Neon Beach Recenzje 

5550
•
Wynik TrustScore: 2 na 5

2,0

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Neonbeach Mannheim. Bei ca 37 Grad Außentemperatur- heißester Tag des Jahres? 🥵wird nachgefragt,ob man denn die Klimaanlage im Toilettenbereich anschalten könne -da auch draußen 0 Abkühlung,kein Spr... Zobacz więcej

Oceniono na 1 z 5

Würde gerne garkein Stern geben. Es werden Decken an bestimmte Gäste ausgegeben, fragt man dann nach, bekommt man gesagt es gäbe keine. Nach ein einhalb Stunden warten auf sein 40€ essen bekommt m... Zobacz więcej

Oceniono na 1 z 5

Cm1014 number, Ordered December 4 weeks later this piece of cheap crap in a led strip bit of plastic passed as neon, left a review on here , got a phone call off guy to drop review and the would... Zobacz więcej

Oceniono na 4 z 5

After months of emailing back and forth... the new team at Neon Beach have been extremely helpful. We were offered a refund or continue to process order and they promised delivery within three wee... Zobacz więcej

Reakcja na opinię

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Napisane przez firmę

Neon Beach is here to make life bright with high quality LED neon signs. We believe in vibrant statement pieces for every space, whether it’s a small corner of your home or a standout piece for your business. With hundreds of unique, trend-led designs (and the option to create a bespoke piece) you’re guaranteed to find something you love. Time to get inspired….


Dane kontaktowe

2,0

Słaba

Wynik TrustScore: 2 na 5

6 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,0

Wszystkie recenzje

(5550)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Brilliant service

Brilliant service, arrived quickly. Would recommend.

26 maja 2021
Opinia niezależna
Logo Neon Beach

Odpowiedź od Neon Beach

Hey Amy, thanks for your kind review - enjoy your sign and feel free to tag us on social media!

Oceniono na 5 z 5

Love the sign

Love the sign! they are sooo cool and easy to set up. Came in like 3 days as well.

24 maja 2021
Opinia niezależna
Logo Neon Beach

Odpowiedź od Neon Beach

Hey Allirah, thanks for your kind review - enjoy your sign and feel free to tag us on social media!

Oceniono na 5 z 5

The product arrived much quicker then…

The product arrived much quicker then expected and is absolutely perfect. I especially liked the update emails which told me how the signs are made.

I bought the sign for my wedding but will re-use it as house decoration after. This sign can be dimmed and turned off and on with a remote which is such a handy feature!

I would definitely recommend this company and it’s high quality products.

24 maja 2021
Opinia niezależna
Logo Neon Beach

Odpowiedź od Neon Beach

Hey Liz, thanks for your kind review - enjoy your sign and feel free to tag us on social media!

Oceniono na 4 z 5

Bought a 17th bday prezzie for my…

Bought a 17th bday prezzie for my neice. She was delighted with it. Good communication and excellent afer care when I had a query about a wire.
Great can't fault the product or process.Not the cheapest but seemed good quality. Only negative thing is the amount of emails I still get, I'm all for marketing a business but once a month updates about new products or offers would suffice. I would buy again should I ever want a neon sign.

23 maja 2021
Opinia niezależna
Logo Neon Beach

Odpowiedź od Neon Beach

Hey Julie, thanks for your kind review - enjoy your sign and feel free to tag us on social media.

Oceniono na 5 z 5

Excellent product and customer experience

I have to admit that I was a little sceptical about ordering from Neon Beach as I'd seen some bad reviews, however they offered the sign that I wanted at a reasonable price so I took the plunge prepared to deal with any issues if needed.
The whole process was actually very smooth, communication from the company was very good and it managed my expectations as to when my order would arrive and that it may come from China. There was also a warning that delivery could take longer due to covid
My order did come from China but was dispatched within a couple of days and I received a fedex tracking link straight away. In my order confirmation I was warned it could take 6 weeks however I ordered on 4th May, it was dispatched on the 11th and received on the 18th May with no additional customs charges ( neon beach do explain extra charges may occur which they will refund)
The sign itself is excellent, I've only had it a few days so can't comment on long term use however it is good quality, was packaged very well and looks great. It comes with a dimmer and remote control that offers variations of light strength and animation, flashing etc.
I am really happy with my purchase and pleasantly surprised with how smooth the whole process was considering some of the earlier reviews, however I would absolutely order from Neon beach again

21 maja 2021
Opinia niezależna
Logo Neon Beach

Odpowiedź od Neon Beach

Hey Helen,

Thanks for your kind review - your recommendation means a lot to us and we continuously draw from this feedback to improve our products and our overall customer experience. Enjoy your sign, please don`t forget to tag us on social media and leave a positive note.

