I just adore this brand! The customer service and products are absolutely spot on with quality and timeliness. As an interior designer I see a lot of fabrics and wallpapers, and these are definitely u... Zobacz więcej
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Zobacz, co mówią recenzenci
Mrs. Alice is one of my favorite go-to places for decor. I know I'll find something delightful and whimsical to fit my exact needs. Ordering as always super easy. The website presents well and is extr... Zobacz więcej
Their decor is very tasteful and sophisticated. I have made multiple purchases at their site , the items look exactly as pictured and described on their website and they arrive delightfully n carefull... Zobacz więcej
First purchase on quite an expensive item but definitely worth it. Such a fabulous choice of quirky items and such good quality. So much care was taken with packaging the fragile item and beautifully... Zobacz więcej
Informacje dotyczące firmy
- Sklep z wyposażeniem domowym
- Sklep z blatami
- Dekoracje i architektura wnętrz
- Sklep z podarunkami
- Sklep z wyrobami szklanymi
- Sklep z artykułami domowymi
Informacje o Mrs. Alice
Napisane przez firmę
Mrs. Alice Tablescapes
Offering enchanting, elegant tableware to take the hassle out of hosting, Alice’s “Tablescape In A Box” was the first product of its kind, making the art of Tablescaping accessible worldwide.
With her characteristic emphasis on whimsical, elegant design, Alice is excited to share with you a curation of her life long passion and hopes you will be inspired.
New collections of Limited Edition 'Curated Tablescapes' will be launched each season.
Dane kontaktowe
Zjednoczone Królestwo
- mrsalice.com
4,7
Doskonała
2 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
It broke the first night
It broke the first night I opened it. It only worked for about an hour. The button no longer works. It does not glow. I cannot get the light to turn on or off. I thought when I paid more money, it would be higher quality, but I could’ve paid for the same Chinese lamp for cheaper on Amazon. I just emailed customer service hoping to hear back soon.
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Mrs. Alice
Hello Stacy,
We’re really sorry to hear about your experience, that’s certainly not the quality we aim to provide.
We’ve checked our system and unfortunately we don’t have any record of an email from the address used on your order, so it’s possible your message hasn’t reached us. That said, we absolutely want to make this right for you. We’ll arrange for a replacement to be dispatched straight away.
We always appreciate the opportunity to resolve any issues directly, and we’re glad we can put this right for you now.
If there’s anything further you need, please don’t hesitate to get in touch.
Kind regards,
Mrs. Alice Customer Care
Excellent service and product
31 marca 2026
I just adore this brand
I just adore this brand! The customer service and products are absolutely spot on with quality and timeliness. As an interior designer I see a lot of fabrics and wallpapers, and these are definitely up there with the higher end offerings but with a far more reasonable price point. Alice and Serena - you've created a truly magnificent brand. Kudos to you! Xx
31 marca 2026
Fantastic 🙌🏻👌🏻🎀
13 kwietnia 2026
Opinia niezależna
Ordering was easy
Ordering was easy, delivery was quick, and items are just darling!
10 kwietnia 2026
Opinia niezależna
A very speedy delivery and beautifully…
A very speedy delivery and beautifully packaged
2 kwietnia 2026
Opinia niezależna
Première fois que je commande
Première fois que je commande, impossible de savoir où en est ma commande , rien n’est écrit en Français pas de propositions de traduction. Commande passée le 29 mars je ne sais pas où en est ma commande ni quand je vais la recevoir . De plus grosse surprise lors du paiement frais de port exorbitants . Rien n’est précisé avant .
Très déçue j’espère ne pas m’être faite avoir ….
29 marca 2026
Opinia niezależna
Odpowiedź od Mrs. Alice
Hello Alexandrine,
Thank you for your review, and we’re sorry to hear about your experience.
We would like to clarify that we are a UK-based company and unfortunately do not currently have a French language version of our website.
Having reviewed your order, we can see that the item purchased is a pre-order item, which is scheduled to be dispatched during the week commencing 8th June. This information is provided on the product page, at checkout, and within your order confirmation email.
