Shay was incredibly quick and helpful with support, resolving an issue I raised same day.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good customer service. We are just setting up modulr and the team are very responsive and resolved my queries quickly.
Reakcja na opinię
Throughout our entire working relationship, Modulr have consistently provided us with a first class level of customer service. Responses are always from a real person and replies received the same... Zobacz więcej
Reakcja na opinię
Your customer support was helpful during the onboarding and linking BrightPay to Modular was easy, although not seamless. We had to reach out to your support team to help us after 2 unsuccessful attem... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Modulr
Napisane przez firmę
Modulr enables thousands of businesses, from enterprise to SMEs, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products.
We’ve created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS.
Our payments expertise enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending and Investment & Wealth.
Today, we are trusted to process over £100bn payment volume annually with a platform uptime of 99.95%.
We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs, and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard across UK and Europe.
Our regulatory permissions and governance structure underpin our business. We are licensed as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.
Modulr is a member of Stop Scams partnership.
Need support? Contact us 24/7 using the contact details below.
Dane kontaktowe
Scale Space, 58 Wood Lane, W12 7RZ, London, Zjednoczone Królestwo
- +44 (0) 303 313 0060
- support@modulrfinance.com
- modulrfinance.com
4,5
Doskonała
150 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great customer service and support
Great customer service and support, Sophie was able to answer my questions and put me on the right track very easily.
19 lutego 2026
Odpowiedź od Modulr
Thank you so much for your fantastic 5‑star review! ⭐ We're delighted to hear that you had a great experience and that Sophie was able to answer your questions and get you on the right track so easily.
We truly appreciate you taking the time to share your feedback — it means a lot to our team!
If you ever need anything else, we're always here to help.
Excellent and very responsive support
I contacted Modulr Customer Support regarding a refund request connected to my Plutus account, and I am very satisfied with how my case was handled. The team responded extreme quickly, and confirmed the refund process in a transparent and professional manner.
What stood out most was the reliability and friendliness of the communication. My request was handled smoothly.
Based on this experience, I can highly recommend the customer support. Thank you for the efficient and trustworthy assistance.
13 lutego 2026
Odpowiedź od Modulr
We’re really glad to hear that your refund request related to your Plutus account was handled quickly and transparently. Our team works hard to provide clear communication and efficient support, so it’s great to know this came through in your experience.
Thank you again for the recommendation — we really appreciate it!
If you ever need further assistance, we’re always here to help.
refund ok, trusted company
12 lutego 2026
Odpowiedź od Modulr
Thank you so much for the 5‑star review! We’re really glad to hear your refund went smoothly and that you feel confident trusting us. If you ever need anything else, our team is always here to help. 😊
Fantastic service
Fantastic service, knowledgeable staff on call, efficient, very quick in answering calls and resolving concerns. Amazing, totally satisfied 😀😊
12 lutego 2026
Odpowiedź od Modulr
We’re delighted to hear that you found our service efficient, quick, and helpful. Our team works hard to be knowledgeable and responsive, so it’s great to know it made a positive difference for you.
We truly appreciate you taking the time to share your experience, and we’re thrilled that you’re totally satisfied 😊
If you ever need anything else, we’re always here to help!
Enjoying the new experience
My first experience with Modulr a few months ago wasn’t great, as the app had several bugs. However, I recently signed up again to give it another try, and the experience was much smoother this time. I’m not sure if there have been updates since then, but everything is now working perfectly and the process was quick and seamless. Overall, I’m very pleased with the improvement.
4 lutego 2026
Opinia niezależna
Odpowiedź od Modulr
Thank you for taking the time to share your feedback. We're very sorry to hear that your early experience hasn’t met your expectations — we understand how important clarity and speed are, especially when you're trying to get up and running quickly.
We appreciate that using a new product can feel challenging when things aren’t immediately clear, and your comments about the interface and experience are helpful — they highlight areas we are working to improve. We’d be happy to follow up with a dedicated walkthrough or support session to make sure you’re getting what you need from the platform. If you're open to that, please just let us know, and we’ll get it arranged. Thank you again for sharing your experience — it genuinely helps us refine and improve.
