MORe Living  Recenzje 

246
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Absolute joke of a company, glass is all coated and misty, it doesn't come off. You need a window cleaner as the windows don't turn around for cleaning. Anyone can pull them open fully from the outsid... Zobacz więcej

Oceniono na 5 z 5

L&M LAW IRVINE. From start to finish everything went very smoothly, very down to earth sales rep, honest , not pushy delt with her well. The two lads arrived exactly on time on the date expected,... Zobacz więcej

Oceniono na 5 z 5

Absolutely brilliant job. Cannot recommend them highly enough. The two young men, Dean and Kevin turned up yesterday to install the 3 bedroom windows and again this morning to finish the bathroom,... Zobacz więcej

Oceniono na 5 z 5

Hi 10/10 Service Front windows door and back patio doors changed in February 2024 Adam initial contact polite young man Office staff in Scotland sorted x2 days fitting as extra work... Zobacz więcej

Informacje dotyczące firmy

  1. Dostawca okien PVC
  2. Projektant łazienek
  3. Dostawca drzwi
  4. Sklep z artykułami domowymi
  5. Przebudowy kuchni

Napisane przez firmę

MORe Living are a National Home Improvement brand, originating in Lanarkshire and operating across the whole central belt of Scotland and the North West of England. We are immensely proud to have experience spanning many decades within an industry that we love and carry a real passion for. We have held senior positions with some leading brands, and we know exactly how they work. Some of what we have seen from the “major companies” has been great but on the other hand, some of what we have witnessed has not been pretty at all. Here at MORe Living however, we, as a family operated business prioritise real family values. Whenever we consider you, our client, we think of you as part of the family. Our specialist home improvements include: Windows And Doors, Roof Renovations, Wall Renovations, Roughcasting, Roofline (FSGs), Flat Roofing, Bathrooms, Kitchens, - PVC Windows/ - Sash and Case Windows/ - Composite Doors/ - PVC Doors/ - Monocoque Doors/ - Patio Doors/ - French Doors/ - Bi-fold Doors/ - Roughcasting/ - Wall weatherproofing/ - Re-roofing/ - Re-tiling/ - Roof weatherproofing/ - Roofline (Fascias Soffits and Guttering)/ - Flat Roofing/ - Bespoke Kitchens/ - Bespoke Bathrooms/ - Home Improvements/ - Bedroom Furniture


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

246 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,2

Wszystkie recenzje

(246)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 19

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Oceniono na 5 z 5

Couldn’t have asked for more

From the first meeting with Darcey who was friendly , polite and helpful and managed to come up with a great offer to the service provided from the window fitting team who were excellent and went above and beyond to fix a problem caused by the surveyor , done a great job and left no mess behind, everything was superb and delighted with my new windows . Highly recommended

22 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent quality and great workmanship, poor customer service

Mark, Steven and Jamie were brilliant. They did a great job, tidied up and were very pleasant throughout. I am pernickity and could find no fault. The windows and doors are lovely and great quality. I intended to use them again when replacing my front door.

Unfortunately, the customer service and admin side need revised as they have let the company down. There was no pre installation call to confirm they were still coming and having paid the company I still have had no reply to my email asking for confirmation that they received the payment, almost two weeks later. Disappointed considering the doors and windows are lovely.

17 lutego 2023
Opinia niezależna
Oceniono na 1 z 5

Avoid this company.

Avoid this company.
They do not keep you up to date with progress.
We had to do all the foot work to get our warranty when they should have done it.
They want payment while guys are still on site.
They leave a mess on your walls and don't cement it, you do it yourself or have to hire a plasterer.
We were told it was the architects job to get the warrant, we waited and waited and finally took it into our own hands and had the warrant accepted within 1 week after waiting 4 months for the company and the architect to get the job done. We had to phone them on a weekly basis for an update.
Job started in August 2022 and French doors finally put in, in January 2023. The guys were still tidying up their equipment and we got a phone call looking for payment. In my opinion this is very unprofessional.
I would not recommend them to anyone.
There were doors that I wanted and the salesman talked me out of them. They do not take into consideration what the customer wants.

3 sierpnia 2022
Opinia niezależna
Logo MORe Living

Odpowiedź od MORe Living

Thank you for taking the time to leave us this review Mrs Colley.

With regards to Building Warrants, a warrant for works is the responsibility of the homeowner. We do offer a service where we subcontract the warrant application to a 3rd party. Unfortunately, the length of time taken for this is with the local council and the party submitting this application, we are then not privy to the updates on this as the application goes through. Even if we wanted to update you we wouldnt have that information to give.

