Very great mobile phone insurance provider with exceptionally low price to insure precious smartphones like mine for 5 years in a row. The service is amazing but it would be nice if they will allo... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I'm delighted my phone has been put back to perfect condition after dropping out my pocket 😍 Great service & very quick turnaround from sending Phone away for repair to being delivered to a pick up... Zobacz więcej
Reakcja na opinię
I couldn’t be insured on one phone as it had a screen protector on it. So had to cancel. Was advised no one would insure it as it couldn’t be confirmed there were no scratches or cracks under protecto... Zobacz więcej
Reakcja na opinię
Excellent service as usual got my new phone yesterday sent off all my details and today I have all the families phones insured. I’ve been with them few years now and won’t go anywhere else tremendous... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At Mobile Phone Insurance Direct, we make protecting your phone simple, affordable, and hassle-free. With a 14-day money-back guarantee, unlimited claims, and a UK-based claims team, we’re proud to offer mobile phone insurance that puts you first. We know how frustrating insurance can sometimes be, which is why our policies are built around fair pricing, fast resolutions, and excellent customer service. We have no minimum contract, so you can cancel anytime. Our repairs come with a 12-month warranty, and cover starts instantly for accidental damage, theft, and loss. The claims process is straightforward, with no unnecessary delays. That’s why we’re rated Excellent by our customers and were recognised as the Best Mobile Phone Insurance Provider by Forbes Advisor in 2021. Who We Are Founded in 2010, Mobile Phone Insurance Direct was created to offer a jargon-free, customer-first alternative to overpriced high-street insurance. Backed by over 50 years of industry experience, we’ve cut out the middleman to bring you comprehensive mobile phone insurance at a fair price. Whether you need cover for an iPhone, Samsung, or refurbished device, we have a plan to suit you. Our quick online quote tool provides your price in seconds, and our dedicated UK-based team is always on hand to help. With Mobile Phone Insurance Direct, you’re in safe hands. Get your quote in under 20 seconds and protect your phone today!
Insurance made simple
Napisane przez firmę
- Affordable, reliable phone cover
- Since 2010, we’ve provided straightforward mobile phone insurance with no jargon and no middlemen. Our customers enjoy instant protection, unlimited claims, and a friendly UK‑based support team.
- Why our customers trust us
- Great value, excellent service - Our policies include accidental damage, theft, and loss cover, all at budget‑friendly prices. With a simple claims process and thousands of positive reviews, we’re proud to be rated Excellent for customer service.
- Over 50 years of combined expertise
- We know phones inside out - Backed by decades of telecom and insurance experience, we specialise in affordable, comprehensive phone insurance that puts customers first.
Our money‑back promise
14‑day money‑back guarantee
If your policy isn’t right for you, you can cancel within 14 days of purchase for a full refund. No hassle, just a simple guarantee.
Dane kontaktowe
Zjednoczone Królestwo
- 01702 568070
- support@mobilephoneinsurancedirect.com
- mobilephoneinsurancedirect.com
Get money off insurance with MPID
4,5
Doskonała
873 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good and prompt service…
Representative for this insurance company was prompt and helpful in changing my mobile phone insurance to a new phone
6 maja 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Andrew,
Thank you for your feedback. I’m really pleased to hear the team were prompt and helpful in getting your policy updated to your new phone.
It’s great to know the process was handled smoothly for you.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Good experience of service
27 kwietnia 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Chris,
Thank you for your feedback. I’m really pleased to hear you’ve had a good experience with our service.
It’s always great to know things are going smoothly, and we appreciate you taking the time to share your thoughts.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
It's a really good price for the mobile…
It's a really good price for the mobile phone insurance good website
26 kwietnia 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Martin,
Thank you for your feedback. I’m really pleased to hear you found the price competitive and the website easy to use.
We always aim to keep things simple and accessible, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Odpowiedź od Mobile Phone Insurance Direct
Hi Rich,
Thank you for your feedback. I’m really pleased to hear you found everything easy to complete.
We always aim to keep things simple and straightforward, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Very helpful & friendly operative.
Very helpful & friendly operative.
Resolved my issues quickly and without fuss.
Thank you.
30 kwietnia 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Ian,
Thank you for your kind feedback. I’m really pleased to hear our team member was helpful and friendly, and that your issue was resolved quickly and smoothly.
It’s always great to know the support provided made things easy for you.
We truly appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Friendly & efficient service
Friendly service, I value being able to talk to a person to sort out insurance rather than a bot or online chat. The mid-year upgrade for my new phone was dealt with efficiently, thank you!