Fast responses ending with a positive…
Fast responses ending with a positive solution.
Professional and helpful throughout.
3 lutego 2026
Odpowiedź od Modulr
Thank you so much for your 5‑star review! We're delighted to hear you received fast responses and a positive resolution. Our team strives to be professional, helpful, and supportive throughout every interaction, so your feedback means a lot. If you ever need anything else, we’re here to help!
Odpowiedź od Modulr
Thank you so much for your 5‑star review! We're really glad we could help and get everything sorted quickly for you. If you ever need anything else, we’re always here to support you.
BRILLIANT VERY HELPFUL
29 stycznia 2026
Odpowiedź od Modulr
Thank you so much for your kind feedback!
We’re delighted to hear you had such a positive experience and that our team was able to help you quickly and effectively. Providing clear, reliable support is exactly what we aim for, and it’s great to know we delivered that for you.
Thanks again for taking the time to share your review — we really appreciate it!
Refund netjes en correct opgelost door Modulr support
Na wat onduidelijkheid rondom een refund op mijn Plutus-kaart heeft Modulr support het uiteindelijk netjes opgepakt en opgelost. Nadat ik het verzoek via hun formulier had ingediend, werd er actief meegedacht en gevraagd om aanvullende informatie. Na het aanleveren van screenshots is de refund correct teruggestort op mijn bankrekening.
De communicatie was duidelijk en professioneel, en ik heb het gevoel dat mijn case serieus is behandeld. Fijn om te merken dat Modulr dit soort zaken nu rechtstreeks afhandelt en ook echt doorpakt.
Positieve ervaring met de support.
28 stycznia 2026
Odpowiedź od Modulr
Thank you for sharing your positive experience!
We’re glad to hear that our support team was able to resolve the refund issue on your Plutus card clearly and correctly. It’s great that the follow‑up questions, screenshot review, and communication helped bring everything to a smooth conclusion.
Your feedback means a lot to us. We always aim to handle cases with care, transparency, and efficiency, so it’s encouraging to know you felt taken seriously throughout the process.
Thank you again for your trust and for taking the time to leave this review!
Amazing customer support
Julien and his team went far and beyond with their continuous support and guidance.
They have really set the example for how any client interaction should be handled.
Kudos to them.
21 stycznia 2026
Odpowiedź od Modulr
Thank you for your kind words!
We’re thrilled to hear Julien and the team were able to support you so well. Your feedback means a lot to us!
Modulr AP needs a bug bounty
I would have expected that a year after they purchased Nook that the AP platform would be mature and polished. As a customer for the past 3 months I have been constantly identifying bugs in the AP platform and needing to escalate these as they affect basic functionality. It's clear that the engineering team behind Nook didn't do a great job and now Modulr is left to pick up the pieces... How can they be allowed to not provide the promised services, months after customers are onboarded?
16 grudnia 2025
Opinia niezależna
Odpowiedź od Modulr
Thank you for sharing your feedback. We truly appreciate your patience and understand how frustrating these issues have been. Please rest assured that we’re actively working on improvements to the AP platform, and an update on your service will be provided shortly. Our team is committed to delivering the polished experience you expect, and we’re prioritising the resolution of the bugs you’ve encountered.
Sarah had complete knowlegde which made…
Sarah had complete knowlegde which made our experience much simplier and very time efficient.
Very helpful.
11 grudnia 2025
Odpowiedź od Modulr
Thank you so much for your 5-star review! We’re thrilled to hear that Sarah’s knowledge made your experience simpler and time-efficient. Providing helpful and efficient support is always our goal, and your feedback means a lot to us. We’ll be sure to share your kind words with Sarah and the team.
If you ever need assistance again, don’t hesitate to reach out—we’re always happy to help!
Help from your support team was brilliant
Help from your support team was brilliant. Olivia couldn't have been more helpful. Well done!
27 listopada 2025
Odpowiedź od Modulr
We're happy to hear that our support team was able to provide you with such a positive experience. Thank you for taking the time to share your feedback.
The agent I was dealing with
The agent I was dealing with - Marho O. has been great and very helpful.
