ASKO Australia Recenzje 

Extremely disappointing experience with Asko – two machines with the same fault

We bought an Asko washing machine expecting that the premium price would mean a high-quality, reliable appliance. Unfortunately, our experience has been anything but.

Our first machine was faulty and leaked badly enough to flood our laundry, causing damage to our home. Despite the machine being almost new, and the damage being caused by its failure, the damage has still not been properly rectified.

Asko ultimately replaced the faulty washing machine. We hoped that would be the end of the problem, but incredibly, the replacement machine developed the exact same leaking fault.

Having one near-new premium appliance fail and leak into your home is bad enough. Having its replacement suffer the same fault raises much more serious concerns about the product itself.

On top of the leaking issues, we also experienced ongoing frustration with the machine struggling with smaller loads and regularly becoming unbalanced. For a supposedly premium washing machine, we found ourselves having to pay far too much attention to something that should simply work.

The most disappointing part of the experience has been paying a premium for a brand marketed around quality and reliability, only to have two machines experience the same leaking fault, the first causing damage to our laundry that remains unresolved.

We eventually reached the point where we had lost confidence in the machine and the brand altogether and replaced it with a different washing machine.

I understand that any manufacturer can occasionally produce a faulty appliance. But when a replacement develops the same fault, and you’re still left dealing with damage caused by the original machine, it’s very difficult to regard that as an isolated problem.

Based on our experience, I could not recommend an Asko washing machine. For the price we paid, we expected substantially better quality, reliability and after-sales support.

Dissappointed with this product & brand which is marketed as having remarkable longevity & "built to last". Less than one years of domestic use and problems which were not covered by warranty. Repair cost exceeds the half the value of a replacement machine. The matching drier purchased at the same time also also needed service. Don't waste your time and money and buy another brand. Service is poor. Calls not returned.

I have a dish washer machine that never really worked properly from the day we bought it. Don't know why they state it is a high end Brand. Always coming up with F11. Having to clean it all the time and remove the filters and clean. A touchy machine. Don't like this Brand. Will not get this Brand again.

So unimpressed.
When you spend almost $2000 on a dishwasher you expect it to last.
We had ours replaced once because the control board failed,then the control board replaced and then the control board failed again. 5 service calls over the same problem. Our dishwasher only was covered for 2 years but when it was sold to us we were told that asko looks after there customers and that's why you pay the extra. Apparently reliable. We have now had the dishwasher for over 3 years and it's stuffed again (same problem). I rang asko and said that I expected better for the price I paid. They told me the only way I would get anywhere is if I paid for a service calls $170 and they may look at fixing it. My partner has had leukaemia and I have had a failed spinal fusion so we are not working. We have a family of 8 and so if we did squeeze the service call into the budget and they did replace the part it's probably going to happen again.
Probably not worth the fight mentally.
We have enough going on.
Just sharing our experience so I feel we have done something to warn others.
Thank you for reading.

AVOID at all costs - outside of the faulty machine, their customer service provides illegal advise to customers around their warranty in complete disregard of consumer laws in Australia without shame. The customer service team are unhelpful and defensive and there is no escalation point - you cannot speak to a senior manager when you call their helpline.

On its first ever wash it threw an E-11 error and water ran across the laundry floor. The technician who came out was there under 20 minutes, told me he'd never worked on this model, and never moved the machine — so the taps, hoses, inlet filters and dispenser were never checked. He found no fault and I never received a service report. A week later it did exactly the same thing again.

Asko's answer was that I'd used too much detergent and the machine therefore wasn't covered. The first flood was on the very first wash, so there was nothing to build up. When I asked for the service report, the machine's own fault log and Asko's documentation for the E-11 code, none of it was produced. The final response was that there was "no fault identified" and the issue was down to "user-related factors."

A licensed plumber told me E-11 on a new machine usually means a water fill timeout: closed taps, kinked hoses, blocked inlet filters. Asko's own published material elsewhere describes E-11 as an overflow or water-level condition — a faulty inlet valve, pressure switch or blocked drain. Every reading points at the water inlet, level sensing or drainage. None of them is detergent. And even if I had overdosed it, a washing machine is supposed to contain water internally and fail safely, not empty itself onto the floor.

Reported to ACCC, Consumer Affairs Victoria and lodging a dispute with my credit card.

