Neonbeach Mannheim. Bei ca 37 Grad Außentemperatur- heißester Tag des Jahres? 🥵wird nachgefragt,ob man denn die Klimaanlage im Toilettenbereich anschalten könne -da auch draußen 0 Abkühlung,kein Spr... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Würde gerne garkein Stern geben. Es werden Decken an bestimmte Gäste ausgegeben, fragt man dann nach, bekommt man gesagt es gäbe keine. Nach ein einhalb Stunden warten auf sein 40€ essen bekommt m... Zobacz więcej
Cm1014 number, Ordered December 4 weeks later this piece of cheap crap in a led strip bit of plastic passed as neon, left a review on here , got a phone call off guy to drop review and the would... Zobacz więcej
After months of emailing back and forth... the new team at Neon Beach have been extremely helpful. We were offered a refund or continue to process order and they promised delivery within three wee... Zobacz więcej
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Napisane przez firmę
Neon Beach is here to make life bright with high quality LED neon signs. We believe in vibrant statement pieces for every space, whether it’s a small corner of your home or a standout piece for your business. With hundreds of unique, trend-led designs (and the option to create a bespoke piece) you’re guaranteed to find something you love. Time to get inspired….
Dane kontaktowe
Zjednoczone Królestwo
- support@neonbeach.com
- neonbeach.com
2,0
Słaba
6 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Full refund
I placed a order for a led sign, unfortunately when it arrived it was damaged and part of the sign wasn’t working.
I emailed Neon Beach and explained this, I was promised a credit, a few months passed and I still hadn’t received anything. I heard the company had been bought out by new owners.
I was contacted by a member of staff who had explained that neon beach had been taken over. He was very helpful and assured me that they wanted to put right any complaints they have had in the past.
I was offered a full refund on my purchase, transferred back to me the next day.
It has definitely reassured my confidence in this company and I will not hesitate to use them again in the future.
Thank you for your great customer service. (New owners)
10 czerwca 2021
Opinia niezależna
Odpowiedź od Neon Beach
Hey Jon,
Thanks for your kind review - your recommendation means a lot to us and we continuously draw from this feedback to improve our products and our overall customer experience.
NB Team
I ordered 4 months ago and still haven't gotten an update
I ordered 4 months ago and still haven't gotten an update. While covid may have impacted their shipping time (of which, I am fully respectful), 4 months is an excessive amount of time to wait especially for the price I paid.
10 czerwca 2021
Opinia niezależna
Odpowiedź od Neon Beach
Hi David - We’re very sorry about your poor experience shopping with us.
Just to provide a little bit of context, on 15th March 2021, the Neon Beach brand was bought out of administration and is now under new ownership. We are aware that you and many other customers did not have orders fulfilled prior to our involvement in Neon Beach, and as a matter of priority we are committed to helping you achieve a refund or process your original order. These are the different remedies available to you if you haven’t already come to a resolution.
1. Obtaining a refund from a Debit Card
If payment was made with a debit card within the last 180 days, customers can contact their bank directly to make a ‘chargeback’ claim, which will be processed very quickly.
If you placed the order over 180 days ago or if you would like us to help you with this chargeback process, please let us know through help@neonbeach.com.
2. Obtaining a refund from a Credit Card
If payment was made by credit card, customers should contact their card company and make a claim under Section 75 of the Consumer Credit Act 1974. Customers have a statutory right to claim this money in this way for up to 6 years.
Again, if you encounter any difficulty and you would like us to help you with this process, please let us know through help@neonbeach.com.
3. Processing your original order.
If you would like us to process your original order, please contact us through help@neonbeach.com, quoting your order number in the subject line.
We are aware of the major difficulties you’ve had dealing with Neon Beach in the past and we’re committed to getting you a swift and satisfactory resolution - so please don’t hesitate to get in touch.
Thanks,
Neon Beach
Really pleased with the product
Really pleased with the product. The sign looks great. Although the delivery was longer than I expected they kept in touch and let me know about delays in production due to Covid issues.
9 czerwca 2021
Odpowiedź od Neon Beach
Hey Catriona, thanks for your kind review - enjoy your sign and feel free to tag us on social media!
