Terrible quality and customer service rude. I bought a pair of slippers for my mum as a gift. She only wore them in the house a couple of days (on carpet!) and a chunk of sole came loose. The sole... Zobacz więcej
Reakcja na opinię
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Although my slippers arrived 3 days later than advised, this was down to useless EVRI and therefore it wouldn't be fair to drop any stars. The slippers are wonderful. Cozy, good quality make. I part... Zobacz więcej
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Great product again. Ruined my last pair by not following instructions and washed them in the washing machine! Not my favourite colour combo but thats the chance you take with the lucky dip! comfortab... Zobacz więcej
Update- the company reached out to me and kindly provided a full refund. Wonderful customer service. It may be that the slippers I received were an anomaly in terms of quality, but still a little... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Keep your feet warm in handmade sheepskin slippers available online at Onaie.com | Free UK standard delivery | Shop Sheepskin Moccasins
Dane kontaktowe
Zjednoczone Królestwo
- onaie.com
3,4
Średnia
905 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
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Inni użytkownicy przeglądali również
Cosiest slippers around
I've tried on loads of pairs of slippers but Onaie's are the best (I'm on my 4th pair). I can't recommend them enough.
12 listopada 2025
Opinia niezależna
Odpowiedź od onaie
Dear Kate,
Thank you so much for your lovely review. I’m thrilled to hear that you’re on your fourth pair and still loving them. That really means the world to us.
Thank you for your continued support and recommendation. Enjoy staying cosy.
Warm regards,
Eve
Happy customer
I am happy with the sleepers and the service. I had a problem with my delivery address but everything was sorted out quickly. Thank you
9 listopada 2025
Opinia niezależna
Odpowiedź od onaie
Dear Katarzyna,
Thank you so much for your kind feedback. I’m really pleased to hear that you’re happy with both the slippers and the service, and that the delivery issue was sorted quickly for you.
Thank you for taking the time to share your experience.
Warm regards,
Eve
I ordered a pair of slippers on pre…
I ordered a pair of slippers on pre order - almost 3 weeks after the stated ship date, they still haven't arrived. As a small business owner myself, there are things about the experience that don't sit well. I had to chase up to see where my order was and was told they would ship later than expected. As a pre-order with a stated shipping date, en email should have automatically gone out to inform of the delay. Also Evri as a shipping partner - not the best choice. It's been 4 days since my order was sent to them and they still are processing it. Being known for slow shipping and poor service, choosing a shipping partner that is fast and reliable is pretty important for the overall customer experience. The biggest issue I have, though, is that the slippers I ordered - after asking about colours as I noticed something was off on the website vs social media posts, I was told are basically random in embroidery colours; this was not stated on the site, and I chose them based on the colour, So I have no idea what I am receiving. This is mirrored on social media - many different colour options, but none on the site, nor an explanation of what colours you are actually receiving. I just think more transparency and accuracy is needed, plus a serious review of the chosen shipping partner. Based on other reviews this seems to be a recurring issue.
15 października 2025
Opinia niezależna
Odpowiedź od onaie
Dear Jess,
Thank you for taking the time to leave such detailed feedback. We are sorry that your experience did not meet your expectations.
We would like to clarify a few important points for accuracy. At checkout, customers are able to choose their preferred delivery service on our website, including Royal Mail or Evri. Evri was selected for this order, which is why they were the carrier used. We appreciate that different customers have different preferences, which is why we offer this choice rather than assigning a courier automatically.
Regarding the slippers, the Lucky Dip range is clearly sold as a random selection made from genuine sheepskin offcuts. Each pair is intentionally unique in colour and pattern, and no specific colour combination is guaranteed. The images shown on our website and social channels are examples of previous pairs, not a fixed style.
We regret if this was misunderstood, but the Lucky Dip concept is designed to reduce waste while offering a more affordable handmade product.
We do take feedback seriously and are always working to improve communication and clarity. If you would like us to review your specific order or assist further, please contact us directly at enquiries@onaie.com
.
Kind regards,
Eve
Once again I fell for a sob story on…
Once again I fell for a sob story on Instagram about a small business being ripped off by a chain who ‘stole’ their IP. This tale was told as the company owner lovingly wrapped their product in tissue and wrote a hand written thank you note to the customer. Mine arrived in a cheap plastic baggy tied with a sticky bread-tie. No returns advice and definitely no thank you note. Quality wise - they’re ok. The sheepskin is not very dense. Suspect it will compact really quickly. Doesn’t even feel like sheepskin and there is no labelling so it’s hard to tell what they’re really made of. Was going to give them as a Christmas gift but they’re not well enough presented. All in all I’d probably avoid.
