Shay was incredibly quick and helpful with support, resolving an issue I raised same day.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good customer service. We are just setting up modulr and the team are very responsive and resolved my queries quickly.
Reakcja na opinię
Throughout our entire working relationship, Modulr have consistently provided us with a first class level of customer service. Responses are always from a real person and replies received the same... Zobacz więcej
Reakcja na opinię
Your customer support was helpful during the onboarding and linking BrightPay to Modular was easy, although not seamless. We had to reach out to your support team to help us after 2 unsuccessful attem... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Modulr
Napisane przez firmę
Modulr enables thousands of businesses, from enterprise to SMEs, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products.
We’ve created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS.
Our payments expertise enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending and Investment & Wealth.
Today, we are trusted to process over £100bn payment volume annually with a platform uptime of 99.95%.
We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs, and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard across UK and Europe.
Our regulatory permissions and governance structure underpin our business. We are licensed as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.
Modulr is a member of Stop Scams partnership.
Need support? Contact us 24/7 using the contact details below.
Dane kontaktowe
Scale Space, 58 Wood Lane, W12 7RZ, London, Zjednoczone Królestwo
- +44 (0) 303 313 0060
- support@modulrfinance.com
- modulrfinance.com
4,5
Doskonała
150 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od Modulr
Thank you for this! I shall pass on the big thanks to Iain, I know he will appreciate it.
Glad to see the team is always quick and helpful. If there's anything else we can assist you with, improve upon or if you have other feedback to share, please don't hesitate to get back in touch!
Quick and sufficient
Quick and sufficient
I struggle with my login and it was fixed with one email. Thanks again
17 kwietnia 2025
Odpowiedź od Modulr
Thank you for the feedback, we really appreciate it!
Glad to see we could get your issue resolved promptly.
Let us know if you have any other feedback to share!
Iain Jack is a gem
Iain was great. He checked he had all the information from me to be able to help me accordingly.
made the requested changes within 10 minutes.
15 kwietnia 2025
Odpowiedź od Modulr
Love to see this kind of feedback for the support team, thank you so much!
I'll pass this over to Iain, I'm sure he'll be happy to see this.
Please do reach out if you have any suggestions or further feedback to provide us!
Odpowiedź od Modulr
Looks like our team gives faster responses than I do here!
Thanks for the great feedback and glad we got your issue sorted for you! Please let us know if there is any further feedback you would like to share with us!
Absolute time saver
Been using Modulr for payroll payments for two years now, such a time saver and easy to set up and use, particularly with the integration with BrightPay
2 kwietnia 2025
Opinia niezależna
Odpowiedź od Modulr
Hello and thank you! This is fantastic feedback to receive! My apologies for the delayed response.
It's great that you have been a consistent user for two years, glad to see we have been able to make a difference for your payroll!
As a repeat user, it would be great if you have any feedback we can take onboard to look to improve so please don't hesitate to reach out if you have any suggestions.
Brightpay integration and Xero…
Brightpay integration and Xero interaction
2 kwietnia 2025
Opinia niezależna
Odpowiedź od Modulr
Thank you for the feedback! My apologies for the delayed response here.
It is good to see that our partnership with Brightpay and Xero is working well, I will pass this along internally!
Please do let us know if there is any further feedback you have for us!
Modulr is a great platform for many of…
Modulr is a great platform for many of my payroll clients, easy to use and secure. They have a very helpful and knowledgeable support team. Love it
1 kwietnia 2025
Opinia niezależna
Odpowiedź od Modulr
Thank you for this great feedback! We love this at least as much as you love our support team. Very gratifying to see that the platform is easy to use as well. I'll pass the feedback along to the teams. In the meantime, please do let us know if you have any suggestions for improvements or there's anything else you'd like to share or need our assistance with.
Great customer service
Sophie dealt with my response swiftly and efficiently. Great service from her, thank you.
28 marca 2025
Odpowiedź od Modulr
Sophie will be very pleased to see this so I'll make sure this gets passed over to her, thank you! Please do reach out if there is any further feedback or suggestions you have for us!