To all those people who have left bad…
To all those people who have left bad reviews, please note that this company is under NEW MANAGEMENT now. If I had had to rate the previous management, I would have given them one star. The new management deserves praise because they are tackling head on all the unresolved issues that the previous management left behind. I received a faulty sign that could only be on or off and could only be controlled by the socket switch. The remote control did nothing, so no different light intensity, no different modes, not even switching it on or off. I also paid additionally for express production, and the dates that I was given were not complied with. The sign arrived days later. Customer service by the old management was poor and slow. The NEW TEAM went out of its way to coordinate the delivery from China of an additional component and remote control which made the sign FULLY FUNCTIONAL. In attention to my request, the NEW TEAM also refunded through PayPal the amount that I had paid for express production. These actions restored my faith in Neon Beach under the current management. In due course, I will be happy to make another purchase from Neon Beach because I know that the NEW TEAM is responsible and worthy of my trust. They deserve the chance to provide the good service that they are striving to deliver.
9 czerwca 2021
Opinia niezależna
Odpowiedź od Neon Beach
Hey Warr,
Thanks for your kind review - your recommendation means a lot to us and we continuously draw from this feedback to improve our products and our overall customer experience. Enjoy your sign, and feel free to tag us on social media and leave a positive note.
NB Team
I ordered the love dachshund sign for…
I ordered the love dachshund sign for my best friend for her birthday and she loves it! The pink neon is so pretty - great present!
8 czerwca 2021
Opinia niezależna
Odpowiedź od Neon Beach
Hey Jessica, thanks for your kind review - enjoy your sign and feel free to tag us on social media
Don’t give up on your missed/late order
After months of emailing back and forth... the new team at Neon Beach have been extremely helpful. We were offered a refund or continue to process order and they promised delivery within three weeks.
Sign came as promised, much better quality than expected, very bright and bigger than we thought. We love it! We might even order another for our kitchen.
Please don’t let the bad reviews put you off. For months we thought we wouldn’t get a resolution but when we did our expectations were exceeded.
7 czerwca 2021
Opinia niezależna
Odpowiedź od Neon Beach
Hey Jen, thanks for your kind review - enjoy your sign and feel free to tag us on social media!
ABOMINATION OF A COMPANY
Cm1014 number, Ordered December 4 weeks later this piece of cheap crap in a led strip bit of plastic passed as neon, left a review on here , got a phone call off guy to drop review and the would make the sign and send on.
Now 5 months later numerous whats apps messages from Anna telling you full lies , glass benders isolating , machine broke down , what alot of faeces they talk
Trading standards should be shutting this abomination of a company down
And there passing themselves off as a new company 15th march absolutely 💯 bull, all the same people
DISGUSTING
7 czerwca 2021
Opinia niezależna
Terrible company - do not order from them.
Terrible company, almost a year since I ordered a product and it's never turned up and still no refund. Do not order from them.
7 czerwca 2021
Odpowiedź od Neon Beach
Hi Simon - We’re very sorry about your poor experience shopping with us.
Just to provide a little bit of context, on 15th March 2021, the Neon Beach brand was bought out of administration and is now under new ownership. We are aware that you and many other customers did not have orders fulfilled prior to our involvement in Neon Beach, and as a matter of priority we are committed to helping you achieve a refund or process your original order. These are the different remedies available to you if you haven’t already come to a resolution.
1. Obtaining a refund from a Debit Card
If payment was made with a debit card within the last 180 days, customers can contact their bank directly to make a ‘chargeback’ claim, which will be processed very quickly.
If you placed the order over 180 days ago or if you would like us to help you with this chargeback process, please let us know through help@neonbeach.com.
2. Obtaining a refund from a Credit Card
If payment was made by credit card, customers should contact their card company and make a claim under Section 75 of the Consumer Credit Act 1974. Customers have a statutory right to claim this money in this way for up to 6 years.
Again, if you encounter any difficulty and you would like us to help you with this process, please let us know through help@neonbeach.com.
3. Processing your original order.
If you would like us to process your original order, please contact us through help@neonbeach.com, quoting your order number in the subject line.
We are aware of the major difficulties you’ve had dealing with Neon Beach in the past and we’re committed to getting you a swift and satisfactory resolution - so please don’t hesitate to get in touch.
Thanks,
Neon Beach
Amazing sign and beautifully crafted
Amazing sign and beautifully crafted. My sign did get delayed for a few months as they lost the order, but they did make it 3x bigger for free than I had ordered which would have been much more expensive. It was a big motorbike sign for my dads retirement present for his new Workshop and he was over the moon with it. Can't wait to see it up on the wall when the workshop is ready. Thank you and hopefully the orders are smoother now you have fully changed hands.
4 czerwca 2021
Opinia niezależna
Odpowiedź od Neon Beach
Hey Jennifer, thanks for your kind review - enjoy your sign, and feel free to tag us on social media!
