Y'alls escalations department is awesome, everytime we have a problem it gets attention from either Andrej or one of his team and we really appreciate it. Give some of y'alls level 1s a bit more th... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Daisy was the most amazing customer support representative I have ever spoken to. Her dedication to helping me solve the issue I was having with Aloha was something I've never seen before. She called... Zobacz więcej
Reakcja na opinię
When a power outage hit my store. We were not able to go back online. We reached out for help and immediately we were put into spooling and I was educated on what would happen moving forward. Unfortun... Zobacz więcej
Reakcja na opinię
This company signs you up for a contract without your permission, POS system is faulty and does not operate properly. Once you try to cancel you find out and Aloha representative signed you up for a... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today NCR Voyix transforms the stores and restaurants experiences with cloud-based, platform-let SaaS and services capabilities.
Dane kontaktowe
864 Spring St NW, 30308, Atlanta, Stany Zjednoczone
- 1-800-225-5627
- ncrvoyix.com/restaurant
4,4
Doskonała
740 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 20% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I had used Aloha for a very long time…
I had used Aloha for a very long time about 12 years maybe but now it’s going down the hill like never before. Customer service and tech-support are really bad now. I’m thinking of switching over to toast.
22 kwietnia 2026
Opinia niezależna
Do not use this company
This company signs you up for a contract without your permission, POS system is faulty and does not operate properly. Once you try to cancel you find out and Aloha representative signed you up for a 3 year contract. Taking legal action against this company!
1 stycznia 2026
Opinia niezależna
David Montgomery and his team sold me a…
David Montgomery and his team sold me a bill of goods. Lots of promises of significant savings across all sorts of cards. Wrong. My bill went up! David shame on you.
13 października 2025
Opinia niezależna
Service is so slow
Service is so slow. Lose a POS terminal or printer? Call them immediately. First person just acknowledges the issue and starts a case. Takes 3-4 business days before someone calls to ask you to repeat what your problem is. Takes another 3-4 days before they actually send you a quote and request for payment on a replacement. Takes another 3-6 days to actually show up. If it is a POS terminal, then you need to wait another 3-6 days for a tech to come set it up. No one in this company has worked in a restaurant obviously.
16 sierpnia 2025
Opinia niezależna
Odpowiedź od Aloha by NCR Voyix
Hi, this is not the experience we want for our customers. We'd like to follow up on this matter. We will be reaching out to you directly.
The worst experience!!
The worst experience one small business owner never should endure. Have been with Aloha for 14 years. Finally gave in to there new platform. What a disaster!!! Signed contract March 2024 and still to this day I’m fighting with them to make it right. Their customer service is horrible!!! You can’t get a local rep to come see you. There management team in Atlanta just makes promises but never follow thru. All I ask is for them to come on site and see the system they installed. I’ve spent at least 80-100 hours dealing with the installation and the end product is junk!! From the way they installed (they blame on there contracted employee) to the final product that is total crap.
15 marca 2025
Opinia niezależna
Odpowiedź od Aloha by NCR Voyix
Hi, this is not the experience we want for our customers. Our team is looking into this and will be in touch with you shortly to better this.
Odpowiedź od Aloha by NCR Voyix
Thank you for sharing your experience with us. We're glad to hear your issue was resolved in a timely manner by our team.
My issue was diagnosed quickly and the…
My issue was diagnosed quickly and the solution was provided immediately.
19 marca 2025
Odpowiedź od Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
Very easy to do what I needed
15 marca 2025
Odpowiedź od Aloha by NCR Voyix
Thank you for sharing your experience with us. We're glad to hear your issue was resolved in a timely manner by our team.
The tech was outstanding in all areas
The tech was outstanding in all areas. Able to resolve issue quickly. Please with his demeanor.
15 marca 2025
Odpowiedź od Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
Wonderful customer service!
14 marca 2025
Odpowiedź od Aloha by NCR Voyix
Thanks for being a valued customer; we love hearing about your positive experience with our team.
Odpowiedź od Aloha by NCR Voyix
Thanks for sharing, Harley. We love hearing this. We’re glad the team could get the support you needed so you could keep your business running.
Odpowiedź od Aloha by NCR Voyix
Thank you for sharing your experience with us. We're glad to hear your issue was resolved in a timely manner by our team.
Everything was great
5 marca 2025
Odpowiedź od Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team.
My issue was solved quickly in a…
My issue was solved quickly in a professional and courteous manner.
11 marca 2025
Odpowiedź od Aloha by NCR Voyix
Thanks for being a valued customer; we love hearing about your positive experience with our team.
The tech was very professional and…
The tech was very professional and knowledgeable.
He had my issue fixed promptly.
11 marca 2025
Odpowiedź od Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
Muy amable y me ayudó en todo
11 marca 2025
Odpowiedź od Aloha by NCR Voyix
Gracias por compartir su experiencia con nosotros. Nos alegra saber que nuestro equipo resolvió su problema de manera oportuna.
This company is prompt and efficient
This company is prompt and efficient. We have been working with them for over three years. They have been very responsive in meeting our needs.
5 marca 2025
Odpowiedź od Aloha by NCR Voyix
Thanks for sharing, Erica. We love hearing about exceptional experiences for our customers. We’re glad our team could get the support you needed so you could keep your business running.
Rápida resolución del problema.
5 marca 2025
Odpowiedź od Aloha by NCR Voyix
We’re glad the team could get the support you needed so you could keep your business running.
Odpowiedź od Aloha by NCR Voyix
Hi Marc. Thank you for sharing your experience with us. We're glad to hear your issue was resolved in a timely manner by our team.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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