I had a question about my Shared Cost AVC- I'd made an error on an online form and didn't understand the process. I spoke to Katie who was really very helpful and professional. She talked me through t... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was very confused about my AVCs due to having changed employers. Sandra from My Money Matters was really responsive and extremely helpful. She never once made me feel like I was asking a stupid qu... Zobacz więcej
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I have used this service for a couple of years or so and I just wanted to amend my AVC. The system is easy to navigate and very responsive. It took less than 10 minutes from start to conclusion, i... Zobacz więcej
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The reason for contacting Money Matters was because I had several queries. I had a response pretty much straight away from Nirin who picked up my chat. My queries were sorted straight away and my mi... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Dane kontaktowe
First Floor, 5 Fleet Place, EC4M 7RD, London, Zjednoczone Królestwo
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Doskonała
405 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent service.
26 czerwca 2026
Odpowiedź od my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Good contact and communication.
26 czerwca 2026
Odpowiedź od my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Odpowiedź od my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Sandra was helpful
Sandra was helpful, efficient and knowledgeable and answered my questions swiftly and with grace. She ensured that i was able to understand the information and explained anything that i did not understand, she was patient and very pleasant, exactly what one hopes when one contacts Money Matters, she is a credit to the team!
26 czerwca 2026
Odpowiedź od my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Understand what I wanted to do
Understand what I wanted to do, sorted it out quickly, thanks.
26 czerwca 2026
Odpowiedź od my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Excellent customer care
Received a prompt response to my initial query. Friendly and helpful guidance received over a number of exchanges with Sandra and my enquiry sorted. Excellent customer care, very impressed.
25 czerwca 2026
Odpowiedź od my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Katie on the chat was really helpful
Katie on the chat was really helpful. She explained everything to me, it was, after her explanation, painfully obvious, but I was grateful of her help and she didn't make me feel silly for asking!
25 czerwca 2026
Odpowiedź od my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very helpful and informative member of…
Very helpful and informative member of your team
25 czerwca 2026
Odpowiedź od my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Website 0 - Real person support 1
Sandra was excellent with her assistance & updates.
The website could do with reviewing, as it's not obvious how to amend an existing AVC account
25 czerwca 2026
Odpowiedź od my money matters.
Thank you taking the time to leave a review, I am sure that Sandra will be delighted to hear that you enjoyed working with her. We will reach out directly for more information on what you struggled with on the website so we can learn where we can improve!
Sandra was very helpful with booking…
Sandra was very helpful with booking 1-1 with pensions. I explained i was having issues with setting password and i emailed team for support. Sandra sent email i can reset my password which i tried. I emailed requested for another password reset response was quick. I still need to rest my password. Sandra was patient and supportive.
23 czerwca 2026
Odpowiedź od my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Odpowiedź od my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
These webinars are usually very…
These webinars are usually very informative, but I didn't really get much from this one (Feeling financial stress in Silence). It only lasted 10 minutes, so although signposted to a few sites, not a lot of info discussed in detail.
24 czerwca 2026
Opinia niezależna
Odpowiedź od my money matters.
We are sorry to hear that you didn't find the session as useful as you would have liked. We will feed this back to our Webinar team for them to review the session and look for where we can improve in the future. In the meantime, there are lots of other sessions ran on a regular basis that we know you would find useful and informative!
The company were able to give me advice…
The company were able to give me advice about how much money I could add to my shared AVC and how to go about making the changes if I wished to proceed with clear instructions.
24 czerwca 2026
Odpowiedź od my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
very quick response to my query
24 czerwca 2026
Odpowiedź od my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Great Team of professionals
The My Money Matters Team are always professional and helpful. I always feel listened to when I call them and have a positive experience.
24 czerwca 2026
Odpowiedź od my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Odpowiedź od my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Excellent customer service
Today, I called Money Matters for support and had a great experience. The lady I spoke to was professional, calm and very helpful. She listened carefully and explained everything clearly, especially the parts I did not understand. Thank you for the excellent customer service.
22 czerwca 2026
Odpowiedź od my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
The lady I spoke to was very polite...…
The lady I spoke to was very polite and helpful.
She was able to advise me correctly and booked me an appointment with a finance organiser/advisor.
22 czerwca 2026
Odpowiedź od my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Thank you
The member of staff I spoke to couldn't have been more helpful. She was very generous with her time and I didn't feel at all uncomfortable when my laptop decided to be very slow! Thank you. Great service
22 czerwca 2026
Odpowiedź od my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Odpowiedź od my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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