Had ordered for the first time and the mug had been delivered to my bestie for her birthday but arrived damaged no bubble wrap for protection . Tried to make contact but no response . My bestie’s birt... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Super customer service from Maxwell Sterling, he noticed a wee issue with my order that was my own fault, but recognising that it didn't seem quite right he emailed me saying what he'd spotted and did... Zobacz więcej
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Goods never arrived, there was no guidance at point of sale on how long delivery took. When I checked it said ‘out for delivery’. 11 weeks later nothing arrived, no photo confirming delivery. I contac... Zobacz więcej
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I ordered a personalised mug for 1 of my good colleagues/friend as a gift. There was a cartoon picture of us both with a lovely message. She was absolutely thrilled with it. Fabulous quality, super q... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Welcome to Muggby, your premier destination for personalised mugs and unique gift ideas in the UK! At Muggby.co.uk, we specialise in creating high-quality, customisable ceramic mugs perfect for any occasion, whether it's a cosy morning coffee, a soothing hot chocolate, or any hot beverage you cherish. Our mugs, proudly made in the United Kingdom, feature glossy white exteriors with colourful rims, insides, and handles, making each sip a visually delightful experience. Our commitment to excellence is reflected not only in the vibrant and durable prints of our mugs but also in their practicality – every mug we offer is both dishwasher and microwave safe. We've conducted rigorous product safety tests through independent third-party laboratories to ensure the highest standards for you and your loved ones. At Muggby, we believe that every mug tells a story. Whether it's a gift for a best friend, a token of appreciation for colleagues, or a personal treat, our mugs serve as a canvas for your expressions and emotions. Our product range extends beyond mugs to include other personalised items, all designed with the same attention to detail and quality. Discover why customers across the UK choose Muggby for their personalised gifting needs. Our Trustpilot profile is a testament to our dedication to customer satisfaction and quality. Join our community and make your moments memorable with Muggby – where your imagination brews to life.
Dane kontaktowe
71-75 Shelton Street Covent Garden, WC2H 9JQ, London, Zjednoczone Królestwo
- contact@muggby.co.uk
- muggby.co.uk
3,9
Dobra
88 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Amazing mug
Amazing mug, amazing customer service and speedy delivery, I have ordered from this company many times and they always deliver the best personalised mugs
24 sierpnia 2026
Opinia niezależna
More affordable than other sites
More affordable than other sites. Both mugs for friends exactly as shown in photo
27 czerwca 2026
Odpowiedź od Muggby
Hi,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you found our mugs great value for money and that they arrived exactly as shown. We work hard to make sure every personalised gift matches our customers’ expectations.
We really appreciate your support and hope to see you again in the future!
– Maxwell, Customer Service Manager
The mug came with pit holes in the…
The mug came with pit holes in the printing was a little disappointing.
As the first mug I bought was superb .
24 czerwca 2026
Odpowiedź od Muggby
Hi Caroline,
Thank you for your feedback, and we’re very sorry to hear that your latest mug wasn’t up to the standard you expected, especially after your positive experience with your first order.
This certainly isn’t the quality we aim to deliver.
Could you please email us at contact@muggby.co.uk with a few clear photos of the printing, showing the pit holes you mentioned? Once we’ve reviewed the photos, we’ll investigate this immediately and do everything we can to make it right.
We appreciate you bringing this to our attention and look forward to resolving it for you.
– Maxwell, Customer Service Manager
Still haven’t received the item!
24 czerwca 2026
Odpowiedź od Muggby
Hi Mrs Robinson,
We’re truly sorry that your order didn’t arrive as expected.
Unfortunately, after investigating the shipment, the parcel appears to have been lost in transit. While this is very rare, we completely understand how disappointing and frustrating this must have been.
Although the issue occurred during delivery, we always take responsibility for ensuring our customers receive their orders. We’ve therefore arranged a free replacement for you at no additional cost.
We sincerely apologise for the inconvenience and appreciate your patience while we worked to resolve this. If there’s anything else we can help you with, please don’t hesitate to contact us.
– Maxwell, Customer Service Manager
My first mug was lost
My first mug was lost, muggby sent out a replacement straight away which arrived safely. It's a gorgeous mug and I'm very pleased with it. I would not hesitate to order from this company again. They were extremely helpful.
23 czerwca 2026
Odpowiedź od Muggby
Hi Carol,
Thank you so much for taking the time to update your review.
We’re very sorry that your first parcel was lost in transit, but we’re delighted that your replacement arrived safely and that you’re happy with your mug.
Your kind words about our customer service mean a great deal to our small team. Thank you for your patience, understanding, and for giving us the opportunity to make things right.
We look forward to creating another personalised gift for you in the future!
