Shay was incredibly quick and helpful with support, resolving an issue I raised same day.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good customer service. We are just setting up modulr and the team are very responsive and resolved my queries quickly.
Reakcja na opinię
Throughout our entire working relationship, Modulr have consistently provided us with a first class level of customer service. Responses are always from a real person and replies received the same... Zobacz więcej
Reakcja na opinię
Your customer support was helpful during the onboarding and linking BrightPay to Modular was easy, although not seamless. We had to reach out to your support team to help us after 2 unsuccessful attem... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Modulr
Napisane przez firmę
Modulr enables thousands of businesses, from enterprise to SMEs, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products.
We’ve created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS.
Our payments expertise enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending and Investment & Wealth.
Today, we are trusted to process over £100bn payment volume annually with a platform uptime of 99.95%.
We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs, and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard across UK and Europe.
Our regulatory permissions and governance structure underpin our business. We are licensed as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.
Modulr is a member of Stop Scams partnership.
Need support? Contact us 24/7 using the contact details below.
Dane kontaktowe
Scale Space, 58 Wood Lane, W12 7RZ, London, Zjednoczone Królestwo
- +44 (0) 303 313 0060
- support@modulrfinance.com
- modulrfinance.com
4,5
Doskonała
150 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Issue resolved in one action.
5 marca 2025
Odpowiedź od Modulr
Thank you for the review! Glad to see we were able to support your needs with one quick response. If there is anything else we can help with please do get in touch!
First time using
First time using, one slight issue. Called and so very helpful, all resolved very quickly and easily.
Thank you Ian
28 lutego 2025
Odpowiedź od Modulr
Thank you for the kind words! Glad to see you had a good experience on first use! Hopefully you don't need to get back in touch with us but if you do please don't hesitate, we're happy to help!
Iain was exceptionally helpful and…
Iain was exceptionally helpful and solved my issue in a timely manner.
27 lutego 2025
Odpowiedź od Modulr
Glad to hear we got a swift resolution for you! I'll make sure Iain sees this feedback as I know he will appreciate it.
Please don't hesitate to get in touch with any further feedback for us!
Quick response & clear explanation
Modulr's Support team never disappoints. This is probably the best Support team I have come across.
Just raised another ticket and Iain has provided me with a quick and detailed explanation to my query. The response was clear and informative and did not require a follow up. Always a pleasure working with Modulr.
27 lutego 2025
Odpowiedź od Modulr
The team tells me it is also a pleasure working with yourself! Thank you for the kind words, we love to see it, especially from customers with repeat interactions.
If you do have any further tickets, concerns to raise, or other feedback to provide, please do let us know! We're happy to take on board all feedback.
Problem with refund
This review is mainly for Thomas. I had an issue with my refund from a client and called customer service which I spoke with Thomas. Afterwards, Thomas sent an email to know if I have finally gotten the refund which I told him no and he followed up a couple of time till I finally got my money. Thank you so much for a great service
3 lutego 2025
Odpowiedź od Modulr
Thank you so much! I can tell you Thomas was very happy that you left such great feedback for him specifically. Following up to make sure that people are kept up to date with requests is something we believe strongly in because nobody likes to be left in the lurch with no news so it is good to see it is being well received.
Please don't hesitate to reach out again if there is anything else we can help you with!
Always quick respond and great services
24 lutego 2025
Odpowiedź od Modulr
Thank you very much for the feedback! Always love to see recognition for the team, I have passed this on!
Let us know if there's anything else we can support with!
Good and quick customer support and…
Good and quick customer support and good Faster Payments functionality.
Would love BACS Direct Debits for SMEs. Was told that this was not supported, and that it was not on Modulr's strategic agenda.
SMEs use Direct Debits to pay suppliers. Modulr have the tech capability to support Direct Debits, the sort code supports them and it's a feature advertised to their vIBAN issuer customers. What gets in the way of also extending this standard service to SMEs that would use it the most?
EDIT to your EDIT:
Amazing news, you are making the right strategic choice.
Not only will this make Modulr one step closer to a full-fledged account for SMEs and increase usability as main account, but it could even have unexpected benefits like easing your ongoing monitoring compliance work by providing you with fuller picture of SME client operations - including DD supplier payments which are traditionally low-risk - without having to use many support man-hours requesting documentation from clients.
I will make sure to update to 5 stars when this is active and working!
30 grudnia 2024
Opinia niezależna
Odpowiedź od Modulr
Good morning Leo, thank you very much for the feedback around both our support team and our product availability, we love to see it both the positives and the concerns.
As you have noted, it is not an area of growth that Modulr is looking to focus on. However, input from our customers is valuable for us to learn, grow and improve as a business so I will certainly pass on the feedback on the desire for DD functionality being available for a wider customer base and how this would be useful for customers like yourself, regardless of it not being a current area of interest.
Edit to add:
Hi Leo,
As I mentioned in my earlier reply, I raised this as feedback internally and have an update for you. We have heard from several customers like yourself who are keen to benefit from Direct Debit access to pay suppliers, and the good news is that we intend to offer this service to our Business Payment customers in the future. We'll be in touch with more details about our Direct Debit service when we have a launch date.
I hope this clarifies things for you. I'd like to apologise for the mixed messaging you have received on this and please don't hesitate to reach out if there is anything else I can help with.
