Mrs. Alice Recenzje 2004

Wynik TrustScore: 4.5 na 5

4,7

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I just adore this brand! The customer service and products are absolutely spot on with quality and timeliness. As an interior designer I see a lot of fabrics and wallpapers, and these are definitely u... Zobacz więcej

Oceniono na 5 z 5

Mrs. Alice is one of my favorite go-to places for decor. I know I'll find something delightful and whimsical to fit my exact needs. Ordering as always super easy. The website presents well and is extr... Zobacz więcej

Oceniono na 5 z 5

Their decor is very tasteful and sophisticated. I have made multiple purchases at their site , the items look exactly as pictured and described on their website and they arrive delightfully n carefull... Zobacz więcej

Oceniono na 5 z 5

First purchase on quite an expensive item but definitely worth it. Such a fabulous choice of quirky items and such good quality. So much care was taken with packaging the fragile item and beautifully... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z wyposażeniem domowym
  2. Sklep z blatami
  3. Dekoracje i architektura wnętrz
  4. Sklep z podarunkami
  5. Sklep z wyrobami szklanymi
  6. Sklep z artykułami domowymi

Informacje o Mrs. Alice

Napisane przez firmę


Mrs. Alice Tablescapes

Rattan Furniture

Alice's Favourite's

Launched in November 2019, Mrs. Alice is the world’s first Tablescape brand founded by entrepreneur Alice Naylor-Leyland.

Offering enchanting, elegant tableware to take the hassle out of hosting, Alice’s “Tablescape In A Box” was the first product of its kind, making the art of Tablescaping accessible worldwide.

With her characteristic emphasis on whimsical, elegant design, Alice is excited to share with you a curation of her life long passion and hopes you will be inspired.

New collections of Limited Edition 'Curated Tablescapes' will be launched each season.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

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Oceniono na 5 z 5

Love the products

Love the products, and they have great customer service. The rechargeable lamps and extensive selection of mini lampshades make my rooms so cozy!! The small lamps are great for sometimes using on bookshelves and in a corner of the kitchen.

10 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Great Customer Service

Recently bought a Urn and Pedestal it arrived super fast but the Pedestal was sadly damaged, I emailed Customer Services and I had a replacement in less than 24 hours, absolutely brilliant , no nonsense Customer Service, delighted with the outcome and the new Pedestal and Urn look beautiful, will definitely be shopping again with Mrs Alice👌

31 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Awesome experience

This is an incredible retailer. High quality products, carefully and thoughtfully packed, delivered in a timely fashion and a great overall value. Couldn't be more impressed!

23 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Love 💕 the Rocking Horse !!

Love 💕 the Rocking Horse !!! Perfect in every way and beautifully wrapped !!! Just now wanting the Christmas trees to come back in stock . Already for next Christmas !

23 stycznia 2026
Opinia niezależna
Oceniono na 2 z 5

Pretty poor communication and customer service

The items (that I have actually received) are lovely and packed beautifully. Unfortunately my order was confirmed as shipped with all items and then delivery complete. We were using a parcel service and had quite a journey to pick up, only to find that the main table wasn’t included. Customer service said it was all sent together and there was a delay with the courier but I then received an email saying the table had just been sent to DPD that day. So I wasn’t given accurate (honest?) information. Anyway I still don’t have the table and have another drive and another fee to pay so not happy with the service at all. Hopefully the table is nice if it ever gets here!
Adding an update to this! After over a month of them saying it was delivered (no confirmation, no signature or anything) we drove to the parcel place to search for it. Turns out it was sent with no name or reference of any kind. Luckily the parcel place were lovey and let you open a few unclaimed packages to see what was ours. A few weeks later I l received another email from their customer support reiterating it’s delivered. No effort to see what happened and took no accountability, also the amount of time that elapsed between contact was ridiculous.

20 stycznia 2026
Opinia niezależna
Logo Mrs. Alice

Odpowiedź od Mrs. Alice

Hello Muireann,

Thank you for your feedback, and we’re really pleased to hear that the items you’ve received so far are lovely and met your expectations.

All items in your order were dispatched by us together on 16th January, which can be confirmed via the tracking links supplied.

As we explained, unfortunately at the time of dispatch, DPD were experiencing internal depot delays, which meant part of the consignment was temporarily held at their depot rather than moving through the network as expected.