Thank you
13 października 2025
Odpowiedź od Modulr
We're happy to hear that the agent was helpful. We appreciate you taking the time to share your positive experience with us. Thank you!
Great support
The team were very responsive and provided clear instructions on how to use the manual payment functionality on the platform, that we hadn't had to use before. Great experience of customer support.
3 października 2025
Odpowiedź od Modulr
Thank you so much for your kind words! We're really glad to hear that our team was able to support you effectively and provide clear guidance on the manual payment functionality. It's great to know your experience with our customer support was a positive one. If you ever need anything else, we're here to help!
Far too difficult to set up
Far too difficult to set up, just hard work. If you run a decent / tight ship and are competent, I cant see any reason to bother with Modulr. We tried it for the first time, sent money to the account and got calls from our bank immediately trying to spot fraud. Tried to log into the app to add users at different levels. That didnt work. Tried to use the web client, that didnt work. Overall dont see any point in the service. Just binned it off in the end and closed the account. Wont even go into the account set up process, which was just far too painful and a complete waste of time !
25 września 2025
Opinia niezależna
Odpowiedź od Modulr
Thank you for taking the time to leave us a review, we really appreciate the feedback.
I am very sorry to hear about the difficulties that you have experienced and that you are disappointed with our products and services.
This is not the level of quality and care we expect of ourselves as we aim to provide excellent support both throughout the onboarding journey and thereafter.
Would you be able to provide a reference from when you reached out to us for support on any of these matters in order for us to be able to investigate further and ensure that the feedback is shared so that we can look to improve where possible?
Particularly more detail regarding the set-up being difficult, the app not working or the web client would be beneficial for us to make changes. Unfortunately, we cannot support in relation to your bank contacting you as this relates to their policies and procedures.
There are now better and cheaper alternatives
If you are a bookekping or accountancy practice and intend to use Modulr for payroll please be aware that Modulr have recently changed their pricing model and for small firms Telleroo are now a much cheaper and more polished solution. The recent price model increased the cost of processing 1 payroll payment by 86% because Modulr now force customers to a package with at least 35 transactions per month minimum. for very small employers this no longer maked Modulr a viable solution. An alternative is Telleroo who currently offer to process up to 10 transactions for each of our customers for free. The Telleroo starter package is also cheaper than Modulr's equivalent with more transactions included. I am very disappointed with the changes however we have no alternative but to put all of our new customers onto Telleroo instead.
1 września 2025
Opinia niezależna
Odpowiedź od Modulr
Thank you for sharing your feedback. We’re genuinely sorry to hear that our recent pricing changes have impacted your business, and we understand how challenging this can be, especially for smaller firms.
We have done our best to maintain our pricing despite rising operational costs. The recent update was a difficult but necessary step to continue delivering a secure, reliable, and feature-rich payment experience. We recognise that this change may not suit every business model, and we appreciate your transparency in sharing how it affects your practice.
We’re grateful for your time with Modulr and respect your decision to explore alternatives. If circumstances change or you’d like to revisit our offering in the future, we’d be happy to support you again.
If you have any further questions or would like to discuss this in more detail, please reach out to us at growth@modulrfinance.com.
Odpowiedź od Modulr
Thank you for the five-star review!
Fast and reliable payments…
Modulr makes paying our clients employees so effective as we can go right up to pay day and transfer funds if required. This has seen a huge reduction in overpayments when paying mid month in advance due to the ability to stop a payment and amend it.
21 sierpnia 2025
Opinia niezależna
Odpowiedź od Modulr
Thank you so much for your fantastic review! We're thrilled to hear that Modulr has made paying your clients' employees more effective and flexible—especially right up to payday. It's great to know that the ability to stop and amend payments has helped reduce overpayments and made mid-month advances more manageable. We really appreciate your feedback and are glad to be supporting your success!
The Support given by ModulR is…
The Support given by ModulR is excellent!
Their team is there whenever you need them to resolve any issues and their response is very prompt!
30 lipca 2025
Odpowiedź od Modulr
We're happy to hear that you had an excellent support experience! We appreciate your positive feedback regarding our team's promptness and dedication to resolving issues. Thanks for sharing!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.