I am so impressed with my Asko dishwasher. Had the appliance for a few months now and its the best dishwasher I have had. Very quiet and everything is immaculately cleaned. Customer service is excellent too. I highly recommend this dishwasher to anyone.

Don't buy from this company their customer service is disgusting. I purchased an induction cooktop through E&S trading. At the time of purchase we were not warned that the product might require rewiring of our house. At the time of delivery this was discovered and the driver was asked not to deliver it. He refused and delivered anyway. ASKO then charged a 20% fee ($339.80) to return the item. The phone service was condescending and showed no empathy or professionalism. Not surprised by their poor ratings. Guess I should have googled first.

Bought what was touted as a top of the range appliance from the Goodguys Malaga (going on other reviews of Asko products, there is obviously some sort of incentive to push this brand) Brendan, the oven salesman, assured me the appliance could go up in increments of a single degree, as a chef and regular bread maker, this got the sale across the line for me. On first use, the oven would not reach the 270 degrees it was advertised as being capable of reaching, there was at least 35 degrees of a deficit (I used a laser thermometer) On contacting Asko, we were told a technician would contact us to ascertain any fault, BUT! If we were deemed to have damaged the oven, we would be liable to pay said technicians costs. Long story short, the technician concurred with our finding, oven was scheduled to be removed and returned to Asko, but our refund would not be returned until the oven was back in Asko’s warehouse in Melbourne. We were without an oven for six weeks all up, ditto regarding refund, and plenty of attitude from Sven, who hung up on my husband twice during an enquiry as to how they could justify treating their customers as they do. Buyer beware! Do your homework, particularly regarding reviews on products, and save yourself the shambolic experience we had with Asko (which alludes to “Scandinavian quality”, but is actually manufactured in China, check the small print where they are obliged to disclose country of origin) We were disgusted at what passes for customer service, and even worse, the blasé attitude and redirecting the blame for their shonky products back on to their customers. If we could give a minus one star, that’s what we would do. Anyone up for a class action lawsuit, let me know 👍

Guys…. RUN AWAY from this brand. Run far, far away and don’t look back. I have been 11 days without a washing machine. That didn’t work from delivery day. Even though i purchased 5 years warranty, they don’t want to fix or replace, they will only refund but get this! No refund until the appliance is picked up at the earliest day THEY can fit it in.

The customer service has been horrible. One agent from the refunds department named Raj, was even laughing at me with his colleague because I was crying. He thought he had muted me.

They told me they will refund my laundry if I get it done while I was waiting for an answer and you guessed it, no refund for that.

I have 3 little kids under 4, one is a newborn. I have had to throw her clothes because they got mouldy waiting. I can’t afford a new washer until they refund this one but they don’t seem to care what so ever.

This company is a complete joke.

Purchased a Rangehood 4000 CC45255. Our previous Rangehood was very noisy and listening to the ASKO product in store it was so much quieter. After installation we found it did not filter properly as there was oil and water hanging from every surface on the Rangehood including the electrical cords. Very unhappy with this result we wrote to ASKO who sent out an agent and the agent told ASKO that the hotplate was too far forward and the front 2 plates were not directly under the rangehood. However, even if we only use the back 2 plates - same problem. Now they are trying to charge us for their agents costs and refusing to admit any fault. Very bad customer service with a very dismissive attitude. Will never buy ASKO again.

Terrible customer service. Dishwasher has broken down within the manufacturer’s warranty and they’re fighting me every step of the way refusing to honour it, even though the warranty is irrelevant and I’d be covered by consumer guarantees under the law anyway.

Excellent quality products until minor things need replacing inside warranty. There is no ability to get serviced in Australia. Minimal contact from Asko with long delays with no result. Still waiting after several months to get our cooktop part replaced. So very disappointing.

Sadly I can't recommend Asko. After being sold the wrong machine by a Good Guys store, I was the one who had to arrange the return and refund. This involved dozens of calls between Asko and the store. Neither will talk to each other and the customer has to do the running around. It took hours over 2 weeks. Ringing Asko is almost impossible, the wait on hold is ridiculous! Asko work completely independently from the dealerships and this causes issues if you have a delivery or incorrect/damaged goods or a return and refund. It was a total nightmare!

Zero if there was an option - and yes I should have read these reviews before purchasing the product. Our washer broke in just over 14 months, but that's not the main issue, the customer service is horrible. You have to make several phone calls, to ASKO itself to lodge the claim. They want a video, so you have to find a way how to send a large file, which they don't acknowledge anyway. Then you have to call the repairer, provide them with all purchase proofs as well, and after about 6 phone calls and 4 emails they book you in 3 weeks! I will never recomend this product and brand.

