Neon Beach Recenzje 

5550
•
Wynik TrustScore: 2 na 5

2,0

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Neonbeach Mannheim. Bei ca 37 Grad Außentemperatur- heißester Tag des Jahres? 🥵wird nachgefragt,ob man denn die Klimaanlage im Toilettenbereich anschalten könne -da auch draußen 0 Abkühlung,kein Spr... Zobacz więcej

Oceniono na 1 z 5

Würde gerne garkein Stern geben. Es werden Decken an bestimmte Gäste ausgegeben, fragt man dann nach, bekommt man gesagt es gäbe keine. Nach ein einhalb Stunden warten auf sein 40€ essen bekommt m... Zobacz więcej

Oceniono na 1 z 5

Cm1014 number, Ordered December 4 weeks later this piece of cheap crap in a led strip bit of plastic passed as neon, left a review on here , got a phone call off guy to drop review and the would... Zobacz więcej

Oceniono na 4 z 5

After months of emailing back and forth... the new team at Neon Beach have been extremely helpful. We were offered a refund or continue to process order and they promised delivery within three wee... Zobacz więcej

Reakcja na opinię

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Napisane przez firmę

Neon Beach is here to make life bright with high quality LED neon signs. We believe in vibrant statement pieces for every space, whether it’s a small corner of your home or a standout piece for your business. With hundreds of unique, trend-led designs (and the option to create a bespoke piece) you’re guaranteed to find something you love. Time to get inspired….


Dane kontaktowe

2,0

Słaba

Wynik TrustScore: 2 na 5

6 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,0

Wszystkie recenzje

(5550)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Absolutely love the sign I ordered

Absolutely love the sign I ordered. Unfortunately the first one I was sent had a fault and customer service arranged a replacement to be sent. Very personable service and the end product is exactly what I wanted!

24 maja 2022
Opinia niezależna
Oceniono na 1 z 5

Bought 3 signs and waited 8 months to…

Bought 3 signs and waited 8 months to receive them.. contacted the company, they ignored me often but when they did reply they refused to refund snd asked me to contact my bank. My bank can refund me within 90 days only, so it took me another 3-8 months to actually get the money back under fraudulent case.

I understand the management “changed” but my last contact with the company was after march 15. So did it change, I wonder!

10 maja 2022
Opinia niezależna
Logo Neon Beach

Odpowiedź od Neon Beach

Hi,

Thank you for writing us a review.

We have been doing our best to sort out the unfulfilled orders from the previous management. But if we still fell short; we do apologize.

I understand you were able to dispute the charge through your credit card company. If you could still provide us with your details, I'd be happy to look at what happened and see what else we can do to make up for this inconvenience.

Please send us a message at support@neonbeach.com.

I look forward to hearing from you.

Thank you
RJ

Oceniono na 5 z 5

Very Happy customer 😊

I absolutely love my neon beach sign it looks so from my dance studio and has a gorgeous pink glow that looks so beautiful 💕💕💕 I will definitely be ordering more.. great quality and so affordable unlike a lot of other companies!!

Thank you so much!

30 kwietnia 2022
Oceniono na 1 z 5

SCAM!!!!!

Took our money and failed to deliver. This is a scam. Had to recover costs through credit card company

28 kwietnia 2022
Opinia niezależna
Logo Neon Beach

Odpowiedź od Neon Beach

Hi Robin,

We appreciate your time leaving us a review.

Really sorry to hear the journey you have had previously. Just to provide a little bit of context, on 15th March 2021, the Neon Beach brand was bought out of administration and is now under new ownership.

We are aware that you and many other customers did not receive your orders in the timeframe provided prior to our involvement in Neon Beach, and as a matter of priority we are committed to helping those affected customer resolve this matter.

I understand you were able to dispute the charge through your credit card company. If you could please provide us your details, our team would be more than happy to reach out to you and see how else we can make up for the inconvenience.

Thank you
RJ

Oceniono na 1 z 5

Poorly made sign, returned the sign but still waiting on a refund.

I ordered a custom sign of our logo to go in the studio. This was an order of over £600. When the sign arrived, part of the logo didn't look anything like our logo. When I contacted them about it, they told me they were unable to make it look the same as the proof they had sent over to me.
Instead of telling me this before making it, they just went ahead with it, did a poor job and sent it to me with no pre-warning or mention of the error.
After numerous emails back an forwards they agreed to refund me for the sign once it was returned.

They received the returned sign on April 11th. I haven't received any refund. I have emailed them and contacted them via their website, just to be ignored. So I have no sign and am over £600 down.

Terrible company, I do not recommend!

