Had ordered for the first time and the mug had been delivered to my bestie for her birthday but arrived damaged no bubble wrap for protection . Tried to make contact but no response . My bestie’s birt... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Super customer service from Maxwell Sterling, he noticed a wee issue with my order that was my own fault, but recognising that it didn't seem quite right he emailed me saying what he'd spotted and did... Zobacz więcej
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Goods never arrived, there was no guidance at point of sale on how long delivery took. When I checked it said ‘out for delivery’. 11 weeks later nothing arrived, no photo confirming delivery. I contac... Zobacz więcej
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I ordered a personalised mug for 1 of my good colleagues/friend as a gift. There was a cartoon picture of us both with a lovely message. She was absolutely thrilled with it. Fabulous quality, super q... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Welcome to Muggby, your premier destination for personalised mugs and unique gift ideas in the UK! At Muggby.co.uk, we specialise in creating high-quality, customisable ceramic mugs perfect for any occasion, whether it's a cosy morning coffee, a soothing hot chocolate, or any hot beverage you cherish. Our mugs, proudly made in the United Kingdom, feature glossy white exteriors with colourful rims, insides, and handles, making each sip a visually delightful experience. Our commitment to excellence is reflected not only in the vibrant and durable prints of our mugs but also in their practicality – every mug we offer is both dishwasher and microwave safe. We've conducted rigorous product safety tests through independent third-party laboratories to ensure the highest standards for you and your loved ones. At Muggby, we believe that every mug tells a story. Whether it's a gift for a best friend, a token of appreciation for colleagues, or a personal treat, our mugs serve as a canvas for your expressions and emotions. Our product range extends beyond mugs to include other personalised items, all designed with the same attention to detail and quality. Discover why customers across the UK choose Muggby for their personalised gifting needs. Our Trustpilot profile is a testament to our dedication to customer satisfaction and quality. Join our community and make your moments memorable with Muggby – where your imagination brews to life.
Dane kontaktowe
71-75 Shelton Street Covent Garden, WC2H 9JQ, London, Zjednoczone Królestwo
- contact@muggby.co.uk
- muggby.co.uk
3,9
Dobra
88 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Product has not arrived
I have given 1 star as I have not received the mug I ordered. Looking at the tracking info Evri have not even received the mug to deliver .
I have emailed Muggby and awaiting a response.
12 lipca 2025
Odpowiedź od Muggby
Hi Sarah,
We’re really sorry again for the inconvenience caused — we completely understand your frustration.
Just to reassure you, we’ve already sent a replacement your way with express delivery, and it should be with you very soon. We’ll be keeping a close eye on it to make sure it arrives without further issues.
We truly appreciate your patience throughout this, and we’re doing everything we can to make things right.
If there’s anything else we can do to help, don’t hesitate to let us know.
Warm wishes,
The Muggby Team
Not received the parcel
Not received the parcel, stuck at the EVRI depot, only been waiting 14 days, but very disappointed sent an email to enquire, but have not heard back.
07:01 - Sat Jul 05
Your parcel is at the delivery depot and we'll let you know when it's out for delivery
12:47 - Sat Jul 05
We're sorry, your parcel has been delayed. We're working to get it on its way on the next working day and We'll let you know once it's out for delivery
16:20 - Tue Jul 08
Your parcel is at the delivery depot and we'll let you know when it's out for delivery
16:20 - Tue Jul 08
We're sorry, your parcel has been delayed. We'll update your tracking when it's on the way on the next working day
07:58 - Wed Jul 09
Your parcel is at the delivery depot and we'll let you know when it's out for delivery
12:18 - Wed Jul 09
We're sorry, your parcel has been delayed. We're working to get it on its way on the next working day and We'll let you know once it's out for delivery
07:14 - Thu Jul 17
Your parcel is at the delivery depot and we'll let you know when it's out for delivery
4 lipca 2025
Odpowiedź od Muggby
Hi Sarah,
We’re genuinely sorry about the delivery delay and completely understand your disappointment.
Just to clarify for future customers reading this — your order was shipped on time from our side, but unfortunately the courier experienced delays beyond our control. We’ve already arranged a replacement which is on its way with express shipping.
Our priority is your satisfaction, and we’re doing everything we can to make things right.