25 października 2025
Opinia niezależna
Odpowiedź od onaie
Dear Melanie,
Thank you for your feedback, I’m sorry to hear you were disappointed with your order.
All our slippers are handmade from offcuts from genuine sheepskin and wool, each pair is wrapped in recyclable paper and tied with natural jute string. Our parcels are sent in fully recyclable paper bags, and larger orders in recyclable outer packaging. We choose to keep printed materials to a minimum, as all return details are available on our website and social media channels this helps us reduce unnecessary waste and stay true to our environmental values.
We truly appreciate you taking the time to share your thoughts. Every comment helps us improve while continuing to balance craftsmanship with sustainability.
Kind regards,
Eve
One star because is no option for zero…
One star because is no option for zero stars. This so called bussiness uses quite an aggresive way to advertise their business by sending never ending emails with no option to unsubscribe. Please stop , I don't want to buy from you
17 lipca 2025
Opinia niezależna
Odpowiedź od onaie
Dear Mrs. Ellis,
Thank you for your feedback, and we're truly sorry to hear about your experience.
We understand how frustrating unwanted emails can be. Please note that all our marketing emails include two unsubscribe options at the bottom for your convenience. If you’ve received an unusual number of emails today, we sincerely apologise, we’ve been in the process of switching email marketing providers, which may have caused a temporary surge.
If you'd like us to remove you from our mailing list directly or need any further assistance, please don’t hesitate to reach out to us at enquiries@onaie.com. We’re always happy to help and want to make this right.
Warm regards,
Eve
Wonderful slippers. Great value.
Although my slippers arrived 3 days later than advised, this was down to useless EVRI and therefore it wouldn't be fair to drop any stars.
The slippers are wonderful. Cozy, good quality make. I particularly like the use of (possibly) Jacob's fleece on the inner sole.
I've been gifted Sheepers in the past and this purchase was a result of me looking to replace them. These are a good value alternative.
19 czerwca 2025
Opinia niezależna
Odpowiedź od onaie
Dear Tina,
Thank you so much for your thoughtful review. I really appreciate your understanding regarding the delivery delay and I’m pleased to hear that the slippers themselves more than made up for it.
It’s lovely to hear your thoughts on the gilet and the overall quality, especially given your experience with other sheepskin brands. Knowing that you see ours as a great-value alternative means a great deal to us.
Thank you again for taking the time to share your experience.
Warm regards,
Eve
LOVE LOVE LOVE
Super fast delivery! I got the milk wool slippers and they are sooooo comfy/ cosy! LOVE them!
21 marca 2025
Opinia niezależna
Odpowiedź od onaie
Thank you so much. I’m absolutely delighted to hear how much you love your milk wool slippers. So glad they arrived quickly and that you’re enjoying just how cosy they are.
Enjoy every comfy step.
Warm regards,
Eve
I treated myself to slipper boots and…
I treated myself to slipper boots and slipper moccasins.
The boots were a 9, they're not super comfy yet but I can tell they're going to soften beautifully.
The moccasins are snug - In a "good" 8.... but I can already feel them giving. They're such a cute design.
There was an issue with postage.
I placed the order on 17th February and received my order 12th March.
When I flagged up to them my order hadn't arrived they worked to sort it out and got a further order out. These things happen.
12 marca 2025
Opinia niezależna
Merino wool gilet
I bought a merino wool gilet, it was very lovely but unfortunately the sizing was too small, I emailed Eve, she was very helpful and said I could return it, however I had put a post on my social media story asking if anyone wanted it before I returned it and a friend tried it on and bought it, she loves it!
I ordered myself another merino wool gilet in the size up and it fits perfectly, it is so warm, cosy and comfortable. It is the perfect length, covers my bottom which is always a good thing! The pockets are nicely situated and handy
I love this gilet, the only thing I would recommend though is to buy a size larger than you usually are. (I cut the label out of mine.)
15 lutego 2025
Opinia niezależna
Very narrow at the toe
Very narrow at the toe, very high up the heel at the back and I feel like they will give me blisters. No foot support inside. Very little wool inside the shoe so they don't feel comfy or cosy, feels like walking in clogs and doesn't actually feel like real wool.
I sized up to a 5 but they feel small and not because there's lots of padding in the wool as I usually find with real sheepskin.
I definitely would not recommend these to anyone.
