Nikon Recenzje 

As the title says Very efficient with repair and shipment carrier. My Nikon Z8 was one of the serial recalls from Nikon for potential problem with the eyelets. I booked in having been advised by email. The carrier arrived next morning to my surprise having expected a few days for the process to begin. The camera was back in my hands approx 8 days later. Thank you Nikon for the service and easing my mind on the likely fault.

I decided to update the firmware on my Nikon D750 (purchased in 2015 and well out of warranty). Nikon's website highlighted two fault issues with my camera model, one of which I had experienced occasionally. I took up the offer to return the camera for repair and booked the service online. Within minutes I received an email from Katie D at Nikon UK with courier arrangements and an offer to help in any way she could if I needed assistance. The camera was collected, repaired, recalibrated and returned within two weeks, including a written explanation of the work done and all free of charge. I was very impressed with Nikon UK and the technical team in Estonia and the courier (UPS) for the top class service I received. Much appreciated and many thanks to Nikon.

Got my equipment repaired efficiently. Very professional service and certainly excellent good value for money.

I must confess that I find the current rating for Nikon UK quite perplexing. My extended interaction with their customer service, particularly with Rosie, the customer service manager, has left me thoroughly exasperated.

To provide some context, my ordeal began when my Nikon Monarch 7 binoculars developed a fault with the eye pieces, leading me to return them for repairs. What followed was a protracted two-month wait for their return, only for them to be lost in transit during the return process. Subsequently, I found myself under suspicion, accused of having taken delivery and falsely claiming they were not received, despite the delivery company failing to provide any evidence of delivery. After this arduous process, I was eventually sent a replacement pair of Nikon M7 binoculars, as the Nikon Monarch 7 model had been discontinued.

However, my disappointment continued when, with less than a year of use, the replacement M7 binoculars exhibited a fault. The objective lens fogged up on the inside, and I discovered that the tripod adapter cap was missing, though I had not noticed when or where it had come off. I had no choice but to reach out to Rosie, a prospect I dreaded based on my prior experiences. To my dismay, the response I received shifted blame onto me, alleging misuse of the binoculars as the cause of the fogging issue. I want to emphasize that I have meticulously cared for these binoculars, and I have an older pair worth £150 that I've had for over five years without experiencing such issues.

Presently, I find myself in a state of powerlessness, facing what seems like a lack of adequate resolution. My photographs of the issues have been passed on to another department for "advice," leaving me anxious about the outcome. In essence, I have been treated poorly by Nikon, and I now fear the possibility of them refusing to rectify the situation, with seemingly no recourse for me.

This experience has left me deeply disappointed, and I sincerely hope that Nikon UK can acknowledge and rectify these issues promptly to restore my faith in their products and customer service

I did not expect a major fault with the lens of my Nikon camera after less than three years of average use
I was disappointed that the cost of repair was twice the original estimate
Nikon Support Team claim to reply within two days, they took two weeks and made no attempt to answer my request to provide some details about the repair required
Have I been unlucky or is this normal service ?

Update 7/11
Nikon responded within 24 hours of posting feedback on Trustpilot. Unfortunately I have had to buy a replacement lens for my P950, but good to know what my money was spent on.

Just so easy to deal with and I was kept up to date throughout my repair.
I wish more companies treated their customers in the same way.
Many thanks...

I've been using Nikon long enough, because the Team of NPS, Sales and Repair are always looked after the Nikon users and provide the best service we as Nikon Professionals can ever asked for.

Very efficient service. Was kept informed all the way through the process and the camera was returned to me well packaged in an immaculate condition.

My Z8 went in for the eyelet fix and the lens release button fix. I was notified, based on my serial number. The repair was organised clearly and accurately. Far from taking 3 or 4 weeks, my camera was picked up on Monday and returned 5 days later on Friday, all clean, fixed, and in time for use over the weekend. Thank you Nikon! This substantiates why I have invested a lot into Nikon and the Z series. This was in UK (not in Germany)

Really quick turnaround and the communication was great. Glad the team were able to fix our camera and at an affordable price.

It was that straightforward. Updates on everywhere my camera was. Took a little longer than expected but was all sorted with no fuss. Got camera back the day after I was told it was fixed and so far, so good. Also compared to local repairers I would say the price with nikon is not bad at all. I will definitely recommend using g nikon repair centre

My Z8 was in the range for the re call but never gave me any problem,
I booked it on line on Sunday night and the camera was collected on Monday and returned on the Thursday.
Top marks Nikon for identifying an issue and then resolving it for me in under a week.

Thay got my camera on the Wednesday and I got it back in 10 days and I am happy with it

My Z8 was within the serial number range for both the mount and also eyelet technical service advisory. Initially I was unconcerned by the mount problem given I never experienced any difficulty and knew that in need I could always send away later. When the eyelet issue arrived that gave me a little more concern (albeit I switched to a Black Rapid strap to mitigate any risk) so I registered on the 7th August for my camera to be serviced. I was placed in a queue which allowed me to continue to use the camera until Nikon were ready to fix.

My place in the queue came up and my camera was collected by UPS on 7th September. It was received by Nikon on the following Monday and I had the camera back in my hands all resolved that Thursday. I must stay that is stunning turnaround and all is good.

I really want to take my hat off to Nikon for firstly: having an approach to a couple of issues that has been very transparent, even though anecdotally they have affected very few actual cameras, and second: for the approach and the speed of the fix. Well done and for me this has built brand loyalty (which was already high having used Nikon cameras for in excess of 33 years).

Very helpful customer service, easy to book repair/service.
Secure pick up and return arranged.
Very good communications throughout the repair/service at all stages including receipt and dispatch with tracking.

Excellent service from start to finish servicing my Z8 and getting it back to me in record time. Camera was picked up from house and returned by UPS, friendly service and excellent communication throughout the process of product recall.

My lens, which I use professionally 3-4 days a week for over 10 years, has developed a fault after all this time. It was repaired at a reasonable price, with many external elements replaced which had nothing to do with the fault. Quick pick up and delivery time, I'm really happy overall (to the point that I'm spending time writing here).

Fantastic service from start to finish. I received my binoculars back in first class condition. I actually thought I had been sent a brand new pair. Came back wrapped in a lovely cloth? I think there is a name for this but im an amateur. I would highly recommend sending items for repair. I will definitely use Nikon repair again if I need to.

Had my lens now 7 weeks I'm not sure a 5 day turnaround should be on their website how long does it take to service a lens I doubt it's seven weeks unreal. Have been a loyal user for years that's about to change what a crap service **Update** supposed to been despatched on the 21/09/23 a week later still no sign of my gear brutal service so so slow two trips now cancelled due to the snail pace.

My Nikon Z8 went off last Thursday (7th September) for the camera strap lug service recall. It was completed on Monday 11th and I received the service e-mail to say it was being sent back to me the same day. That is excellent service from Nikon - to say they received it on the Friday and it was completed on the following Monday means they only took a day or less to ship it back to me. EXCELLENT service from the Horley Repair Hub - thank you so much. Sadly I cannot say the same for the UPS carrier as the Z8 only arrived back here today (12th September) when it was on a 24 hour (next day) delivery. So it was with UPS longer than it was with the Service Centre. However - I am very pleased with the response time from Nikon and they deserve a five star rating for turning around my Z8 so quickly. Thank you again so much.