Thank you again for your patience,
— The Muggby Team
Highly recommend
I wanted something a bit different with sentiment and useful as a thank you gift for my sister, she absolutely loves it. Thankyou. Easy to order from and arrived promptly.
2 czerwca 2025
Odpowiedź od Muggby
Thanks so much, Fran! So happy to hear your sister loved it 💕
We love it when our mugs hit the right note.
Hope to see you again soon!
Happy with the mug came as I ordered
Happy with the mug came as I ordered.
Did get confused with the pricing so paid more than I intially expected
24 czerwca 2025
Odpowiedź od Muggby
Glad to hear the mug arrived just as you ordered, Michele!
Totally get the confusion — just to clarify, the full price includes the product + your chosen shipping option.
Thanks a lot for your support!
Super customer service, really impressed.
Super customer service from Maxwell Sterling, he noticed a wee issue with my order that was my own fault, but recognising that it didn't seem quite right he emailed me saying what he'd spotted and did I want to change it. Great attention to detail, rather than just pushing the order through he went out of his way to make sure everything was perfect. Good man, very impressed.
15 czerwca 2025
Opinia niezależna
Odpowiedź od Muggby
Thank you so much for this incredible review, Aaron 💚
We’re really glad you appreciated the extra care — we always double-check designs to make sure everything looks just right before printing.
Spotting those dots and taking the time to reach out was the least we could do to ensure your mug came out perfect.
Thanks again for your support and trust — we loved crafting this one for you!
Product delivered promptly
Product delivered promptly, was just as I expected….its lovely
4 czerwca 2025
Odpowiedź od Muggby
Thank you so much Ann for your lovely review!
We’re thrilled to hear that the mug arrived promptly and lived up to your expectations – that means the world to us 💚
We hope to create something special for you again soon!
Odpowiedź od Muggby
Yay! Thank you Marian 🙌
We’re so glad to know you loved the mug and the service!
Your kind feedback made our day – see you soon for another personalised treat 💚
Odpowiedź od Muggby
Thank you so much, Mrs May!
We’re thrilled to hear you’re happy with your mug – your kind words mean a lot 💚
See you soon for more personalised gifts!
Extremely helpful customer service
I ordered myself and my best friend matching mugs for her birthday.
Unfortunately the courier messed me about claiming they were unable to deliver my order despite never having issues for others delivering to me and noted they were returning my item.
I contacted Muggby and got the best and most helpful service I could have ever asked for!! They assisted in finding out exactly what was going on with the courier and as they had it as being returned to sender, a replacement was sent swiftly and arrived a couple of days later.
Overall I’m extremely pleased with the helpful service and was worth the wait for a beautiful gift for my friends birthday ☺️ Highly recommended to all my family and friends for sure
21 maja 2025
Opinia niezależna
Odpowiedź od Muggby
Thank you so much for your amazing review, Em! 😊
We’re absolutely thrilled that you and your best friend were happy with the mugs and that we could support you throughout the delivery issue.
Your kind words mean the world to our team, and we’re so glad the replacement reached you just in time. Helping create meaningful gifts is what we love most 💛
Thanks again for recommending us — we’d be honoured to serve you and your loved ones again in the future!
Warm wishes,
Maxwell Sterling
Customer Service Manager | Muggby
📧 contact@muggby.co.uk
🌐 www.muggby.co.uk
“Crafting unique and personalised items, delivered swiftly. Your satisfaction is our priority.”
Mugs
Unfortunately I ordered same one twice but other wise they were great exactly what I ordered
6 maja 2025
Odpowiedź od Muggby
Thanks for the kind words! We’re so glad to hear the mugs were exactly what you ordered.
If you accidentally ordered a duplicate, feel free to reach out — we’ll be happy to help however we can!
Really nice product
29 kwietnia 2025
Odpowiedź od Muggby
Thanks so much for your kind words!
We’re really glad to hear you’re happy with your product. Don’t hesitate to come back if you ever need another personalised gift — we’d love to have you again!
No no I said no
13 kwietnia 2025
Odpowiedź od Muggby
Hi Rob,
Thank you for taking the time to leave a review.
We noticed your comment, but we’re not quite sure what you meant. If there was anything that could have made your experience even better, we’d really appreciate hearing your feedback.
