I had a question about my Shared Cost AVC- I'd made an error on an online form and didn't understand the process. I spoke to Katie who was really very helpful and professional. She talked me through t... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was very confused about my AVCs due to having changed employers. Sandra from My Money Matters was really responsive and extremely helpful. She never once made me feel like I was asking a stupid qu... Zobacz więcej
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I have used this service for a couple of years or so and I just wanted to amend my AVC. The system is easy to navigate and very responsive. It took less than 10 minutes from start to conclusion, i... Zobacz więcej
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The reason for contacting Money Matters was because I had several queries. I had a response pretty much straight away from Nirin who picked up my chat. My queries were sorted straight away and my mi... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Dane kontaktowe
First Floor, 5 Fleet Place, EC4M 7RD, London, Zjednoczone Królestwo
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Doskonała
405 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very helpful and knowledgeable operator…
Very helpful and knowledgeable operator (Nirin)went the extra mile to help with my enquiry
6 lipca 2026
Odpowiedź od my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
My questions were answered in a polite…
My questions were answered in a polite and friendly manner. Very good customer service.
3 lipca 2026
Odpowiedź od my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Swift and Courteous
The customer service team dealt with my problem swiftly and courteously and everything was resolved to my satisfaction.
2 lipca 2026
Odpowiedź od my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Nirin was perfect
Nirin was fabulous. He was patient and took his time with me to insure I filled out the application correctly with what I wanted.
Credit to the team.
2 lipca 2026
Odpowiedź od my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Pension / AVC advice
The information that I was looking for regarding my contributions to my pension Nirin was able to provide and assist with that and other queries and he was extremely helpful. Highly recommend.
2 lipca 2026
Odpowiedź od my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Odpowiedź od my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Phone answered quickly and friendly…
Phone answered quickly and friendly operator who was able to help me.
1 lipca 2026
Odpowiedź od my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Very helpful Admin call
Very helpful Admin call. Answered a couple of direct questions and then arranged an appointment with an advisor.
1 lipca 2026
Odpowiedź od my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
The advisor was very supportive
The advisor was very supportive, understanding and knowledgeable. Thank you so much
1 lipca 2026
Odpowiedź od my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Odpowiedź od my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Excellent support from Sandra at MMM
I used the 'text chat' with Sandra today, for some questions regarding an AVC that I have recently taken out. My experience was nothing but positive. I got immediate assistance. Sandra was professional, friendly and supportive. As importantly Sandra was knowledgeable, and able to 'solve' my questions expeditiously. I would 100% recommend a SCAVC with My Money Matters to anyone.. the customer service, webinars, available information and support are exemplary.
1 lipca 2026
Odpowiedź od my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Katie was incredibly helpful
Katie was incredibly helpful, answering my queries and questions with a good, simple. clear explanation.
30 czerwca 2026
Odpowiedź od my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
A Very helpful explanation
Very helpful, well delivered and easy to follow.
30 czerwca 2026
Opinia niezależna
Odpowiedź od my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Odpowiedź od my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Excellent customer service
Prompt replies, full support and helpful advice and service
30 czerwca 2026
Odpowiedź od my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Odpowiedź od my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Excellent service
Emailed the company with a query. Had a quick response to my question and follow up communication was also speedy. They managed to resolve my query very quickly. Excellent customer service.
29 czerwca 2026
Odpowiedź od my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Kelsey was very helpfull and made the…
Kelsey was very helpfull and made the task in hand seem simple. Very polite and dealt with my enquiry propmtly. Excellent work Kelsey!
29 czerwca 2026
Odpowiedź od my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Quick, easy and effective
Spoke with the online web chat for a quick query and was pleasantly surprised with the speed of replies and service. Very quick and effective.
29 czerwca 2026
Odpowiedź od my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.