– Maxwell, Customer Service Manager
Avoid this company, they take your money and don’t send your order!
Placed an order for a personalised mug on 18th June with estimated delivery of Thursday 25th. Website said 1-2 business days for this to be made, so should have been ready by end of Monday 22nd June at the latest. Received email from the on Wednesday 24th saying my order was on its way, but having tracked through Evri it is still saying they are waiting for the parcel to be handed over to them. The company have ignored 2 emails asking for updates on this and I’ve been completely ignored. Am extremely disappointed as this was meant to be a present for my partner and is now late.
29 czerwca 2026
Opinia niezależna
Odpowiedź od Muggby
Hi Claire,
We’re truly sorry for your experience and completely understand your frustration.
During the Father’s Day period, we received an exceptionally high volume of personalised orders. As every mug is made to order, this unfortunately led to longer production times than we would normally expect.
We know this isn’t the experience we want our customers to have, and we sincerely apologise for the delay.
We’re pleased that your order was successfully delivered on 2 July, but we fully appreciate that it arrived later than expected, especially as it was intended as a gift.
Since then, we’ve reviewed our processes and taken steps to improve our capacity during peak periods to help ensure this doesn’t happen again.
Thank you for your feedback. It helps us improve, and we’re genuinely sorry that we let you down on this occasion.
– Maxwell, Customer Service Manager
Odpowiedź od Muggby
Hi Brian,
We’re very sorry that your mug arrived damaged. Unfortunately, although we package every order carefully, parcels can occasionally be damaged during transit.
As soon as we were made aware of the issue, we arranged a free replacement, which we’re pleased was successfully delivered.
We sincerely apologise for the inconvenience and appreciate your patience while we put things right. If there’s ever anything else we can help with, please don’t hesitate to contact us.
– Maxwell, Customer Service Manager
Choice of customized images and…
Choice of customized images and colour's for the mug helped make the mug representative of our dog and his mom.
6 maja 2026
Odpowiedź od Muggby
Hi,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that our customisation options helped you create a mug that truly captured your dog and his mum. That’s exactly what we aim for with every personalised gift.
Thank you for choosing Muggby, and we hope to create something special for you again in the future.
– Maxwell, Customer Service Manager
Great company
I bought a personalised mug for a family members Christmas and she loved it. Muggby was a joy to deal with, easy ordering and quick delivery.
9 listopada 2025
Odpowiedź od Muggby
Hi Tricia,
Thank you so much for your lovely review!
We’re thrilled to hear that your family member loved their personalised mug and that you found the ordering process simple and the delivery quick.
Your kind words mean a great deal to our small team. We truly appreciate your support and hope to welcome you back again soon.
– Maxwell, Customer Service Manager
Excellent product and good service
Excellent product and good service, promised in time for xmas and didnt disapoint. bought several times already.
24 grudnia 2025
Opinia niezależna
Odpowiedź od Muggby
Hi Malcolm,
Thank you for your fantastic 5-star review!
We’re delighted to hear that your mugs arrived in time for Christmas and that you’ve continued to choose Muggby for multiple orders. There’s no better compliment than a returning customer.
Thank you for your continued trust and support. We look forward to creating many more personalised gifts for you in the future.
– Maxwell, Customer Service Manager
Goods didn’t arrive, that’s our policy!
Goods never arrived, there was no guidance at point of sale on how long delivery took. When I checked it said ‘out for delivery’. 11 weeks later nothing arrived, no photo confirming delivery. I contacted Muggby customer service, they said ‘you’ve left it too long for us to check with delivery company’ no refund, nothing offered. That’s their policy, hard luck!
24 grudnia 2025
Opinia niezależna
Odpowiedź od Muggby
Hello Lynn,
Thank you for taking the time to leave a review. We’re genuinely sorry to hear about your frustration and appreciate the opportunity to clarify the situation for anyone reading this.
According to the courier’s tracking records, this order was dispatched and marked “out for delivery” with an estimated delivery window of 13–14 October. Unfortunately, we were not contacted about a non-delivery issue until over 11 weeks later.
Our delivery partners, like most couriers, allow investigations and claims to be opened only within a limited timeframe after the estimated delivery date. Once this window has passed, neither we nor the courier are able to trace, investigate, or compensate for the parcel. This policy exists to ensure cases can be properly verified while delivery data is still available.
We understand how disappointing it is when an order doesn’t arrive as expected, and we truly wish we could have helped further. However, we must apply the same claims policy consistently to all customers.
If you would like to discuss this further, we remain available via our customer support email and are always happy to review any additional information you may have.
Kind regards,
Muggby Customer Support
contact@muggby.co.uk
design was perfect
design was perfect, delivery spot on, and the presentation made it an excellent gift. Kept one for myself and gave other as gift! Highly recommend.
