Miele Australia Pty Ltd Recenzje 

Five years ago, I purchased a Miele washing machine and dryer through Harvey Norman, believing that, given Miele’s premium reputation and price, I was investing in reliable appliances that would last for many years.

Unfortunately, I have experienced several electronic problems. My dryer developed a major fault shortly after the warranty expired and could not be repaired. I was fortunate that an excellent independent Miele technician arranged a replacement, which Miele approved despite the warranty having just expired.

Now, I am experiencing another serious issue: my washing machine will not turn off. Once a cycle is finished, I switch it off, but it immediately turns itself back on, with the lights illuminated.

What makes this even more frustrating is the extremely high cost of obtaining Miele service. After paying a premium price for appliances that have experienced repeated problems in only five years, I find these costs difficult to justify.

I chose Miele expecting superior quality, reliability and longevity. So far, my experience has been the opposite, particularly when less expensive brands I have owned, such as Fisher & Paykel, provided many years of trouble-free service.

My washing machine popped up with an error almost a month ago. I got in touch to get a technician out, had to wait a week, not ideal but was what it was. The day of the booking I get a SMS from the technician saying that they will be at my place between a specific window. 3 hours after that time I reach out to check if they are still coming, I get no reply. The next day I get a feedback survey asking about my experience - I call and the lady on reception says ohhh it looks like the job was completed must be a system issue. I need to rebook and after being told it will be a few weeks, I manage to get a window in few days time. New tech comes out, tells me he needs a part and rebooks for a week later, at this stage my washer is now operational but I am told there is a slow leak. Next appointment rolls around the tech comes with a colleague, they cannot locate the leak. They put everything back together and say maybe use less detergent and we have left it on a clean rinse for you. That rinse floods my floor and now I have an non-operational washer. I call again today to get the issue rectified - and am told we can waiver the visit fee for someone to take another look - but earliest we can get someone out is 15 days time. I am going to be overseas and said I wont be back until October - sorry we cant see that far in advance to book you we can give you the information of a partner organisation but you will need to pay for them to come out. I am beyond frustrated. This isn't the girl on the phone's fault, but this is just ridiculous. So now I need to wait upon my return from overseas to book someone in which will be another delay of 2-3 weeks or I need to be out of pocket for an issue that should have been fixed during the tech's visit.

Do NOT buy Miele. And in particular have them install. They don’t use qualified installers. As we have learnt. And when things go bad. They take zero ownership. They didn’t install our washing machine correctly, forgetting entirely to connect the waste pipe to the drain. And we had 10 days of drainage go in to our cupboards. They refuse to fix this mess. Our whole laundry is full of black mould. Buyers beware.

Premium price, anything but premium service
I purchased Miele appliances and extended warranties, expecting premium quality and after-sales service. Instead, I have experienced repeated faults, thousands of dollars in servicing costs and now an unacceptable failure to repair my washing machine.
My latest issue began with a “Waterproofing Failure” error. After waiting approximately 2½ weeks for a service appointment, the technician spent around 15 minutes at my home, attributed the problem to a missing siphon that had been missing for over a year, and advised me simply to reset the machine if the error returned. It did return repeatedly and has now failed completely.
A recall appointment was then arranged. The technician called to say he was on his way, but attended the wrong address. Despite me repeatedly calling him and sending an SMS explaining that I was waiting and had arranged someone to provide access, he did not respond and the appointment was abandoned.
I subsequently spent 1 hour, 45 minutes and 14 seconds on documented calls with Miele, excluding the original service booking call, trying to resolve the situation. I was given conflicting information about further appointments and ultimately told the next available in-house Miele technician appointment was another 2½ weeks away.
The administrative handling has been particularly concerning. I was advised that the scheduling team had apparently finished for the day at 1:30 pm, despite my urgent recall situation occurring that afternoon. I was then given repeated assurances that the matter would be followed up, only to discover the following morning that the promised booking/work order had not actually been created.
I subsequently lodged a formal written complaint with Miele, supported by call logs, SMS messages and service records. Despite following up, I have received no acknowledgement or contact from Miele since last Thursday.
I am the primary carer for five other family members, including two young children, a person with a disability and two elderly people in their 80s. I also have my own physical limitations, meaning repeatedly transporting washing to and from a laundromat is a significant physical burden, not simply an inconvenience. A functioning washing machine is essential to our household.
I have already had to use a laundromat and incur additional costs because Miele has failed to resolve the original fault.
I purchased Miele because I believed I was paying for premium quality and premium support. My experience has unfortunately been that while the price is premium, the after-sales service, communication and scheduling have been anything but.
A failed repair, incorrect address handling, ignored calls, missed commitments, administrative failures, and now total silence despite a formal complaint and request for review. Simply not what I expected from a premium appliance brand.

