I just adore this brand! The customer service and products are absolutely spot on with quality and timeliness. As an interior designer I see a lot of fabrics and wallpapers, and these are definitely u... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Mrs. Alice is one of my favorite go-to places for decor. I know I'll find something delightful and whimsical to fit my exact needs. Ordering as always super easy. The website presents well and is extr... Zobacz więcej
Their decor is very tasteful and sophisticated. I have made multiple purchases at their site , the items look exactly as pictured and described on their website and they arrive delightfully n carefull... Zobacz więcej
First purchase on quite an expensive item but definitely worth it. Such a fabulous choice of quirky items and such good quality. So much care was taken with packaging the fragile item and beautifully... Zobacz więcej
Informacje dotyczące firmy
- Sklep z wyposażeniem domowym
- Sklep z blatami
- Dekoracje i architektura wnętrz
- Sklep z podarunkami
- Sklep z wyrobami szklanymi
- Sklep z artykułami domowymi
Informacje o Mrs. Alice
Napisane przez firmę
Mrs. Alice Tablescapes
Offering enchanting, elegant tableware to take the hassle out of hosting, Alice’s “Tablescape In A Box” was the first product of its kind, making the art of Tablescaping accessible worldwide.
With her characteristic emphasis on whimsical, elegant design, Alice is excited to share with you a curation of her life long passion and hopes you will be inspired.
New collections of Limited Edition 'Curated Tablescapes' will be launched each season.
Dane kontaktowe
Zjednoczone Królestwo
- mrsalice.com
4,7
Doskonała
2 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Beautiful Christmas glasses.
Beautiful Christmas glasses at a good price. Will be fabulous as a present.
8 stycznia 2026
Opinia niezależna
Beautiful items
Beautiful items! Beautifully wrapped! Great price. Best shopping experience, thank you x
6 stycznia 2026
Opinia niezależna
Great quality product and very well…
Great quality product and very well packaged. Item arrived quickly.
9 stycznia 2026
Opinia niezależna
Amazing quality and fast delivery
Amazing quality and fast delivery. I ordered 2 bears,2 reindeers,and 2 brown nutcrackers everyone of them are absolutely gorgeous. I will definitely be ordering more goodies.thank you so much.
10 stycznia 2026
Opinia niezależna
This stuff is literally junk
This stuff is literally junk. I'm not sure how they managed to have such a high Trust Pilot score (which I normally trust). The prices are insanely high so i expected a high quality fabric for the linens I chose. Instead I received essentially less than ikea quality fabric (printed on one side) which completely washed out after one washing. Literal junk. Do not buy from these folks.
22 grudnia 2025
Opinia niezależna
Odpowiedź od Mrs. Alice
Hello Geoff,
We’re very sorry to hear about your experience and appreciate you taking the time to leave feedback.
We’ve looked into our system but cannot see a recent order linked to the name provided here.
Please do get in touch with us directly via our contact form, so we can investigate this further and find a solution. Your satisfaction is important to us, and we want to make things right.
Kind regards,
Mrs. Alice Customer Care
Just warning people not to buy from…
Just warning people not to buy from this company. Firstly, no phone number clear on their site to call them. I ordered something nearly a month ago and asked them to cancel and send me a refund as it was for Christmas. They assured me it would be dispatched that day to receive Christmas Eve (with no apology on the delay). Unsurprisingly, it still hasn’t been dispatched. Please can someone contact me ASAP from the email I sent out for a full refund.
23 grudnia 2025
Opinia niezależna
Odpowiedź od Mrs. Alice
Hello Beliz,
We’re very sorry that we weren’t able to get your order to you in time for Christmas. We completely understand how disappointing that is.
We’ve asked DPD to return the shipment to us, and a full refund has already been processed.
Thank you for your patience, and again, our sincere apologies for the inconvenience caused.
Kind regards,
Mrs. Alice Customer Care
I really love all the products
I really love all the products. However like the last person, I ordered on 12/05/25 and have yet to receive the items. So disappointed that I spent so much money for new Christmas table linens and will not have the items for my Christmas.
Ann Goodwin
23 grudnia 2025
Opinia niezależna
Odpowiedź od Mrs. Alice
Hello Ann,
Thank you for your review, and I’m really sorry for the disappointment caused.
I can see that your order included a pre-order item, which was noted at checkout and also confirmed in your order confirmation email as not due to ship until 16 December. Because of this, the order was held until all items were ready to ship together.
I can also confirm that the order has since been fulfilled. That said, I completely understand how frustrating it is when timing doesn’t work out as expected, especially for Christmas plans.
If you’d like to return any items or if you need any assistance at all, please don’t hesitate to get in touch with us directly, we’ll be very happy to help.
Thank you again for your feedback, and we truly appreciate your support.
Kind Regards,
Mrs. Alice Customer Care
Let down
Placed order on 6th dec still not arrived on 23rd dec. Was promised it shipped out last week but clearly it didn’t, clearly I need the order for Christmas. I am sure it’s a busy time for them but don’t accept Christmas orders that you can’t fill. Last Christmas order date was advertised as 19th dec! Customer service is non existent.
23 grudnia 2025
Opinia niezależna
Odpowiedź od Mrs. Alice
Hello Lucy,
We’re very sorry for the frustration caused and completely understand how disappointing this feels, especially so close to Christmas.
We can confirm that you’ve been in contact with our customer service team, who have advised that your order has now been dispatched and is due for delivery tomorrow.
That said, we sincerely apologise for the delay and for the confusion around the earlier timing, this is not the experience we aim to provide.
This has been an exceptionally busy period, but we appreciate that this does not lessen the inconvenience caused. Thank you for your patience, and we truly hope your order arrives safely tomorrow.