NB Team

Oceniono na 5 z 5

#30905

Second time purchasing from Neon Beach, arrived quicker than I thought it would but was prepared to wait happily if it took longer. My light works great and looks great, the only criticism I have is that my first neon had a better receiver for the remote as it was smaller and more modern, but aside from this I'm really pleased with it. Thanks again Neon Beach!

20 maja 2021
Opinia niezależna
Logo Neon Beach

Odpowiedź od Neon Beach

Hey Antonia, thanks for your kind review - enjoy your sign, and feel free to tag us on social media!

Oceniono na 4 z 5

Better company now

So, I had been waiting around one year for my neon sign to arrive but it never did. I emailed the old company around 90 times only to hear their reasons why they couldn’t dispatch the sign- so I stopped sending the emails because I just accepted that I’d been scammed. It was only recently that I became aware from other customers that neon beach had changed owners and that the “new” neon beach where honouring all previous orders that were not completed either in refund form or actual product. I explained to the new company that i wanted the refund as there were no signs I wanted and so they quickly refunded me the money. I urge anybody that has been scammed by the old neon beach to request a refund from the new company- you do get your money back in the end. 5 stars for the new company, 0 for the old one.

20 maja 2021
Opinia niezależna
Logo Neon Beach

Odpowiedź od Neon Beach

Hey Liberty,

Thanks for your kind review - your recommendation means a lot to us and we continuously draw from this feedback to improve our products and our overall customer experience.

NB Team

Oceniono na 1 z 5

I followed their device bout getting a…

I followed their device bout getting a refund via their card processing service and I have heard nothing...too late to claim money back from bank ...what a terrible company and if what they said happened in March why when I had many emails with them was I never told ...
I am sure some People have had good products from them but I was left £170 out of pocket

19 maja 2021
Opinia niezależna
Logo Neon Beach

Odpowiedź od Neon Beach

Hi P Bowley,

The new management took effect mid-February 2021 which is no longer under MK Brands, it’s a totally different ownership.

We are happy to say most of the affected orders have now either continued into production or have been fully refunded, and New orders are now progressing as normal.

If your order hasn't been produced yet, please contact support@neonbeach.com to help you either a) achieve a refund or b) process your original order as soon as possible.

Oceniono na 1 z 5

So many fake reviews

So many fake reviews! I have never been so scammed by a company before. This was supposed to be a birthday present for myself, and I spent so much money for nothing. Literally nothing. At least with any credible company, they’d communicate widely instead of an automated message every time someone comments something here! I don’t want a refund from my bank mind you (the fact they refuse to give you the refund yourself and make you file a claim with your bank is gross) or they could at least offer to get your product to you. At this point I’m disgusted. It’s been 9 months! Why accept the orders and the MONEY if you simply couldn’t produce after the start of the pandemic? And on top of that pay for fake reviews so the bad ones are buried. It’s clear you’re still happy to take money for all of this nonsense.

19 maja 2021
Opinia niezależna
Logo Neon Beach

Odpowiedź od Neon Beach

Hi Bri,

The new management took effect mid-February 2021 which is no longer under MK Brands, it’s a totally different ownership.

We are happy to say most of the affected orders have now either continued into production or have been fully refunded, and New orders are now progressing as normal.

If your order hasn't been produced yet, please contact support@neonbeach.com to help you either a) achieve a refund or b) process your original order as soon as possible.

