Shay was incredibly quick and helpful with support, resolving an issue I raised same day.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good customer service. We are just setting up modulr and the team are very responsive and resolved my queries quickly.
Reakcja na opinię
Throughout our entire working relationship, Modulr have consistently provided us with a first class level of customer service. Responses are always from a real person and replies received the same... Zobacz więcej
Reakcja na opinię
Your customer support was helpful during the onboarding and linking BrightPay to Modular was easy, although not seamless. We had to reach out to your support team to help us after 2 unsuccessful attem... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Modulr
Napisane przez firmę
Modulr enables thousands of businesses, from enterprise to SMEs, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products.
We’ve created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS.
Our payments expertise enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending and Investment & Wealth.
Today, we are trusted to process over £100bn payment volume annually with a platform uptime of 99.95%.
We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs, and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard across UK and Europe.
Our regulatory permissions and governance structure underpin our business. We are licensed as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.
Modulr is a member of Stop Scams partnership.
Need support? Contact us 24/7 using the contact details below.
Dane kontaktowe
Scale Space, 58 Wood Lane, W12 7RZ, London, Zjednoczone Królestwo
- +44 (0) 303 313 0060
- support@modulrfinance.com
- modulrfinance.com
4,5
Doskonała
150 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Thomas was amazing!
Thomas was amazing!
Your helpdesk is second to none - call answered really quickly, Thomas was super helpful, resolved my issue in a matter of minutes and went the extra mile.
Would wholeheartedly recommend :-)
27 listopada 2024
Odpowiedź od Modulr
Thank you for the fantastic feedback! Really gratifying to see how well appreciated the support team's efforts are. I'll ensure Thomas gets the recognition due. If there's anything else we can do for you or other feedback you'd like to leave please do let us know and have a great day!
Great Service from Thomas.
Great Service from Thomas.
I called asking for help with a report I needed and I had the report in minutes! Excellent customer Service as always
20 listopada 2024
Odpowiedź od Modulr
Thank you for your feedback, I'll make sure to pass it on to Thomas and the team. We're glad to hear that we could assist you quickly with your report. If you need any further help or have any more feedback to provide, please feel free to reach out. Have a great day!
Excellent service, I am very impressed with Modulr
I am very impressed with Modulr. Iain was exceptionally helpful and patient with helping me set up what I needed. I am very happy with Modulr sage salary and supplier payments, it has made our lives a lot easier. Modulr are always very helpful when I have call them, nothing is too much trouble and they have stayed on the call until the task is sorted!
20 listopada 2024
Odpowiedź od Modulr
That's great to hear! I'll pass on your kind words to Iain and the team. We're glad that Modulr's Sage salary and supplier payments are making things easier for you, and that our support has been helpful. If you have any more feedback or need further assistance, please let us know.
quick respond and accuret support…
quick respond and accuret support guidance to resolve issue
18 listopada 2024
Odpowiedź od Modulr
Thank you so much for your kind words and for taking the time to leave us a 5-star review on Trustpilot!
I had a problem with a payment recall…
I had a problem with a payment recall and Iain handled it exceptionally well. Excellent customer service.
8 listopada 2024
Odpowiedź od Modulr
Thank you so much for your 5-star review! We're thrilled to hear that Iain provided you with excellent customer service and was able to handle your payment recall issue effectively. Your feedback is greatly appreciated and will certainly be passed along to Iain and the team. We're here to help whenever you need us!
Brilliant product and the customer…
Brilliant product and the customer service is second to none. I phoned with an issue as a payment was stuck 'pending'. The customer service line was answered very, very quickly and the problem was understood and identified immediately. The agent rectified it and emailed me back very shortly after to let me now it was all resolved. Stuff goes wrong sometimes, handling it well when it does makes all the difference.
7 listopada 2024
Odpowiedź od Modulr
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you are satisfied with our product and that our customer service team was able to resolve your issue promptly. We strive to provide the best support possible, and it’s great to know that we were able to assist you quickly and effectively. Your kind words about our service mean a lot to us.
I use Modulr with Sage 50 payroll and…
I use Modulr with Sage 50 payroll and it has saved me a great deal of time making salary payments to staff with the easy to use portal
6 września 2024
Opinia niezależna
Odpowiedź od Modulr
Thank you for sharing your positive experience with Modulr and Sage 50 Payroll! We're thrilled to hear that our integration has helped save you time and made salary payments easier. Your feedback is greatly appreciated, and we're here to support you if you need any assistance.
Streamlining payment processing
We use Modulr in conjunction with a payroll software, so that our clients' payroll payments are made to their staff in a timely and organised fashion. The process is very straightforward and has streamlined our payroll processing dramatically. Our clients love the time saved from not having to make individual staff payments.
23 września 2024
Opinia niezależna
Odpowiedź od Modulr
Thank you so much for sharing your positive experience with Modulr on Trustpilot! We're thrilled to hear that our platform has significantly streamlined your payroll processing and saved valuable time for your clients. It's fantastic to know that our efforts to make payments timely and organized are making a real difference in your operations.
Easy to use and simplified processes...
Easy to use and has really simplified some processes for our company.
9 września 2024
Odpowiedź od Modulr
Thank you for your five-star review. We're pleased to hear that you're enjoying the benefits of using our service to power your payments.
Absolutely love it
Absolutely love Modulr for making our client’s payments, seamlessly integrates with Brightpay and amazing customer service
2 września 2024
Opinia niezależna
Odpowiedź od Modulr
Thank you so much for your positive feedback! We're thrilled to hear that you're benefitting from our seamless integration with Brightpay. Please don't hesitate to reach out if you need assistance or have any suggestions. Thanks again for choosing Modulr!
