Very great mobile phone insurance provider with exceptionally low price to insure precious smartphones like mine for 5 years in a row. The service is amazing but it would be nice if they will allo... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
I'm delighted my phone has been put back to perfect condition after dropping out my pocket 😍 Great service & very quick turnaround from sending Phone away for repair to being delivered to a pick up... Zobacz więcej
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I couldn’t be insured on one phone as it had a screen protector on it. So had to cancel. Was advised no one would insure it as it couldn’t be confirmed there were no scratches or cracks under protecto... Zobacz więcej
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Excellent service as usual got my new phone yesterday sent off all my details and today I have all the families phones insured. I’ve been with them few years now and won’t go anywhere else tremendous... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
At Mobile Phone Insurance Direct, we make protecting your phone simple, affordable, and hassle-free. With a 14-day money-back guarantee, unlimited claims, and a UK-based claims team, we’re proud to offer mobile phone insurance that puts you first. We know how frustrating insurance can sometimes be, which is why our policies are built around fair pricing, fast resolutions, and excellent customer service. We have no minimum contract, so you can cancel anytime. Our repairs come with a 12-month warranty, and cover starts instantly for accidental damage, theft, and loss. The claims process is straightforward, with no unnecessary delays. That’s why we’re rated Excellent by our customers and were recognised as the Best Mobile Phone Insurance Provider by Forbes Advisor in 2021. Who We Are Founded in 2010, Mobile Phone Insurance Direct was created to offer a jargon-free, customer-first alternative to overpriced high-street insurance. Backed by over 50 years of industry experience, we’ve cut out the middleman to bring you comprehensive mobile phone insurance at a fair price. Whether you need cover for an iPhone, Samsung, or refurbished device, we have a plan to suit you. Our quick online quote tool provides your price in seconds, and our dedicated UK-based team is always on hand to help. With Mobile Phone Insurance Direct, you’re in safe hands. Get your quote in under 20 seconds and protect your phone today!
Insurance made simple
Napisane przez firmę
- Affordable, reliable phone cover
- Since 2010, we’ve provided straightforward mobile phone insurance with no jargon and no middlemen. Our customers enjoy instant protection, unlimited claims, and a friendly UK‑based support team.
- Why our customers trust us
- Great value, excellent service - Our policies include accidental damage, theft, and loss cover, all at budget‑friendly prices. With a simple claims process and thousands of positive reviews, we’re proud to be rated Excellent for customer service.
- Over 50 years of combined expertise
- We know phones inside out - Backed by decades of telecom and insurance experience, we specialise in affordable, comprehensive phone insurance that puts customers first.
Our money‑back promise
14‑day money‑back guarantee
If your policy isn’t right for you, you can cancel within 14 days of purchase for a full refund. No hassle, just a simple guarantee.
Dane kontaktowe
Zjednoczone Królestwo
- 01702 568070
- support@mobilephoneinsurancedirect.com
- mobilephoneinsurancedirect.com
Get money off insurance with MPID
4,5
Doskonała
873 recenzji
Zaprasza klientów do wystawiania recenzji
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Odpowiada na 100% z negatywnych recenzji
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Easy and helpful
Easy and helpful, actually got a discount so it’s worked out cheaper than previous year!
21 marca 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Norma,
Thanks for your lovely feedback. I’m really pleased to hear you found everything easy and helpful, and even better that it worked out cheaper for you this time around.
It’s always nice when things come together like that, and we’re glad your experience has been a positive one.
If you ever need any support, we’re here to help.
Kind regards,
The MPID Customer Service Team
Worth It for Peace of Mind
I recently purchased this mobile insurance plan and overall, I’d rate it 4 stars. The coverage is quite comprehensive and gives good peace of mind against accidental damage, theft, and screen issues. The signup process was simple and didn’t take much time, which I appreciated.
21 marca 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Ranjit,
Thank you for taking the time to share your feedback. I’m really pleased to hear the cover has given you that added peace of mind and that you found the sign-up process simple and quick.
It’s great to know your overall experience has been a positive one, and we appreciate your balanced review.
If you ever need any support, we’re here to help.
Kind regards,
The MPID Customer Service Team
nearly impossible to cancel
28 marca 2026
Opinia niezależna
Odpowiedź od Mobile Phone Insurance Direct
Hi Christian,
Thank you for your feedback. I’m really sorry to hear you’ve found the cancellation process difficult, as I understand how frustrating that can be.
We always aim to keep things as straightforward as possible, so it’s disappointing to hear this hasn’t been your experience. If you’re still looking to cancel or need any assistance, our team would be more than happy to help guide you through it.
If you’d prefer to speak with someone directly, our customer care team are available on 01702 568070, Monday to Friday, 9am to 5pm – and they’ll be happy to help however they can.
