onaie Recenzje 

905
Wynik TrustScore: 3.5 na 5

3,4

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Terrible quality and customer service rude. I bought a pair of slippers for my mum as a gift. She only wore them in the house a couple of days (on carpet!) and a chunk of sole came loose. The sole... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Although my slippers arrived 3 days later than advised, this was down to useless EVRI and therefore it wouldn't be fair to drop any stars. The slippers are wonderful. Cozy, good quality make. I part... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Great product again. Ruined my last pair by not following instructions and washed them in the washing machine! Not my favourite colour combo but thats the chance you take with the lucky dip! comfortab... Zobacz więcej

Oceniono na 4 z 5

Update- the company reached out to me and kindly provided a full refund. Wonderful customer service. It may be that the slippers I received were an anomaly in terms of quality, but still a little... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z butami

Informacje przekazane przez różne źródła zewnętrzne

Keep your feet warm in handmade sheepskin slippers available online at Onaie.com | Free UK standard delivery | Shop Sheepskin Moccasins


Dane kontaktowe

3,4

Średnia

Wynik TrustScore: 3.5 na 5

905 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,4

Wszystkie recenzje

(905)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Yet Another Drop shipping Company

Ordered an item 15 days ago and had the first disappointment of my ordering experience to see that they used Evri as the delivery service.

The second disappointment and somewhat expected was to see the item had gotten lost through Evri (a common thing with this courier company).

Contacted the seller and the response was an instant replacement item to be sent, which was fine, however despite already waiting more than a week for the original item to arrive the sellers replacement item was sent using the same Evri standard delivery option, they couldn't even be bothered to spend that little extra amount and opt for the fast shipping to keep their customer happy.

I have already left an honest negative review on their website so let's see if they are a transparent business and will allow it on their website. If you don't see it, then you know how this game is being played.

11 stycznia 2024
Opinia niezależna
Logo onaie

Odpowiedź od onaie

Dear Moe,
Thank you for your review.
Firstly, we want to clarify that we are not a dropshipping company. At ONAIE we take pride in creating and designing our products ourselves, ensuring quality and reliability for our customers. You can find more information about us and our values on our website: https://onaie.com/pages/about-us
We understand your frustration regarding the delivery experience with Evri, and we sincerely apologise for any inconvenience caused. While we offer multiple shipping options to accommodate our customers' preferences, we regret to hear that your replacement item was also sent through the standard Evri delivery service. We assure you that your feedback has been noted, and we will take steps to ensure that similar issues are addressed in the future.
Your honest review is important to us, and we believe in transparency in all aspects of our business. We encourage our customers to share their experiences openly, whether positive or negative, as it helps us improve our services.
We are glad to inform you that your refund has been processed for the lost item. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to reach out to us.
Once again, we apologise for the inconvenience and appreciate your understanding.
Best regards,
Eve

Oceniono na 2 z 5

Not told of custom duties.

I live in France. I paid online and was not told that I would also have to pay expensive custom duties to get the good delivered.
I have no problem with the fact that one has to pay the custom duties but I should have been told when I made the purchase online not at time of delivery!

27 grudnia 2023
Logo onaie

Odpowiedź od onaie

Dear Jean,

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience with the unexpected customs duties. Understanding your frustration is important to us, and we strive to make our international shipping policies as clear as possible.

We'd like to kindly point out that information regarding international deliveries, including potential customs and VAT charges, is available on our website. On our 'Shipping & Delivery' page at this link, we explain that customers are responsible for customs and/or VAT charges and a handling fee in the receiving country. These charges depend on the destination country, the value of the item, and its nature (gift or commercial goods).

Please note that if the fees are not paid, the parcel may be disposed of by customs, and a refund cannot be issued in such cases. Additionally, UK VAT is not applied to international orders and is deducted at the checkout.

We understand that this information might have been overlooked, and we apologize for any inconvenience this has caused. Your feedback is invaluable in helping us improve our communication and service.

If you have any further questions or concerns, please do not hesitate to contact us.

Warm regards,
Eve

Oceniono na 5 z 5

Lovely comfortable slippers

Lovely comfortable slippers. I had a pair of the pot luck colour. I am very pleased with what was sent to me. I hoped for a dark colour. And that’s what I received. Good quality as well.

26 października 2023
Oceniono na 5 z 5

The slippers are absolutely beautiful

The slippers are absolutely beautiful, so well made and extremely comfortable. My son is autistic and has sensory issues, he loves these so much as they are super soft and cosy. 10/10 Onaie are incredible! The delivery was quick and the minimal packaging was pretty and recyclable.

24 września 2023
Oceniono na 5 z 5

Warm, cozy and natural

I was looking for warm slippers, made from natural materials which are made in Europe. And that's exactly what I found. I bought one pair of Lucky Dip sheepskin slippers and a pair of felt slippers and I'm more than satisfied. They not only look great but also fit perfectly, are super comfy and warm. The lucky dip idea is great for people who like surprises like me.

21 września 2023
Oceniono na 5 z 5

New customer- and a happy one!

Bought several items as a new customer, great price, communication is brilliant and the quality is fabulous. Had to contact customer service and got quick response ( my mistake ordering a wrong size) definitely recommend this company.

21 września 2023
Oceniono na 2 z 5

Style over comfort

I went for the lucky dip sheepskin slipper option. I received lovely looking slippers with a fluffy sheepskin trim BUT they were so uncomfortable. The sole is mega hard with no internal padding at all. I did try to 'wear them in' but gave up in the end & headed to a high street store to buy some comfy slippers. So disappointed.

28 września 2023
Opinia niezależna
Logo onaie

Odpowiedź od onaie

Hi Julie,

Thank you for sharing your feedback with us. I'm sorry to hear that the slippers didn't meet your expectations in terms of comfort. Your satisfaction is important to us, and we appreciate your honest input as it helps us improve our products.

I'm sorry that you had to go through the inconvenience of purchasing another pair. We're constantly working to balance style and comfort and clearly have some more work to do. If you'd like to discuss this further or need assistance with a return or exchange, please contact our customer service team. We hope to have the opportunity to serve you better in the future.

Warm regards,
Eve

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

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