Had ordered for the first time and the mug had been delivered to my bestie for her birthday but arrived damaged no bubble wrap for protection . Tried to make contact but no response . My bestie’s birt... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Super customer service from Maxwell Sterling, he noticed a wee issue with my order that was my own fault, but recognising that it didn't seem quite right he emailed me saying what he'd spotted and did... Zobacz więcej
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Goods never arrived, there was no guidance at point of sale on how long delivery took. When I checked it said ‘out for delivery’. 11 weeks later nothing arrived, no photo confirming delivery. I contac... Zobacz więcej
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I ordered a personalised mug for 1 of my good colleagues/friend as a gift. There was a cartoon picture of us both with a lovely message. She was absolutely thrilled with it. Fabulous quality, super q... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Welcome to Muggby, your premier destination for personalised mugs and unique gift ideas in the UK! At Muggby.co.uk, we specialise in creating high-quality, customisable ceramic mugs perfect for any occasion, whether it's a cosy morning coffee, a soothing hot chocolate, or any hot beverage you cherish. Our mugs, proudly made in the United Kingdom, feature glossy white exteriors with colourful rims, insides, and handles, making each sip a visually delightful experience. Our commitment to excellence is reflected not only in the vibrant and durable prints of our mugs but also in their practicality – every mug we offer is both dishwasher and microwave safe. We've conducted rigorous product safety tests through independent third-party laboratories to ensure the highest standards for you and your loved ones. At Muggby, we believe that every mug tells a story. Whether it's a gift for a best friend, a token of appreciation for colleagues, or a personal treat, our mugs serve as a canvas for your expressions and emotions. Our product range extends beyond mugs to include other personalised items, all designed with the same attention to detail and quality. Discover why customers across the UK choose Muggby for their personalised gifting needs. Our Trustpilot profile is a testament to our dedication to customer satisfaction and quality. Join our community and make your moments memorable with Muggby – where your imagination brews to life.
Dane kontaktowe
71-75 Shelton Street Covent Garden, WC2H 9JQ, London, Zjednoczone Królestwo
- contact@muggby.co.uk
- muggby.co.uk
3,9
Dobra
88 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
5 star service ⭐
First time I shopped with Muggby and it was one of the best experiences I have had, very good customer service, fast delivery and products are 5 star ⭐ I will definitely be recommending this company to all my family and friends and also be ordering more for myself, they have so many products to choose from and are of a high standard but prices are very reasonable. Thank you for a wonderful service.
23 marca 2024
Opinia niezależna
Odpowiedź od Muggby
Thank you so much for sharing your experience and for the glowing review! We're thrilled to hear that your first shopping experience with Muggby was a great one, marked by our customer service, fast delivery, and high-quality products. We strive to offer a wide variety of options at reasonable prices, and it's fantastic to know this was reflected in your visit. Thank you for recommending us to your family and friends—we truly appreciate it and can't wait to serve you again soon!
A beautiful mug
A beautiful mug, exactly what I wanted and the perfect gift for my best friend. Thank you
11 marca 2024
Odpowiedź od Muggby
Thank you for your lovely review! We're so glad to hear that the mug was exactly what you wanted and made the perfect gift for your best friend. It's always our goal to create items that add a special touch to your moments. We look forward to crafting more beautiful gifts for you in the future. Thank you for choosing Muggby!
Excellent and easy to do
Easy to do and change it to suit me, fabulous idea and looks brilliant
27 marca 2024
Odpowiedź od Muggby
Thank you so much for your positive review! We're thrilled to hear you found the process easy and that you could personalise it to suit your taste. It's wonderful to know that you're happy with the final product and think it looks brilliant. We strive to provide a fabulous experience for our customers, and your feedback is greatly appreciated. We hope to serve you again soon with more excellent and easy-to-customise items!
I ordered a personalised mug for my…
I ordered a personalised mug for my friends birthday,unfortunately the delivery company tried to deliver my order to the wrong house resulting in my order then becoming lost,after numerous emails with the delivery people and getting absolutely nowhere,I then contacted mugsby to inform them what had happened,they contacted the delivery company to rectify this keeping me informed throughout,I’m pleased to say my order was then delivered still in time for my friends birthday and it was exactly what I’d imagined it to be,if not better,my friend was thrilled with it,I can’t thank the company enough for their fantastic work and their help with my lost order that was no fault through them,would recommend this company and will definitely order again.
20 marca 2024
Opinia niezależna
Odpowiedź od Muggby
Thank you so much for your wonderful feedback and recommendation! We're genuinely sorry about the initial delivery issue, but are delighted that we could resolve it promptly and still get your order delivered in time for your friend's birthday. Hearing that the mug was exactly as you imagined, if not better, and that your friend was thrilled with it, truly warms our hearts. Your appreciation for our efforts to assist you through the process means a lot to us. We look forward to having the opportunity to serve you again and are committed to providing fantastic products and support every time. Thank you for choosing Muggby, and we can't wait to create more special items for you in the future!
My order arrived broken
My order arrived broken , and I have emailed the email addresses provided to get in contact Haswell as filling out a contact form , and am still a waiting a response, which will be a week tomorrow.
15 marca 2024
Odpowiedź od Muggby
Dear Kerri,
We are truly sorry to hear about the condition of your order upon arrival and the difficulties you've experienced in reaching us. We had an issue with our messaging system, but it has now been resolved. Please accept our sincerest apologies for this inconvenience. We are committed to rectifying this and will expedite the dispatch of a new order for you at the start of next week. We value your feedback and are keen to make this right. Thank you for bringing this matter to our attention, and we hope to resolve it to your complete satisfaction.
Best regards,
The Muggby Team
Beautiful mug
Easy to order , lots of choice, happy with the mug when it arrived, good quality.
I'd recommend.
14 marca 2024
Odpowiedź od Muggby
Thank you for your positive feedback and recommendation! We're delighted to hear you found our ordering process easy and were satisfied with the variety of choices available. It's great to know the mug met your expectations in terms of both design and quality. We strive to offer a seamless experience and high-quality products to our customers, and your endorsement means a lot to us. We look forward to serving you again in the future and hope to continue impressing you with our offerings. Thank you for choosing Muggby!
I'm still waiting for the delivery from…
I'm still waiting for the delivery from evri. Contacted them several times but no response .
Problem resolved very quickly
11 marca 2024
Odpowiedź od Muggby
Dear Kevin,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the delivery issue. We've looked into it and have arranged for a replacement order to be sent out to you this week. We're committed to ensuring your satisfaction and hope to resolve this to your full contentment. Please consider updating your review once you've received the replacement. Thank you for your understanding and patience.
Best regards,
Muggby Team
Don't ask so much
8 marca 2024
Odpowiedź od Muggby
Thank you for the 5-star rating! We're thrilled to receive your positive feedback and will continue to work on making our process as straightforward as possible. Your support is much appreciated!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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