Kind regards,
The MPID Customer Service Team
Odpowiedź od Mobile Phone Insurance Direct
Hi Paula,
Thank you for your lovely feedback. I’m really pleased to hear you found the service helpful and the price competitive.
It’s great to know you’ve had such a positive experience with us, and your kind words are very much appreciated.
If you ever need anything in the future, we’re always here to help.
Kind regards,
The MPID Customer Service Team
Odpowiedź od Mobile Phone Insurance Direct
Hi Matthew,
Thank you for your kind words. I’m really pleased to hear you had an excellent experience with us.
It’s always great to know our service is making a positive impression.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Reasonably fast claim, but let down by faulty replacement
My phone suffered water damage, so I needed to make a claim through my insurance to get it replaced.
From making the claim to receiving the first replacement device took about a week. That’s not bad on paper, but because nothing really moves over the weekend it does make the whole process feel a bit longer in practice.
The claim itself involved quite a few photos and documents. They asked for the IMEI number, which is fair enough, but it had to be sent as a photo rather than a screenshot, which meant needing another device to take the picture.
They also required the original purchase confirmation email as proof of ownership. That makes sense, but it does rely on still having that email months after buying the phone (in my case around eight months later).
I also had to send the damaged phone off using my own packaging. Some insurers I’ve used in the past have provided packaging, so that was a small inconvenience.
Unfortunately when the replacement device arrived it turned out to be faulty. After reporting it I was asked to send photos of the phone powered on and off and of the back of the device. I understand checks are needed, but it does feel like an extra step considering it was the replacement that had been supplied as part of the claim.
I was then asked to return the faulty replacement so it could be inspected. There was a bit of back and forth around postage, as the initial instructions suggested sending it via Special Delivery at my own expense even though the device had arrived faulty. After raising this with them they confirmed they would reimburse the postage once I sent the receipt.
After the phone was inspected, I was contacted to ask if I was happy to receive the replacement in a different colour because my original colour wasn’t in stock. It wasn’t my first choice, but as I use a case anyway and mainly just wanted a working phone back, I agreed.
The replacement has now arrived and so far everything is working as it should. All in all the claim took just over a month from start to finish.
Summary
Process – quite a few steps and bits of admin along the way.
Speed – the first replacement arrived fairly quickly, but things took longer once the faulty replacement had to be returned and checked.
Result – the first replacement device was faulty and had to go back, but the claim was eventually resolved with a working replacement.
26 marca 2026
Opinia niezależna
Odpowiedź od Mobile Phone Insurance Direct
Hi Shannon,
Thank you for taking the time to share such a detailed review. I completely understand how frustrating it must feel when a process that starts off reasonably smoothly becomes drawn out, especially when you’ve then had to deal with an issue with the replacement device as well.
You’ve raised some really valid points around the documentation requirements, packaging, and the impact of weekends on overall timescales. I appreciate that these steps can feel a bit cumbersome at times, particularly when you’re trying to get everything resolved as quickly as possible.
I’m also sorry to hear about the issue with the replacement device. I understand how disappointing that must have been after already going through the claims process once. While the additional checks may feel like an extra layer, they’re there to help ensure everything is properly reviewed so the right outcome can be reached.
If you’d prefer to speak with someone directly, our customer care team are available on 01702 568070, Monday to Friday, 9am to 5pm – and they’ll be happy to help however they can.
We do appreciate you giving us the opportunity to put things right, and I hope your next update reflects a much smoother experience.
Kind regards,
The MPID Customer Service Team
Odpowiedź od Mobile Phone Insurance Direct
Hi Edith,
Thanks for your feedback. I’m really pleased to hear you found the process easy to complete online.
We always aim to keep things simple and accessible, so it’s great to know that came through in your experience.
If you ever need any support, we’re here to help.
Kind regards,
The MPID Customer Service Team
Well Done
Reminded me it was time to renew. Clear instructions as to how to transfer policy to my new phone & good value for money.
27 marca 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Nicolette,
Thank you for your kind feedback. I’m really pleased to hear the renewal reminder was helpful and that you found the instructions for transferring your policy to your new phone clear and easy to follow.
It’s great to know you also feel the cover offers good value for money.
If you ever need any support, we’re always here to help.
Kind regards,
The MPID Customer Service Team
Odpowiedź od Mobile Phone Insurance Direct
Hi Anita,
Thank you for your feedback. I’m really pleased to hear you found the price competitive and the website easy to navigate.
We always aim to keep things simple and straightforward, so it’s great to know that reflected in your experience.
If you ever need any help in the future, we’re here to support you.