With regards to the plaster work, it clearly states in our terms of contract that we will do our best to cause minimal damage to surrounding finishes and masonry, but that, our installers are window and door installers and if there is any substantial damage done to the masonry as a result of the completion of our works, it will be the client's responsibility unless expressly agreed otherwise. These terms were accepted by yourself prior to agreeing to the works.

The reason the job started in August and then went on until January is whilst we waited on the warrant approval, the job did not take 4 months to do. We agreed to do what was permitted without warrant first, and this was agreeable with yourself.

I must be honest, i do not think it is unprofessional to ask for payment for a job, once it has been completed. In fact, i dont think there are many businesses or trades that would not ask for payment once they have completed their job. I am sorry that you find this unprofessional or unreasonable, but it does state in your contract that the amount is payable on completion of the job. We also reiterate this when booking our clients in.

I am sorry that based on the above, you would not recommend us, like many of our clients do, we will take on board your comments to try and better our service for future customers.

The More Living Renovations Team

Oceniono na 5 z 5

Good efficient, clean work.

Good efficient work, nice clean lines, friendly and skilled team, 100% would recommend.

8 lutego 2023
Opinia niezależna
Logo MORe Living

Odpowiedź od MORe Living

Thank you for your kind review Mr Seteram, glad you are happy.

Oceniono na 4 z 5

New windows

We were having new windows put in on 27/01/2023,
MORe living called my wife on 26/01/2023 at 15:15 ro say they would need to cancel this and move it to the following week.
This was not suitable as i had taken time off work for this.
After several calls to the company and them blocking my wife's negative comments on Facebook it was arranged to go ahead on the original date.
Mark G and Stephen arrived at 09:00 and appologised for being late , even though we were told it would be mid morning.
Both men we great, hey cleaned up as they went along and by the time they had finished we were delighted with the results would recommend there guys very professional ,hard working and made sure we were happy with every window before they left.

27 stycznia 2023
Opinia niezależna
Logo MORe Living

Odpowiedź od MORe Living

Thank you for your review Mr Mcgregor. I am glad to hear how happy you are with the windows. With regards to the build up, unfortunately, as best we try to finely organise our diaries, there can be unforeseen circumstances that negatively impact the efficiency of these.

Occasionally it means we have to move a customer, and unfortunately, is just sometimes the way it falls.

Please accept our apologies for any inconvenience caused, and i am glad we got there in the end.

Oceniono na 5 z 5

Refreshing sales process and good quality product.

First off the sales person Donald who came round was way better than any others I've had in the past. There was no hard sell, he gave me a fair and honest price with no nonsense tactics other companies used. He was also a really pleasant and personable person. Price I was quoted was less than expected so perfectly happy to buy from him, particularly since he was happy to leave the price with us for us to call him once we got finance sorted. Never pushed for any deposit there and then which was refreshing to see. Installation was completed to a high standard and haven't found any significant issues a few days later. Already noticing a difference with heat in the home so windows appear to be of a good quality, doing what they should. My only gripe, and it's minor, is a bit of a lack of communication following us paying our deposit to when we were getting our installation. I had to call the company twice to ask when we were getting the fitting when I kind of expected them to call me. In contrast the call to pay my final balance was received before the installers had even left the driveway. So I would definitely recommend the company, as there was no issue but perhaps their communication could be improved.

30 stycznia 2023
Opinia niezależna
Logo MORe Living

Odpowiedź od MORe Living

Thank you for your kind review Alan.

We, at More Living Renovations, believe the essence of true sales, is to make it easy for a customer to buy, when they feel informed and comfortable. It is good to hear that Donald achieved this with you.

We will take on board the comments with regards to communication. We do our best to keep all our clients informed as we receive information on lead times etc. We do ask our installers to call on completion so we can speak to our customers before they leave, hence the prompt payment call.

Thank you for the feedback.

Oceniono na 1 z 5

Very poor service from MORe when we…

Very poor service from MORe when we ordered and paid for a very expensive kitchen. Initially designer got the dimensions wrong for the base cabinets and we ended up with a 6 inch gap that they wanted to leave, eventually rectified after much dialogue.

Installers seemed inexperienced and not expert including ‘electrician’ who “totty” jointed wires behind a wall that they were going to leave.

Installers randomly turning up and not staying long.

One cabinet door installed incorrectly and has now split.

No response from the company at all.

Would not use or recommend this company to anyone.

29 kwietnia 2022
Opinia niezależna
Logo MORe Living

Odpowiedź od MORe Living

Hi Mr Miller,

Thank you for this review. I can see from it that most of the issues have been rectified. I am sorry we didnt get it right first time. Please contact us on info@more-living.co.uk if there are any further things we can assist with.

