Neon Beach Recenzje 

After ordering my sign over a year ago I had given up hope of it ever arriving but since neon beach has been took over the new owners have been most helpful and have managed to sort my order out and it got delivered this morning sooner than expected. It looks great, thank you for your help

Really good value neon. That’s us just bought our second one.

I can fully understand why people have written some poor reviews regarding Neon Beach, it's clear they have had some serious issues over the last coupe of years, however its all about how you deal with the problem.
Its fair to say that I have had to wait a very long time for my neon sign. I emailed the customer service team on a regular basis, RJ was my contact, I could have had a refund at anytime, but RJ was so polite and explained what was going on, I was in no rush for my neon sign, so I decided to wait. I was assured everything was fine and I will get my sign.
I did get my sign and its superb definitely worth the wait, as a sign of good will on my part Im going to purchase another item from them. If anyone has anything outstanding, just email them and they will respond. I cant give Neon Beach 5 stars, but 4 is very generous, this rating is based on the product I purchased, and the communication that RJ provided. I would recommend Neon Beach, but of you're unsure email the team and find how long you might have to wait.
Good luck to the team and well done on turning things around.

RJ was super helpful and always replied to me very quickly. The team did a brilliant job designing the the bespoke light based around our initial concept. The production took much longer than quoted but they kept in touch and even refunded some of the cost as a compensation for the time delay. Very fair. We received our light and absolutely love it.

NEVER PURCHASE FROM NEON BEACH!!! CHOOSE ANY OTHER COMPANY!! If I could give -10 I would. I received my first sign came 4 months after ordering even though they specified about 2 weeks. The sign looked nothing like the picture not even the same font and the signs writing was covering one of the holes on the acrylic backing so it couldn’t be attached to the wall properly. When enquiring they said I couldn’t have a refund only a new item, the next one came again months later and was a different colour, the writing was all different sizes and not in line and has glue all over it, at this point nearly a year later I just wanted me money back. EVERY excuse they could think of passing me from person to person it took me months to get to a point where I thought I was getting a refund and then they made up a story saying I’d made the hole in the acrylic and put it in the wrong place even though I have unboxing pictures and they sent the fixtures for it to go in the wall, said they’d gone into liquidation, people didn’t work there, covid, their policies didn’t match their excuses it says they give refunds for faulty products and they refused. Nearly 2 years later and over 50 emails later and still no refund, they’re still trying to get people to buy there products so please DO NOT BUY FROM THEM!!!!!

Our sign arrived in the time period given and was very well wrapped and secure. Very good quality sign. Unfortunately we decided we would like a larger size. The customer service when arranging a refund was exceptional. I would not hesitate to recommend Neon Beach.

Great quality signs.

Happy that the products arrived smoothly on time. They really are a perfect gift to friends & family

I would highly recommend this company they full filled the order that the previous owners did not . Their customer service was great they answered all contacts promptly and politely and the sign was delivered within the given time frames and of a high quality

I have not received my order for over 1 year! This company is a pure scam artist. They make these in China and therefore not legally obliged to fulfil orders. Avoid these people like the Covid and never buy from them. The company's support guy EDUARDO is a joke and continuously keeps fobbing me off to avoid delivering my neons or issuing a refund. See his email below.

On Thu, Apr 22, 2021 at 12:47 PM
Hi Leon,

I can see it's in the next batch to be paid out, sorry for the delay as I can see it's been some days now since you provided us your details.

The finance team does this in batches and I hope it'll be done in the next couple of days, sorry for the further inconvenience, but yes it's coming.

-Eduardo
Neon Beach

Check out the date on the email, and still no refund and 3 missing orders! AVOID AVOID AVOID!

Great product and service. Replaced a slightly faulty sign with no hassle or fuss.

Excellent customer service! Had N issue with my order quickly rectified. Brilliant company.

SCAM COMPANY. THAT IS ALL

I ordered my sign in early November with intentions of getting It before December 21st. I just got It today January 10th. Although It was long than was estimated, I was in contact with their customer service and they were great with responding quickly and politely explained where my order was in the process. They were great and the product is amazing. Built well, lights up the whole room & is light enough to hang without looking junky. Very Sleek and beautiful, would
Buy again!!

Placed my order in September 2020 - was promised for months and months that the sign would arrive.
The company went into administration and I was told to contact my bank.

My bank said because it had passed the 120 day visa refund limit there was nothing they could do.

Informed Neon Beach who said they would fulfil the order or refund. Chose a refund and was waiting to hear from them. This was September 2021 - a year after placing my order.

No response for 4 months - absolutely shocking.

RJ at Neon Beach is the most thorough and prompt customer service representative I have had the pleasure of working with. He helped customize a sign with my husband’s logo. He was open to helping work with dimensions different styles of lighting. The sign came within a few weeks of ordering, shipping and production were both super fast! We have received tons of compliments on the sign and have referred many people to your company. Thanks again, the sign exceeded expectations!!

I had an issue with my order which was resolved with in a very generous way. Customer service was polite and attentive. I probably would not have used them had I seen the reviews first but I thought I would post my experience.

This company is fraudulent and I’m disappointed to see they’re still operating. I was refunded the money for a sign by my credit card company.
This is the only way to get money back.
Don’t order anything it really is a scam.
The story about them being taken over by a new company is a standard line they’ve been using and if you look into the details nothing ties up.
Pure scam, make sure you report them because they shouldn’t still be operating.

Only a little delay in the delivery, for the rest everything was perfect (and the neon is so cool!!)

Ordered a sign from them two weeks ago and it was saying it was going to take three weeks so I’m really happy about that.

When I got the sign I noticed that the design was a little off and so I emailed and like that they got in touch back so fast and they where very apologetic about it and refunded %20 of what I paid for.

Very nice company

also thank RJ for sorting that out for me

Love our new sign. Order was very fast and arrived earlier than expected. Throughout waiting time received regular updates. Very well packed. Easy to put up in the wall. Already thinking if ordering another sign. Definitely recommend!