Very great mobile phone insurance provider with exceptionally low price to insure precious smartphones like mine for 5 years in a row. The service is amazing but it would be nice if they will allo... Zobacz więcej
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I'm delighted my phone has been put back to perfect condition after dropping out my pocket 😍 Great service & very quick turnaround from sending Phone away for repair to being delivered to a pick up... Zobacz więcej
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I couldn’t be insured on one phone as it had a screen protector on it. So had to cancel. Was advised no one would insure it as it couldn’t be confirmed there were no scratches or cracks under protecto... Zobacz więcej
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Excellent service as usual got my new phone yesterday sent off all my details and today I have all the families phones insured. I’ve been with them few years now and won’t go anywhere else tremendous... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
At Mobile Phone Insurance Direct, we make protecting your phone simple, affordable, and hassle-free. With a 14-day money-back guarantee, unlimited claims, and a UK-based claims team, we’re proud to offer mobile phone insurance that puts you first. We know how frustrating insurance can sometimes be, which is why our policies are built around fair pricing, fast resolutions, and excellent customer service. We have no minimum contract, so you can cancel anytime. Our repairs come with a 12-month warranty, and cover starts instantly for accidental damage, theft, and loss. The claims process is straightforward, with no unnecessary delays. That’s why we’re rated Excellent by our customers and were recognised as the Best Mobile Phone Insurance Provider by Forbes Advisor in 2021. Who We Are Founded in 2010, Mobile Phone Insurance Direct was created to offer a jargon-free, customer-first alternative to overpriced high-street insurance. Backed by over 50 years of industry experience, we’ve cut out the middleman to bring you comprehensive mobile phone insurance at a fair price. Whether you need cover for an iPhone, Samsung, or refurbished device, we have a plan to suit you. Our quick online quote tool provides your price in seconds, and our dedicated UK-based team is always on hand to help. With Mobile Phone Insurance Direct, you’re in safe hands. Get your quote in under 20 seconds and protect your phone today!
Insurance made simple
Napisane przez firmę
- Affordable, reliable phone cover
- Since 2010, we’ve provided straightforward mobile phone insurance with no jargon and no middlemen. Our customers enjoy instant protection, unlimited claims, and a friendly UK‑based support team.
- Why our customers trust us
- Great value, excellent service - Our policies include accidental damage, theft, and loss cover, all at budget‑friendly prices. With a simple claims process and thousands of positive reviews, we’re proud to be rated Excellent for customer service.
- Over 50 years of combined expertise
- We know phones inside out - Backed by decades of telecom and insurance experience, we specialise in affordable, comprehensive phone insurance that puts customers first.
Our money‑back promise
14‑day money‑back guarantee
If your policy isn’t right for you, you can cancel within 14 days of purchase for a full refund. No hassle, just a simple guarantee.
Dane kontaktowe
Zjednoczone Królestwo
- 01702 568070
- support@mobilephoneinsurancedirect.com
- mobilephoneinsurancedirect.com
Get money off insurance with MPID
4,5
Doskonała
873 recenzji
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The most reliable source of mobile…
The most reliable source of mobile phone insurance! Minus the jargon & cost. Super easy to get signed up and use too.
16 kwietnia 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi there,
Thank you for your fantastic feedback. I’m really pleased to hear you found everything easy to sign up for and straightforward to use.
It’s great to know you value the simplicity and overall experience, and your kind words are genuinely appreciated.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
The compsny always keep in contact and…
The compsny always keep in contact and premiums are affordablr.
19 marca 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Gloria,
Thank you for your feedback. I’m really pleased to hear you’ve found the communication consistent and the premiums affordable.
It’s great to know you feel kept up to date, that’s something we always aim to get right.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Good luck claiming
Gooooood luck claiming. Took me 3 days of running around, calling about, to get all the “back up” they required to make a successful claim. Luckily for me, EE was able to help provide a lot of it but if your network provider doesn’t pride itself in good customer service, you won’t make it past this.
I feel that they make the process almost impossible to complete to avoid paying out.
Cheap though ✅
28 marca 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Maya,
Thank you for taking the time to share your experience. I’m really sorry to hear how challenging you found the claims process, I can understand how frustrating it must have been to gather everything needed over several days.
I appreciate your comments around the level of information requested and how that can feel difficult, particularly when it relies on input from third parties. The checks are in place to make sure claims are properly assessed, but I understand from your experience that the process hasn’t felt straightforward.
If there’s anything still ongoing or you’d like us to take a closer look at your claim, our team would be more than happy to help.
If you’d prefer to speak with someone directly, our customer care team are available on 01702 568070, Monday to Friday, 9am to 5pm – and they’ll be happy to help however they can.
Kind regards,
The MPID Customer Service Team
Odpowiedź od Mobile Phone Insurance Direct
Hi Aileen,
Thank you for your feedback. I’m really pleased to hear you found it easy to change everything over.
We always aim to keep things simple and straightforward, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Odpowiedź od Mobile Phone Insurance Direct
Hi Christopher,
Thank you for your feedback. I’m really pleased to hear you feel that sense of reassurance, it’s exactly what we aim to provide.
