Shay was incredibly quick and helpful with support, resolving an issue I raised same day.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good customer service. We are just setting up modulr and the team are very responsive and resolved my queries quickly.
Reakcja na opinię
Throughout our entire working relationship, Modulr have consistently provided us with a first class level of customer service. Responses are always from a real person and replies received the same... Zobacz więcej
Reakcja na opinię
Your customer support was helpful during the onboarding and linking BrightPay to Modular was easy, although not seamless. We had to reach out to your support team to help us after 2 unsuccessful attem... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Modulr
Napisane przez firmę
Modulr enables thousands of businesses, from enterprise to SMEs, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products.
We’ve created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS.
Our payments expertise enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending and Investment & Wealth.
Today, we are trusted to process over £100bn payment volume annually with a platform uptime of 99.95%.
We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs, and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard across UK and Europe.
Our regulatory permissions and governance structure underpin our business. We are licensed as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.
Modulr is a member of Stop Scams partnership.
Need support? Contact us 24/7 using the contact details below.
Dane kontaktowe
Scale Space, 58 Wood Lane, W12 7RZ, London, Zjednoczone Królestwo
- +44 (0) 303 313 0060
- support@modulrfinance.com
- modulrfinance.com
4,5
Doskonała
150 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od Modulr
Thank you for taking the time to leave us a review. We aim to make business payments easy, so it is great to hear about your positive experience.
Should you need any further assistance or have more feedback, feel free to reach out.
They are amazing they listen to the…
They are amazing they listen to the client and go above and beyond
12 czerwca 2024
Opinia niezależna
Odpowiedź od Modulr
Thank you so much for your positive feedback! We're thrilled to hear that our team do a great job supporting you.
If there's anything else we can help you with, please don't hesitate to reach out. Thanks again for choosing Modulr.
Only issue has been 2FA
Only issue has been 2FA - simple usage, great product
12 czerwca 2024
Opinia niezależna
Odpowiedź od Modulr
Thank you for taking the time to leave us a review on Trustpilot. We're glad to hear that you find our product great and easy to use!
If you have any specific feedback or need assistance with 2FA, please feel free to contact our customer support team at support@modulrfinance.com. They will be more than happy to help.
Nothing is too much trouble
Nothing is too much trouble, always there to help and listen to suggestions
12 czerwca 2024
Opinia niezależna
Odpowiedź od Modulr
Thank you for your positive review and for choosing Modulr to power your payments.
The process is too time consuming and…
The process is too time consuming and involved when dealing on behalf of a client. Have to keep going back to them to either add funds or approve payments.
Positive is that it is very quick to create the payments from BP and the fact that payments are virtually instantaneous.
4 czerwca 2024
Odpowiedź od Modulr
Thank you for taking the time to provide your feedback. We're glad to hear that you appreciate the quick creation of payments from Brightpay and our fast transfer speed.
We understand that managing transactions on behalf of a client can be tricky at times, and we’re continually working on ways to streamline this process for a more efficient experience. We have several features that may help with funding and approving payments. Our mobile app allows clients to approve payments on the go, while our portal's 'add funds' functionality is designed to allow your clients to top up their Modulr accounts swiftly and easily.
Your satisfaction is crucial to us, and we value your insights as they help us enhance our services. If there are specific features or improvements you would like to see, please don’t hesitate to let us know by contacting us at support@modulrfinance.com
Not for the small business
***Update re the response below as it's incorrect--
Modulr removed the lowest tier price plan of £10 and replaced it with one with a 200% increase. There was no loyalty offer to me as they suggest, they just offered the new lowest price plan.
The new features are of no use to me, I can accept price rises but not 200/600% ones, not sure how Modulr thinks this is acceptable, surprised they even tried to justify it.
Been with Modulr for a few years now but recently received an email saying that my monthly fee was rising from £10 to £67.20, so nearly a 600% increase.
They then offered £29, so just a mere 200% increase.
