Shay was incredibly quick and helpful with support, resolving an issue I raised same day.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good customer service. We are just setting up modulr and the team are very responsive and resolved my queries quickly.
Reakcja na opinię
Throughout our entire working relationship, Modulr have consistently provided us with a first class level of customer service. Responses are always from a real person and replies received the same... Zobacz więcej
Reakcja na opinię
Your customer support was helpful during the onboarding and linking BrightPay to Modular was easy, although not seamless. We had to reach out to your support team to help us after 2 unsuccessful attem... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Modulr
Napisane przez firmę
Modulr enables thousands of businesses, from enterprise to SMEs, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products.
We’ve created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS.
Our payments expertise enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending and Investment & Wealth.
Today, we are trusted to process over £100bn payment volume annually with a platform uptime of 99.95%.
We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs, and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard across UK and Europe.
Our regulatory permissions and governance structure underpin our business. We are licensed as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.
Modulr is a member of Stop Scams partnership.
Need support? Contact us 24/7 using the contact details below.
Dane kontaktowe
Scale Space, 58 Wood Lane, W12 7RZ, London, Zjednoczone Królestwo
- +44 (0) 303 313 0060
- support@modulrfinance.com
- modulrfinance.com
4,5
Doskonała
150 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great speedy customer service
24 lipca 2025
Odpowiedź od Modulr
We're happy to hear that you received great, speedy customer service! Thank you for your positive feedback; we appreciate it.
Onboarding was very slow and very…
Onboarding was very slow and very difficult to get responses from the Compliance team.
14 lipca 2025
Odpowiedź od Modulr
Thank you for taking the time to share your feedback. I'm really sorry to hear about the challenges you experienced with our onboarding process. That’s not the experience we aim to deliver.
We strive to provide a seamless experience for all our customers, and your feedback is invaluable in helping us identify areas where we can improve.
Having reviewed our records, I can see that the onboarding process has been completed. But if you require any further support, please don't hesitate to let us know, and we will be happy to help.
A very helpful member of staff.
A very helpful member of staff who guided me through the process that we didn't understand and resolved our issue.
15 lipca 2025
Odpowiedź od Modulr
Thank you for taking the time to leave such a positive review. I'm thrilled to hear that our team member was able to guide you through the process and resolve your issue efficiently.
At Modulr Finance, we strive to make every interaction as helpful as possible, and it's wonderful to know that our efforts made a difference for you. Your feedback truly motivates us to continue providing excellent service.
Thanks again for your kind words!
Lack of user refunds - Partner issues
I got about 1.9k stuck at modulr. They have ignored past emails about issues with a partner (they responded to a few. Mostly the one where the partner blamed Modulr for stuff)
Modulr have ignored past emails about GDPR issues, Security Issues and general company issues and respect (all this is about a partner)
No responds via emails from modulr. I sent them weekly-daily emails.
Ontop of the 1.9k. The partner they work with owes me 249eur + sub cost.
Edit: 2025-07-17: they left a responds. If they looked at the stuff I sent in and just spoke with the partner they would know those channels ended while back.
As well anything fiat releated is on Modulr to handle. So the delays is on Modlur at the end of the day.
Also Modulr have been fully aware of the issues after I told them about 2 or so months ago (if not 3). So the "thanks for brining it to our attention" is just PR. DNB have also forwarded my complaint to them.
15 lipca 2025
Opinia niezależna
Odpowiedź od Modulr
I'm sorry to hear about the difficulties you've experienced. Please note that as a customer of Plutus, Modulr is unable to provide direct support for issues related to their service or transactions.
We acknowledge that you have already been in contact with Plutus, and they have registered your concerns as a formal complaint. Since they are best placed to address the issue, I encourage you to continue working with their support team.
Regarding your concerns on GDPR and security, please be assured that we take these matters very seriously. As a regulated Electronic Money Institution, we undergo regular internal and external audits to ensure we comply with the highest security standards and regulatory requirements.
Thank you for bringing this to our attention. I genuinely hope your issue is resolved quickly through the appropriate channels with Plutus.
Sara Z
Sara Z. was absolutely wonderful to liaise with.
She was patient with my enquiry and level of detail I required since I was acting as a liaison and as a result, I was able to walk confident in the information she provided to me for my client.
10 lipca 2025
Odpowiedź od Modulr
Thank you for sharing your positive experience with us. We're delighted to hear that Sara provided you with the in-depth information you needed and that her patience and expertise helped you feel confident when liaising on behalf of your client.
Was able to claim back a payment sent…
Was able to claim back a payment sent in error, great communication and updates
27 czerwca 2025
Odpowiedź od Modulr
Thank you for your wonderful 5-star review. We’re glad to hear that our team could help you claim back a payment sent in error, and that you appreciated the clear communication and timely updates throughout the process.
Sage Payroll Problems
After many days of being unable to access compnay payroll - The Modulr team were superb when I contacted them for help (which was many times in the end) Calming, reassuring, knowledgable and very efficient. I do not know what I would have done without their support - Thank you so much - especially Sarah :)
25 czerwca 2025
Odpowiedź od Modulr
Thank you very much for the kind feedback, I have shared this with Sarah who was very pleased to see your review.
Very glad we could help get your issue resolved. Please don't hesitate to get back in touch if there is anything else we can help you with or if you have any other feedback to share.