10 lutego 2025
Opinia niezależna
Odpowiedź od onaie
Hi Alexandra,
Thank you for sharing your feedback with us. We’re truly sorry to hear that the fit and comfort of your Onaie shoes didn’t meet your expectations. It sounds like there were some concerns regarding the sizing, support, and wool quality, and we understand how important it is to have a comfortable and supportive fit.
We take all feedback seriously as it helps us improve our products and services. If you'd like, we’d be happy to assist with an exchange or return. Please feel free to contact our customer service team, and we’ll work to resolve this for you.
Thank you again for your review, and we hope to make this right for you.
Best regards,
Eve
Feel fake
I ordered Onaie slipper boots described as premium suede and sheep wool lining. So I was disappointed to receive a product that felt very fake and plastic. They feel like Primark quality and I don't expect them to last long. If you do decide to part with your cash, know that the sizing is snug. Caveat emptor!
27 stycznia 2025
Opinia niezależna
Odpowiedź od onaie
Hi Rebecca,
Thank you for taking the time to share your thoughts with us. We’re sorry to hear that your Onaie slipper boots didn’t meet your expectations in terms of quality and feel. We aim to provide premium materials and a comfortable experience, and it’s disappointing to hear that you didn’t find that in your product.
We’d love to address any concerns you have and ensure you're satisfied with your purchase. If you’d like to discuss a return, exchange, or any other way we can assist, please don’t hesitate to reach out to our customer service team.
We appreciate your feedback and will use it to help improve our products moving forward.
Best regards,
Eve
Had a really lovely experience with…
Had a really lovely experience with ONAIE, easily ordered 3 pairs on sale with a discount code, lucky dip are high quality. They arrived in no time and Eve was easy to communicate with. I am really pleased with my purchases. The slippers are beautiful quality and true to size.
23 stycznia 2025
Opinia niezależna
Odpowiedź od onaie
Dear Rachel, Thank you so much for your kind words! We're thrilled to hear that you had a lovely experience with ONAIE and that you're happy with your slippers. It’s wonderful to know that the lucky dip pairs exceeded your expectations and that you found them to be of high quality and true to size.
We’re also glad to hear that you found the ordering process smooth and communication easy. Your feedback means the world to us, and we’re grateful for your support!
Enjoy your beautiful slippers, and we hope to see you again soon.
Warm regards,
Eve
The slippers I received were horrible, unwearable.
The slippers I received do not live up to the “Handmade Sheepskin Slippers” strap line on the website. The company claim they are wool but nowhere is the item description is the word ‘wool’. I suspect the faux fur is exactly that, completely faux. They also suggest “unparalleled comfort” from slippers with a stiff, unbending plastic sole. None of these points is addressed in the customer service reply which is dripping in sarcasm as is their reply here. To add insult I have to pay return postage for these completely unsuitable items. Also of interest is that the negative review I left for the product, twice, via the website has not appeared. Avoid at all cost.
And now they’ve blocked me from their Facebook page and thus deleted my comment which disagreed with one praising these ghastly slippers. This says so much about the company’s ethics.
21 stycznia 2025
Opinia niezależna
Odpowiedź od onaie
Dear Frankie,
Thank you for sharing your feedback. I’m very sorry to hear that your experience with our slippers did not meet your expectations. At ONAIE, we take pride in our handmade products and strive to ensure they provide comfort and quality.
I’d like to address some of your concerns directly:
Our slippers are crafted using natural materials, including genuine sheepskin and wool where specified, and we aim to ensure transparency in our product descriptions.
We regret if the slippers did not provide the comfort or flexibility you were expecting, and I appreciate your feedback regarding the soles.
I also apologise if our customer service response felt unhelpful or dismissive; this is certainly not the experience we aim to provide.
Regarding your return, we understand that paying for postage can be frustrating and will take your comments into consideration as we review our policies. Additionally, I will investigate why your website review was not displayed, as we welcome all constructive feedback to improve our products and services.
If you’d like to discuss this further or need assistance, please reach out directly. We are here to help resolve your concerns.
Thank you again for your feedback.
Best regards,
Eve
ONAIE Slippers
Eve and her ONAIE company are doing everything right and are a beacon for others to follow. They provide excellent quality products at competitive prices. As a customer nothing is ever a problem and the service provided is exceptional. If I need slippers this is my
'go-to' company.