Oceniono na 5 z 5

4 months later, it comes

Hey, i have written many (bad and good) reviews on this page already. And I read all of them. It’s because that’s what NeonBeach does to us ..!
My first sign was ordered in March 2020 and arrived in July 2020. My second sign I ordered in January 2021 and arrived yesterday. It took me 5 angry emails this time, and it seems they only start making the sign after you threaten them, but then it takes 4 weeks and it’s there. And i am really happy with the results. It would be nice if we could post photos here, so i could proof it. I lost hope in NeonBeach many times but I do want to point out that it is not 100% scam, it just takes time and effort. Liesbeth

19 maja 2021
Opinia niezależna
Logo Neon Beach

Odpowiedź od Neon Beach

Hey Liesbeth,

Thanks for your kind review - your recommendation means a lot to us and we continuously draw from this feedback to improve our products and our overall customer experience. Enjoy your sign, please don`t forget to tag us on social media and leave a positive note.

NB Team

Oceniono na 4 z 5

Clarity for all the negative reviews on here

I ordered my signs in November and Neon Beach had a back log of orders which they explained in a company statement in January as a new company. Trying to get in contact with them was a nightmare as they were understaffed and had taken on too much work hence all the negative reviews about signs being delivered way later than expected or not even at all. So why the positive review? They now have a support team at every stage that were great through the refund process - all reviews of people who decided to keep their signs have been really positive. Summary - they are an honest start up company that took on too much work that are back on top of it with a 3 week turnaround.

18 maja 2021
Opinia niezależna
Logo Neon Beach

Odpowiedź od Neon Beach

Hey Thomas,

Thanks for your kind review - your recommendation means a lot to us and we continuously draw from this feedback to improve our products and our overall customer experience.

NB Team

Oceniono na 1 z 5

This has to be up there with the worst…

This has to be up there with the worst customer experience of any kind that we have ever experienced! This company must be borderline a scam organisation!? I would recommend to STAY AWAY from using! Purchased a sign back in November, got loads of excuses then still no sign to this day. We have asked for money back etc and then we just get the silent treatment on all platforms. It is literally daylight robbery and a disgrace that honest hard working people have been stollen from by this lot!

18 maja 2021
Opinia niezależna
Logo Neon Beach

Odpowiedź od Neon Beach


Hi SDR - We’re very sorry about your poor experience shopping with us.

Just to provide a little bit of context, on 15th March 2021, the Neon Beach brand was bought out of administration and is now under new ownership. We are aware that you and many other customers did not have orders fulfilled prior to our involvement in Neon Beach, and as a matter of priority we are committed to helping you achieve a refund or process your original order. These are the different remedies available to you if you haven’t already come to a resolution.

1. Obtaining a refund from a Debit Card
If payment was made with a debit card within the last 180 days, customers can contact their bank directly to make a ‘chargeback’ claim, which will be processed very quickly.

If you placed the order over 180 days ago or if you would like us to help you with this chargeback process, please let us know through help@neonbeach.com.

2. Obtaining a refund from a Credit Card
If payment was made by credit card, customers should contact their card company and make a claim under Section 75 of the Consumer Credit Act 1974. Customers have a statutory right to claim this money in this way for up to 6 years.

Again, if you encounter any difficulty and you would like us to help you with this process, please let us know through help@neonbeach.com.

3. Processing your original order.
If you would like us to process your original order, please contact us through help@neonbeach.com, quoting your order number in the subject line.

We are aware of the major difficulties you’ve had dealing with Neon Beach in the past and we’re committed to getting you a swift and satisfactory resolution - so please don’t hesitate to get in touch.

Thanks,
Neon Beach

Oceniono na 5 z 5

Great company

What an easy experience and they kept me updated every step of the way. Most importantly the sign looks great!

17 maja 2021
Opinia niezależna
Logo Neon Beach

Odpowiedź od Neon Beach

Hey Jonathan, thanks for your kind review - enjoy your sign and feel free to tag us on social media!

Oceniono na 5 z 5

Fantastic Service!

Neon Beach have been fantastic at communicating the whole way from ordering to delivery. The product I have received is really great quality and exactly as described. It was also delivered quicker than expected which is great!

17 maja 2021
Opinia niezależna
Logo Neon Beach

Odpowiedź od Neon Beach

Hey Lucy, thanks for your kind review - enjoy your sign and feel free to tag us on social media!

Oceniono na 5 z 5

fast service

fast service. perfect communication. good quality. and the sign was soooo nice!!