Odpowiedź od Modulr
We are very proud of how quickly we get the right solutions out to our customers so this feedback is fantastic to receive for us, thank you! If you have any suggestions for improvements or other feedback for us, let us know so that we can review!
Odpowiedź od Modulr
Thank you for this! It means a lot to us to know that our customers value us and what we do. Please do let us know if there's anything else we can help you with or if you have any other feedback for us!
Odpowiedź od Modulr
Iain will be thrilled to get this feedback, thank you so much, I'll ensure it gets to him!
If you have any suggestions for improvement or additional feedback for us, please do let us know!
really speedy assistance
really speedy assistance
Team really know their stuff and are quick and responsive.
25 marca 2025
Odpowiedź od Modulr
This is great feedback to receive, thank you! We love that our support team has such great knowledge across our business, I will pass this across to them as I'm sure they'll be happy to see this. Let us know if there is any further feedback you have for us!
Modulr has been great to use so far
Modulr has been great to use so far, however had an issue with a payment not going through and stuck at pending stage. Called customer support and Sara was so helpful and resolved the issue within minutes.
25 marca 2025
Odpowiedź od Modulr
Sara will be delighted with this feedback, thank you so much for sending it on! Glad we got your payment resolved for you. If there's anything else we can help with or further feedback you have for us, please do get back in touch!
Issues with submitting application
I experienced issues with submitting an application. It was unclear where the problem lay due to all areas of the form being "ticked" as completed. I worked with Thomas Fraser, who supported with providing a quick solution that enabled the application to be submitted- Thanks!
24 marca 2025
Odpowiedź od Modulr
Thank you for the review it is much appreciated! I'll make sure Thomas sees that you've left some kind words for him. Please don't hesitate to reach out if you have any other feedback for us!
help with a bank transfer to Modulr
Shay was really helpful. He said he would check in with the compliance team about a transfer I made into Modulr and make sure that we could get it credit to make payments that day. He then followed up with an email to let me know that it had all been approved and credited.
24 marca 2025
Odpowiedź od Modulr
Fabulous feedback for Shay, thank you so much! I will make sure this gets over to him. We really try to make sure we follow up as we feel horrible when left in the dark so it's good to see this is appreciated. Let us know if you have any suggestions for improvements or further feedback!
Odpowiedź od Modulr
Thank you very much for the feedback! I'll make sure Iain gets this feedback, I'm sure he will appreciate the kind words.
I note that you have given us 4* instead of 5*. I hope you don't mind me asking but can you let us know what we can do better so that we can look to improve our products and services to better meet your expectations and needs?
Very helpful and patient in assisting…
Very helpful and patient in assisting with set-up queries. Even taking time with follow up query
19 marca 2025
Odpowiedź od Modulr
Thank you for the kind feedback! We hate being left in the dark ourselves so we do make every effort to follow up where possible so glad to see this is valued by customers like yourself. Please get in touch if you have any further feedback, improvements or suggestions for us. Happy to take it all on board!
Odpowiedź od Modulr
Just like your own review! Thank you for the kind words! Please let us know if you have any further feedback for us!
A consistent first class service provider
Throughout our entire working relationship, Modulr have consistently provided us with a first class level of customer service. Responses are always from a real person and replies received the same day the request was sent.
Iain, Jordan & Shay have always been friendly and very keen to help us get to the bottom of the issues raised.
With a fantastic API to back it - we rate Modulr very highly. Thank you.
18 marca 2025
Odpowiedź od Modulr
This is fabulous feedback to receive, thank you so much! I shall pass the kind words on to the support team you mentioned and the technology team as well. If there is anything we can do to improve or you have any other feedback for us please let us know!
Odpowiedź od Modulr
Excellent! Great to hear we are managing to achieve all three of those qualities. I'll pass your feedback along to the team for them to hear it as they always appreciate the kind words. Please do reach out with any further feedback you have for us, positive or negative!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.