Very great mobile phone insurance provider with exceptionally low price to insure precious smartphones like mine for 5 years in a row. The service is amazing but it would be nice if they will allo... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I couldn’t be insured on one phone as it had a screen protector on it. So had to cancel. Was advised no one would insure it as it couldn’t be confirmed there were no scratches or cracks under protecto... Zobacz więcej
Reakcja na opinię
I'm delighted my phone has been put back to perfect condition after dropping out my pocket 😍 Great service & very quick turnaround from sending Phone away for repair to being delivered to a pick up... Zobacz więcej
Reakcja na opinię
Excellent service as usual got my new phone yesterday sent off all my details and today I have all the families phones insured. I’ve been with them few years now and won’t go anywhere else tremendous... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At Mobile Phone Insurance Direct, we make protecting your phone simple, affordable, and hassle-free. With a 14-day money-back guarantee, unlimited claims, and a UK-based claims team, we’re proud to offer mobile phone insurance that puts you first. We know how frustrating insurance can sometimes be, which is why our policies are built around fair pricing, fast resolutions, and excellent customer service. We have no minimum contract, so you can cancel anytime. Our repairs come with a 12-month warranty, and cover starts instantly for accidental damage, theft, and loss. The claims process is straightforward, with no unnecessary delays. That’s why we’re rated Excellent by our customers and were recognised as the Best Mobile Phone Insurance Provider by Forbes Advisor in 2021. Who We Are Founded in 2010, Mobile Phone Insurance Direct was created to offer a jargon-free, customer-first alternative to overpriced high-street insurance. Backed by over 50 years of industry experience, we’ve cut out the middleman to bring you comprehensive mobile phone insurance at a fair price. Whether you need cover for an iPhone, Samsung, or refurbished device, we have a plan to suit you. Our quick online quote tool provides your price in seconds, and our dedicated UK-based team is always on hand to help. With Mobile Phone Insurance Direct, you’re in safe hands. Get your quote in under 20 seconds and protect your phone today!
Insurance made simple
Napisane przez firmę
- Affordable, reliable phone cover
- Since 2010, we’ve provided straightforward mobile phone insurance with no jargon and no middlemen. Our customers enjoy instant protection, unlimited claims, and a friendly UK‑based support team.
- Why our customers trust us
- Great value, excellent service - Our policies include accidental damage, theft, and loss cover, all at budget‑friendly prices. With a simple claims process and thousands of positive reviews, we’re proud to be rated Excellent for customer service.
- Over 50 years of combined expertise
- We know phones inside out - Backed by decades of telecom and insurance experience, we specialise in affordable, comprehensive phone insurance that puts customers first.
Our money‑back promise
14‑day money‑back guarantee
If your policy isn’t right for you, you can cancel within 14 days of purchase for a full refund. No hassle, just a simple guarantee.
Dane kontaktowe
Zjednoczone Królestwo
- 01702 568070
- support@mobilephoneinsurancedirect.com
- mobilephoneinsurancedirect.com
Get money off insurance with MPID
4,5
Doskonała
874 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great mobile insurance company
I've been insured by MPID for several years now and I honestly wouldn't change. I've had to claim once and the process was super easy, and when i've changed phones, they make it nice and simple to update the policy. I would highly recommend.
10 marca 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Tony,
Thank you for taking the time to share your experience.
It means a lot to hear that you've been with us for several years and continue to feel confident in the service you receive. We're really pleased that your claim was straightforward and that updating your policy when changing phones has been simple as well. Making things easy and clear for our customers is always our aim.
We appreciate your recommendation and your continued support.
Kind regards,
The MPID Customer Service Team
Odpowiedź od Mobile Phone Insurance Direct
Dear Roy,
Thank you for taking the time to leave a review.
We're really pleased to hear that you found the service fast and efficient. Our team always aims to make things as straightforward as possible, so it's great to know that this was your experience.
We appreciate you sharing your feedback and choosing Mobile Phone Insurance Direct.
Kind regards,
The MPID Customer Service Team
Overpriced
9 marca 2026
Odpowiedź od Mobile Phone Insurance Direct
Dear Customer,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you felt the cover was overpriced. We aim to offer competitive pricing while providing reliable protection and service, but we understand that value can feel different for everyone.
Your feedback is appreciated and will be shared with the team as we continue to review our pricing and customer experience.
Kind regards,
The MPID Customer Service Team
Odpowiedź od Mobile Phone Insurance Direct
Dear Barry,
Thank you for your kind feedback.
