now I am waiting to receive a pair of Swarovski binoculars. This time there happened to be a delay in the delivery time and I became worried. However, I found understanding and good communication with the Optics-Trade team and the situation was resolved. In just a few days I will hold my purchases in my own hands. Then I will come back here with my impression of this purchase.
Personally, this team has earned my trust through the high level of service. In addition, I have not found such good prices anywhere in the E.U. It is worth noting that here I also found some products that I have not found anywhere else.
It's admirable!

UPDATE: Today, April 17, 2026, the Swarovski binoculars and accessories arrived in my hands. I can confirm that the packaging, courier services and delivery went well. Thank you Optics-Trade! I will be happy to come back here.

6 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

I don't know if Ive been scammed or…

I don't know if Ive been scammed or not, I made an order last Friday and confirmed an order number. problem is when I go into my account on their website it says there are no orders outstanding. written some emails but no answer.
can someone help?

20 marca 2026
Opinia niezależna
Logo Optics Trade

Odpowiedź od Optics Trade

Dear Sir,

Thank you for your feedback.

First of all, we sincerely apologize for any concern or confusion this situation may have caused.

We would like to reassure you that your order has been successfully received and is safely recorded in our system—there is absolutely no issue with your purchase.

The reason why the order is not visible in your account is that it was placed without being logged in. In such cases, the order is processed normally, but it is not automatically linked to your customer account, which can understandably be confusing.

We also want to emphasize that we always do our best to respond to all inquiries as quickly as possible. We have already replied to your email, so we kindly ask you to please check your spam or junk folder, as our response may have been filtered there.

Your trust is very important to us, and we are here to help. If you are still unable to locate our message or need any further assistance, please feel free to contact us again—we will be happy to assist you promptly.

Thank you for your understanding.

Oceniono na 1 z 5

Slow response, wrong item, asking to remove a negative review

They are slow to respond to emails. They also sent me the wrong item.

This is a direct quote from an email they sent me (Mar 16, 2026, 12:18)

"If possible, we would also kindly ask you to consider removing or updating the review on our Google page, as we are doing our best to resolve the situation and provide the correct product to you."

9 marca 2026
Opinia niezależna
Logo Optics Trade

Odpowiedź od Optics Trade

Dear Customer,

Thank you for your feedback.

First of all, please accept our sincere apologies for both the inconvenience caused and our delayed response. At the time of your inquiry, our team was preparing for a fair, which unfortunately affected our response times. We fully understand that this is not the level of service you expect from us, and we truly regret the frustration this situation has caused.

We are very sorry that you received the incorrect product. Please rest assured that we have already taken action to resolve this matter. We have contacted the manufacturer and arranged for the correct case for your binoculars to be sent to us. The replacement item is already on its way to our warehouse and is expected to arrive shortly. As soon as it reaches us, we will dispatch it to you immediately, free of charge.

To make this process as convenient as possible for you, there is no need to return the item you initially received — you may keep it.

We completely understand how important clear communication and accuracy are, and we sincerely apologize that we did not meet your expectations in this instance. Your feedback is very valuable to us, and we are taking it seriously to improve our service going forward.

Once again, we apologize for the inconvenience and thank you for your patience and understanding. If there is anything further we can assist you with, please do not hesitate to contact us.

Kind regards,

Optics Trade Team

Oceniono na 5 z 5

I've been waiting months for a…

I've been waiting months for a resolution of a part that this company sent to me in Australia. It was an adapter to fit a thermal device, one that somehow the drop-down size box mistakenly advised the wrong size.
It did take what I considered too long to resolve, but now it has been and hopefully the correct item is now in transit.
But the company has been very helpful, and I'm sure they would have had to double-check everything is correct from my perspective the second time.
I advise you double-check your cart before finalising your online-sale, to make sure the options were not inadvertently changed by some glitch, and you will have no trouble. This was my fault in this instance.
I recommend this company for their service in the end, and would definitely use them again.

29 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

MDT Oryx CZ 457

I was looking for a stock for a bare CZ 457 rifle system. I decided on the Oryx model from MDT. After searching, the most attractive offer available, including shipping to my country (Poland), turned out to be from Optics Trade.

I corresponded with the store to confirm availability, technical details, shipping options, and lead time. Initially, they provided a fairly long lead time (6 weeks), but in the end, the entire order was completed in exactly 2 weeks. In the meantime, I received good feedback from the store. The person I was in contact with is knowledgeable, factual, helpful, and very polite.

Honestly, I am very satisfied with the customer service and the way the order was handled. I rarely write reviews, and if I do, they are more often negative, but here I have absolutely no reservations and overall I rate the experience clearly and entirely positive.

I highly recommend them.

20 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

Uz epastiem regulāri neatbild.

Uz epastiem regulāri neatbild.
Gandrīz mēnesis pagājis, bet nav ziņas par pasūtījuma statusu. visu laiku sola noskaidrot
Pasūtījuma Nr. bija 1000058124
Diemžēl, tā prece vēl aizvien ir atrodama jūsu veikalā ar atzīmi piejama.

13 stycznia 2026
Opinia niezależna
Logo Optics Trade

Odpowiedź od Optics Trade

Dear Karlis,

thank you for your feedback. We are sorry to hear that your experience with us was not satisfactory.

We would like to clarify that the product you ordered (Order #1000058124) was unfortunately out of stock. We apologize if this was not communicated clearly enough at the time of ordering.

As per your request, the order has already been cancelled and a full refund has been processed. Please note that depending on your bank, it may take a short time for the refunded amount to appear in your account.

We also apologize for the delay in communication and for any inconvenience caused. We take your feedback seriously and are continuously working to improve our customer service and communication.

If you decide to give us another opportunity in the future, we will do our best to provide you with a better experience.

Kind regards,
Optics Trade Team

Oceniono na 5 z 5

El articulo no valía para mi visor

El articulo no valía para mi visor, pero me han dado la posibilidad de devolución, el trato ha sido perfecto por su parte, y han intentado solucionar el problema. muy buena experiencia en cuanto a la empresa que ha respondido correctamente para solucionar el problema. Repetiré con ellos si necesito algo mas, un trato muy serio y profesional.

22 października 2025
Opinia niezależna
Oceniono na 2 z 5

No response or delivery

5 Days after order, it has still not been shipped nor have i received a mail for delivery. Support does not answer either

15 października 2025
Opinia niezależna
Logo Optics Trade

Odpowiedź od Optics Trade

Dear Customer,

Thank you very much for taking the time to share your feedback.

We sincerely apologize for the situation you’ve described and for any inconvenience this may have caused. Unfortunately, we were unable to match your review with any existing order in our system, so we are currently missing some key details that would allow us to investigate the issue properly.

Could we kindly ask you to contact us directly at info@optics-trade.eu
and provide your order number or the email address used when placing the order? Once we have this information, we will immediately check the current status of your shipment and make sure you receive a clear update as soon as possible.

We truly value your patience and understanding, and we are committed to resolving this matter quickly and to your full satisfaction.

Kind regards,

Optics Trade Team

Oceniono na 5 z 5

Made 2 purchases from Optics Trade EU…

Made 2 purchases from Optics Trade EU 2025 and both very positive, they kept me updated on the not in stock items I ordered and in stock items shipped very quick considering I am in the United States, also replied promptly when i had questions. 110% satisfied with my purchases.

29 września 2025
Opinia niezależna

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