North West Office Furniture Recenzje 288

Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Fantastic company. Great prices. Fast delivery. In a day and age when you come to expect poor Customer Service, they were brilliant. They were so helpful with all of my queries as I was buying off... Zobacz więcej

Oceniono na 5 z 5

We had a great experience dealing with this company. Their prices are very competitive, and the quality of their products is excellent. We purchased leather customer chairs as well as two leather... Zobacz więcej

Oceniono na 5 z 5

Excellent customer service. The furniture and chairs were of good quality, they arrived on time. Prices very competitive. I needed an invoice and emailed sales, the invoice came back within a coupl... Zobacz więcej

Oceniono na 5 z 5

Ordered a reception desk which we are very happy with. Great price and service, even had a super quick delivery free of charge on this occasion. Recommend NWOF Thanks!

Informacje dotyczące firmy

  1. Meble biurowe
  2. Hurtownia mebli
  3. Dostawca sprzętu biurowego

Napisane przez firmę

North West Office Furniture | Huge range of quality office furniture including office chairs, office desks, office storage, home office desks & much more


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

288 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 3 z 5

Poor Delivery Service.

It would much improve the customer’s experience if you employed a carrier who treated them as a human being rather than a robot. Personally I objected to being informed of a provisional delivery date, without any proposed time slot, and then required to reply within a very short time or have the proposed date altered. It made for a stressful experience both before and at the time of delivery. Try using a reputable delivery company that can give a firm date and time - and then stick to it.

26 listopada 2025
Logo North West Office Furniture

Odpowiedź od North West Office Furniture

Hi Ted,

Thank you for your review. First of all we’re sorry to hear that you were not satisfied with the delivery service. These items are made and shipped directly from the Bisley factory and as such we have very limited control over the delivery service and carriers used. That being said we are naturally disappointed to hear you were not happy with the service as this is the first time we’ve had feedback like this regarding this type of delivery.

When orders are placed for Bisley items an email is sent usually within 48 hours with an estimated delivery date, this email was sent on 3rd November with an estimated date of 29th November - 1st December. Looking at the system the order was indeed delivered on 1st December and Furdeco would usually contact the end user prior to delivery to confirm the date scheduled is suitable. This admittedly can be done via text when a mobile number is provided and is an automated system unless there is no response from the end user at which point Furdeco/Bisley would make us aware and we would then attempt to contact the customer directly to arrange delivery. It does however look like Furdeco tried to call five times prior to the delivery being confirmed via text.

The carriers will plan routes in advance and delivery slots may fill up which is why there may be a window in which suggested delivery dates need to be confirmed/rejected but we would not expect there to be an unreasonable time limit on responding to this. We have reached out via email to ask for a bit more information so we know exactly what the issues were with this delivery. Feedback like this is taken very seriously and this will be reviewed internally and with the other parties involved.

Our sales office is open Monday-Friday and our team would be more than willing to assist with issues like this by getting in touch with the carriers on your behalf if we are aware of potential delivery issues at the time.

We await your response to our email so we can look into this further for you.

Kind regards

The NWOF Team

Oceniono na 5 z 5

Great delivery experience

The delivery was very quick and the agent communicated clearly about delivery expectations. I also love the product and found it's a perfect fit for my home office.

24 listopada 2025
Oceniono na 5 z 5

Excellent Customer Service

I ordered two chairs for my winter garden. One of the chair had some defects. It was replaced in a few days. Unfortunately the replaced chair has another problem. Again, it was replaced soon.

Rebecca was the customer service to make all these replacements fast. Rebecca's service was excellent. Great experience. I highly recommend North West Office Furniture.

15 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

Ordered from here a couple of times…

Ordered from here a couple of times now, ordering is easy they even call to arrange delivery. As for the quality of the products they are excellent, the price is great and I'm really impressed with the quality and ease to put together. Definitely will use again

15 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

What an amazing company

What an amazing company! Easy to order, answered my question about stock in a matter of minutes. Customer support is first class! The delivery driver was friendly and helpful. The product itself is well-made, easy to assemble, and all for a very affordable price. Will definitely use again, keep up the good work :-)

2 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Great Response to Returns Request

The office chair i purchased was delivered direct from the manufacturer. It had some damage and was, in my opinion, poor quality compared to a near identical chair i bought many years earlier. NWOF were very quick to respond to my e-mails and offered a replacement or refund. I chose a refund, so they arranged next day collection. Whilst it is always frustrating that companies can take money from your credit card in minutes yet take a week or more to organise refunds, nevertheless i received a full refund within a reasonable timeframe. With so many companies trying hard to ignore you & making it difficult to contact them once you have a problem, i'm happy to report i had no such issues with NWOF, who were co-operative throughout.

8 sierpnia 2025
Opinia niezależna

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