The reason given for the increase, inflation.
Goodbye Modulr.
6 czerwca 2024
Opinia niezależna
Odpowiedź od Modulr
Thank you for taking the time to share your feedback and we are sorry to hear you are leaving us. We understand that price changes can be concerning, particularly for small businesses during this time.
Since 2021, we have held our prices steady despite increased operational costs due to inflation. We are committed to providing a high-quality, reliable service that meets our customers' evolving needs by introducing new services and functionality. To achieve this, we made the difficult decision to increase our prices, whilst remaining competitive.
Here's a look at some of the new features and enhancements that we have introduced as part of our ongoing investment in your payment experience:
Confirmation of Payee: This feature is designed to reduce the risk of fraud by ensuring payment details are correct before processing transactions.
New Xero Payroll functionality: We've integrated enhanced capabilities with Xero to streamline payroll processes, making it easier for businesses to manage their finances.
Increased file compatibility: We've expanded the types of files that can be used on the platform, allowing for greater flexibility in managing and processing payments.
Mobile App for IOS: For efficient on-the-go payment management.
In-Product training sessions: To help you get the most value from using our platform.
We value your loyalty and offered a reduced rate of £29 to acknowledge the impact this change may have on longstanding customers like yourself.
If you have further questions or need assistance, please don't hesitate to contact us at growth@modulrfinance.com.
Been using the system for over a year…
Been using the system for over a year and have no issue usually, and accept that mistakes happen, however the total lack of customer service and tech support over a weekend is disgraceful. I transferred the money for our payroll, and I have 47 team members that I can’t pay. I’ve emailed and left 4 messages and had no response. They seem not to care that I have 47 families that are impacted by not receiving their monthly wage
5 maja 2024
Opinia niezależna
Odpowiedź od Modulr
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience caused by the delay in processing your payroll.
Our Support team is available Monday through Friday from 8 AM to 6 PM; however, we understand how the lack of weekend support has significantly impacted you and your team members. We regularly review our Support team's availability and will use your valuable feedback during our ongoing discussions about our service.
Thank you again for getting in touch and for powering your payments using Modulr.
Jumping Through Hoops Just to Get Started?
Signing up for this was an absolute nightmare! It took way longer than it should have. Honestly, it felt like they were going out of their way to make things complicated. All I wanted to do was get started, but instrad, I felt like I was jumping through hoops Here I was, excited to finally use it, and they bogged me down with this crazy signup process.
1 kwietnia 2024
Opinia niezależna
Odpowiedź od Modulr
We are truly sorry to hear about your challenges during the signup process.
At Modulr, we strive to make our onboarding as smooth and straightforward as possible, and we missed the mark in your case. The steps involved are designed to comply with necessary KYC (Know Your Customer) regulations to ensure our platform's and our customers' safety and security. We are continuously working on improving our processes to make them more user-friendly. Thank you for your feedback—it is invaluable as we strive to enhance our services.
Please email our support team at support@modulrfinance.com if you need any further assistance or have suggestions on how we can improve. We're here to help and ensure you have a better experience in the future.
Scammer alert!
Scammer alert!
Don’t trust anyone using this bank. Do not send money to this bank. I was scammed by someone pretending to be the person I know using this bank. Fake names were allowed to create bank accounts as their account names!
4 grudnia 2023
Opinia niezależna
Odpowiedź od Modulr
We are very sorry to hear about your experience and can understand the distress caused. As a regulated financial entity, we take all fraud reports extremely seriously and actively work to prevent the misuse of our e-money services.
We would like to speak with you directly to discuss what has happened to ensure that all actions to recover your money have been taken. Please send the details of what happened, including the account details you paid and the value of the payment, to support@modulrfinance.com. Our Support team will guide you through what we will do to investigate your case.
We have found Modulr a massive add-on…
We have found Modulr a massive add-on to the services we offer. It integrates well with our Brightpay software. It will make payments using the best in tech and is really secure. Jessie at Modulr is so helpful and approachable. Shes a star!