7 września 2025
Odpowiedź od Muggby
Hi Helen,
Thank you so much for your lovely review — we’re really pleased to hear you were happy with both the design and the delivery.
Knowing that the mugs made great gifts (and that you kept one for yourself!) truly means a lot to us.
Thanks again for your recommendation and support.
Kind regards,
The Muggby Team
Mug review
Purchased several mugs for gifts and one for personal use
Not disappointed with any
2 września 2025
Odpowiedź od Muggby
Hi James,
Thank you for taking the time to share your feedback. We’re delighted to hear that all the mugs met your expectations and that you weren’t disappointed.
We really appreciate your support and hope the mugs are enjoyed by everyone who received them.
Kind regards,
The Muggby Team
I contacted this company twice about a…
I contacted this company twice about a mug my stepmother had purchased and was not happy with how it was made. Blurry picture and small writing. Below is the email i sent them after my initial contact and they do not even have the courtesy to reply. Shocking.
with reference to order number 4179
I am writing on behalf of my stepmother
, regarding the custom dog-print mug she recently received from your company. Order reference (4179) As she is still recovering from recent brain surgery, I am assisting her with this matter.
She purchased this mug as a special gift for a close friend who looked after her dogs during her recovery. Because of the sentimental value behind this gesture, she was especially looking forward to giving a high-quality, personalised item.
Unfortunately, the mug she received does not meet the standard shown on your website. The images of the dogs appear blurry, and the names are not clear, the overall print quality is disappointing.
Given the importance of this gift, we kindly request that you review the issue and advise us on the next steps. A reprint with the correct quality or a full refund would be greatly appreciated. I can send you a picture of the actual Mug that she has received if you let me know how to do this.
Thank you for your understanding and prompt attention to this matter.
17 listopada 2025
Opinia niezależna
Odpowiedź od Muggby
Hi,
We’re genuinely sorry to read about your experience and apologise that you felt let down.
Although this review dates back some time, we’d still be happy to help if the issue was never resolved. If you or your stepmother could contact us at contact@muggby.co.uk with the order details, we’ll gladly review the case and see what we can do.
Since then, we’ve continued improving both our customer support and our quality control to help ensure situations like this are handled much more effectively.
Kind regards,
Maxwell Sterling
Customer Service Manager | Muggby
So sad
So sad, the parcel came completely smashed, and this has nothing to do with the couriers; the senders did not add any sort of protection to such a fragile item! Impossible to get hold of them, and now I have just wasted £27 on something completely useless!
DO NOT BUY!
11 listopada 2025
Opinia niezależna
Odpowiedź od Muggby
Hi Andreea,
We’re very sorry to read about your experience and sincerely apologise that your parcel arrived damaged.
While this review was posted some time ago, we’d still be happy to help if the issue was never resolved. Whenever an item arrives damaged, we always offer a free replacement. All we need are a few clear photos of the damaged item sent to contact@muggby.co.uk, and we’ll take care of the rest.
We understand how disappointing it is when a personalised gift doesn’t arrive in perfect condition, and we always do our best to put things right as quickly as possible.
Kind regards,
Maxwell Sterling
Customer Service Manager | Muggby
Dishwasher Safe?
Mugs are very nice and sent as a gift, but some concern that they may have to be hand-washed only, as it is uncertain if they are dishwasher safe.
8 sierpnia 2025
Odpowiedź od Muggby
Hi Terence,
Thank you for your review! Just to reassure you — our mugs are dishwasher and microwave safe. They’re made from high-quality ceramic and designed to keep their print looking vibrant, even after many washes.
We’re really glad you liked the design and appreciate your feedback!
– The Muggby Team
Odpowiedź od Muggby
Thank you so much, Valerie! We’re delighted to hear that your friend absolutely loves the mug. It means a lot to us that our products bring joy as gifts. 💚
Gorgeous design
Mug came swiftly, and as advertised. Good choices of hair colour and style for the humans, and breeds for the cats. Great for yourself or as a gift.
31 lipca 2025
Odpowiedź od Muggby
Thank you, Margaret! We’re so glad you loved the design and the customisation options. We work hard to provide variety for both humans and pets, and it’s wonderful to know it made the perfect gift. 😊
Really easy to customise and quick…
Really easy to customise and quick delivery. Looks really great on the mugs - maybe just a few different mug option - something more delicate.
25 lipca 2025
Odpowiedź od Muggby
Thank you for your feedback, Claire! We’re thrilled you found the customisation easy and the delivery quick. Your suggestion about adding more delicate mug options is very helpful – we’ll definitely take it into consideration for future collections. 🌟
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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