Terrible quality and customer service rude. I bought a pair of slippers for my mum as a gift. She only wore them in the house a couple of days (on carpet!) and a chunk of sole came loose. The sole... Zobacz więcej
Reakcja na opinię
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Although my slippers arrived 3 days later than advised, this was down to useless EVRI and therefore it wouldn't be fair to drop any stars. The slippers are wonderful. Cozy, good quality make. I part... Zobacz więcej
Reakcja na opinię
Great product again. Ruined my last pair by not following instructions and washed them in the washing machine! Not my favourite colour combo but thats the chance you take with the lucky dip! comfortab... Zobacz więcej
Update- the company reached out to me and kindly provided a full refund. Wonderful customer service. It may be that the slippers I received were an anomaly in terms of quality, but still a little... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Keep your feet warm in handmade sheepskin slippers available online at Onaie.com | Free UK standard delivery | Shop Sheepskin Moccasins
Dane kontaktowe
Zjednoczone Królestwo
- onaie.com
3,4
Średnia
905 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Dishonourable Company with dreadful customer service
I suspect that the best way to judge a company’s customer service is how they deal with an issue when things do not go according to plan.
ONAIE do not do well - at all. An item goes missing and fault is acknowledged by EVRI with both photographic and written evidence that they have lost the parcel.
Despite this ONAIE continue to insist that one signs a Denial of Receipt form. I might have been happy to do this had the form been sent to me in a format that I can print off. Repeated requests for this still do not produce a form that prints, and most annoyingly ONAIE refuse to acknowledge or act to provide a refund despite seeing evidence from EVRI of their admission of responsibility for losing my parcel.
EVRI are happy that their information is sufficient for ONAIE to proceed with a refund to me and claim compensation from them. Still my refund is denied.
I note from other poor reviews on TrustPilot that others have also had difficulty getting refunds paid to them.
This contravenes trading standards and is simply dishonest and not honourable behaviour.
What is also unacceptable is that Eve requested that I amend my original review! Extraordinary. Her manner is sadly saccharine and condescending, and deliberately obstructive.
I can not recommend ONAIE and would advise others not to use them. If things don’t go well these guys don’t respond well.
A referral to Trading Standards has now been made and a section 75 retail dispute logged with my card provider.
What a waste of my time - I should just like my £39.99 refunded!
28 listopada 2024
Opinia niezależna
Onaie is an excellent company
Onaie is an excellent company. Eve was a great help and everything from communication, prompt delivery and an excellent product makes this company exceptional. Thank you
18 listopada 2024
Opinia niezależna
Odpowiedź od onaie
Dear Sarah, Thank you so much for your kind words and support! We’re delighted to hear you had a positive experience with us, and I’m so pleased I could assist you.
Your feedback means the world to us, and we’re thrilled you’re happy with the product and service. We look forward to serving you again in the future!
Warm regards,
Eve
ONAIE slippers are wonderful!!
ONAIE slippers are wonderful!!
I am now on my second order so all the family can experience the soft sheepskin slippers for Christmas.
I get my shoes made for me by the hospital as I was born with a deformity to both feet. I have never been able to purchase slippers that fit and are comfortable before OANIE. To me they are magical!! I have even worn them in bed!!
14 października 2024
Opinia niezależna
Lovely small British business
Lovely small British business, the slippers are really lovely i have 3 pairs and all of my family do too, such good value for the quality of the product. Customer service and packaging also fab!
14 listopada 2024
Opinia niezależna
Odpowiedź od onaie
Dear Charlie,
Thank you so much for your lovely review and for supporting our small business! We’re delighted to hear that you and your family are enjoying the slippers – three pairs is such a compliment!
Your kind words about our customer service, packaging, and quality mean a lot to us. We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
Eve
Great product, wonderful customer service
I ordered two pairs of their boots but only one turned up. They dealt with my query quickly and in friendly manner - the second pair arrived soon afterwards.
An excellent shopping experience, I wish more were like this.
And the boots are fabulous, keep my feet nice and cosy whilst working from home.
4 listopada 2024
Opinia niezależna
Odpowiedź od onaie
Thank you so much for your wonderful review! I’m thrilled to hear that our team was able to quickly assist with your query and ensure the second pair of boots arrived without delay. It's always our aim to make shopping with us as smooth and enjoyable as possible.
I’m delighted that you’re loving the boots and that they’re keeping your feet warm and cosy while you work from home. We appreciate your kind words and look forward to being of service again in the future.
Warmest regards,
Eve
Poor customer service/ returns policy
If you order and it goes smoothly, probably fine. I found the slippers small so returned (at my own expense) and requested a swap. It's been almost 4 weeks and still no confirmation that I will receive a size up or a refund. At this point I'd settle for either. Customer service is poor.