Your comments help us continue improving our products and service.
Kind regards,
Maxwell Sterling
Customer Service Manager | Muggby
Lovely item.
6 marca 2025
Odpowiedź od Muggby
Hi Sharon,
Thank you so much for your wonderful 5-star review! We’re delighted to hear you loved your mug.
We truly appreciate your support and hope to create another personalised gift for you again soon.
Beautiful family mugs
Exactly what I ordered,arrived on time and packed well . Would 100% recommend and use again.
7 marca 2025
Odpowiedź od Muggby
Hi Teresa,
Thank you for your fantastic review!
We’re so pleased to hear your family mugs arrived on time, were well packaged, and matched exactly what you ordered. Knowing you’d happily recommend us and shop with us again means a lot to our team.
Thank you for choosing Muggby!
My niece loved the mug.
Delivery wasn't the fastest, however the product was lovely and my niece loved it. It was the only site like this that had the exact colour of her huskies.
7 marca 2025
Odpowiedź od Muggby
Hi Sonia,
Thank you so much for your lovely review!
We’re delighted to hear your niece loved her mug, and we’re especially pleased that you found the perfect husky colour on our website. We also appreciate your feedback regarding the delivery time and will continue working to improve wherever we can.
We hope to welcome you back again soon!
The mug was smaller than expected
The mug was smaller than expected. Even before it came I was being hassled to write a review. The delivery time seemed quite slow.
2 marca 2025
Odpowiedź od Muggby
Thanks for your feedback.
Our mugs are 11oz, which is the standard size for personalised mugs — but we understand expectations can vary, and we’ll take your comment into account.
The review request is sent automatically once the order is dispatched, but we’re sorry if it felt too soon.
We hope you enjoyed the mug design nonetheless, and we appreciate you ordering from us.
Ordered a mug for my daughter's friend…
Ordered a mug for my daughter's friend which arrived quickly and looks great. The quality of the mug and printing is very high. I also had to contact Muggby as I coudn't find a confirmation email - turns out I'd used a different email address but they were very quick and helpful responding to my email.
26 lutego 2025
Opinia niezależna
Odpowiedź od Muggby
Hi Amie,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that the mug arrived quickly and that you were happy with the quality. We’re also pleased our customer support team could quickly help you sort out the email confirmation issue.
Thank you for choosing Muggby—we hope to create another special gift for you in the future!
Order process quick / delivery slow
Order process quick and straightforward. Delivery was slow 9 days from order to receipt.
14 lutego 2025
Odpowiedź od Muggby
Dear Philip,
Thank you for your feedback! We’re glad to hear that you found the ordering process quick and straightforward. However, we’re truly sorry that the delivery took longer than expected.
While we always aim for fast dispatch and delivery, occasional delays can happen due to high demand or courier issues. We appreciate your patience and your support, and we’ll continue working to improve our service.
If there’s anything else we can do for you, please don’t hesitate to reach out!
Best regards,
The Muggby Team
Good Quality Mug
Ordered a mug for my friend as a present. Website easy to use and you can preview your mug too. It arrived within 4 days of ordering and was perfect. Good quality and design was colourful. I’m sure my friend will love it!
13 lutego 2025
Odpowiedź od Muggby
Hello,
Thank you so much for your kind words! We’re thrilled to hear that you found the website easy to use and that the preview feature was helpful. 😊
It’s great to know that your mug arrived quickly and that you’re happy with the quality and design. We hope your friend loves it as much as you do! 🎁💚
If you ever need another personalised gift, we’d be happy to help!
Best regards,
The Muggby Team 💚
Came quickly and was good quality
Came quickly and was good quality. Thank you 🙏🏻
I would suggest an option to represent kids though, as there’s only a choice of adults on the ‘best friends’ cup with the dog. Other than that, great, thanks!
6 lutego 2025
Odpowiedź od Muggby
Dear Amanda,
Thank you so much for your kind review! We’re delighted to hear that you’re happy with the quality of your mug and that it arrived quickly. 😊
We truly appreciate your suggestion about adding options for kids in the “Best Friends” design. That’s a great idea, and we’ll definitely take it into consideration for future updates! ✨
Thanks again for your support, and we hope to serve you again in the future! 💚
Best regards,
The Muggby Team 💚
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.