Kind regards,
Mrs Alice Customer Care
Good quality pretty tablecloth
Good quality pretty tablecloth.
Beautifully packaged and arrived promptly.
18 listopada 2025
Opinia niezależna
My order arrived broken and despite…
My order arrived broken and despite informing the company online and them asking for a picture, they now don’t respond to any emails I send,
16 grudnia 2025
Opinia niezależna
Odpowiedź od Mrs. Alice
Hello Mark,
Thank you for your feedback, and we’re sorry to hear about your experience.
We want to clarify that we respond to every email we receive. Once a message is in our system, it is queued and will be answered as quickly as possible.
Please note that sending follow-up emails on the same issue can actually push your request to the back of the queue, which may delay our response.
If you’ve already sent the requested photo, rest assured it’s in line to be reviewed and we will get back to you as soon as we reach it.
We appreciate your patience while our team works through all enquiries.
Kind regards,
Mrs. Alice Customer Care
I ordered on 12 December and it is 19…
I ordered on 12 December and it is 19 December now. The website is showing that the order was not even fulfilled yet. I am not longer able to wait for the delivery as I was planning to take it with me to the Christmas destination. Quite disappointing after claiming next day delivery and it is now quite late to look for substitutes. Waiting for team to come back and return the money I paid for it.
19 grudnia 2025
Opinia niezależna
Odpowiedź od Mrs. Alice
Hello Natalia,
Thank you for your feedback. We’re very sorry for the delay and understand your frustration.
To clarify, next day delivery refers to the transit time only and does not include processing time, which as noted on our website can be up to 5 working days during busy periods.
We can also confirm that we received your cancellation request this afternoon, and this has now been processed. Your refund will be completed promptly.
We sincerely apologise for the inconvenience and disappointment caused.
Kind regards,
Mrs. Alice Customer Care
Schwierige Lieferung. Kein erreichbarer Kundendienst
Ich habe vorletzte Woche vier Teller bestellt. Laut Sendungsverfolgung irren diese jetzt durch Deutschland. Laut Trecking waren sie zur selben Zeit bei uns Nähe Aschaffenburg und in Raumheim Nähe Mainz, aber da ohne Adressangabe!
Bisher bin ich enttäuscht, man kann niemanden kontaktieren. Sehr schade! Teuer war es auch!
19 grudnia 2025
Opinia niezależna
Odpowiedź od Mrs. Alice
Hello Ulrike,
Thank you for your feedback. We’re sorry to hear that you’re disappointed.
To clarify, your order was placed on December 7th and dispatched on December 12th.
According to the tracking information, the package is not lost, it is currently awaiting collection by you, as the carrier requires ID for pickup.
We also have no record of any attempt to contact us regarding this issue. We would have been happy to assist you immediately if we had known.
If you have any further questions, please do feel free to contact us directly.
Kind regards,
Mrs. Alice Customer Care
Buyer beware!!
Buyer beware!!! We ordered our Christmas table scape in OCTOBER and now a week before Christmas we STILL haven't received it. All these excuses about it being stuck in customs, ya da ya. OCTOBER!!!! SO DISAPOINTED.
18 grudnia 2025
Opinia niezależna
Odpowiedź od Mrs. Alice
Hello Holly,
We’re very sorry to hear about your disappointment. We’ve carefully checked our records and are unable to find an order under this name in our system.
We absolutely want to look into this for you and help resolve the situation, but we’ll need you to contact us directly with your order number so we can investigate what may have happened. Please reach out to us as soon as possible and we’ll be happy to assist.
Kind regards,
Mrs. Alice Customer Care
Absolutely delightful products
Absolutely delightful products. Beautifully packaged and with a personal touch! Thank you Mrs Alice - will be returning and sharing your site!
12 grudnia 2025
Opinia niezależna
Everything went smoothly…
Delivery went smoothly and was beautifully wrapped with a lovely note! Was a little worried about ordering glasses but they were all in one piece!Ordered from Finland.
16 grudnia 2025
Opinia niezależna
Damaged goods and no refund. Avoid this company.
I ordered 2 beautiful Christmas trees for my tablescape. One tree had pearls that need to be reattached and the second tree arrived with a broken base. In addition, the bubble wrap around one of the trees was dirty. I wrote Mrs. Alice and was offered a $30 refund on an order that was $268.
16 grudnia 2025
Opinia niezależna
Odpowiedź od Mrs. Alice
Hello,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you described.
We’ve carefully checked our system and, with the details provided, we’re unable to locate an order matching this situation. We always want to make things right, if an item arrives damaged, we consistently offer either a full replacement or a full refund.
Please reach out to us directly with your order number so we can look into this properly and resolve it for you as quickly as possible. We’d really appreciate the opportunity to help.
Kind regards,
Mrs. Alice Customer Care
Great company , great products!
Delivery and packaging was perfect and the etched glass lantern is so beautiful! Thank you
15 grudnia 2025
Opinia niezależna
Gorgeous products
Gorgeous products, fast shipping with lovely packaging. This is one of the few places I can find large round tablecloths that aren’t plain, both that I have bought are fantastic quality and help my dining table, especially at Christmas look fab!
18 grudnia 2025
Opinia niezależna
I needed to redirect my order as it…
I needed to redirect my order as it hadn't arrived before I was due to go on holiday. The customer care team quickly made the changes and the item was despatched and safely received in my absence
3 grudnia 2025
Opinia niezależna
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Excellent experience! My order arrived safely and beautifully packaged. The quality exceeded my expectations, and the customer care from Mrs. Alice was outstanding, friendly, responsive, and thoughtful. I truly appreciate the attention to detail. Highly recommend and will definitely order again!
12 grudnia 2025
Opinia niezależna
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