I had a question about my Shared Cost AVC- I'd made an error on an online form and didn't understand the process. I spoke to Katie who was really very helpful and professional. She talked me through t... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was very confused about my AVCs due to having changed employers. Sandra from My Money Matters was really responsive and extremely helpful. She never once made me feel like I was asking a stupid qu... Zobacz więcej
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I have used this service for a couple of years or so and I just wanted to amend my AVC. The system is easy to navigate and very responsive. It took less than 10 minutes from start to conclusion, i... Zobacz więcej
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The reason for contacting Money Matters was because I had several queries. I had a response pretty much straight away from Nirin who picked up my chat. My queries were sorted straight away and my mi... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Dane kontaktowe
First Floor, 5 Fleet Place, EC4M 7RD, London, Zjednoczone Królestwo
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Doskonała
405 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very helpful and informative
Very helpful and informative. Friendly and polite customer service.
29 lipca 2026
Odpowiedź od my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Really helpful and responsive on emails
31 lipca 2026
AVC Advice
The advice/service provided by Kelsey was polite, timely and helpful .......thank you.
30 lipca 2026
Odpowiedź od my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Great Service
My issue was resolved with one message by Katie at MMMs who provided an excellent response.
30 lipca 2026
The lady on the phone was very helpful…
The lady on the phone was very helpful and patient with me getting my account set back up a pleasure to talk to
30 lipca 2026
Odpowiedź od my money matters.
Hello Ricky,
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
First class presentation from Nathan…
First class presentation from Nathan Evans. Very informative.
30 lipca 2026
Opinia niezależna
Great customer service
Great customer service, friendly staff member who answered my questions clearly and made the whole process easy.
30 lipca 2026
Odpowiedź od my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very helpful professional advice…
Very helpful professional advice reassuring answers with a friendly manner.
29 lipca 2026
Odpowiedź od my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
My money matters officer (Sandra) was…
My money matters officer (Sandra) was polite/patient & very informative.
Achieved what outcome I wanted.
Dennis
29 lipca 2026
Odpowiedź od my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Amazing customer service
Amazing customer service, Katie gave me the advice I needed and also made the changes I needed to make on my behalf, this really helped as I didn't want to do the wrong thing
29 lipca 2026
Odpowiedź od my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Really useful presentation about LGPS…
Really useful presentation about LGPS pension scheme and the value of shared AVCs. Thank you!
29 lipca 2026
Opinia niezależna
Odpowiedź od my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Really pleasant and helpful member of…
Really pleasant and helpful member of staff, very concise and easy to understand. A credit to her company.
27 lipca 2026
Odpowiedź od my money matters.
Hello David,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
quick helpful answers to my questions…
quick helpful answers to my questions which resolved my query.
27 lipca 2026
Odpowiedź od my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
I have used this service for a couple…
I have used this service for a couple of years or so and I just wanted to amend my AVC.
The system is easy to navigate and very responsive.
It took less than 10 minutes from start to conclusion, including confirmation that my request has been successfully implemented. Giving me reassurance about my future financial arrangements are in-line with my wishes.
27 lipca 2026
Odpowiedź od my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Efficient and very helpful to get what…
Efficient and very helpful to get what I needed done in a fast and efficient way.
Excellent customer services and very professional.
24 lipca 2026
Odpowiedź od my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Katie was able to answer my question…
Katie was able to answer my question and then took the initiative to offer to resolve my query for me instead of me having to go online and do it myself. This was really appreciated as I was limited with time to do this.
23 lipca 2026
Odpowiedź od my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Odpowiedź od my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Thank you Katie for your patience and…
Thank you Katie for your patience and support in sorting my concern out. What a very efficient service thank you
23 lipca 2026
Odpowiedź od my money matters.
Hello Val,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
really good friendly service
really good friendly service, told me everything I needed to know
23 lipca 2026
Odpowiedź od my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Very informative and easy to…
Very informative and easy to understand. Nick went through the process and explained everything very well. Thank you!
23 lipca 2026
Opinia niezależna
Odpowiedź od my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.