Afgelopen augustus een bestelling…
Afgelopen augustus een bestelling geplaatst. Inmiddels 10 maanden(!!!) verder en nog steeds niks mogen ontvangen. Worden steeds minder goed bereikbaar en probeer nog steeds mijn €500 terug te krijgen. Bizar slecht.
4 czerwca 2021
Opinia niezależna
Same old pathetic reply - but no resolution
Appalling company to deal with - absolutely no ethics at all regarding how they treat their customers. I placed an order with them on the 2nd of October 2020, however nine months later and many emails, no neon and no refund! This will take a county court judgment to resolve as they have no interest in dealing with the end customer.
Having seen the generic response that is almost identical to those received many times before, it confirms that there is no ethical trading evident in this company. All the solutions suggested negate them from actually refunding the money taken, just further excuses and another fictional story on how they have changed. Why these have been allowed to trade again, just shows how weak the regulation is in the UK - Don't use this company you won't get what you ordered.
3 czerwca 2021
Opinia niezależna
Odpowiedź od Neon Beach
Hi Steven - We’re very sorry about your poor experience shopping with us.
Just to provide a little bit of context, on 15th March 2021, the Neon Beach brand was bought out of administration and is now under new ownership. We are aware that you and many other customers did not have orders fulfilled prior to our involvement in Neon Beach, and as a matter of priority we are committed to helping you achieve a refund or process your original order. These are the different remedies available to you if you haven’t already come to a resolution.
1. Obtaining a refund from a Debit Card
If payment was made with a debit card within the last 180 days, customers can contact their bank directly to make a ‘chargeback’ claim, which will be processed very quickly.
If you placed the order over 180 days ago or if you would like us to help you with this chargeback process, please let us know through help@neonbeach.com.
2. Obtaining a refund from a Credit Card
If payment was made by credit card, customers should contact their card company and make a claim under Section 75 of the Consumer Credit Act 1974. Customers have a statutory right to claim this money in this way for up to 6 years.
Again, if you encounter any difficulty and you would like us to help you with this process, please let us know through help@neonbeach.com.
3. Processing your original order.
If you would like us to process your original order, please contact us through help@neonbeach.com, quoting your order number in the subject line.
We are aware of the major difficulties you’ve had dealing with Neon Beach in the past and we’re committed to getting you a swift and satisfactory resolution - so please don’t hesitate to get in touch.
Thanks,
Neon Beach
My sign arrived and is absolutely…
My sign arrived and is absolutely perfect! I love it, it brings a fun, happy and inclusive party feel to our kitchen space "Stay a While" in hot pink! YASSS!
2 czerwca 2021
Opinia niezależna
Odpowiedź od Neon Beach
Hey Evie, thanks for your kind review - enjoy your sign and feel free to tag us on social media!
The neon sign's quality is crazy good
The neon sign's quality is crazy good. Definitely worth the price 🥰 will defs buy again :)
31 maja 2021
Opinia niezależna
Odpowiedź od Neon Beach
Hey Lowkey, thanks for your kind review - enjoy your sign, and feel free to tag us on social media!
Order from Christmas has still not…
I take it all back after 7 months my sign has now arrived...
The support team also reply to all my emails in a timely fashion so can knock them...
I honestly thought this site was a scam. This was far from a straight forward transaction but Neon Beach came through in the end.
30 maja 2021
Opinia niezależna
Odpowiedź od Neon Beach
Hi William - We’re very sorry about your poor experience shopping with us.
Just to provide a little bit of context, on 15th March 2021, the Neon Beach brand was bought out of administration and is now under new ownership. We are aware that you and many other customers did not have orders fulfilled prior to our involvement in Neon Beach, and as a matter of priority we are committed to helping you achieve a refund or process your original order. These are the different remedies available to you if you haven’t already come to a resolution.
1. Obtaining a refund from a Debit Card
If payment was made with a debit card within the last 180 days, customers can contact their bank directly to make a ‘chargeback’ claim, which will be processed very quickly.
If you placed the order over 180 days ago or if you would like us to help you with this chargeback process, please let us know through help@neonbeach.com.
2. Obtaining a refund from a Credit Card
If payment was made by credit card, customers should contact their card company and make a claim under Section 75 of the Consumer Credit Act 1974. Customers have a statutory right to claim this money in this way for up to 6 years.
Again, if you encounter any difficulty and you would like us to help you with this process, please let us know through help@neonbeach.com.
3. Processing your original order.
If you would like us to process your original order, please contact us through help@neonbeach.com, quoting your order number in the subject line.
