Offpeakluxury Recenzje 

192
Wynik TrustScore: 4 na 5

3,9

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Be warned! There is nothing luxury about the majority of the hotels offered by this company. We stayed at Shrigley Hall and the images on the site are far beyond what was experienced. Horrendous exper... Zobacz więcej

Oceniono na 5 z 5

We received a voucher as a gift, when we called to make a booking I was so pleased with the experience, a warm welcome, they made sure the dates were exactly as required, they helped us to book an ext... Zobacz więcej

Oceniono na 5 z 5

We first booked a hotel (in the Lake District) through Offpeakluxury in 2021. We loved the hotel in every way and have always hoped to return. So we were delighted when our attention was drawn to an... Zobacz więcej

Oceniono na 5 z 5

Excellent friendly service; the lady was most knowledgeable and helpful and we look forward to our three night break at Billesley Manor hotel. Hopefully it, and Stratford on Avon, will not disappoint.... Zobacz więcej

Informacje dotyczące firmy

  1. Biuro podróży
  2. Hotel

Informacje przekazane przez różne źródła zewnętrzne

Luxury Breaks: Offpeakluxury offers short hotel luxury breaks at the finest luxury country hotels and boutique townhouses in the UK and Ireland


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

192 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 54% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(192)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 47

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Fantastic service

I have booked numerous holidays with off peak leisure, and have never been disappointed. The hotels they use are always to a high standard. The eateries have always offered delicious food, friendly staff and excellent service. If you want to be spoilt this is the company you need to book your holiday with. Off peak leisure offer some superb deals, and the staff are always friendly, efficient and informative, I would never use any other company to book my UK 🇬🇧 holidays, because I would not get this level of service or quality hotels and value for money.

26 marca 2022
Opinia niezależna
Oceniono na 5 z 5

Fabulous company

Having used Offpeakluxury on numerous occasions for luxury mini breaks in the UK I can’t fault the professional service which OPL provides always going the extra mile to make your experience feel very special I wouldn’t use anyone else 5 Stars all the way

26 marca 2022
Opinia niezależna
Oceniono na 2 z 5

Proceed with Caution!

Booked a "Luxury" break a the Corus Hotel in Hyde, Park London as a birthday celebration. Room and Brasserie pictures were in accurate - Brasserie isn't located in the conservatory. Chef leaves at 7.45pm sharp even though OPL allowed me to make a dinner reservation at 8pm. Passed all blame on to Hotel, although OPL have since amended their web site. Hotel failed to resolve and only offered me a discount for next stay. Why would I want to do that? Make sure you check fine print before booking.

23 marca 2022
Opinia niezależna
Logo Offpeakluxury

Odpowiedź od Offpeakluxury

Thank you for your review, although we are disappointed to receive a two star review as we have gone above and beyond to resolve this for you.

Dining times at hotels are a request only and are not guaranteed. The hotel allocates a dining time as close to your requested time, so I'm sorry that the 30 minute difference made such an impact to your stay.

Hotels are responsible for keeping the information on our website up to date and at no point have we passed any blame onto the hotel.

The hotel has offered a discount from your meal for the inconvenience caused which you have accepted.

I'm sorry to hear that you do not wish to take their additional offer of a discounted return stay and I'm sorry to hear that your stay did not meet your expectations on this occasion.

Kind Regards
Offpeakluxury

Oceniono na 5 z 5

When things went wrong

We made a booking but were forced to cancel on the day of arrival due to illness. Mary at Off Peak Luxury pulled out all the stops and saved the day, enabling us to postpone the booking to a future date. Fantastic service.

28 lutego 2022
Opinia niezależna
Oceniono na 3 z 5

Not so easy

Hotel confirmation differs from Luxury off Peaks breaks confirmation and we have had to get in touch to clarify. Not as straightforward as we would have liked

15 lutego 2022
Opinia niezależna
Logo Offpeakluxury

Odpowiedź od Offpeakluxury

Dear Mr Perry

Our team did call you once your booking as confirmed, which you requested, and we have also followed up and confirmed your package preferences.

We do apologise if the hotel has sent you an confirmation which contradicts what you have been sent by us. They should not have done this, and we appreciate it can be confusing.

However, we do feel that we have given an excellent level of service here, and the three star review is not justified.

We wish you a pleasant stay.

Kind Regards
Offpeakluxury

Oceniono na 5 z 5

First class service from hotel & Country breaks

We firstly dealt with Steve at the Wood Norton Hotel who was very helpful and agreed to upgrade our room complimentary, which we thought was very generous.