Excellent Dishwasher from Miele which has been very efficient and enough space. Love it❤️

Some years ago I spent Nearly $10000 on two Miele washer and dryer appliances, two washing machines and two dryers, the products are great to use but the Miele service delivery is poor . No service outside of Melbourne inner metro area and delays in getting spare parts.
Next time I will choose appliance manufacturers that have a strong service ethos

Prompt delivery, very happy, the robot vacuumed the tiled living room and kitchen with one rug, can’t believe how much dust considering a clean looking floor

Excellent vacuum outstanding customer service!!!

Wow, if I had seen the reviews first I wouldn't attempt to order from them. I ordered washer and dryer package and an integrated fridge, it was a lot of money. They delivered but did not help with unpacking and installing...and why the hell not? Every other appliance stores offer this service for free and even removal of old appliances. It wasn't even offered online on Miele website, so I couldn't have known that I had to pay extra for installation. So to my surprise when the delivery came without installation, I called the hotline. Oh boy, everyone I spoke to was a female Filipino and they all sounded the same, overly polite but useless and hindering in every way. No matter how much I tried to explain that I wasn't given the option online to book for an installation, they just didn't get it and they won't book for someone to come and install it. Speaking to these people is worse than speaking to a 3 year old trying to explain the basics. I paid $180 dollars for a third party to come and install the appliances for me. Then, I called them several times again to of course speak to Filipino call center regarding having issues with switching the fridge/freezer door side. The appliance came with a manual of how to change, which I was able to follow, the problem was that the other side of the door didn't have metal thread in the holes so I couldn't tighten the latch on with a screw. Many phone calls and photos trying to explain this issue without anyone understanding the problem. These people have no freaking clue and eventually, I was transferred to an Australian support staff. She was better with English and I was able to get through to her but it seems that no one in any department in Miele was capable of switching the door...and they had referred me to a third party installer as this 'shouldn't be attempted by an individual'. If that is so, why did the fridge come with a door switching manual and no warning? I can't imagine how it would be like if I have an issue with the appliance eventually. I opted to get a refund of the fridge.

Hello everyone,

I am writing to advise my request for the return of my Nova washer and dryer combination, purchased six weeks ago for $11,000, and to seek a full refund under the 90-day return provision in my contract.

The primary issue concerns a faulty 9 kg dryer.

To make matters worse, over the past six weeks, I have experienced significant delays and inadequate customer service to gain a fix.

This included five instances of extended hold times and approximately seven emails. The support interactions were unsatisfactory; overseas staff provided scripted responses with limited comprehension and a lack of empathy. After being transferred to an Australian representative, a technician visit was arranged for 21 July. I requested a morning appointment; however, after waiting all morning without receiving an SMS notification, I was informed during a 45-minute call that the booking had not been recorded. I was subsequently advised to wait until 31 July, only to be told the technician was unavailable and the appointment was delayed by a further day. Although the technician who attended on 1 August was courteous and helpful, he arrived at 11:50 am after waiting all morning…and was unable to rectify the fault.

These issues are part of a broader pattern of service failures. Given the premium price of these appliances, the level of inconvenience is unacceptable. It appears that cost-cutting measures have compromised Meile’s support services.

I would prefer to purchase more affordable products with superior customer support.

Over the last few i have endless f50 faults on my W1 washing machine. I have had technicians out over the years and nobody has fixed it, each time costing me a hundred dollars.
It is clearly a faulty machine.
If you contact Miele they want to send a tech out and you pay!
Dont buy a Miele W1!