5 października 2024
Opinia niezależna
Odpowiedź od onaie
Dear Ali,
Thank you for your feedback, and I’m sorry to hear about your experience. As we no longer offer replacements, a full refund was issued for your return, and an email with this information was sent to you. If you haven’t received it, please check your spam or junk inbox.
We appreciate your understanding and are here if you have any further questions.
Kind regards,
Eve
Beautiful Workmanship & 1st Class Customer…
Beautiful slippers & 1st Class Customer Service!
I recently bought some slippers from Onaie. Unfortunately the delivery service lost them. Contacting Eve at the Onaie office made up for the mishap. She resent the item, and even delayed posting as I was going to be away around the time they would have arrived. She was beyond helpful!
I was so thrilled with the warmth and quality of the slippers that I ordered a gilet too. This arrived on time in a sturdy box (with a thoughtful extra item - thank you!) This too is beautifully made, very warm and a welcome warm addition to my wardrobe, as it could be worn with pretty much anything.
I am sure I will continue to be a return customer!
28 października 2024
Opinia niezależna
Odpowiedź od onaie
Dear Samantha,
Thank you so much for your lovely review! I’m thrilled to hear that you’re happy with the warmth and quality of your slippers and gilet. I’m glad we could help make your experience a positive one, despite the initial delivery mishap.
It’s wonderful to know the gilet is a versatile addition to your wardrobe, and we’re honoured to have you as a part of the ONAIE family. We look forward to welcoming you back anytime!
Warmest regards,
Eve
Not bad at the end!
I ordered my sleepers in the hope that it is a genuine product. On the website it looks like it is light brown suede with white sheep fur but it isn't! It is a cheep suede with synthetic fell glued on the back side of the suede.
It is not all ! My sleepers had a big cut on it! At first I thought that it could have happened during shipping/delivery as the sleepers were wrapped poorly in just one paper bag but when I tuched it and looked at it closer I saw that it was glued with a patch of leather or another matterial on the back side! The white wooly synthetic fur as lining is glued on the back side of the suede cut so you don't see the cut from fur side but the cut is visible from the suede side of the sleepers!
However after me pointing out that on the Trustpilot the Onaie took responsibility, kindly refunded my money and gifted me the damaged sleepers so l didn’t need to deal with the hassle of returning so not bad at the end!
25 października 2024
Opinia niezależna
Odpowiedź od onaie
Dear Flora,
Thank you for your feedback, and I’m truly sorry to hear about your experience. As a small business, we genuinely aim to provide high-quality, handcrafted products and to resolve any issues as best we can. As explained in our emails, it appears the item purchased differed from what you have planned to order. We’ve been in contact with you regarding this order and issued a refund promptly, as the slippers you received were damaged in transit.
We understand your concerns and appreciate your reaching out. Customer satisfaction is very important to us, and we’re always here to listen and assist. If there’s anything more we can do to help, please feel free to reach out.
Kind regards,
Eve
Great Company, even better slippers!
I saw an instagram post about these slippers a while ago and I finally bit the bullet and ordered a pair. They are the comfiest, warmest and most stylish slippers ever! I then placed an order for my mum for christmas, showed my colleagues at work and placed more orders as everyone loved them. 4 pairs in total, all on separate orders, after each order a lovely thank you email was sent, I replied to one asking if the slippers could arrive together for ease and they did, today. So much earlier than quoted too!
An overall great experience, SUPER friendly customer service and slippers that are fashionable but fit for purpose!
Thank you,
Ash xx
11 października 2024
Opinia niezależna
Odpowiedź od onaie
Hi Ash,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’ve had such a positive experience with us and that our slippers have been such a hit with you, your mum, and your colleagues.
Your kind words about our customer service really mean a lot to us, and we’re so happy that you find the slippers both stylish and comfortable. We truly appreciate your continued support!
Thanks again, and if there’s anything else we can do for you, feel free to reach out.
Best wishes,
Eve
Ordered two pairs of Slippers
Ordered two pairs of Slippers, received only one . No refund for the others . The pair I did receive were tight on the toes and sloppy on the heels , so I want to return both at the same time but not received both ! What a shambles.Emails now being ignored. Never again !
23 września 2024
Opinia niezależna
Odpowiedź od onaie
Dear Jules.
Thank you for your feedback. We’re sorry to hear you feel this way, but we believe this review does not reflect the full extent of our efforts to assist with your order.
We have responded to all your messages, across different email accounts and messaging platforms, and have issued a refund for the order. Additionally, we provided a return label so you could return the pair you received.
We truly aim to provide the best service possible and regret that this situation has left you feeling dissatisfied.