Oceniono na 5 z 5

Brilliant Window Installation

I sat down with Darcy to price out the installation. They sent a surveyor around when arranged. Mark G and Stephen came around this week and fitted three new windows for us. They did a brilliant job and tidied as they went. The quality of the work has been excellent and I’ll be going back to them for a new door in the near future

25 stycznia 2023
Opinia niezależna
Logo MORe Living

Odpowiedź od MORe Living

Thank you for this review Justin. Glad to hear how happy you were with our processes.

Oceniono na 5 z 5

The Markie G team

From Darcy who came out and sold us the windows and explained everything to us, to Mark and Stevie 2 really nice guys thank you, these guys were tremendous between taking out our old windows and fitting new they were relentless and cleaned up any mess as they went along and everything was taken away. Only thing we never received a follow up phone call as promised, but that is neither here nor there, we are delighted with the windows

13 stycznia 2023
Opinia niezależna
Logo MORe Living

Odpowiedź od MORe Living

I will pass on your comments to Darcy, Mark and Stevie. It is great to here of a lasting impression left.

Oceniono na 5 z 5

Window's

Made an appointment for Alex sales rep to come and give me a quote. Felt very comfortable and at ease with being a single person, never felt pressured, was very knowledgeable about the company and passionate about working for them. Information explained in simple format on the way the windows are made and also the fitting. What I was also impressed with was that the windows were checked over by an inspector to make sure everything was up to speck before paying. Would highly recommend this company. Good Luck

24 stycznia 2023
Opinia niezależna
Logo MORe Living

Odpowiedź od MORe Living

Thank you very much for the kind words. I have passed your comments on to Alex who was over the moon that you were happy with his services.

Oceniono na 5 z 5

The ease that all employees of this…

The ease that all employees of this company made life simple for me in choosing windows, they are also courteous, well mannered, good humoured and Knowledgeable about there products, I would use them again.

23 stycznia 2023
Opinia niezależna
Logo MORe Living

Odpowiedź od MORe Living

This is what we aim for. Thank you very much for your kind review

Oceniono na 2 z 5

The salesman was nice enough and…

The salesman was nice enough and knowledgeable but the pressure selling technique really didn’t work for us so we did not proceed with double glazing with this company. Apparently if we didn’t agree then or within the next few days the price would rise significantly. We explained our financial situation and then were told he would give us 15 minutes to call a family member to ask them for a loan of thousands of pounds! It was quite an uncomfortable experience.

1 grudnia 2022
Opinia niezależna
Logo MORe Living

Odpowiedź od MORe Living

Hi Mrs Fulton.

I am sorry to hear that you were not satisfied with the sales procedures. We do our best to provide our clients with as detailed, informative presentations as possible. We do run promotions that are improved and altered regularly. We do not intend to ever put any sort of pressure on our clients, so i apologise if you were made to feel this way.

Oceniono na 5 z 5

Great windows with superb fitters.

Fitters arrived on time and were friendly and polite. The windows and doors were fitted quickly with no mess left behind. The whole process from choosing and fitting was remarkably quick and easy.

8 stycznia 2023
Opinia niezależna
Logo MORe Living

Odpowiedź od MORe Living

Good to hear. Thank you for your kind words.

Oceniono na 5 z 5

Excellent service

We were given support from day one, the salesman was knowledgeable and personable and on the day of the install everything went off without a hitch and the windows are of an excellent quality

4 stycznia 2023
Opinia niezależna
Logo MORe Living

Odpowiedź od MORe Living

Brilliant to here. Our customers are the cornerstone to our business and we treat them accordingly. Thank you for your kind words.

Oceniono na 5 z 5

Quality windows and Doors

Quality windows and Door. First class service, from the first contact with the company to the completion of the job. Kept informed of progress of job, minimum waiting time. Friendly experience from sales through to Installation. Would not hesitate to use More Living in the future.

21 grudnia 2022
Logo MORe Living

Odpowiedź od MORe Living

Great to hear how our procedures served you. Thank you for your review.

Oceniono na 5 z 5

Happy customer

I’m very happy with my new windows.Tommy and his lads have done a great job. He was very helpful and ironed out a few wee snags for me. I would recommend
both the company and Tommy for his excellent service.p

29 grudnia 2022
Opinia niezależna
Logo MORe Living

Odpowiedź od MORe Living

Thank you very much, i will pass on your kind words.

Oceniono na 5 z 5

Extremely delighted with More Living Renovations LTD …

Delighted with More Living Renovations LTD. We had our windows installed today and they look amazing. Very tidy and professional from start to finish and it’s always nice to get a courtesy call once the job is complete. Would highly recommend.

23 grudnia 2022
Logo MORe Living

Odpowiedź od MORe Living

Thank you for your kind review.

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