16 stycznia 2024
Opinia niezależna
Odpowiedź od Modulr
Thank you for taking the time to leave such a positive review on Trustpilot!
We're thrilled that Modulr has been a valuable addition to your services and that our integration with Brightpay works seamlessly for you. Our technology's security and ease are paramount to us, and it's great to know these aspects stand out to you.
Also, thank you for highlighting Jessie's efforts. We'll pass your kind words along to her.
We look forward to continuing to support your business. If there's anything else we can do to assist you, please don't hesitate to let us know.
Scammer using a Moduir account to sell…
Scammer using a Moduir account to sell parts he doesn't have! Company not interested
1 grudnia 2023
Opinia niezależna
Odpowiedź od Modulr
We are very sorry to hear about your experience. As a regulated financial entity, we take all fraud reports extremely seriously and actively work to prevent the misuse of our e-money services.
When we receive a fraud report, we take action on the account as quickly as possible and will always do our best to recover payments made to the account.
Please email our support team at support@modulrfinance.com to share any account details you were asked to pay. If you made a payment to these details, please let us know how much and when it was sent. With this information, our Support team will be happy to guide you through what we will do to investigate and take action.
Criminals
I was scammed as many others here. I have been in contact with MODULR and I can confirm that they actively defend criminals and their policies encourage money laundering
18 września 2023
Opinia niezależna
Odpowiedź od Modulr
We are very sorry to hear about your experience and can understand the distress it caused. Please be assured that we take all fraud reports extremely seriously and actively work to prevent the misuse of our e-money services and the laundering of funds.
We would like to speak with you directly to discuss what has happened to ensure that all actions to recover your money have been taken. Please send the details of what happened, including the account details you paid and the value of the payment, to support@modulrfinance.com. Our Support team will be happy to guide you through what we will do to investigate and take action.
WhatsApp scam
Was just scammed out of £840 on WhatsApp someone pretending to be my son he messaged me to lend him money to buy a mobile phone of his friend.
friends name chakib taleb.
Message was so convincing transferred money to his friends account more fool me caught the scammer out but to late transfer was done.
this is the bank they are using so be aware.
The bank is modulr fs limited.
Address
Scale space 58 wood Lane London
W127RZ
If you put in the post code on Google maps it looks like a flat not a bank.
15 listopada 2023
Opinia niezależna
Odpowiedź od Modulr
We are very sorry to hear about your experience and can understand the distress caused. As an e-money institution regulated by the FCA, we take all fraud reports extremely seriously and actively work to prevent the misuse of our e-money services.
I appreciate some time has passed since you sent this payment, but we are happy to speak with you to ensure all actions to recover your money have been taken. Please send the details of what happened, including the account details you paid and the value of the payment, to support@modulrfinance.com. Our Support team will guide you through the next steps.
Word of caution
Word of caution, almost got scammed by someone using this bank. Fortunately came here and checked the reviews. Thanks to everyone who shared their experiences here.
13 listopada 2023
Opinia niezależna
Scammer like using this bank
Was also scammed by someone using this bank.
Person still sending me another account from this bank to send money.
7 października 2023
Opinia niezależna
Scam sort code
Like others wad given this sort code to pay a deposit. Just a scammers tool.
3 października 2023
Opinia niezależna
Modulr was inadvertently paid a deposit…
Modulr was inadvertently paid a deposit by me twice - £1827 x 2. A recall was asked for by Barclays but the request has been totally ignored. So where has the money gone? They were acting on behalf of Oh Goodlord Ltd. who deny receiving it. The mistake should have been noted and one payment returned.
1 sierpnia 2023
Opinia niezależna
Terrible communication with clients
14 lipca 2023
Opinia niezależna
I've paid money into an account used by…
I've paid money into an account used by this company, its left my account but the person has not received it on their end
19 czerwca 2023
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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