Kind regards,
The MPID Customer Service Team
The has been no process rise throughout…
The has been no process rise throughout the policy. Easy renewals. Only time will tell how good they are if a claim needs to be made.
17 marca 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi there,
Thanks for taking the time to share your feedback. I’m really glad to hear you’ve found the policy consistent in price and the renewal process easy to manage.
It’s completely understandable to feel that the true test comes when making a claim, and we appreciate you highlighting that. If you ever do need to get in touch, our team will be here to guide you through the process as smoothly as possible.
Thanks again for your comments, they’re genuinely appreciated.
Kind regards,
The MPID Customer Service Team
Odpowiedź od Mobile Phone Insurance Direct
Hi Peter,
Thanks for taking the time to leave your feedback. I’m really pleased to hear you found the process simple and the cover reasonably priced.
We always aim to keep things straightforward and accessible, so it’s great to know that was your experience.
If you ever need any help going forward, we’re here to support you.
Kind regards,
The MPID Customer Service Team
Odpowiedź od Mobile Phone Insurance Direct
Hi Di,
Thank you for your lovely feedback. I’m really pleased to hear you found the service prompt and efficient.
It’s always our aim to keep things running smoothly and respond as quickly as possible, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Great service and quote
Very quick to answer my call; great to be in direct contact with a helpful person, who resolved my query. Good quote on new phone.
17 marca 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Lo,
Thanks for sharing your experience. It’s great to hear you were able to get through quickly and speak directly with someone who could help resolve your query.
I’m really pleased the support you received made things straightforward, and that you were happy with the quote for your new phone as well.
If there’s ever anything else you need, we’re always here to help.
Kind regards,
The MPID Customer Service Team
Ease of website and cheap cover
11 marca 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Andy,
Thanks for your feedback. It’s great to hear you found the website easy to use and the cover good value.
We always aim to keep things simple and straightforward, so it’s really nice to know that came across in your experience.
If you ever need any support, we’re here to help.
Kind regards,
The MPID Customer Service Team
Great customer service
Great customer service, very helpful advisor who helped me set up the new policy that I wanted.
18 marca 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Kym,
Thanks so much for your kind words. It’s great to hear that our advisor was able to help you get everything set up just the way you wanted.
We’ll be sure to pass your feedback on to the team, as I know it will mean a lot to them. It’s always nice to know the support provided made things that bit easier.
If you ever need anything down the line, we’re here to help.
Kind regards,
The MPID Customer Service Team
Fairly straightforward to set up from the beginning
Fairly straightforward to set up. A bit tricky providing the correct photographs
18 marca 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Liz,
Thanks for taking the time to share your experience. I’m really glad to hear you found the setup fairly straightforward overall.
I do appreciate that providing the correct photographs can sometimes feel a little tricky, especially when you’re trying to make sure everything meets the requirements first time. Your feedback is really helpful, and it’s something we’re always looking to make clearer and easier for our customers.
If you ever need a hand with anything like this in future, we’re always here to help.
Kind regards,
The MPID Customer Service Team
Odpowiedź od Mobile Phone Insurance Direct
Hi Carlos,
Thank you for your review.
We're pleased to hear that everything went smoothly and that you feel you're getting great value. Providing a straightforward experience is really important to us, so it's great to know that came across.
We appreciate you taking the time to share your feedback.
Kind regards,
The MPID Customer Service Team
Needed to upgrade my new phone it was a…
Needed to upgrade my new phone it was a quick and easy to do.
13 marca 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi there,
Thank you for taking the time to share your feedback.
We're pleased to hear that upgrading your phone on the policy was quick and easy to do. Keeping the process simple when you change devices is something we always aim for, so it's great to know it worked smoothly for you.
We appreciate you choosing Mobile Phone Insurance Direct and sharing your experience.
Kind regards,
The MPID Customer Service Team
Odpowiedź od Mobile Phone Insurance Direct
Hi Janet,
Thank you for your review.
We're glad to hear that you found the website easy to use and appreciated the clear, concise approach. Keeping things straightforward and simple is exactly what we aim for, so it's great to know that came across.
We appreciate you taking the time to share your feedback.
Kind regards,
The MPID Customer Service Team
Great mobile insurance company
I've been insured by MPID for several years now and I honestly wouldn't change. I've had to claim once and the process was super easy, and when i've changed phones, they make it nice and simple to update the policy. I would highly recommend.
10 marca 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Tony,
Thank you for taking the time to share your experience.
It means a lot to hear that you've been with us for several years and continue to feel confident in the service you receive. We're really pleased that your claim was straightforward and that updating your policy when changing phones has been simple as well. Making things easy and clear for our customers is always our aim.
We appreciate your recommendation and your continued support.
Kind regards,
The MPID Customer Service Team
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