Optics Trade Recenzje 

Odpowiedź od Optics Trade

30 kwi 2025

Dear Sir,

We sincerely apologize for the inconvenience regarding this matter.

We have inspected the riflescope we currently have in stock and can confirm that this model—6–24x50 Pro Max HD—features lockable windage turrets only, and not lockable elevation turrets.
Please note that the manual provided by the manufacturer is a general one and not specifically tailored to this model, which may have contributed to the confusion. The product information on our website was sourced directly from the manufacturer’s website, which describes the model as having "locking turrets."

We have sent you an email with our formal apology and are committed to resolving this issue in your favor.

Please rest assured, it is never our intention to mislead our customers in any way.

If you have any further questions or concerns, feel free to contact us at info@optics-trade.eu.

Kind regards,

Optics Trade team

Odpowiedź od Optics Trade

27 sty 2025

Dear Sir/Madam,

Thank you for taking the time to share your feedback. I want to begin by sincerely apologizing for the frustration and inconvenience this situation has caused. We deeply value your trust in us, and it’s clear we have not met your expectations on this occasion.

The product you ordered is currently out of stock, which is why your order has not yet been shipped. We understand how disappointing this is, especially as you placed your order on December 21, 2024. Please note that this information was displayed both on the product page next to the price and in your order confirmation email.

Once the product becomes available and your order is shipped, you will receive an email with your tracking number, allowing you to monitor the progress of your delivery. We are doing everything possible to expedite the process and get your order to you as soon as possible.

That said, we completely understand if the current waiting time does not work for you. If you would prefer, we can offer you a full refund for your order. Simply contact us at info@optics-trade.eu, and our team will process your request promptly.

We truly regret that you feel let down by your experience, and we are committed to making things right. Thank you for bringing this to our attention, and we hope you’ll give us the chance to resolve this matter to your satisfaction.

Please don’t hesitate to reach out if you have any further questions or concerns.

Kind regards,

Optics Trade Team

Odpowiedź od Optics Trade

24 sty 2025

Dear Mr. Robert,

Thank you for sharing your feedback, and we sincerely apologize for the negative experience you’ve had with our service. At Optics Trade, we are committed to ensuring customer satisfaction, and we deeply regret that this situation has caused frustration.

We have reviewed our records, but unfortunately, we could not connect your name to any order in our system. It is possible that there was a miscommunication or missing information in the process. To resolve this matter promptly, we kindly ask you to provide us with your order number or contact us directly at info@optics-trade.eu.

Please rest assured that once we have the necessary details, we will investigate your case thoroughly and work diligently to resolve it to your satisfaction. We aim to ensure that neither your money nor your product is lost, and we will do everything in our power to make things right.

We deeply value your trust in us and hope to resolve this issue promptly. Thank you for your understanding, and we look forward to hearing from you soon.

Best regards,

Optics Trade Team

Odpowiedź od Optics Trade

4 gru 2024

Dear Sir/Madam,

Thank you for sharing your feedback regarding your recent experience with us. We sincerely apologize for the delay you encountered with your order. Your time and satisfaction are incredibly important to us, and we deeply regret that we did not meet your expectations.

Unfortunately, there are rare situations where unforeseen delays occur, particularly when a product is on backorder from the manufacturer. In such cases, we strive to communicate updates promptly, but we understand that we fell short in ensuring this process was as smooth as it should have been for you.

We truly appreciate your patience during this time and deeply regret that the wait led to the cancellation of your order. Please rest assured that we are actively working to improve our systems and communication to ensure that such delays and inconveniences are minimized for all our valued customers.

If you are still considering purchasing the product in the future or if there’s anything else we can assist you with, we would be delighted to offer our support and ensure a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to learn and improve.

Kind regards,

Optics Trade Team

Odpowiedź od Optics Trade

19 lis 2024

Dear Sir,

Thank you for your feedback and for sharing your experience with us. We greatly appreciate your patience and understanding, and we sincerely apologize for the delay in shipping your order.

Please note that your order is a custom product, which unfortunately requires additional time for fulfillment. While we strive to provide accurate delivery estimates, the manufacturer EAW currently does not have this specific mount in stock due to its custom nature, which has extended the expected delivery time.

We are deeply sorry for any inconvenience this has caused and for the lack of clear communication initially. We appreciate that Nino was able to assist you with your questions, and we're glad that our customer service has made a positive impact during this waiting period.

We understand if the extended waiting time is not feasible for your needs. Therefore, we are more than willing to offer you a full refund for your order if you prefer not to wait any longer. Alternatively, we are committed to continuing to work with our manufacturer to expedite your custom order as quickly as possible.

Please let us know how you would like to proceed, and we will make all necessary arrangements. Your satisfaction is our top priority, and we are here to ensure a resolution that meets your expectations.

Thank you once again for your patience and understanding. We look forward to your response.

Kind regards,

Optics Trade Team

Odpowiedź od Optics Trade

Zaktualizowano 16 paź 2024

Dear Sir,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and inconvenience you have experienced regarding your recent interactions with our customer service team.

First and foremost, we appreciate your patience during this process. We understand how important it is to have clear communication and timely responses when it comes to returns and exchanges. After reviewing your case, we can confirm that the refund for your returned product has already been processed. However, please note that it may take a few days for the transaction to be reflected in your account, depending on your bank’s processing times.

We are genuinely sorry for the delay in communication regarding your replacement request. Our team strives to respond promptly to all inquiries, but it seems that we have fallen short in your case. Please know that we are actively working to improve our response times and ensure that our customers receive the assistance they need without unnecessary delays.

Regarding the confirmation email for your recent purchase, we understand how frustrating it can be not to receive timely updates about your order. Our team is currently investigating the issue to identify any glitches in our email system that may have caused this oversight. We are committed to resolving this matter and will take the necessary steps to ensure that you receive confirmation emails for all future orders.

We value your business and want to ensure that your experience with us improves moving forward.

Once again, we apologize for any inconvenience you’ve encountered, and we appreciate your understanding. Your feedback is crucial in helping us enhance our services, and we are grateful for your continued support.

Best regards,

Optics Trade Team