29 kwietnia 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi there,
Thank you for your lovely feedback. I’m really pleased to hear you valued being able to speak with someone directly and that your mid-year upgrade was handled efficiently.
We know personal support can make all the difference, so it’s great to know the service worked well for you.
We truly appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Easy to switch to new phone
23 kwietnia 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Mr Flais,
Thank you for your feedback. I’m really pleased to hear you found it easy to switch your cover to your new phone.
We always aim to keep things simple and straightforward, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Odpowiedź od Mobile Phone Insurance Direct
Hi there,
Thank you for your feedback. I’m really pleased to hear you had a very good experience with us.
It’s always great to know things went smoothly, and your kind words are much appreciated.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Fraudulent Company - paid fake reviews
This is my second year paying annual insurance for my iPhone 16e, which was purchased brand new from Apple UK. Unfortunately, when I actually needed to make a claim, the experience turned into a long, stressful, and frustrating.
I lost my phone on 29 March 2026. Because all of my accounts (Apple ID, Google, Microsoft, etc) had two-factor authentication enabled, I was immediately locked out and unable to access anything without either my SIM or the trusted device itself. I had to request a replacement SIM just to regain access to my accounts and begin the claims process.
Next day as soon as I was able to access my email via my laptop, I contacted the insurer to report the loss. Instead of receiving support, I was told to start a claim, which then turned into a -long process involving a chain of emails. From the beginning, it felt like the process was being unnecessarily delayed.
Even after providing information, they repeatedly asked for the same details again and again, while also adding new requirements at each stage. I also received phone calls where I was asked the same questions repeatedly, such as when and how the phone was lost, what I was doing at the time, what I was wearing, and whether I had heard the phone fall.
Some of the excessive and unreasonable requests included:
• My Google Maps timeline for the entire day the phone went missing
• Proof of purchase (provided multiple times)
• Explanation that the phone was a gift from my wife, followed by requests to prove the relationship
• Requests for proof of my registered address (utility bills)
• Multiple written statements explaining exactly what I last used the phone for and how I retraced my steps
• Being required to pay a third-party company just to report the device as lost
Despite fully cooperating and providing everything requested, they continued to question the claim and introduce further delays.
Because I rely heavily on my phone for work and daily communication, I had no choice but to purchase a replacement device out of my own pocket while the claim was still ongoing, as the delays were significantly affecting my ability to function normally.
After the Easter holidays, and only once I regained access to my Apple ID and activated Lost Mode, I was eventually contacted by someone who had found my phone. According to them, the device had switched off, and they had to get it charged elsewhere before seeing my message and returning it to me.
While I am grateful to have the phone back, this does not change the fact that the claims process was unnecessarily difficult, prolonged, and stressful. Since informing the insurance company that the device has been recovered, they have now stopped responding to my emails completely.
Additionally, in recovered phone SIM is not functioning (no service). My network provider has confirmed it has been unblocked on their end, yet I am still experiencing issues, and the insurer has provided no assistance.
Overall, this experience felt less like a fair and supportive insurance service and more like a process designed to delay, exhaust, and discourage customers from completing their claims.
After reading other reviews, I can see that many people have experienced similar issues, which raises serious concerns about how this company handles claims.
I would strongly advise anyone considering this insurer to think twice and look for a provider that offers a more transparent, efficient, and customer-focused service.
30 marca 2026
Opinia niezależna
Odpowiedź od Mobile Phone Insurance Direct
Hi Muhammad,
Thank you for taking the time to share such detailed feedback. I’m sorry to hear how stressful and frustrating this experience has felt for you, particularly given how important your phone is for day to day life and work.
I appreciate how difficult it must have been managing the loss of your device alongside access issues to your accounts, and I understand your concerns regarding the time taken and the information requested during the claim process.
Having reviewed matters, I can see the handset remains barred by your network provider. As this would need to be removed by them directly, it would be best to continue chasing this with your network provider so they can investigate further.
I can also see that a new claim has been raised today and will be actioned by the team. We appreciate you bringing your concerns to our attention and allowing us the opportunity to review the situation.
Kind regards,
The MPID Customer Service Team
Great customer comms & service!
Great customer communications and service! I needed to send my iPhone off for repair - sent it on Friday morning and it was back to me by Tuesday all fixed. Everything was very smooth. Thank you!
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Mobile Phone Insurance Direct
Hi Alice,
Thank you for your lovely feedback. I’m really pleased to hear you were happy with the communication throughout and that your repair was handled smoothly and returned so quickly.
It’s great to know the whole process felt straightforward for you, and your kind words are very much appreciated.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
No problems as always
20 kwietnia 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi John,
Thank you for your continued feedback. I’m really pleased to hear everything has been trouble free, as always.