I have been scammed and lost £1,000 and…
I have been scammed and lost £1,000 and can’t get my money back. Reported to Revolut.
20 czerwca 2025
Opinia niezależna
Great product does what it should and if not great support
Works very well makes paying 50+ employees simple and accurate integrated with Xero, when it does occasionally not do as it should the support is exceptional.
18 czerwca 2025
Odpowiedź od Modulr
Thank you very much for the kind feedback, it is much appreciated!
Glad to hear that the integration works well, I shall ensure the tech team behind the connection gets the kind words alongside the support team.
Please do let us know if there is any other feedback to share or suggestions for us to improve on!
I had an issue with the Authy App to…
I had an issue with the Authy App to login. After speaking to Modulr, they changed it to receiving the code on email. Thank you very much
12 czerwca 2025
Odpowiedź od Modulr
Thank you for taking the time to leave us a review! Very glad to see we were able to get your issue resolved.
If you have any additional feedback to share, please don't hesitate to reach out!
Odpowiedź od Modulr
Thank you for taking the time to leave us a review! I have passed on your thanks to Sophie, she was glad to see that you took the time to do so!
If you have any further feedback or suggestions for improvements, please do let us know!
Odpowiedź od Modulr
Thank you for the feedback Lynn!
Great to hear we got your issue resolved quickly, we are very proud of our response times so it is good to see this is appreciated on your side.
Please do let us know if you have any other feedback to share.
really helpful guy
really helpful guy, just a shame a took a couple of weeks to resolve otherwise it would have been 5 stars
5 czerwca 2025
Odpowiedź od Modulr
Hi Jo,
Thank you for the feedback! Great to hear that we were able to resolve your issue and that you found our agent to be helpful.
I am sorry to hear that it took a few weeks to resolve and that this is longer than you were looking for.
From looking through the history, the issue was actually resolved before month end as you initially requested (the update from our engineering team was on 30/05) though I appreciate this was not communicated back to you until 04/06.
I will note the feedback about the delayed resolution alongside the delayed confirmation for our teams to review and look to make improvements where possible.
If you have any other suggestions for improvements / further feedback, please do let us know!
Odpowiedź od Modulr
Thank you so much for your kind words and the amazing 5-star review! We truly appreciate you taking the time to share your positive experience. It’s wonderful to hear that our support team made a great impression.
Polite and most helpful
30 maja 2025
Odpowiedź od Modulr
Thank you so much for your fantastic 5-star review! We're delighted to hear that you found our team polite and most helpful. Your feedback motivates us to strive for excellence every day.
Modulr has been a great tool for paying…
Modulr has been a great tool for paying the Companies payroll. It is easy to use and if you have any queries the technical staff are always at hand to help, quickly and efficiently. I am very impressed and would recommend Modulr.
5 maja 2025
Odpowiedź od Modulr
Thank you for your fantastic 5-star review! We’re delighted to hear that Modulr has been a great tool for managing your payroll. It’s wonderful to know that our platform’s ease of use and our responsive technical support team have contributed to your positive experience.
Excellent customer service
Left an enquiry for help on the general get in touch box. Got a reply in excellent time and problem resolved very quickly.
8 maja 2025
Odpowiedź od Modulr
Excellent, I can see Shay was the one who was able to get this sorted for you so I will let him know the kind feedback!
Please let us know if you have any other feedback or improvements to suggest!
Good support
Called with an issue Shay took ownership, kept me updated on the fix. and checked in at the end to make sure all was okay!
2 maja 2025
Odpowiedź od Modulr
Thank you for this feedback! I've shared this with Shay so he can see the impact of the good work he does. Really glad to see he was able to resolve your issue and kept you up to speed with any developments.
Please do let us know if you have any other feedback to share with us!
Odpowiedź od Modulr
Thank you for the great feedback for Thomas, he's already seen this and was quite chuffed.
If there's any other feedback you want to share, please don't hesitate to reach out!
Modulr is good; the support team are outstanding
I recently transferred my payroll processes to a new provider and decided to run all of the payments through Modulr to simplify the submission, authorisation and payment processes. As a new convert to Modulr's systems, I had more than a few questions, many of which were probably quite basic, but all of which were asnwered with professionalism and patience.
Modulr's system is a good (I want to make payments and it made payments), but it's the support team that really made a difference for me.
In a world where it seems to be the norm to farm telephone support functions out to far-flung countries with heavily accented operators who have been trained to follow a script and not much more, Modulr's support team are a shining example of how things should be. Polite, helpful, reponsive, attentive, answering even the most stupid of questions (and looking back, I asked more than my fair share of them) and never losing focus on the end-game of making their customers happy.
Thanks to Sophie who helped me with one of my issues, but particular thanks to Thomas who endured several days of my ridiculous questions but both of whom ensured that my pyroll payments were all made on time. They are both a credit to their company and to themselves.
24 kwietnia 2025
Odpowiedź od Modulr
This is incredible feedback to receive. I have already passed this along to Sophie and Thomas in particular but I have also shared this wider within Modulr as this is amazing.
I am very glad we have been able to help resolve all of your queries and issues. Believe me, there is no question that we view as stupid. We have all been new to something and that is exactly what our team is there to help with.
If there's anything you would like to call out that we can improve on, please let us know. We know we can't achieve perfection but that doesn't stop us trying so feel free to share any suggestions for us.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.