All the best,
Eve
Loved my slippers
Very impressed with my slippers. I ordered the sheepskin boots as I have feet that get very cold in winter so hoping they keep me nice and toastie. Delivery was extremely quick and the quality of the slippers is excellent. I was so impressed that I have ordered a pair for my friend.
5 października 2024
Opinia niezależna
Odpowiedź od onaie
Thank you so much for your lovely review!
We’re delighted to hear that you’re enjoying your slippers and that they’ve arrived just in time to keep your feet toasty this winter.
It’s wonderful to know you were so impressed that you ordered a pair for your friend too! We really appreciate your support and hope both you and your friend love your slippers.
Best regards,
Eve
Love the two wool gilets I ordered
Love the two wool gilets I ordered, can't wait for some cold weather! Good communication and fast dispatch, only let down by evri sending me daily notifications for four days to say that my parcel would be delivered that day and then not turning up. However, the gilets still arrived earlier than Onaie's estimate so all in all good service .
4 października 2024
Opinia niezależna
Odpowiedź od onaie
Dear Nancy,
Thank you for your kind review!
We're thrilled to hear you're loving your wool gilets and appreciate your understanding regarding the delivery delays. It's great to know that despite the notifications, your order arrived earlier than expected.
We’re glad you’re happy with the service overall, and we hope the gilets keep you cosy when the colder weather arrives!
All the best,
Eve
Happy feet!
Slippers arrived in record time and are beautiful. Very soft leather, very warm inside and super comfortable to wear. Very pleased with them!
30 września 2024
Opinia niezależna
Odpowiedź od onaie
Thank you so much for your lovely review! We’re thrilled to hear that your slippers arrived quickly and that you find them beautiful, warm, and comfortable. It’s wonderful to know that your feet are happy in our slippers!
If you ever need anything else or have any questions, please don't hesitate to reach out. Enjoy the cosy comfort, and thanks again for choosing ONAIE!
Thank you,
Eve
WARM Feet At Last ❤️
I ordered the Sheepskin Slipper Boots because my feet are always freezing cold ,they arrived yesterday and they are gorgeous,so well made and my feet are WARM ☺️ I would urge to to bear this lovely little business in mind if you want some new slippers .Have ordered some more for myself and a pair for a close friend ❤️
30 września 2024
Opinia niezależna
Odpowiedź od onaie
Thank you so much for your wonderful review! We’re delighted to hear that our Slipper Boots have brought some warmth and comfort to your feet. It means a lot to us to know that you appreciate the craftsmanship and quality of our slippers.
Your kind words and support truly make a difference to our small business, and we’re thrilled that you’ve chosen to order more pairs for yourself and a close friend. We hope they bring just as much joy and warmth!
Thank you again for choosing ONAIE, and if there’s anything else we can do for you, please don’t hesitate to reach out.
Eve
Constant spam emails despite unsubscribing
I bought some slippers from here once, they were fine. I’m infuriated by their spammy marketing emails which I’m pretty sure break GDPR guidelines. I’ve unsubscribed a bunch of times and they stop for a bit then I start getting emails again.
27 września 2024
Opinia niezależna
Odpowiedź od onaie
Dear Sophie,
Thank you for reaching out, and I sincerely apologise for the frustration caused by the unwanted emails. We understand how frustrating this must be, especially after you’ve already unsubscribed.
We are currently experiencing an issue with our email marketing system, and I assure you that we are working diligently to resolve it as quickly as possible. In the meantime, I will make sure your email address is fully removed from our mailing list.
I’m truly sorry for the inconvenience, and we greatly appreciate your patience and understanding as we sort this out.
Kind regards,
Eve
best customer service
Asked if my order could get to my daughter before the date quoted,they replied we will do our best,their best was great, it arrived at my daughters in time for her birthday , thank you so much for getting it there on time, thank for your brilliant service and help.
23 września 2024
Opinia niezależna
Odpowiedź od onaie
Dear Mike,
Thank you so much for your lovely review! We’re absolutely thrilled to hear that your daughter’s order arrived in time for her birthday. We always strive to do our best, and it’s wonderful to know that we were able to make her day a bit more special.
Your kind words about our service mean the world to us, and we’re so grateful for your support. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Best regards,
Eve
Poor customer services and slippers not as described
I ordered two pairs of slippers. Both were not as described and in my view poor quality. Onaie authorised the returns and a week after Evri returned them , I was still having emails asking me to post the slippers back. I queried with ‘customer service’ about having a refund for the postage but was told that this was not an option as I had not had the return authorised - despite following the return instructions on the website. Trading Standards stated that a good retailer would have refunded the postage. So no slippers and £5.35 out of pocket .
Having seen the reply from the retailer I have edited my review to say that the notification of the refund was received on the date of my review 23/09/2024 for the slippers so the narrative that they were delivered to the wrong address is nonsense.