Then Mary looked after the booking and this lady was exceptional to say the least, as nothing was too much trouble.

4 stycznia 2022
Opinia niezależna
Oceniono na 5 z 5

5 star service

We book regularly and always have excellent service from the Off Peak Luxury team.
Booking is really straightforward and we appreciate being able to speak to the friendly and helpful staff.
Staff are prompt and efficient in getting back to us if we have any questions.

30 listopada 2021
Opinia niezależna
Oceniono na 5 z 5

Went above and well beyond!

Went above and beyond!
Our worst nightmare when travelling to the hotel we had pre-booked for our anniversary. A call from Julie delivered the devastating news. The hotel had an outbreak of Noravirus and had cancelled all room bookings for 48 hours. We really were in limbo but for the help of Julie and offpeakluxury. In less than an hour they emailed 2 options of similar packages. I sat with my wife in a coffee shop and we made a decision to go with one of the options. Julie went back and booked it for us, and arranged a refund for the difference. Everything done so swiftly on email including order confirmations and vouchers. In no time we continued our journey and checked in on time to our new hotel.
These guys were outstanding and I can’t recommend them enough. If we had booked direct with the hotel we would have met our end on this one. Using a ‘broker’ like offpeakluxury covers you when things go wrong. They do all the work and the moral of this story is don’t leave home without them! A big thank you to Julie and the staff at offpeakluxury for helping us out on the day, for both the speed and professionalism. Outstanding.

17 listopada 2021
Opinia niezależna
Oceniono na 5 z 5

Good deal

Easy to book, great price including evening meal and wine (a package not available elsewhere)

5 listopada 2021
Opinia niezależna
Oceniono na 4 z 5

Good people & good servicing

Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice.

12 października 2021
Opinia niezależna
Oceniono na 1 z 5

Rip off company don't use

If I could leave 0 star I would booked a birthday trip away but unfortunately have caught COVID. Tried to cancel even though its within cancelation period to be told I have to pay the admin charge. Sent my PCR results showed my isolation period ends the day after I am suppose to go to the hotel but still will not refund me all my money. Disgusting company making money off people when they can't attend through no fault of thier own. Shall I just attend then and make everyone else sick absolutely disgusting

23 września 2021
Opinia niezależna
Logo Offpeakluxury

Odpowiedź od Offpeakluxury

Thank you for your review, although it is disappointing to see you have felt it necessary to leave us 1 star.

As discussed with you in detail via our email correspondence, the initial response from the reservation agent was following normal protocol regarding cancellation charges and procedures. This is in accordance with the terms and conditions of your reservation.

This matter was escalated to a Manager and resolved to your satisfaction therefore it is rather disappointing and a shame to see this review.

Kind regards
Offpeakluxury

Oceniono na 5 z 5

Another fantastic break…

Yet again another fantastic break thanks to OPI. There was a minor issue with our reservation when we arrived at our hotel but it was resolved quickly and efficiently. We will always book through OPI as we are guaranteed a quality service.

1 sierpnia 2021
Opinia niezależna
Oceniono na 5 z 5

As usual,very helpful

As usual,very helpful, and efficient. I have used opl for many years, and they are particularly helpful in making sure that you have the accommodation that you require

29 lipca 2021
Opinia niezależna
Oceniono na 2 z 5

Handling customer issues is not a strength

My dealings with them were great until I had cause to raise an issue. I didn't feel like the handling of my concerns was at the level I would expect. This feedback seems to be one theme of the weaker customer reviews left on Trust Pilot, and apparent in some of their replies.

15 lipca 2021
Opinia niezależna
Logo Offpeakluxury

Odpowiedź od Offpeakluxury

Thank you for your review, although it is disappointing to see you have felt it necessary to leave us 2 stars.

Having looked into your review in more depth, it appears our package included a complimentary Cream Tea for two or a £30.00 voucher to use at SenSpa located at Careys Manor Hotel, and you booked the cream tea at the Careys Manor Hotel instead of the hotel you were staying in, which was The Montagu Arms.

We are sorry you felt this was not clear in the package and we have now reworded the package slightly, although we do need to mention, this is the first time we have had a customer advise us of this issue.

Thank you for your feedback which we are always happy to take on board and we hope you enjoyed your stay at The Montagu Arms.

Kind regards,
Offpeakluxury

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