17 maja 2021
Opinia niezależna
Logo Neon Beach

Odpowiedź od Neon Beach

Hey Birgit, thanks for your kind review - enjoy your sign and feel free to tag us on social media!

Oceniono na 5 z 5

Absolutely in love with my sign

Absolutely in love with my sign, bought for my little girls bedroom and I couldn’t be more pleased. Kept me informed all the way through and delivery was speedy and accurate, can’t wait to buy more

17 maja 2021
Opinia niezależna
Logo Neon Beach

Odpowiedź od Neon Beach

Hey Tammy, thanks for your kind review - enjoy your sign and feel free to tag us on social media!

Oceniono na 1 z 5

To flee absolutely!

I advise you not to buy from this site! I ordered over $1000 worth in September 2020, I still haven't received my purchases!

16 maja 2021
Opinia niezależna
Logo Neon Beach

Odpowiedź od Neon Beach

Hi Jeremy - We’re very sorry about your poor experience shopping with us.

Just to provide a little bit of context, on 15th March 2021, the Neon Beach brand was bought out of administration and is now under new ownership. We are aware that you and many other customers did not have orders fulfilled prior to our involvement in Neon Beach, and as a matter of priority we are committed to helping you achieve a refund or process your original order. These are the different remedies available to you if you haven’t already come to a resolution.

1. Obtaining a refund from a Debit Card
If payment was made with a debit card within the last 180 days, customers can contact their bank directly to make a ‘chargeback’ claim, which will be processed very quickly.

If you placed the order over 180 days ago or if you would like us to help you with this chargeback process, please let us know through help@neonbeach.com.

2. Obtaining a refund from a Credit Card
If payment was made by credit card, customers should contact their card company and make a claim under Section 75 of the Consumer Credit Act 1974. Customers have a statutory right to claim this money in this way for up to 6 years.

Again, if you encounter any difficulty and you would like us to help you with this process, please let us know through help@neonbeach.com.

3. Processing your original order.
If you would like us to process your original order, please contact us through help@neonbeach.com, quoting your order number in the subject line.

We are aware of the major difficulties you’ve had dealing with Neon Beach in the past and we’re committed to getting you a swift and satisfactory resolution - so please don’t hesitate to get in touch.

Thanks,
Neon Beach

Oceniono na 4 z 5

It took 7 months to arrive but absolutely gorgeous sign

It took 7 months to arrive with dozens of emails back and forth, but it arrived yesterday, and it's beautiful, it was worth the wait, but it shouldn't have taken this long.

15 maja 2021
Opinia niezależna
Logo Neon Beach

Odpowiedź od Neon Beach

Hey,

Thanks for your kind review - your recommendation means a lot to us and we continuously draw from this feedback to improve our products and our overall customer experience. Enjoy your sign, please don`t forget to tag us on social media and leave a positive note.

NB Team

Oceniono na 1 z 5

Absolutely disgrace of a business

Absolutely disgrace of a business. I have reported them to both the ombudsman and the police as I suspect they are trading fraudulently. I made my order in mid February, chased up on it at the beginning of May to be told manufacturing had not yet started. I was told the original company had gone into administration and there was a new management team in place. I demanded a refund and have been repeatedly told to ‘bear with them’ whilst they process it. That was 15 days ago. This is not difficult. They clearly don’t have the money. It is also suspicious that you cannot contact anyone by phone. It is all by email. I cannot urge you strongly enough to avoid this company.

15 maja 2021
Opinia niezależna
Logo Neon Beach

Odpowiedź od Neon Beach

Hi Jennifer,

The new management took effect mid February 2021 which is no longer under MK Brands, it’s totally different ownership.

We are happy to say most of the affected orders have now either continued into production or have been fully refunded, and New orders are now progressing as normal.

If your order hasn't been produced yet, please contact support@neonbeach.com to help you either a) achieve a refund or b) process your original order as soon as possible.

Oceniono na 5 z 5

Received my sign sooner than expected…

Received my sign sooner than expected and I am very happy with the product. Looking at another sign now. Very happy to recommend.

15 maja 2021
Opinia niezależna
Logo Neon Beach

Odpowiedź od Neon Beach

Hey Mark, thanks for your kind review - enjoy your sign, and feel free to tag us on social media!

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