It’s great to know you feel confident having cover in place.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
So easy to do and very reasonable priced
2 kwietnia 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Ms Roshier,
Thank you for your feedback. I’m really pleased to hear you found everything easy to set up and reasonably priced.
We always aim to keep things simple and accessible, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Odpowiedź od Mobile Phone Insurance Direct
Hi Linda,
Thank you for your kind words. I’m really pleased to hear you had an excellent experience with our customer service.
It’s always great to know we’re making a positive impression.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Very efficient and helpful when it…
Very efficient and helpful when it comes to assisting after reporting a problem.
8 kwietnia 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Lin,
Thank you for your kind feedback. I’m really pleased to hear you found the support efficient and helpful when you needed assistance.
It’s great to know the team was able to support you promptly after reporting an issue.
If you ever need any help in the future, we’re here to support you.
Kind regards,
The MPID Customer Service Team
I can’t make a comment until
I can’t make a comment until
I have to make a claim to know if they are as good as Apple insurance
31 marca 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Miss Rhule,
Thank you for your honest feedback. That’s completely understandable, many people feel the real test comes when they need to make a claim.
If you ever do need to get in touch, our team will be here to guide you through the process and make things as straightforward as possible.
In the meantime, we appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Always on the ball
Always on the ball. Friendly staff. A pleasure to deal with. Good value.
2 kwietnia 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Roy,
Thank you for your kind feedback. I’m really pleased to hear you found the team friendly and helpful, and that your overall experience has been a positive one.
It’s great to know you feel the service offers good value and has been a pleasure to deal with.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Providing validation proof
Trying to provide validation proof was an extremly hard experience. 5 times my photo was rejected for various reasons. One even said it had a screen protector and cover on....which it didn't another one said i had sent back only, when infact i'd sent both front and back photos.
29 marca 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Vicki,
Thank you for taking the time to share your experience. I’m really sorry to hear how frustrating you found the validation process, especially having your photos rejected multiple times.
I completely understand how confusing that must have felt, particularly when the reasons given didn’t seem to match what you’d submitted. That kind of back and forth can be really time consuming and frustrating.
I am glad after speaking to you this morning we could go over this together and look forward to our call at 4:45pm to resolve this for you.
Kind regards,
The MPID Customer Service Team
Odpowiedź od Mobile Phone Insurance Direct
Hi Julia,
Thank you for your feedback. I’m really pleased to hear you found the process straightforward.
We always aim to keep things simple and easy to manage, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Great service thanks
27 lutego 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi D Jenkins,
Thank you for your kind feedback. I’m really pleased to hear you had a great experience with our service.
It’s always nice to know things went smoothly for you.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Did exactly what they said they would…
Did exactly what they said they would do to update the policy and easy to contact...
1 kwietnia 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Jane,
Thank you for your review. We are pleased to hear that your policy was updated as expected and that you found it easy to get in touch.
We aim to keep things clear and straightforward, so it is great to know the experience worked well for you.
Thanks again,
The loveit coverit Team
Constant back and forth with images for…
Constant back and forth with images for phone stating existing damage the phone is in full working order unsure how you can tell this from a picture! But there is no damage at all to phone
1 kwietnia 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Natalie,
Thank you for your review. We are sorry to hear about your experience and understand how frustrating this must have felt.
We are glad we were able to speak with you and clarify things. As discussed, once you have sent through the updated photos, we will review these further for you.
If you need anything else in the meantime, please do get in touch.
Let us know if you’d like to follow up privately,
The loveit coverit Customer Experience Team
Odpowiedź od Mobile Phone Insurance Direct
Hi there,
Thank you for your feedback. I’m really pleased to hear you had an excellent experience with us.
Your kind words are very much appreciated.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
1st class service
4 kwietnia 2025
Odpowiedź od Mobile Phone Insurance Direct
Hi Jeff,
Thank you for your kind words. I’m really pleased to hear you received first class service.
It’s always great to know we’re making a positive impression.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Renewed insurance over the phone.
Renewed insurance over the phone.
All good.
Was easy to speak with.
Will renew again pending cost.
8 grudnia 2025
Odpowiedź od Mobile Phone Insurance Direct
Hi Catherine,
Thank you for your feedback. I’m really pleased to hear the renewal process over the phone was straightforward and that you found it easy to speak with someone.
It’s great to know everything went smoothly, and we appreciate you considering renewing again in the future.
If you ever need any support, we’re here to help.
Kind regards,
The MPID Customer Service Team
Good website
31 marca 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Anthony,
Thanks for your feedback. I’m really pleased to hear you found the website easy to use.
We always aim to keep things simple and straightforward, so it’s great to know that reflected in your experience.
If you ever need any support, we’re here to help.
Kind regards,
The MPID Customer Service Team
Decent price
Decent price, made a claim previously that went through without a hitch. Seems a good price for a fairly expensive phone. S23 Ulta.
30 marca 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Alan,
Thanks for taking the time to share your experience. I’m really pleased to hear your previous claim went through smoothly and that you’ve found the cover to be good value, especially for a higher-value device.
It’s always reassuring to know things work as expected when you need them, so your feedback is genuinely appreciated.
If you ever need any support going forward, we’re here to help.
Kind regards,
The MPID Customer Service Team
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