It’s great to know we’ve continued to meet your expectations, and your ongoing support is genuinely appreciated.
If you ever need any help in the future, we’re here to support you.
Kind regards,
The MPID Customer Service Team
Odpowiedź od Mobile Phone Insurance Direct
Hi Ruth,
Thank you for your honest feedback. It’s good to hear everything has been fine so far.
It’s completely understandable to feel that the real measure of any cover is when it’s needed. If you ever do need to get in touch, our team will be here to support you and make the process as straightforward as possible.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Not easy to get cover..
Tried sending IMEI details various times, but each time, the photos were unacceptable. Despite following guidelines, even then was unsuccessful. Gave up and went to another company for cover.
27 grudnia 2025
Odpowiedź od Mobile Phone Insurance Direct
Hi there,
Thank you for taking the time to share your feedback. I’m really sorry to hear you found the setup process so frustrating, especially after trying several times to provide the IMEI photos and still being unable to complete things.
I completely understand how disappointing that must have been, particularly after following the guidance provided. We always aim to make getting cover as straightforward as possible, so it’s disappointing to hear this wasn’t your experience.
Your comments are appreciated and will be taken on board as we continue to review and improve our processes.
Kind regards,
The MPID Customer Service Team
Odpowiedź od Mobile Phone Insurance Direct
Hi Mr Beavis,
Thank you for your feedback. I’m really pleased to hear you found the service fast, efficient, and very good value.
We always aim to make things straightforward and dependable, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Fantastic service for a great price
Fantastic service for a great price. Customer service is second to none!
20 kwietnia 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Lee,
Thank you for your fantastic feedback. I’m really pleased to hear you found the service great value and that our customer service made such a positive impression.
Your kind words mean a lot to the team, and we truly appreciate you taking the time to share them.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Quick Policy Change
I recently upgraded my mobile and needed to get insurance cover. I had an existing policy for my old phone so I contacted then to change cover. They were very helpful, I got a response within 45minutes giving clear guidance what to do.
I supplied details of the new mobile and they changed the policy quickly and received a 5% loyalty reduction on the new premium. Thank you
20 kwietnia 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Alex,
Thank you for taking the time to share your experience. I’m really pleased to hear the team were able to help quickly with changing your cover after your upgrade, and that the guidance provided was clear and helpful.
It’s great to know the process was handled promptly and smoothly for you.
We really appreciate your continued custom and your kind feedback.
Kind regards,
The MPID Customer Service Team
User friendly app with bargain price
User friendly app with helpful staff on phone contact if required. Excellent pricing with more things covered for less money. BARGAIN
20 kwietnia 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Rosemary,
Thank you for your fantastic feedback. I’m really pleased to hear you found everything user friendly and that our team were helpful when you needed support by phone.
It’s great to know you’re happy with the pricing and the overall value as well. Your kind words are genuinely appreciated.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
When i updated them via email with my…
When i updated them via email with my new phone info that wasnt yet on their site, they were prompt with getting it added and reassured me.
It was only delayed because my upgraded phone was newly out so not there fault.
17 kwietnia 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Vicky,
Thank you for your lovely feedback. I’m really pleased to hear the team were able to help promptly with updating your new phone details and provide reassurance along the way.
It’s great to know you felt supported, especially while waiting for a newly released model to be added.
We really appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
good communication and good premium!
17 kwietnia 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Sarah,
Thank you for your feedback. I’m really pleased to hear you’ve been happy with the communication and found the premium good value.
We always aim to keep customers informed while offering straightforward cover at a fair price, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
DO NOT USE THIS COMPANY
I’ve been a long standing customer who put a legitimate claim in only to have it rejected on a whimsical reason and then they expect me to carry on the policy when the phone has been stolen!!!
10 kwietnia 2026
Odpowiedź od Mobile Phone Insurance Direct
Hi Neil,
Thank you for taking the time to share your feedback. I’m really sorry to hear how disappointed and frustrated you feel following the outcome of your claim, especially as a long-standing customer.
I completely understand how upsetting this situation must be, particularly after experiencing the loss of your phone. We appreciate that claim decisions can be difficult news to receive.
We’re unable to discuss individual claim details publicly, but we would welcome the opportunity to review your concerns and ensure everything has been considered correctly. If you’d like us to look into this further, please contact our customer care team.
If you’d prefer to speak with someone directly, our customer care team are available on 01702 568070, Monday to Friday, 9am to 5pm – and they’ll be happy to help however they can.
Kind regards,
The MPID Customer Service Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.