We understand that waiting for an order can be frustrating, and we appreciate your feedback regarding language accessibility and shipping clarity.
Kind regards,
Mrs. Alice Customer Care
I love my new brown ikat tablecloths
I love my new brown ikat tablecloths. They are beautiful! They came quickly and were packaged well. Will definitely order again!
1 kwietnia 2026
Disappointed
Parcel arrived quickly.
Was excited to see the gift I had purchased for my granddaughters first Easter. The basket was dented in. The handle was crushed. Pieces of glue string were attached the ribbon. Just very disappointed, especially due to the price paid. Sent pictures off and heard nothing back. Am hoping for a full refund due to sub standard item received plus I have no gift for my granddaughter!
1 kwietnia 2026
Odpowiedź od Mrs. Alice
Hello Julie,
Thank you for your review, and we’re very sorry to hear how disappointing this experience has been, especially given the occasion.
We can see that you’ve already been in touch with our customer service team, and a return and full refund are currently being arranged for you.
We sincerely apologise for the condition the item arrived in and for any upset caused. We hope to resolve this for you as quickly as possible.
Kind regards,
Mrs. Alice Customer Care
I adore my new tablecloth
I adore my new tablecloth, such lovely colours of green. Can’t wait to use it on Easter Sunday.
31 marca 2026
Really loved the tablecloth online and…
Really loved the tablecloth online and it looked every bit as good when it arrived. Delivered very quickly and beautifully packed. A lovely shopping experience!
31 marca 2026
Mrs Alice Lovely and Beautiful
Mrs. Alice has beautiful things and I like beautiful things.
furthermore their customer service is excellent.
31 marca 2026
What a fabulous collection
What a fabulous collection - I wanted everything! My rattan bowl is perfect for holding Easter treats and for any other occasion.
31 marca 2026
Excellent buy
Well made with good attention to detail (I’m quite picky when it comes to (my) quality control!) using beautiful fabrics. The price is pretty good too!
30 marca 2026
Easter products only arriving AFTER Easter...
The main item that I had ordered specifically for Easter, given the mega Easter campaign by Mrs Alice on Instagram outlining deliveries would arrive BEFORE Easter (I deliberately placed order some weeks back) were not shipped. When I eventually proactively emailed after some weeks to understand what was causing hold up, I was told main item would arrive AFTER Easter and would that be okay. I am sure there was a good reason for this hiccup but a) maybe proactively update your customers when there is an unexpected delay b) don't make a song and dance over your boatful Easter decorations if you plan to send them to customers after event has passed.
30 marca 2026
Odpowiedź od Mrs. Alice
Hello Rebecca,
Thank you for your feedback and we’re really sorry for the disappointment caused around your Easter order. We completely understand how important timely delivery was, especially given the occasion.
After reviewing your order, it appears it was held because it included a pre-order item. By default, we ship orders once all items are in stock so everything arrives together. However, we’re always happy to send available items earlier on request.
We do aim to make pre-order timelines as clear as possible, these dates are shown on the product page, at checkout, and in order confirmation emails. If there are any changes to those dates, we communicate updates via email. That said, we appreciate your point about proactive communication and recognise we could have done better in keeping you informed here.
We’re very sorry this impacted your Easter plans and truly value your feedback, it helps us improve both our processes and communication going forward.
Kind regards,
Mrs. Alice Customer Care
Fantastic shop and absolutely superb customer service
Fantastic shop and absolutely superb customer service. We bought some Easter Egg trees and since they were damaged during shipping they were replaced within days! I have never experienced such a nice and customer friendly service! Most recommended!
21 marca 2026
Opinia niezależna
Delighted
Easy to order from a gorgeous range and very quick delivery. Love my soft and beautiful pink chick, Clara which arrived beautifully packaged
21 marca 2026
Opinia niezależna
Haven’t received it!
24 marca 2026
Opinia niezależna
Odpowiedź od Mrs. Alice
Hello Jane,
Thank you for your feedback.
Unfortunately we do not have any orders linked to the name you have provided here, but please do feel to contact our team at customercare@mrsalice.com, and we can look into this further for you.
Kind regards,
Mrs. Alice Customer Care
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