Dear Miele Customer Service,
I am writing to express my disappointment regarding the reliability of my Miele induction cooktop.

The cooktop is approximately four years old and has now broken down for the second time. This is particularly disappointing because it has had very light use. There are only two people in our household, and we cook relatively infrequently, so I would not expect a premium appliance such as a Miele cooktop to experience repeated failures after such limited use.

One of the main reasons I chose Miele was its reputation for exceptional quality, reliability and longevity. Having the cooktop fail twice in only four years has significantly reduced my confidence in the product and has caused considerable inconvenience.

Given Miele’s premium reputation and the price paid for the appliance, I believe it is reasonable to expect it to last well beyond four years without repeated breakdowns. I would appreciate an explanation as to why this has occurred and what Miele can do to resolve this issue in a fair and lasting way.

I look forward to your prompt response and to working towards a satisfactory resolution.

Kind regards,

Anne Johnston

I have owned a Miele Trifle HX2 performance for a while and very content about it. I use it for the overall cleaning. First time I cleaned my carpet I must have removed 3 barrels full of dust. Showing me what I used before didn't do the work.

After months of putting off the decision, I decided to purchase my first stick vacuum cleaner from Miele. I purchased the Cat & Dog, I have a British Shorthair cat who sheds a lot and I needed something reliable for the daily sweeps. It's been fantastic, and I am super impressed how much it picks up off the floor (and the amount of cat fur was stuck in my carpet). Would 100% recommend. I love their barrel vacs, that will be my next purchase!

I recently had my dishwasher installed a the team were so supportive and swift with their work. A great product also that is so quiet that I pop it on at night watching tv and forget that it’s on.

The expensive 10kg heat pump dryer bought as was happy with this brands dishwasher but this had issues from new as was only drying wet cloths. Machines tourch screen dead after little use and service charge is $199.00 plus $40.00 for every 15 minutes spent extra. Will buy used bosch dryer for only $250.00 to fix this problem and will never buy this brand.

We moved into an apartment with Miele appliances - the dream :) we love using the appliances as they not only look luxurious and perfectly fit the marble in our kitchen but also perform perfectly, better than any other appliance brands we had in previous homes.

This company has the worst customer service of any company I have dealt with in Australia in over 50 years. From the time of ordering to installation of a Miele dishwasher(still waiting) they are the worst. Despite their appliances being of high quality, that is where it ends as the Victorian based head office is terrible .... best go to another manufacturer as orders through normal retailers still require delivery and installation by Miele.

Highly recommend Miele. I never thought an appliance could bring me such joy! The teams were outstanding, professional and efficient.

I purchased a washer and dryer and gave the delivery address to a residence in Blackheath NSW. This is outside the Metro area. Miels’s IT system did not seem to recognise that Blackheath was outside the Metro area. Accordingly on Friday 10 July, I received a text from Miele to say that the goods will be delivered the following Monday. The text also said that I would receive a further text the day before ie on the Sunday advising a delivery window. On the morning of Monday 13 July I had still not received a text advising when the goods might be delivered. Miele’s customer assistant told me that the goods would not be delivered on the Monday and could not advise me when they might be delivered. The reason for this is because delivery was in the hands of Miele‘s agent. I was given a tracking number and contacted the agent on Tuesday 14 July. I was told the delivery would take place the next day ie on Wednesday. On Wednesday morning I contacted the agent only to be told the delivery would not take place on Wednesday but the following Friday.
This is a great inconvenience because the residence is a holiday home and is often unattended. It is difficult to believe that Miele’s IT system can’t recognise that Blackheath is outside the Metro area. All of the communication I received assumed that Blackheath was inside the Metro area. The other complaint I have about Miele is that it does not install appliances outside the Metro area. If inside the Metro area it charges $60 per appliance. Miele has an agent located in the Blue Mountains who installs on behalf of Miele. But the agent wanted to charge $480 to install and take away the old appliances. This is overcharging to a high degree. It seems that Miele countenances this kind of overcharging.