28 kwietnia 2022
Opinia niezależna
Logo Neon Beach

Odpowiedź od Neon Beach

Hi Chloe,

Thanks for taking the time to leave us a review.

We cannot guarantee a 100% exact replica of the designs, especially since they're handmade and not machine created. We could recreate the designs as approved by our customers but only to a point where we stay true to the original design's concept, within the possibilities of human capacities.

However, I also understand that it should have been communicated clearly before the the start of production so we could have prevented this issue. We are sorry for the inconvenience.

I can see the refund has finally been processed. One of the team will reach out to you to confirm this and also to check what else we can do to make up for the inconvenience.

Kind regards,
RJ

NeonBeach Team

Oceniono na 5 z 5

SUPERB.

This is my third purchase from NEON BEACH and they honestly score 10/10 on every count.
Packaging 10/10
Quality 10/10
Most importantly customer service. This is the best customer service you could wish for 10/10.

28 kwietnia 2022
Opinia niezależna
Oceniono na 5 z 5

Bespoke brilliance.

I made a bespoke order and it was incredible! Exactly what I wanted. Sadly the neon was starting to flicker. Neon Beach customer service was incredible and they sent me a complete replacement. I love it! It's so gorgeous, my sister ordered one after me! Special shout out to RJ who looked after me.

20 kwietnia 2022
Opinia niezależna
Oceniono na 5 z 5

Amazing Neon

This is my 2nd time ordering from Neon Beach, once under the previous ownership and once under the new ownership. Both times the products have been absolutely amazing. The quality is so good and the ease of use of the lights is great. My 1st light came with a remote control and you can dim the brightness and change to make the light flash on many different settings. The 2nd lights came with a switch and 3 light settings but the hardware is a lot more compact which is better. The 2nd experience was more positive in terms of delivery as it was so much quicker. Communication both times has been great. Would definitely order again!

20 kwietnia 2022
Oceniono na 1 z 5

100% Scam

100% Scam. Took almost £600 of my money and sign never came. Stay away people, they will fob you off until the cows come mooing.

Disgusting behaviour.

8 kwietnia 2022
Opinia niezależna
Logo Neon Beach

Odpowiedź od Neon Beach

Hi,

Really sorry to hear the journey you have had previously. Just to provide a little bit of context, on 15th March 2021, the Neon Beach brand was bought out of administration and is now under new ownership.

We are aware that you and many other customers did not receive your orders in the timeframe provided prior to our involvement in Neon Beach, and as a matter of priority we are committed to helping you resolve this matter.

If you could please help us locate your account by providing your order number and best contact number to: support@neonbeach.com and we will contact you to rectify this.

Thank you
RJ

Neonbeach Team

Oceniono na 5 z 5

Things are better together

I ordered a sign as a present for my daughter. She put it away until her renovations were complete so it was 6 months old before we discovered it didn’t work. That was no problem at all. The power unit was replaced even though we didn’t know how or when the problem occurred. Problems often arise, how things are put right is what matters. The firm were easy, pleasant and efficient to deal with……and the sign is gorgeous.

31 marca 2022
Opinia niezależna
Oceniono na 2 z 5

Functionality

I love my neon sign but it doesn't work

18 marca 2022
Logo Neon Beach

Odpowiedź od Neon Beach

Hey Laura,

Thank you for your review and we're sorry to hear this has happened.

RJ from our Customer Services team has reached out to you via email. Please could you kindly check your junk folders also, in order to get this resolved as quickly as possible.

We look forward to hearing from you!

Thank you,

Tom
Neon Beach Team

Oceniono na 5 z 5

Product was excellent

Product was excellent. Exactly what we wanted.
The ordering process was simple and they kept me well informed as to progress of order - manufacture and despatch.
There was an issue with FedEx delivery service meaning there was a delay in delivery time, but it was resolved.

18 marca 2022
Oceniono na 5 z 5

Excellent products

Excellent products, we now have 3 :)

Also excellent aftersales support. We had an issue where our puppy chewed through a cable for the dimmer. We contacted support and they helped identify the product that needed replaced and also replaced it free of charge....superb!

10 marca 2022
Opinia niezależna
Oceniono na 5 z 5

Valued customer with great customer service

The order process is very easy to follow and the customer service team are brilliant at getting back to any emails regarding any questions. They emailed me to let me know the product was finished along with some pictures and they wanted to make sure I was satisfied with how it looked before they prepared it for shipping. Overall they made me feel like a valued customer and I’m very happy I stuck with them instead of going to a cheaper, lower quality competitor.

8 marca 2022
Opinia niezależna

Doświadczenie Trustpilot

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