Took more than 5 visits to install washer dryer combo installers not trained correctly, one installer smelled of body odor so badly it lingered in the house afterwards, delivery truck covered in graffiti. Installers broke asko stacking kit then asko claimed it was not compatible even though spec said it was . One of the visits was a smashed machine . Had to point out to installers that machine was leaning before they tried to leave .This is a premium brand that has lost its way , Chinese ownership is evident.

We purchased a brand new Asko washing machine for $2,800, and after only 2 years and 8 months, it has already broken down.

For a premium product at this price, that level of reliability is completely unacceptable.

While I understand repairs can take time, the service experience has been extremely poor. It took a full week just to get a technician to inspect the machine. After that, the unit was taken away for repair and has now been gone for over 4 weeks—with absolutely no updates.

The most frustrating part is the complete lack of communication. I have had to chase them every single time just to get basic information. If I don’t call, I hear nothing.

This is by far the worst customer service experience I have ever had. Paying a premium price clearly does not guarantee quality or service.
I strongly advise others to reconsider before purchasing this brand. Absolutely terrible experience.

Based on my experience, Asko manufacture dishwashers which are of terrible quality and offer shocking customer service. My rating would be 0 stars if that was possible.

I purchased an Asko dishwasher on the 15/12/2022.

This dishwasher displayed an F11 error on the 04/04/2026. It then ceased working
completely.

Asko stated that it is unable to be assessed as it is no longer installed. As dishwasher
manufacturers, Asko should understand how important a dishwasher is to a family with young children. Therefore, I had to have the dishwasher removed so a new one could be installed.

I offered for it to be taken away and tested, to confirm the fault. However, to expect a
customer to keep a faulty product installed, at a great inconvenience to their daily life, is
terrible customer service.

Asko also told me that a refund cannot be offered as it is out of warranty. Under Australian
Consumer Law products are required to last for a reasonable amount of time, regardless of
the warranty offered by the manufacturer. Three and a half years is not a reasonable period of time for a dishwasher worth $1499.00.

I have forwarded my complaint to WA Consumer Protection and the ACCC.

Asko dishwasher was sold to me as a premium brand. It down many times during warranty. Each time a techinician came and repaired. Now just out of warranty and it broke again. Issue is mainly with the electronic switches. Have to throw this one away and buy a better brand that actually works.

Dishwasher 3 years old, not heavily used just died. No external repair places can touch them to fix only Asko. Customer service is crap. Basically bought a Temu dishwasher

Purchased an Asko dishwasher from The Good Guys on 27 March. Delivery was booked for 1 April as pickup wasn’t an option. I took a day off work specifically to be home.

On 30 March, I received a text asking me to confirm delivery. I replied “YES” within 4 minutes. Despite this, I received another message the next morning at 8:25am, and then at 9:30am was told my delivery had been cancelled because I “hadn’t responded”. The text messages clearly show that I did respond, so this was entirely their error.

At the time, I was working overtime to make up for the day off I was about to take and by the time I saw this, the call centre was closed.

When I called the next morning, the first staff member was helpful and escalated the issue. The state manager who called me back was dismissive, sounded annoyed that she had to deal with it, and took no accountability whatsoever. She couldn’t reinstate the original delivery date and instead pushed it to the following day, offering “free installation” as if that somehow makes up for lost income and wasted time.

Taking another day off wasn’t financially viable. I made that clear and said I needed a firm delivery window so I could coordinate with work. I was told it would be the first run of the day, 7:30am and that I’d receive a 2-hour window. The next day I received a text at 8:00am saying delivery would be between 8:30am -10:30am.

When the driver arrived at 9:40am, he was friendly, but he was a Hertz delivery driver, not an Asko installer. He actually laughed when I asked about installation because he hadn’t been told and isn’t qualified to do it. After everything that had already gone wrong, I was then expected to chase it up myself. I haven't and won't.

This whole experience has been a mess from start to finish. A confirmed delivery was cancelled due to their own system failure, it cost me time and money, communication was poor, management was dismissive, and the so-called resolution still didn’t deliver what was promised. Even on the rescheduled day, the job wasn’t completed.

Completely unacceptable. God forbid if the dishwasher ever needs servicing…