23 września 2024
Opinia niezależna
Odpowiedź od onaie
Dear Jane,
Thank you for sharing your feedback. We truly appreciate your understanding and patience as we try to assist you with your query. As a small family business, we strive to provide the best possible service to all our customers. While we do offer free delivery, we are unable to cover return postage, as clearly outlined in our returns policy.
Regarding your return, unfortunately, we have not yet received the slippers back. It appears they may have been delivered to an incorrect address. Once the slippers reach us, we will be happy to inspect them and issue a refund promptly. We are committed to resolving this matter and ensuring a satisfactory outcome for you.
Kind regards,
Eve
I received some silly email about my…
I received some silly email about my ‘subscription’ to onaie after having unsubscribed years ago, and suddenly without doing anything, I’m on their mailing list. This feels like an invasion and puts me off purchasing from them again
21 sierpnia 2024
Opinia niezależna
Odpowiedź od onaie
Hello,
Thank you for your feedback. We have thoroughly checked our records and do not have any orders or communications associated with your account. As part of our commitment to customer privacy and transparency, we reached out to Trustpilot to request proof of any communication you may have received from us. Unfortunately, we have not received any such evidence to support your claim.
If you have any concerns or would like to provide further information, please feel free to contact our support team directly. We take privacy issues very seriously and are here to assist with any unresolved matters.
Kind regards,
Eve
Disappointed
I really wanted to love these slippers, the reviews looked great, images looked good so I was quite excited to place an order, that’s were the excitement ended.
The delivery time of 10 days was, in my opinion, rather excessive, they arrived stuffed into a bag that was far too small for them to be properly packed, for the price, I must admit I was expecting a box at the very least.
Upon opening I was so so disappointed they were thin, light and cheap, not a bit like I was expecting for the price and as I ordered my usual size 8 I at least expected them to fit but I can only think that they were sized wrongly because they were huge, I put 2 pairs of inner soles in to see if that would help but they were still far too big, I asked my husband ( who is a size 10) to try them for size and he could actually get them on, they were a bit tight but not by much.
Returns having to be paid for even though they are obviously faulty is ridiculous but I suppose it deters some people from sending them back.
I did write basically the same review as this on their site and it’s mysteriously gone missing and has been replaced by lots of people simply loving their slippers.
If they refuse to show ‘real’ reviews on their site they obviously have something to hide , in my opinion.
Wish I had of looked for reviews further than their deceiving page !
20 marca 2024
Opinia niezależna
Odpowiedź od onaie
Dear Denise,
We hope this message finds you well.
First and foremost, we are truly sorry that the product did not meet your expectations in terms of quality and fit. We strive to ensure that all our customers receive products of the highest quality that accurately reflect the descriptions and images provided on our website. It's disheartening to hear that this was not your experience.
Regarding the delivery time and packaging, we understand your concerns. We constantly strive to improve our shipping processes and packaging to ensure that our customers receive their orders promptly and in pristine condition. Your feedback in this regard is highly valuable to us, and we will certainly consider it as we continue to enhance our services. As you have placed a pre-order product your parcel was delivered on time.
In terms of sizing, we are genuinely sorry that the slippers did not fit as expected. We understand the frustration this may have caused, especially considering that you ordered your usual size. We would like to assure you that we take sizing accuracy seriously, and we will investigate this matter further to ensure that such issues are addressed promptly.
Regarding the return process, we apologise for any confusion. It is never our intention to make the return process difficult for our customers. We would like to offer our assistance in resolving this matter for you. If the slippers are unused and you would like to proceed with a return, please let us know, and we will provide you with a free return label to facilitate the process.
Furthermore, we would like to address your concerns about the reviews on our website. We assure you that we value all feedback, both positive and negative, as it helps us improve our products and services. We strive to maintain transparency and authenticity in our review system, and we are committed to addressing any discrepancies that may arise.
Once again, we apologise for any inconvenience you have experienced, and we sincerely appreciate your feedback. Please do not hesitate to contact us if you require any further assistance or if you would like to proceed with the return process.
Thank you for bringing this matter to our attention.
Best regards,
Eve
Great slippers.
Lovely, well made, comfortable slippers. Ordering was easy and they were delivered ahead of schedule. Would definitely recommend.
2 stycznia 2024
Odpowiedź od onaie
Dear Mrs Attenborough,
Thank you so much for your kind words! We’re delighted to hear that you love your slippers and found them comfortable. It’s also great to know that the ordering process was easy and the delivery ahead of schedule.
We truly appreciate your recommendation and are so grateful for your support. If you ever need anything in the future, please don’t hesitate to reach out.
Best regards,
Eve
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