We’re really pleased to hear that your experience was hassle free and that the team was there to help when you needed support. Providing reliable assistance when it matters most is something we aim for, so it’s great to know this was your experience.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
AVOID Claims process designed to avoid paying out
Absolutely terrible experience with this mobile phone insurance company.
After losing my phone while travelling abroad, what should have been a straightforward claim turned into a month long nightmare involving more than 30 emails. The entire process felt like they were doing everything possible to avoid paying out.
They repeatedly asked for information that had already been provided and kept adding new requests to drag the process out further.
Some of the ridiculous things they demanded included:
• My Google Maps timeline from the day the phone went missing
• Copies of my boarding passes to prove I was travelling
• Multiple written explanations of exactly what I last used the phone for and how I retraced my steps
• Forcing me to pay a third-party company just to report the phone as lost
• proof of purchase of travel e-sim
• utility bills
Also, multiple other absurd requests and questions that no other insurance company has ever requested when submitting a claim previously.
Even after providing all of this, they continued questioning the claim and asking for more information.
When you lose a phone while travelling, it’s already stressful enough. Instead of helping, this company made the entire situation far more stressful and drawn out than it needed to be.
What’s even more concerning is that after reading the reviews here, it’s clear many other customers have experienced the exact same issues with the claims process.
Based on my experience, the process seems designed to delay, exhaust, and discourage customers from completing their claims.
I would strongly advise anyone considering this insurance provider to avoid them and look elsewhere.
2 lutego 2026
Opinia niezależna
Odpowiedź od Mobile Phone Insurance Direct
Dear Adam,
Thank you for taking the time to share your experience.
I’m sorry to read how frustrating this process has felt, particularly while dealing with the stress of losing your phone whilst travelling. We understand that situations like this can already be difficult, and we appreciate you explaining how the claims process affected you.
When a claim is reported, our team may need to request supporting information so that the circumstances of the incident can be properly reviewed and validated. While we understand that providing documentation can sometimes feel repetitive or burdensome, these checks are an important part of ensuring that claims are assessed fairly and in line with the policy terms.
We are sorry to hear that your experience felt drawn out, and your feedback regarding the communication and requests made during the process will be shared internally so it can be reviewed.
If you would like the team to look again at your case or discuss your concerns in more detail, please contact our customer care team on 01702 568070, Monday to Friday, 9am to 5pm, and they will be happy to assist.
Kind regards,
The MPID Customer Service Team
This was an easy and seamless process
8 marca 2026
Odpowiedź od Mobile Phone Insurance Direct
Dear Jake,
Thank you for your kind feedback.
We’re really pleased to hear that you found the process easy and seamless. Providing a smooth and straightforward experience is something we always aim for, so it’s great to know that this was your experience.
We appreciate you taking the time to leave a review.
Kind regards,
The MPID Customer Service Team
Odpowiedź od Mobile Phone Insurance Direct
Dear Mr Russell,
Thank you for taking the time to leave a review.
We’re really pleased to hear that you found the process easy and quick. Keeping things simple and efficient for our customers is important to us, so it’s great to know that this was your experience.
We appreciate you sharing your feedback.
Kind regards,
The MPID Customer Service Team
VERY EASY TO SET UP GOOD PRICE
5 marca 2026
Odpowiedź od Mobile Phone Insurance Direct
Dear Mick,
Thank you for taking the time to leave a review.
We’re really pleased to hear that you found the process very easy to set up and that the price worked well for you. Keeping things simple and offering good value is something we always aim for, so it’s great to know that was your experience.
We appreciate your feedback.
Kind regards,
The MPID Customer Service Team
Very professional and concise
3 marca 2026
Odpowiedź od Mobile Phone Insurance Direct
Dear Neale,
Thank you for your feedback.
We’re really pleased to hear that you found the service professional and concise. Providing clear and efficient support is important to us, so it’s great to know that this was your experience.
We appreciate you taking the time to leave a review.
Kind regards,
The MPID Customer Service Team
Odpowiedź od Mobile Phone Insurance Direct
Dear Claire,
Thank you for your kind feedback.
We’re really pleased to hear that you feel the cover offers excellent value for money and that you experienced great customer care. That balance is something we work hard to maintain, so it’s lovely to know it came across in your experience.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Quick easy insurance plan that met my needs
Really impressed I bought this for my daughters I Phone and was covered in minutes. Would recommend,
8 stycznia 2026
Odpowiedź od Mobile Phone Insurance Direct
Dear Ksitbs,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that arranging cover for your daughter’s iPhone was quick and straightforward, and that everything was set up within minutes. It’s lovely to know the process worked well for you.