15 stycznia 2025
Opinia niezależna
Odpowiedź od onaie
Dear David,
Thank you so much for your wonderful review and kind words! It means the world to us that you see ONAIE as your 'go-to' company for slippers. We’re delighted to hear that you’re happy with the quality of our products, our prices, and the service we provide.
Your support and appreciation truly motivate us to continue delivering the best experience possible for our customers. We’re honoured to have you as part of the ONAIE family and look forward to serving you again in the future.
Warm regards,
Eve
Brilliant aesthtics
Brilliant aesthtics, quality and craftsmanship… highly recommended! These slippers are a beauty!
25 grudnia 2024
Opinia niezależna
Odpowiedź od onaie
Thank you so much, Elizabeth, for your lovely feedback! We’re delighted to hear that you appreciate the aesthetics, quality, and craftsmanship of our slippers. Knowing that you highly recommend them truly means a lot to us.
We hope your slippers bring you comfort and joy for a long time to come. Thank you for your support!
Warm regards,
Eve
Wonderfully helpful company
Wonderfully helpful company, I had problems with the delivery company and they chased for me. The slippers are the warmest most comfortable I have ever owned, I will definitely buy again when these are worn out.
20 listopada 2024
Opinia niezależna
Odpowiedź od onaie
Dear Jane,
Thank you so much for your kind words and for sharing your experience with us. We’re delighted to hear that you’re enjoying your slippers and finding them warm and comfortable – that’s exactly what we aim for!
We’re also glad we could assist with the delivery issue and ensure you received your order. Your support means a lot to us, and we’ll be here whenever you’re ready for your next pair.
Wishing you many cosy moments in your slippers!
Warm regards,
Eve
Not good quality
Bought for a Xmas present for my grandma. They arrived but not worth £28! Feel and look quite cheap like primark. Wouldn’t buy again for the price
14 grudnia 2024
Opinia niezależna
Wonderful customer service.
Update- the company reached out to me and kindly provided a full refund.
Wonderful customer service.
It may be that the slippers I received were an anomaly in terms of quality, but still a little disappointed to be without slippers, hence only 4 stars.
The slippers look ok, but are uncomfortable to wear. The sole of one slipper is uneven causing a lump I can feel as I walk. Unfortunately I kept them aside for a snuggly pair of slippers to wear in the winter, as such the return date had passed.
7 grudnia 2024
Opinia niezależna
Odpowiedź od onaie
Dear Cara,
Thank you for taking the time to leave your feedback. I’m so sorry to hear about the discomfort and issues you’ve experienced with your slippers. That’s certainly not the standard we aim to provide.
Although the return date has passed, we’d still like to assist you. Please reach out to us directly at enquiries@onaie.com, and we’ll do our best to resolve this for you.
Thank you for giving us the opportunity to make things right.
Best wishes,
Eve
ONAIE stormy slippers
I bought a pair of the Stormy slippers a few weeks ago. I’ve had a pair of similar ones from ONAIE before and had no issue. On this occasion I found that the pictures on the website are incredibly misleading. The pictures show a light grey pair of slippers when they are in fact lilac. They are a completely different colour to the photograph which is disappointing. I tried to leave a review on the website around 10 days ago but it’s yet to be published.
17 listopada 2024
Opinia niezależna
Odpowiedź od onaie
Dear Sophie,
Thank you for sharing your feedback, and I’m sorry to hear about your disappointment with the colour of the Stormy slippers. We strive to ensure our product photos accurately reflect the items, and I’ll make sure your comments are passed on to the relevant team for review.
I also apologise for the delay in publishing your review. We value all feedback, and I will look into why it hasn’t been posted yet.
If you would like to discuss this further or explore an exchange, please don’t hesitate to reach out. We’re here to help and want to ensure you’re completely satisfied with your purchase.
Best regards,
Eve
Very poor customer service
Ordered 2x pairs of slippers as a gift. Paid for 48hr Royal Mail postage. Package arrived two weeks later - too late to be gifted. Emailed customer services a week ago to ask for prepaid return postage. Radio silence. I note that you can’t post comments on the company Insta account so i guess they’re getting plenty of complaints at the moment.
1 grudnia 2024
Opinia niezależna
Odpowiedź od onaie
We’re sorry to hear about your experience and the delay in receiving your order. This is not the level of service we aim to provide.
Please could you email us at enquiries@onaie.com so we can assist you directly? Alternatively, our social media channels are always open for comments or messages, and we’d be happy to help there as well.
Thank you for bringing this to our attention, and we’ll do our best to resolve this for you.
Kind regards,
Eve
Doświadczenie Trustpilot
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