Nikon Recenzje 

Being a Nikon user for a newspaper for forty years 🙈 I just like to thank Fraser for his help in getting a replacement Z9 camera for me while mine was getting fixed, his a great credit to Nikon. Being a member of NPS has its advantages even tho I rarely used it. Anyway my own came back after a small wait, cleaned and in perfect working order. Thanks Nikon service

Fantastic service from the team at Nikon UK. The Muppets at UPS managed to lose the D750 that I had sent for repair but Nikon customer services kept me informed throughout the investigation and sorted a suitable replacement. A special mention is needed for Katie who went above and beyond - a true ambassador for Nikon!

Repair went like clockwork and was expertly completed. Communication was good and there was somebody to speak to when required. Costs were comparable to other providers.

I have been using Nikon's equipment for a number of years and have, on the odd occasion, needed to send my lens or camera to be cleaned or repaired.

Every interaction with them throughout the years has been exceptional. This time was no different.

I would like to thank Frasier and Katie for arranging the collection, successful repair/cleaning and return of my camera within a week.

They kept me informed at every stage and even had to sort out the courier when there was a slight problem with them.

Thank you all for your continued exemplary service, advice and support.

Worst customer service I've encountered on a brand new £2000 product. Unfortunately if you love the products they've got you.......

Exemplary customer service from Nikon. Quality products and friendly and helpful staff. Love my binoculars.

Spare parts team has been brilliant. Very efficient and quick responses and have cleared up a misunderstanding with good grace. They are a great team.

I was really pleased the the service I received from Nikon when i had to return my binoculars.
The repair was dealt with very promptly considering the binoculars were sent to Europe and I was kept advised of progress throughout.

Having used Nikon gear for almost fifty years, and a member of NPS, I've rarely had cause to use use the Nikon repair service - the cameras and lenses are that reliable. Each time I have have reached out for help however, I have been delighted by the prompt, efficient and professional service received, and for assistance with my latest transaction - thank you Sophie & team!

Katie went over and above to help me with my repairs and made sure the process was easy and I was able to use a loan camera whilst my repair took place. 5* service

Nikon customer services really did go
above & beyond for me. Katie especially really is a valuable member of your team and deserves acknowledgment :)

I HAVE NOW DEMANDED A FULL REFUND FOR THE APPALLING SERVICE QUALITY FROM NIKON, AND WILL TAKE LEGAL ACTION TO RECOVER THE FUNDS!!!! APPALLING SERVICE - AVOID!!!! Sent my D3300 for repair with exact instructions on the fault - NIKON UK SERVICING DID NOT EVEN LOOK AT EITHER MY NOTES, OR EVEN TEST THE CAMERA, IT RETURNED WITH THE SAME EXACT FAULT!!!!!!

I sent my camera in for service and was always kept up to date with progress. In addition I sent an email to the Technical service person I received the original email from, asking advice about my next camera and lens upgrade. The information I received was extremely helpful and was far more detailed than I expected.

I put a 500 pf lens into one of Nikons recognised repair centres in Glasgow last July. The repair centre had no idea when they were going to get the part they needed to complete the repair when I last contacted them in early December. I recently contacted Nikon customer service and they got in touch with the company and apparently the order is under way and there is no delay! I won’t be investing anymore money in Nikon. They’re disgraceful.

Somewhat frustrating experience with Nikon support. Having identified issues with the live view performance of the D780, and showing many examples of poor real world performance in some situations. The support team did listen, but spent too much time trying to suggest it was my fault (min focus distance), when I proved it wasn't, finally we get some acknowledgement that there are some problems, but no solutions - except waiting for some firmware that never turns up.

Sadly Nikon has not updated the firmware on the D780, since this case and despite the camera being quite expensive, it has not had any meaningful updates for firmware to improve the live view operation or performance, not a single one except some basic bug fixes. The Z6 and Z5 have had a lot since the D780 was released, and the Z5 is a much cheaper camera.

It leads me to think Nikon are holding back and trying to push their mirrorless models, and not supporting their F mount customers. Many users prefer to use an optical finder Perhaps Nikon don't understand this.
I was going to purchase a second D780 body, the camera overall is good, but the hit and miss live view AF performance is disappointing.

I waited 8 months to see if Nikon did make some effort on updating the camera, and another bug fix firmware came out 4 months ago 1.10, almost 18 months since the last one, and again tiny bug fixes nothing else!
Had Nikon tried to improve the live view AF, or made at least some meaningful firmware updates, I would have bought another body. it seems the company has little to no interest in F mount customers.

Update end of 2024, still no sign of a serious firmware update on the D780, I compared it to a Z6 and Z6 II and the live view AF is notably improved in both compared to the DSLR. I'm sure Nikon could improve it, but they really don't seem to want to or care about their D780 users/customers.

Nikon UK repair service is fantastic. They kept me informed as to how the repairs were progressing and answered my emails!

I cannot recommend these guys enough - a thirty year old pair of binoculars returned as new. The communications were superb.

Truly some of the worst customer service I have ever experienced. Even SHEIN is better. I had an issue with my brand new cameras battery, they asked me to send it back but I needed the camera asap so suggested purchasing a new one as it would be quicker than the turnaround for diagnosing a battery issue. (Without refunding first so I’d need to fork out nearly £2000 for two cameras.) It took over a week to even get to the bottom of what to do, I sent several emails to chase over the weekend and had no replies for several days. Reminder - this is a BRAND NEW camera that should be working, when purchasing directly you expect it to be in perfect condition, battery and all. I am over two weeks in now, still no replacement battery and no apology or offer for compensation over such a mess. So disappointing.

Nikon repair service is exceptional , great service! They keep you informed as to how your repairs are progressing and always answer emails !

The usual great service from Nikon with the servicing of my lens was excellent.The service and repair team do a thorough job cleaning checking operation and replacing worn parts. I have used them for many years and always have great results both with cameras and lenses.