Shay was incredibly quick and helpful with support, resolving an issue I raised same day.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good customer service. We are just setting up modulr and the team are very responsive and resolved my queries quickly.
Reakcja na opinię
Throughout our entire working relationship, Modulr have consistently provided us with a first class level of customer service. Responses are always from a real person and replies received the same... Zobacz więcej
Reakcja na opinię
Your customer support was helpful during the onboarding and linking BrightPay to Modular was easy, although not seamless. We had to reach out to your support team to help us after 2 unsuccessful attem... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Modulr
Napisane przez firmę
Modulr enables thousands of businesses, from enterprise to SMEs, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products.
We’ve created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS.
Our payments expertise enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending and Investment & Wealth.
Today, we are trusted to process over £100bn payment volume annually with a platform uptime of 99.95%.
We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs, and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard across UK and Europe.
Our regulatory permissions and governance structure underpin our business. We are licensed as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.
Modulr is a member of Stop Scams partnership.
Need support? Contact us 24/7 using the contact details below.
Dane kontaktowe
Scale Space, 58 Wood Lane, W12 7RZ, London, Zjednoczone Królestwo
- +44 (0) 303 313 0060
- support@modulrfinance.com
- modulrfinance.com
4,5
Doskonała
150 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Shay was incredibly quick and helpful…
Shay was incredibly quick and helpful with support, resolving an issue I raised same day.
11 czerwca 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
fast and efficient :)
3 czerwca 2026
Odpowiedź od Modulr
Thank you for your feedback! We’re glad to hear you had a fast and efficient experience!
Good customer service
Good customer service. We are just setting up modulr and the team are very responsive and resolved my queries quickly.
5 czerwca 2026
Odpowiedź od Modulr
Thanks for the great feedback – really glad to hear your setup is going smoothly and that the team has been able to support you quickly.
Very helpful
2 czerwca 2026
Odpowiedź od Modulr
Thanks for taking the time to leave such a positive review — it’s really appreciated.
Fast response and solution.
28 maja 2026
Odpowiedź od Modulr
Thanks for the 5 stars! Great to hear we could respond quickly and sort this for you.
superb customer service
superb customer service - nearly immediate response to emails and so very helpful and responsive ! 5 stars from me !!
27 maja 2026
Odpowiedź od Modulr
Thank you so much for your kind words! We're really glad to hear you had a positive experience and that the team could respond quickly and helpfully. We really appreciate you taking the time to share this – it means a lot to us.
Odpowiedź od Modulr
Thanks for the positive feedback! We’re pleased we could respond quickly and get the requested files over to you.
Excellent customer service.
13 maja 2026
Odpowiedź od Modulr
Thanks for taking the time to share this — we’re really pleased to hear you had a great experience with our support team.
I'm posting this because they don't respond to support.
I signed up to Modulr on 24 April, and somehow they managed to charge me twice for the remaining part of April’s monthly subscription, even though the application had not yet been approved. It makes me question why you would take a payment for a service that was not yet provided (and then take the payment twice).
Then, on 5 May, they charged me again for the month ahead, despite the fact I still had not received approval for my application or access to the service.
I contacted support on 5 May to request a cancellation and refund. I received no response, and the application was still not approved. I followed up again on 7 May, again requesting cancellation and a refund. I then followed up once more on 12 May.
It is now 15 May. I still have no response, no application approval, and no refund.
I am posting this on Trustpilot in the hope that someone at Modulr actually responds.
If their service is this bad i would not trust them to be involved in banking transactions.
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Modulr
Thank you for reaching out and for your time earlier when we called. I would like to reiterate our apologies for the experience you had, which fell well short of the service we aim to provide.
We have now reviewed your case and taken the necessary actions — your account has been cancelled and the payments raised have been refunded. I’d like to sincerely apologise for the delays and the frustration this has caused.
We’re also treating this as an opportunity to improve, particularly around response times and visibility during the onboarding process.
If you have any further questions or would like to discuss this further, please feel free to contact our team directly at support@modulrfinance.com or on 0303 313 0060, and we will prioritise this for you.
Thanks again for bringing this to our attention.
Very helpful responses
The Modulr Support Team during the updating of our account details, were efficient, polite and helpful at all times.
30 kwietnia 2026
Odpowiedź od Modulr
Thank you for your kind feedback. We’re pleased to hear the team were able to support you efficiently and provide a smooth experience while updating your account details. I’ll make sure your comments are shared with the team — they’ll really appreciate it.
I was amazed to could call a help line and someone answered
Quite a complicated issue so I was so pleased I could speak to someone (Which doesn't happen nowadays so well done for that) Olivia was brilliant.. she went away and worked on it and solved it. Give that girl a rise!!!
7 maja 2026
Odpowiedź od Modulr
Thanks for taking the time to share your experience — it’s great to hear this made a difference.
We know how important it is to be able to speak to someone directly, especially when things are more complex, so it’s really encouraging to see that reflected in your feedback.
I’ve shared your comments with Olivia — she’ll be delighted to hear this. We’ll make sure the recognition goes her way!
Exceptional
Modulr have gone above and beyond. From onboarding, to customer service, to sales. The experience working with Modulr has been incredible and surpassed any expectations.
The team are knowledgable, helpful, friendly and professional. An absolute joy to work with.
4 maja 2026
Odpowiedź od Modulr
Thank you for taking the time to share such positive feedback.
We’re really pleased to hear that your experience with Modulr – from onboarding through to customer service and sales – has exceeded expectations.
Our team takes great pride in being knowledgeable, professional, and easy to work with, so it’s fantastic to see that reflected in your experience
Excellent service
Excellent service when dealing with Modulr over an issue with Brightpay Payroll. Very helpful and informative.
8 kwietnia 2026
Odpowiedź od Modulr
Thank you for your feedback. We’re glad to hear you had a positive experience and that the team was able to support you effectively with the Brightpay Payroll issue. Your comments are much appreciated.
Fluid
Modulr is very fluid and excels in area other don't, so keep it up and in no times you will be the number one payment platform.
8 kwietnia 2026
Odpowiedź od Modulr
Thank you for the great feedback. We’re really pleased to hear that the AP setup went smoothly and that you’re finding Modulr easy to work with.
We appreciate you taking the time to share your experience.
Odpowiedź od Modulr
Thank you for taking the time to share your feedback. We’re really pleased to hear that Shay was able to help resolve the held payment quickly and efficiently. I’ll be sure to pass on your kind words to him — they’ll be much appreciated.
Shay was really helpful
Shay was really helpful and kept me informed on how my query was progressiong
2 kwietnia 2026
Odpowiedź od Modulr
Thank you for the great feedback. We’re really pleased to hear that Shay was helpful and kept you informed throughout the progress of your query. I’ll be sure to pass this on to him.
Very fast response
23 marca 2026
Odpowiedź od Modulr
Thanks so much for your review! We're really glad we could get back to you quickly. If you ever need anything else, we're here to help.
speedy replies and solved my issue
16 marca 2026
Odpowiedź od Modulr
Thanks for the 5‑star review! Happy we could reply quickly and get everything sorted for you.
Odpowiedź od Modulr
Thank you so much for the 5‑star review!
We’re really glad to hear that our response time and actions met your expectations. Providing quick and effective support is something we care deeply about, and your feedback means a lot to the team.
If you ever need anything else, we’re here to help!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.