The later notification you received from DPD reflects when that delayed parcel was released back into their system, not when it was dispatched from us. We appreciate that this can understandably be confusing and apologise for the frustration this caused.

We completely understand how inconvenient this has been, especially given the additional journey and cost involved, and we’re very sorry for that experience. The delay was outside of our control, but we did our best to keep you informed based on the information available to us at the time.

Thank you for your patience, and please don’t hesitate to contact us directly if you need any further assistance.

Kind regards,
Mrs. Alice Customer Care

Oceniono na 2 z 5

J’ai été immédiatement séduite par le…


J’ai été immédiatement séduite par le design de ces assiettes, ce qui m’a conduite à faire cet achat, malgré son prix relativement élevé pour moi. Justement en raison de leur valeur, je les ai utilisées avec beaucoup de précautions.

Je les ai sorties uniquement pour le dîner de Noël, nous les avons manipulées avec soin et elles ont été lavées à la main, conformément aux recommandations.

Pourtant, après cette unique utilisation, j’ai constaté que l’émail s’est fissuré, de manière très visible, ce qui altère fortement l’aspect de l’assiette et la rend esthétiquement abîmée.

Il s’agit donc d’un produit qui présente un défaut après une seule utilisation, ce qui est particulièrement décevant compte tenu de son positionnement et de son prix.

À titre de comparaison, je possède des assiettes d’une autre marque, bien moins chères, que nous utilisons quotidiennement, et avec lesquelles ce type de problème ne s’est jamais produit.

Cette situation est pour moi incompréhensible et très décevante

27 stycznia 2025
Opinia niezależna
Logo Mrs. Alice

Odpowiedź od Mrs. Alice

Hello Lullia,

Thank you for taking the time to share your experience — we’re genuinely sorry to hear how disappointing this has been.

Our plates are designed to be used and enjoyed, especially on special occasions, so it’s concerning to hear that the enamel cracked after a single, careful use and hand washing. That’s certainly not the experience we want for our customers, particularly given the value and positioning of the product.

We haven’t received any contact from you directly, but we’d really appreciate the opportunity to look into this and see how we can make things right. We’ll be reaching out to you shortly to gather a few more details and help resolve this.

Kind regards,
Mrs. Alice Customer Care

Oceniono na 5 z 5

I am very impressed with the quality of…

I am very impressed with the quality of these bears. Time has been taken to make sure the faces have lovely expressions, the bear's fur and overall design are of a very high standard, justifying the price. I originally wanted these for Christmas, but they are so attractive that they have found a more permanent home on a display shelf.

19 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Beautiful napkins

Beautiful napkins, delivered in a lovely fabric bag to keep them safe, wrapped in a lovely box with a postcard from Mrs Alice. Totally delightful.

19 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Great Customer service

Great Customer service, rapid delivery and very responsive. Cannot say enough. OH and I also loved the item I ordered!

18 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Such beautiful products, well made and high quality

Such beautiful products, I’m so excited at finding Mrs Alice!! I ordered a range of gingerbread/caramel themed products for our next Christmas table, they arrived and I couldn’t be happier - now want to order everything for spring, summer, autumn….
The only thing I would love to see is different packaging - lots of polystyrene which isn’t recyclable. Perhaps worth thinking about how you move to something more sustainable - paper/card pulp products or mycelium based polystyrene-replacements? At the high end of the market, I expect your customers would accept any slight cost increase.
So looking forward to styling my table with my gingerbread train :-)

17 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

No Customer Service

In hindsight, I should have read other reviews about shipping, really. My order was time sensitive and I looked at the shipping timings supplied by the company and thought they were OK. But of course they are fiction and my order remains unfulfilled and you can't really call and speak to a human, customer service doesn't exist in reality, which is a shame. Never again.

16 stycznia 2026
Opinia niezależna
Logo Mrs. Alice

Odpowiedź od Mrs. Alice

Hello Silvia,

We’re very sorry to hear about your experience.

We’ve checked our records and currently have no outstanding orders or support tickets under this name.

Please feel free to reach out to us directly at customercare@mrsalice.com
with your order number, and we’ll be happy to assist you.

Kind regards,
Mrs. Alice Customer Care

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