We appreciate you sharing your experience.
Kind regards,
The MPID Customer Service Team
Great customer portal
Very easy to change phones on existing policy and was even cheaper!
3 marca 2026
Odpowiedź od Mobile Phone Insurance Direct
Dear Mr Wright,
Thank you for your kind feedback.
We’re really pleased to hear that you found the customer portal easy to use and that updating your phone on your existing policy was straightforward. It’s great to know the process worked smoothly for you and that the price was even lower than expected.
We appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Updated policy to cover new mobile phone with MPID
Been with MPID for a few years now and happy to tell you I’m staying with them. I can speak to a real person who understands me clearly and responds to all my questions and requests very speedily. I updated my policy from my old iPhone XR to cover my new iPhone 16e without any hassle and it was even cheaper than before ! Thankyou @ MPID
27 lutego 2026
Odpowiedź od Mobile Phone Insurance Direct
Dear Vonny,
Thank you for such kind and continued support.
We’re really pleased to hear that you’ve been with us for a number of years and have chosen to stay. It’s great to know you’ve found our team helpful and responsive, and that updating your policy from your iPhone XR to your new iPhone 16e was handled smoothly and without hassle.
We truly appreciate your loyalty and for taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Odpowiedź od Mobile Phone Insurance Direct
Dear Kerry,
Thank you for your feedback.
We’re really pleased to hear that you found the communication clear when updating your policy. Making sure changes are explained properly and handled smoothly is important to us, so it’s great to know that this was your experience.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Odpowiedź od Mobile Phone Insurance Direct
Dear Gillian,
Thank you for your lovely feedback.
We’re really pleased to hear that you experienced great customer service and felt the price offered good value. Providing helpful support alongside fair pricing is something we work hard to maintain, so it’s wonderful to know that came across.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Easy to access and quick to set up
24 lutego 2026
Opinia niezależna
Odpowiedź od Mobile Phone Insurance Direct
Dear Amanda,
Thank you for your kind review.
We’re really pleased to hear that you found everything easy to access and quick to set up. Keeping the process simple and straightforward is important to us, so it’s great to know that this was your experience.
We appreciate you taking the time to share your feedback.
Kind regards,
The MPID Customer Service Team
Simple and cost effective
Simple, affordable cover with excellent value, especially with the multi-policy discount. I called because I was unsure whether it was okay to insure two phones for two people living in the same house, as the policy mentioned having the same owner of the gadgets. I spoke with Daniel, who reassured me that this is perfectly fine as long as you live at the same address.
24 lutego 2026
Odpowiedź od Mobile Phone Insurance Direct
Dear Charlotte,
Thank you for such thoughtful feedback.
We’re really pleased to hear that you found the cover simple and cost effective, and that the multi-policy discount offered good value for you. It’s also great to know that Daniel was able to provide reassurance and clarity when you called. We understand that policy wording can sometimes prompt questions, so we’re glad he could help put your mind at ease.
We appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Odpowiedź od Mobile Phone Insurance Direct
Dear Customer,
Thank you for your feedback.
We’re really pleased to hear that you found the cover easy to understand and straightforward to arrange. Keeping things clear and simple is important to us, so it’s great to know that this was your experience.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Tried to claim as i lost phone they…
Tried to claim as i lost phone they denied it as I lost receipt and kept charging me anyway
15 lutego 2026
Odpowiedź od Mobile Phone Insurance Direct
Dear Aaron,
Thank you for taking the time to share your experience.
I’m sorry to read that you were disappointed with how your claim was handled and that this has caused frustration. We understand how important it is for the claims process to feel fair and clearly explained.
As outlined in our policy terms, proof of purchase is required when making a claim, as this helps confirm ownership and eligibility under the cover. If this information isn’t available, it can affect how a claim is assessed. We appreciate that this can be difficult if documents have been misplaced.
In relation to ongoing charges, policies remain active and premiums continue unless cancelled in line with the policy terms. If you’d like us to review your specific circumstances or discuss your policy status, please contact our customer care team on 01702 568070, Monday to Friday, 9am to 5pm, and they’ll be happy to look into this for you.
Kind regards,
The MPID Customer Service Team
Very easy to update phone details online
21 lutego 2026
Odpowiedź od Mobile Phone Insurance Direct
Dear Joy,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you found it easy to update your phone details online. Making account changes simple and straightforward is important to us, so it’s great to know the process worked well for you.
We appreciate you choosing us and for leaving a review.
Kind regards,
The MPID Customer Service Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.