Further edit:
Thanks Leo, good to see the choice to have this on our radar is one that resonates. I look forward to being able to provide you updates once we have more to share on this and turning the rating into a 5*!
Great support today from Modulr
Great support today from Modulr, always quick to respond and resolve issues. Thank you so much!
17 lutego 2025
Odpowiedź od Modulr
Hi there! Thank you for the feedback, great to see we are still getting quick response times out for you and that this is valued! My apologies for taking a while to respond, ironically it seems in this case. I have passed this on to the agent who supported you who was very appreciative of the kind words. Let us know if there is anything else we can help with!
Iain was so helpful
Iain was so helpful, very responsive and dealt and resolved my issue within a few minutes
11 lutego 2025
Odpowiedź od Modulr
Thank you for the feedback! Fabulous to see we are getting quick resolutions out when people need it. I will make sure that Iain gets this fed back. Let us know if there's anything else we can help with!
had to phone customer service
had to phone customer service - call answered promptly - lovely friendly guy responded - dealt with my query very efficiently
6 lutego 2025
Odpowiedź od Modulr
Thanks very much for the feedback Elayne! I'll ensure this gets passed on to the friendly agent in question. Glad to see we were able to deal with your query without much fuss. If you need anything else from us we are more than happy to help so please don't hesitate to get back in touch!
We were really surprised and impressed…
We were really surprised and impressed about the service setup time and how easy it is to use the app.
28 stycznia 2025
Odpowiedź od Modulr
Glad to hear the set-up is working as designed, I will pass this on to the team as I'm sure they will be delighted to see this feedback. If you need any support, please do reach out to our team, we'll be happy to assist in any way we can.
Odpowiedź od Modulr
Thank you very much for the feedback! We believe that getting the right response first time and quickly makes a difference so it's great to see this kind of feedback. Please don't hesitate to get in touch if there is anything further we can assist with.
The helpline colleague was brilliant…
The helpline colleague was brilliant and talked me through a change that was required in Modulr. There wasn't the facility to amend an incorrect sort code so I was guided through the correction process. This saved a lot of time and stress at my side.
30 stycznia 2025
Odpowiedź od Modulr
Thank you very much Tracy! It's great to see the team getting this sort of feedback and to know that we are able to help take off some of the stresses weighing over you. Please do reach out if there are any other issues we can help you work through!
Confirmation of payments being withheld by sending bank
I believe I have spoken to Iain a few times now when I have a query or an issue to resolve. He is always very helpful, knowledgeable and bubbly and gets everything done with a professional manner. Great service, would definitely recommend.
31 stycznia 2025
Odpowiedź od Modulr
Thank you for the great feedback Jo! I have passed this on to Iain just now and it brought a smile to his face so I really appreciate you sending this our way. I hope we can continue providing you the great service you have received thus far. If anything else comes up that we can assist with, please let us know!
Great customer support
Sara in customer support was an amazing help. Responded quickly to my query and got the issue resolved promptly
28 stycznia 2025
Odpowiedź od Modulr
Thank you for the fantastic review! We're thrilled to hear that Sara in customer support was able to assist you quickly and resolve your issue promptly. We take pride in our team's commitment to providing excellent service, and your feedback is greatly appreciated. If you have any other questions or need further assistance, feel free to reach out. Thank you for choosing us!
We needed to change our Modulr account…
We needed to change our Modulr account to one which links directly with Sage Payroll. Shay, from Modulr customer support was polite, prompt in responding to emails and knowledgeable. This was greatly appreciated.
21 stycznia 2025
Odpowiedź od Modulr
I will make sure to pass on your feedback directly to Shay who will be delighted to hear this from you! Thank you so much! The kind words really do mean a lot to us. Please don't hesitate if there's anything else we can do for you.
Really helpful service and dealt with…
Really helpful service and dealt with my queries quickly an efficiently
20 stycznia 2025
Odpowiedź od Modulr
Thank you for the feedback, it is much appreciated! We are extremely proud of our response times so it is gratifying to hear that it is appreciated by our customers. If there's anything else we can help with or you have any additional feedback please let us know!
Calls are always answered in a timely…
Calls are always answered in a timely manner and all staff I have had contact with, have been extremely helpful, friendly and efficient.
14 stycznia 2025
Odpowiedź od Modulr
That is fabulous to hear, thank you so much! I can tell you Iain was delighted to get this feedback! We will continue striving to ensure everyone receives the same quality of support from our team. Please don't hesitate to reach out with any further feedback or concerns!
Really helpful team did their best to…
Really helpful team did their best to resolve the issues which we were experiencing.
3 stycznia 2025
Odpowiedź od Modulr
Thank you for the feedback! My apologies for the delay coming back to you. Really gratifying to hear that the team is helpful and able to resolve the troubles you were having. If you have any more feedback or need further assistance, please let us know, we are happy to help!
Excellent support
Excellent support at 6pm with a login issue. I can't praise Modulr Help enough. They are fantastic.
18 grudnia 2024
Odpowiedź od Modulr
That is great feedback for us to receive, thank you so much! Glad we could help with the login issue. Please do reach out if there's anything else we can help with, happy to help in any way we can! Happy holidays to you!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.