Nikon Recenzje 

I'm giving feedback on my recent experience with a Nikon Z8 and Technical Service Advisories (recalls effectively). Like most people lucky enough to have purchased a Z8, I was disappointed that the lens mount and strap lugs needed attention so soon. I researched how the recalls were being handled in the UK and realised that Nikon has set up a hub at DK AVS in Horley, Surrey and that is where my camera went. Nikon were controlling the flow of cameras into the hub for repair by issuing courier labels when the parts were available. As result, my camera went in before the bank holiday and I had it back 9 days later, with all work done and the camera presented nicely packed with a black Nikon padded pouch included. The camera works perfectly (great camera that it is) and I am very happy. I have been a Nikon owner since around 2011 and when any of my kit has needed attention, the quality of service has been superb. I have noticed that since Brexit, Nikon does a lot of servicing and repair work in Europe, and this invariably takes slightly longer but with all with the same experience, at least for me. I have no connection with Nikon, just an amateur user of some amazing products

I have been using Nikon for over 10 years and this is the first time I have needed anything repaired. I have to say I am impressed. Nikon have really great customer service, I simply logged the issue and it was dealt with very quickly. The website was easy to use and they organised the collection straight away. The repair and delivery was really quick. I will definitely be sticking with Nikon, it is very reassuring to know that service is there should I need it again in the future.

Was hoping that my old D300 could be cleaned and the external rubbers replaced - it still works after all this time! No could do, as it's way out of support but the service rep was quick to answer my queries very thoroughly.
Cost of inspection was less than I imagined it would be.

From the first phone call to receiving my camera back the service i received was excellent.
The people i spoke to were extremely helpful

I have used Nikon equipment for a number of years professionally and have to say the customer service I have received has been excellent. I recently sent my camera in to be service repairs and the whole process was completed and the camera returned to me in under a week. This meant I had my equipment back and repaired in time for next job. Very impressive.

I'm a lifelong Nikon product owner/user and on the odd occasion I've needed to use the Nikon UK Service centre I have been very satisfied. Contact is easy, informative and prompt. Great care is taken with the packaging and my gear returned cleaned, and very good value overall as well. Very little to fault here.

Having worked perfectly for several years, my beloved Nikon 1 V2 developed a serious fault, so I sent it off to the Nikon UK service centre for examination. I wasn't very hopeful, because I knew that the camera was obsolete and spare parts might not be available. I needn't have worried - I soon received my camera back in perfect condition and the charge for the repair was very reasonable. Very happy with my experience.

I've been using Nikon equipment outside in all weathers for over 30 years and in all that time have only needed to send two lenses for repair. On both occasions service and communication has been excellent.

After damaging my Nikon binoculars, I sent them to the Nikon Repair Centre for repair. It was the best customer service I think I have ever come across.

From providing the packaging label to the return of repaired binoculars. Every few days a short update to advise at what point in the repair process my item had reached, transport, assessment, quote, repair progress, invoice, return...and superb repair. Packaging of returned item was both amazingly thorough - and all bio-degradable!

Awesome.

I recently sent my Z9 and 3 lenses for servicing and asked for a fast turnaround. The items were picked up, serviced, and returned in 6 days. The service and communication were excellent.

The service was brilliant, and i was kept well informed of progress at every stage. Contact was easy, and the workmanship faultless. The service didn't take forever as i had feared, and the pickup, and delivery back to me top notch. Thanks again Nikon Repair.

Informative and rapid response to rectify the problem with my Camera.

Advisory was as I was about to leave on a photo tour, so we arranged collection 3 weeks later. When they had the Z8 they let me know that they’d do the 2nd advisory check too. I got the camera back in just a week. Fast, efficient and above all, friendly!

Was thoroughly impressed with the service I received for my Nikon binoculars. Although irreparable (as expected) I was happy that a full inspection had been carried out and the whole process was quick and professional. I was offered a discount for another purchase if required and had my old binoculars returned back to me as I requested. Fraser was a great point of contact and would definitely recommend this service.

Had a problem with communication on a service. They did a great job in resolving and clearly see customer service as a priority.
Thanks.

Nikon customer service is second to none. My experience relates to their UK warranty and repairs team. I sent my camera and lens for repair and needed it back in time for a wedding several weeks later. I called up to let them know this, and a gentleman called Fraser followed my case all the way through the process, calling me at key milestones, such as payment for the invoice, to help minimise the delay in getting my equipment back in time for when I needed it. I have no doubt that Fraser's colleagues would have done the same, and can wholeheartedly recommend Nikon for their exceptional dedication to the customer experience. I am very happy to use Nikon's amazing products and it's a comfort to know they have such a great and reliablr customer support team working behind the scenes.

I broke my Nikon camera and contacted Nikon to ask about repair. The service was incredibly. Camera collected, repaired, returned and very promptly. Also very good advice from staff. Can’t fault them. Love mu camera too!

My Nikon Z8 was one of a batch that Nikon issued an advisory about a possible lens mount issue. I contacted Nikon, they arranged for the camera to be collected from my home and it was examined and rectified and back in six days. Fabulous service.

From first contact to receiving the camera back, Nikon service was impeccable.
The website is easy to use and very straightforward: the instructions were clear and easy to follow with space to highlight specific issues.
They kept us update with the progress and no ££ were taken before approving the repair and confirming we were happy to go ahead.
We had a small technical issue with payment and I had to phone their customer service team. Nikon reply was within minutes, ZERO waiting on the line for ages.
It all went smoothly and we got the camera back nicely packed and feels like new! Thank you.