Odpowiedź od Modulr
Thank you for the positive review. It is great to hear you have had a smooth experience with us. If you ever need assistance or have any questions, feel free to reach out.
Modulr has been an amazing asset to our…
Modulr has been an amazing asset to our clients, and it was a pleasure connecting with Tom and Jock at the Accountex event. They were fantastic to speak with and find out a little more about the product roadmap and how it could benefit our company Noexspence.
It was great to finally meet the team behind such an impactful platform!
17 września 2024
Opinia niezależna
Odpowiedź od Modulr
Thank you so much for your fantastic 5-star review! We're thrilled to hear that Modulr has been an amazing asset to your clients. It was a pleasure connecting with you at the Accountex event as well. Tom and Jock enjoyed speaking with you and discussing how our product roadmap can benefit Noexspence.
It's always great to meet the people who make our community so impactful. Thanks for taking the time to share your experience, and we look forward to continuing to support your success!
Easy to use software
Easy to use software, good support. The tool makes it much harder for clients to make incorrect payments
17 września 2024
Opinia niezależna
Odpowiedź od Modulr
Thank you for the 5-star review! We're thrilled to hear that you find our software easy to use and our support team helpful. It's great to know that our tool is making a difference by helping clients avoid incorrect payments.
If you have any suggestions or need further assistance, feel free to reach out.
Fantastic software
Fantastic software, makes our clients life's for paying payroll so much easier.
Highly recommend that other accountants offer this software to their clients.
17 września 2024
Opinia niezależna
Odpowiedź od Modulr
Thank you so much for your review! We're delighted to hear that our software has made the payroll process easier for your clients. If you ever have any questions or need further assistance, feel free to reach out. Thanks again!
Our public house client was taking 2…
Our public house client was taking 2 hours on a Friday night, she now takes 5 minutes and is done.
17 września 2024
Opinia niezależna
Odpowiedź od Modulr
That's fantastic to hear! Thank you for the 5-star review. We're thrilled to know that our solution has significantly improved efficiency for your client, freeing up her Friday nights. If you ever need any further assistance or have more feedback, feel free to reach out.
Near enough doubled prices
Near enough doubled prices/moved me onto an expensive plan without making sure I was happy with this plan. Then claimed they moved my plan for my own sake...to make things cost-effective...this is only true because they pushed up everyone's prices/manipulated their payment structure!
6 sierpnia 2024
Opinia niezależna
Odpowiedź od Modulr
Thank you for taking the time to share your feedback . We understand that price changes can be concerning, particularly for small businesses during this time. We did communicate these changes at the beginning of May.
Since 2021, we have held our prices steady despite increased operational costs due to inflation. We are committed to providing a high-quality, reliable service that meets our customers' evolving needs by introducing new services and functionality. To achieve this, we made the difficult decision to increase our prices, whilst remaining competitive.
Here's a look at some of the new features and enhancements that we have introduced as part of our ongoing investment in your payment experience:
Confirmation of Payee: This feature is designed to reduce the risk of fraud by ensuring payment details are correct before processing transactions.
New Xero Payroll functionality: We've integrated enhanced capabilities with Xero to streamline payroll processes, making it easier for businesses to manage their finances.
Increased file compatibility: We've expanded the types of files that can be used on the platform, allowing for greater flexibility in managing and processing payments.
Mobile App for IOS: For efficient on-the-go payment management.
In-Product training sessions: To help you get the most value from using our platform.
If you have further questions or need assistance, please don't hesitate to contact us at growth@modulrfinance.com.
I use Modulr to pay weekly wages
I use Modulr to pay weekly wages. It is a seamless easy integration from my wages software. The support staff is so helpful and patient and they always answer immediately with the solution. I don't find all this technology easy so it makes a huge difference that Modulr has such great support for old timers and the every day problems that will come. Great Product, Great Service, Great Support! Wonderful support staff!
24 czerwca 2024
Opinia niezależna
Odpowiedź od Modulr
Thank you so much for your feedback! We're thrilled to hear that Modulr has made your weekly wage payments seamless and easy to integrate with your wages software. Our support staff works diligently to provide immediate and effective solutions, and it’s wonderful to know that their patience and helpfulness have made a positive impact on your experience.
If you ever need further assistance or have any questions, please don't hesitate to reach out.
Can't pull funds from Cater Allen
Your customer support was helpful during the onboarding and linking BrightPay to Modular was easy, although not seamless. We had to reach out to your support team to help us after 2 unsuccessful attempts. The biggest hurdle and deal breaker for us was that our bank, Cater Allen was not on the list of banks. The alternative for us would be to do bank transfers from Cater Allen to Modular which for us would mean additional steps, waiting time, and fees (likely) on our payroll process. Hence, we opted to do our payroll the usual.
19 marca 2024
Odpowiedź od Modulr
Thank you for sharing your experience with us. I'm glad to hear that our customer support team was helpful during your onboarding process.
We understand that seamless integration and comprehensive bank support are crucial for efficient payroll processing. Your feedback is invaluable and we are continually working on expanding our banking network to include more institutions like Cater Allen to simplify processes for all our clients.
If you have any further suggestions or questions, please don't hesitate to reach out. We're committed to providing the best possible service and support.
Better than Open Banking solutions - works for all of my clients!
Better than the alternatives we have looked at Apron and Crezco but doesn’t work for all clients - Modulr solves payroll for my whole practice
1 czerwca 2024
Opinia niezależna
Odpowiedź od Modulr
Thank you for sharing your feedback! We're thrilled to hear that Modulr has been able to effectively handle your payroll needs.
Should you need any further assistance or have more feedback, feel free to reach out.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.