We are aware of the major difficulties you’ve had dealing with Neon Beach in the past and we’re committed to getting you a swift and satisfactory resolution - so please don’t hesitate to get in touch.
Thanks,
Neon Beach
NEVER RECEIVED MY ITEMS!
NEVER RECEIVED MY ITEMS!! ITS BEEN 6 MONTHS!! IVE STILL HAVEN'T RECEIVED MY ITEMS!!!! DO NOT BUY!!!!!
30 maja 2021
Opinia niezależna
Odpowiedź od Neon Beach
Hi Eileen - We’re very sorry about your poor experience shopping with us.
Just to provide a little bit of context, on 15th March 2021, the Neon Beach brand was bought out of administration and is now under new ownership. We are aware that you and many other customers did not have orders fulfilled prior to our involvement in Neon Beach, and as a matter of priority we are committed to helping you achieve a refund or process your original order. These are the different remedies available to you if you haven’t already come to a resolution.
1. Obtaining a refund from a Debit Card
If payment was made with a debit card within the last 180 days, customers can contact their bank directly to make a ‘chargeback’ claim, which will be processed very quickly.
If you placed the order over 180 days ago or if you would like us to help you with this chargeback process, please let us know through help@neonbeach.com.
2. Obtaining a refund from a Credit Card
If payment was made by credit card, customers should contact their card company and make a claim under Section 75 of the Consumer Credit Act 1974. Customers have a statutory right to claim this money in this way for up to 6 years.
Again, if you encounter any difficulty and you would like us to help you with this process, please let us know through help@neonbeach.com.
3. Processing your original order.
If you would like us to process your original order, please contact us through help@neonbeach.com, quoting your order number in the subject line.
We are aware of the major difficulties you’ve had dealing with Neon Beach in the past and we’re committed to getting you a swift and satisfactory resolution - so please don’t hesitate to get in touch.
Thanks,
Neon Beach
Do NOT buy from this company
I’ve had a terrible experience with neon beach. I purchased a light last September (almost a year ago) for over £300! After a few weeks of the light not being dispatched I emailed customer service and they said it was all ready and waiting in the warehouse and This went on for months and months. I emailed constantly and they could never offer an reason. Unfortunately I had to resort to suing this company and wrote a seven day letter which they did not even respond to. A couple months later they came over “new management” and we received an email saying they could make my light now and I agreed however they then said they actually couldn’t make it in the size I ordered and would have to split it into 3 parts! I said no and asked for a refund. It has been weeks now and I’m still waiting. This is not acceptable
30 maja 2021
Opinia niezależna
Would order a sign again very friendly…
Would order a sign again very friendly customer service. Easy to work with!
28 maja 2021
Opinia niezależna
Odpowiedź od Neon Beach
Hey Rachel, thanks for your kind review - enjoy your sign, and feel free to tag us on social media!
I nervously ordered this thinking it…
I nervously ordered this thinking it may be a bit naff and of poor quality. I was absolutely delighted when it arrived. Great quality - absolutely love it!
28 maja 2021
Opinia niezależna
Odpowiedź od Neon Beach
Hey Alison, thanks for your kind review - enjoy your sign, and feel free to tag us on social media!
SCAM COMPANY WRITING FAKE REVIEWS.
27 maja 2021
Opinia niezależna
Odpowiedź od Neon Beach
Hi Joseph,
Our number one priority right now is to help customers like you.
Neon Beach is now under new management, for any concerns please email support@neonbeach.com and we’ll ensure to provide a resolution asap.
We appreciate your patience.
NB Team
The product in it self is beautiful and…
The product in it self is beautiful and I love it so much! But it took 6 months to come because of a problem with the company. My last review on this website was 1 star and I wished I could delete it because the beautiful service I received fixed all the problems from the past! I was nice to them because I knew they were under a new ownership and it was not there fault. Legally I think they could say it was not there fault, that it was the last owner and just say sorry there is nothing we can do but instead they are trying really hard to fix the last owner mistakes and thats why I am writing here a nice review. I contacted them saying what was going on and they were so nice and I received my sign in 2-3 weeks after that! I even received a follow up email asking me if i liked it and if it was working well wich did a big difference on how I see the company now compared to a few months ago.. props to them for the beautiful customer service and how they are fixing problems that are not there fault!
26 maja 2021
Opinia niezależna
Odpowiedź od Neon Beach
Hey Oceane,
Thanks for your kind review - your recommendation means a lot to us and we continuously draw from this feedback to improve our products and our overall customer experience. Enjoy your sign, please don`t forget to tag us on social media and leave a positive note.
NB Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.